As soon as BT Infinity was ordered encountered not...

For the last 2 months I have been extremley frustrated by BT actions. I was originally a Virgin customer and only decided to switch as they didnt have the BT Sports and ESPN channel which my partner mainly watches.
Originally I ordered early July booked a days holiday off work for the engineer to turn up. However someone at BT pressed the wrong button and had my installation kit delivered to the wrong address, hence the engineer could not fit on the day. Many telephone calls later and hours of being in a queue to speak to somone I had to cancel my original order and then they issued me with another installation (4 weeks time was the soonest!).
In the meantime I had an invoice turn up wanting me to pay for the service I had just cancelled even though nothing had been installed, again minutes in a queue I got told the invoice was issued in error and shouldnt have been sent!
Finally the day arrives for my installation, the kit and the engineer turn up this time things are looking hopeful. He installs everthing and it works, however I was just awaiting for my BT sports 1&2, Sky Sports and extra channels that I have ordered to be activated. I rang the same day as installation and got told it would be activated within the next 24 hours, next day nothing, again rang and got told yes another 24 hours, day after that nothing, I was pretty annoyed at this point so rang again, got told my order wasnt closed off by the engineer and once that had been done it would be activated promised me within the next 24 hours.
4 days later I rang to complain, I have then got told they have delivered me the wrong TV box, sent Yourview instead of BT Vision I could not believe it. Told BT to cancel my TV package, they did offer me a replacement box but after all of this stress and many telephone calls I did not want it now, got told there would be £46.00 and to return the box.
I have since decided to further cancel my broadband and telephone (occuring £182 termination of contract costs!) and I am still awaiting a call back from a manager to do this i will no doubt be waiting forever extremley dissappointed Im not paying BT a penny!

Hi Gary1703,
Visit https://www.btwholesale.com/includes/adsl/main.html and post the results here, removing your personal details fist as this is a public forum.
This site http://www.superfast-openreach.co.uk/where-and-when/default.aspx?pc=Search postcode may also give you some information.
Best regards,
dfenceman

Similar Messages

New Infinity 2 Order & Cancelled Over Master Sock...

Hi,
Just trying to get some advice here about master socket and BT unwillingness to new customer.
I placed online order 2 weeks ago for infinity 2 & land line, My landline has been inactive for about a year now. So think that my new landline was inactive for a year and being that the master socket was placed in a really bad place before I moved in I could get it moved being a new customer and the free connection fee.
Engineer came out on jan 2 and told me he would need the master socket moved which he will arrange with BT, today I recieved a text saying I missed the engineer yesterday and another appointment has been made for 16th.
I phoned them up told them the situation they just repied saying open reach dont mvoe master sockets and I would have to hire a electircian to move this for me....
My point is why cant BT move the socket free of charge for a new customer ?? I canceled my order over the phone today I kinda regret doing it because well I had more faith in BT than other companies .

Puppy wrote:
I would say that you have been given incorrect advice with regards the moving the master socket. The only company / people allowed to touch the back of the master socket is OR. There is of course one caveat to this and thats if you have an external NTE, nice pic in this thread , I belive this is effectively the master socket and all internal cabling is your responsibility.
Has anybody got any expirence of external NTE's and Infinity?
If you want to try and reorder Inifinity I suggest you contact the mods on here first. Can't really comment with regards to the move being FOC but as long as it isn't a big job most OR engineers will do it. If it needs a new drop cable then humm?
I don't know why you have said that the OP has been given bad advice, when I have already said that Openreach are the only ones who can move it, and should do when Infinity is installed. I've had it done when my Infinity was installed and I have done many installs where the master socket is moved when installing Infinity.

New Infinity 2 Order

Hi Guys,
Ive recently placed a new Infinity 2 order, porting from a TalkTalk ADSL service.
When I placed the order I did not have my TalkTalk MAC code, however I received this on Sunday via email.
When I go into the ordertracking page to input the MAC code, the web page does not recodnise the code (I never get past Step 1 of whats indicated to be a 2 step process)
I called the 0800 number indicated on the BT welcome email, and gave the MAC code verbally to somone who spoke English as a second language. He appeared to struggle with the MAC code input as well, and after several attempts announced there seemed to be a systems problem, but it had finally gone through.
My issue is that when I look at the ordertracker today (48 hours after verbally being told the MAC code has been accepted) the order update still says that the MAC code is outstanding and no dates have been confirmed for installation.
Is this a problem, or does the ordertracker status always lag behind the status on any internal BT system?
Cheers,
JKW.

So the plot thickens....
Ive talked to a UK BT agent who checked the order progress, and they confirmed that the MAC code is still outstanding.
I gave them the TalkTalk MAC code I was issued with, only to be told that its in the wrong format!
The issued MAC has the following format: XXXX1234567/XX12X.
However the BT portal is requesting the MAC in the following format: XXXX12345678/XX12X. So my TalkTalk MAC code is one digit short. BT asked me to go back to Talk Talk and request they check the MAC code issued is correct, which they have.
They also said the MAC code digits can be between 7-9 digits long.
I was also then told by Talk Talk that the MAC code for my current service is actually provided by BT themselves (I assume via Openreach?) as Im on a BT provided LLU service. In addition, I cant request for another MAC code until a full 30 days has elapsed from when the current one was issued.
My Infinity 2 order is currently still unconfirmed, awaiting MAC code.
Are there any BT moderators who can assist? I seem to be caught in a Catch 22 loop between BT and Talk Talk, with BT themself not recodnising the MAC code that they apparently issued to Talk Talk!
I just knew this would turn into a mare........
JKW.

BT Infinity - 3 orders, 10 wks, 30+ assistants an...

First off, this is going to be a long post, but I have snapped and have lost the will to carry on now. It is almost comical now and I'm intrigued in how much worse this can get.
I also have to caveat I work in IT service and support for a large multi-national. If I dealt with with my customers the way BT deal with theirs, I'd be sacked and the companyy would be bust!
I have a BT phone line, which had a BT Business broadband ADSL service attached to it, provided and paid for by my employer. For reasons I don't want to to go into, it was capped at 50GB/mth and 10mbps and I wanted more. I'd been patiently waiting for infinity fibre to be installed in my exhcange area, as I liked the combination of BT broadband, BT Wifi availability out and about and the added bonus was BTSport for free. This was finally all ready in March this year.
So this whole sorry mess started on March 23rd with me notifying my company to terminate the BT Business broadband and me filling in an online offer to buy BT Infinity Option1 against the phone line, paid my £6.95 delivery, £30 activation and also 12mths line rental in advance, which completed successfully and gave me the date for an engineer visit 2 wks hence to complete the install. All good so far, if only I'd known how bad this would get I would have bailed out there and then......
Apr 7th - The HH5 had arrived in the post, and I took a day off waiting on the engineer to arrive to do his thing. I'd researched online for what to expect and I was tracking progress on the BT website.
Engineer didn't show up.
Rang BT order helpline that afternoon, spoke to an operator in the Sunderland call centre, who after much investigation, said the order had completed, but only as an ADSL service. The engineer had not been booked, because the order never transferred from BT Retail to BT Openreach, she didn't know why. However, a few tests completed, she said all was well with the line, the area, the exchange etc, she couldn't understand why an engineer had been needed to come to my house, as it wasn't needed for an Option1 product and they only needed to visit the cabinet to do the changes. So she would re-order the product again and expedite the install, as it was a BT cockup, but it was late (4:30pm on a Monday ?!?) so she would do it the following day and call me back to confirm.
Apr 8th - no call back, so I call and speak to a different person (still England Call centre) who could see notes on the account, but didn't understand what was happening, but no matter she could place the order..........except she couldn't, becase she was in the Offline Sales Team and I wanted the same deal I had online, so I needed to call back to the Online Sales team instead, she couldn't transfer me. So I call another number, get through to someone who again doesn't know the history or story, but could place an order again. He said he'd sort out all the charges so i didn't pay twice, agreed I didn't need another HH5, so would cancel sending this out and would arrange for an engineer to visit the cab and do the change on Apr17th. This was as as quick as he could do it. It didn't matter I said, as I was on holiday the next week anyway, so I would all be done when I returned. Great! I also establish I'm dealing with Infinity Order management team on 01793590111 and get a service Request number to quote. Progress I think, as I find even if you dial the correct 0800 number from the website, it appears random where you actual get to.
Apr 17th - whilst on holiday, I checked the BT account website order tracking. It shows HH5 dispatched, but undelivered. It shows order complete, but curiously shows Broadband product on account as ADSL Option1 10mpbs, 2GB cap, but in the useage page, shows BT Infinity Unlimited. I'm not convinced this is correct.
Apr 20th - get home, card from Post showing undelivered parcel (another HH5), Broadband not working at all.
Apr 21st - Ring BT, get through to Indian tech team (?!?, thought I was ringing Inf Order Mgmt), try and explain situation, which is interpreted as broadband is broken. Bless him, he tries for next 1.5hrs to sort it out and he does get service back at ADSL speeds again. I tell him I ordered infinity though and he assures me that it will speed up over the next few days. He will call me back next days to check. I'm not convinced, on either the speed, the service or the callback.
Apr 22rd - No callback, no speed improvement, still undetermined service status on webpage. Call BT again, speak to another person in English call center (still rang same number as before!). Go through whole story again, she agrees its not good, but they will fix it! Says only thing she can do is place another order! I suggest it might be best to establish the root cause of why the previous 2 orders haven't worked and completed properly, plus I don't really need another HH5. She agrees and transfers me to another department (not sure where/who/why). No handover, so I have to start again with the explanation and we both agree a Service Investigation needs to be raised with BT Wholesale about why the orders are not completing. I venture my hypothesis which is that it maybe something to do with the transfer from BT business to BT Retail....possibly.....maybe? She say she will raise request and will call me back in 2 days with the answer. With a deep sigh, I agree and make a note to call BT in 2 days time!
Apr 24th - No call back, so i call them. there hasn't been a response to the request from Wholesale yet. 2 working days haven't quite elapsed, so I'm told ring back tomorrow. The callback appears to have been forgotten about.
Apr 25th - Finally, repsonse from BT Wholesale is....... there is a tag on line which indicates it is a ADSL business line, this needs removing, we need a MAC code. WTF? I explain it is a BT to BT transfer and at no point at any time has anyone asked for a MAC code. Operator agrees it is a bit silly, but will get the tag removed. This will take another 3 working days - 5 actual days due to the week. She will call me back and then we will need to order again.
Apr 30th - No callback, so I call again, get passed from operator to operator, I'm assured the tag has been removed and thereis nothing to prevent the Infinity order progressing correctly this time. I'm finally transferred to someone who can place the order. I have to explain the entire story again to him and stop him abruptly when he starts explaining about the costs, activiation charges ect, "I'VE ALREADY PAID THEM!". He says he can match the original offer online, with a bit of adjustment, but I will have to recieve another HH5, as there is no way he can place an order without sending one out. Reluctantly I agree. He is delighted to tell me he has expidited the order and he can get it installed on May 6th! Great, i say, only 9wks after I originally ordered it. he didn't get the joke.
May 6th - HH5 number 3 arrives. Watch order online complete. BBand service unaffected, all looks good as Web page is now shoing consistently as I hve BT Infinity unlimited. Great! However, speed is same as it was on ADSL.
May 7th - No change to BBand speed overnight, despite powering on/off HH5 etc. Ring BT, try and explain situation and history. They are having none of it. All looks well and I need to wait 3 days for the speed to stabilise. The point is lost on anyone that the speed hasn't changed. I can understand the stabilise period, but surely I shoudl have a speed bump with moving to infinity?!? No joy, must call back in 2 days.
May 11th - I disconnect the HH5 and plug it directly into the test socket on the master socket. I plug my laptop into it with a wire, and run speedtest.btwholesale.net and also check dslchecker. For good measure I also run the BT websites check your speed page.
1) speedtest page, shows everything is working perfectly, at the max line speed of 7.9mbps - ipprofile is 7.9mbps
2) DSLshecker shows I can get full Infinity at up to 40mbps from me local cabinet 19.
3) BT webpage shows that everything looks good fgrom exchange to house, but the speed is too slow for infinity, it indicates it is in issue in the house.
4) I believe that it is a BT issue, not mine - the order despite showing as complete - I don't think it is.
I ring BT tech support and get a script following person, who is happy to skip over the bits to get me to the test socket. he runs all his tests and after about 45mins, says it is an exchange fault and needs to be escalated to level 2 (sounds mysterious!). Someone will ring me back tomorrow in 2 days.
May 13th - Someone did ring me back, but I wasn't able to take the call. I can't ring them though, only send them a text to setup a new time for them to ring me - seems a stupid system.
May 14th - I ring BT again and get direct to a Level2 person in India. She does more tests and decides it is an issue at the exchange, so she puts me on hold and rings a colleague. Then conferences me in with a tech support person in Ireland, who tells me the infinity service was cancelled yesterday and downgraded to ADSL again. He can't tell me who, why or when (I make it clear it wasn't me!), but I need to place another order. AARGGGGGHHHHHH. I then spend 5 mins on the phone as BT argues with BT about what to do, untill I remind them I'm still on the phone and it might be better for them to sort it out and ring me back with an anwser. They agree. Level2 form India rings me back and says it needs to be escalated and that it is late (845pm) so someone will ring me back tomorrow.
may 15th - Tech support from India ring me at 1105 this morning to tell me I need to place another order to get infinity, conference me with an op in Easy Assist team to do this and then leave. I decide enough is enough and rant down the phone. Lesley from Easy Assist apologises, understands, but all she can do is place an order. She goes off to consult with her manager, placing me on hold. She comes back with someone from the Early Life team and transfers me to them, saying she will deal with it now. I then get an explanation about problems with Active assets, circuit issues, exchange problems etc, which are all preventing the order completing, but it is OK, someone is dealing with it, it will be done tomorrow..............and then I can place a new order! She can't place an order today, as it would conflict with what is happening and she can't actually help, as she only deals with orders once they have been placed!
So 3 failed orders (root causes varied, undetermined, unknown), 10wks and counting and still no Infinity. BT WTF are you playing at!
I saved the best for last - today I was told this case is currently with the "Complaints Team" and I was given a ref number. They are going to ring me tomorrow to sort out the issue and place the order. I asked when they will call - apparently they don't fix times (other departments in BT do though). I asked if I can ring them - they don't give out their number apparently. I asked if there is a name of someone to complain to - they don't give out names apparently.
So BT you've completely cocked this up, you persistently mis-direct, lie, transfer calls, won't take ownership, won't/don't call back, won't give out direct dial numbers, have ludicrous systems, bamboozle your customers with techno speak which is some cases is mi-placed, in others is plain rubbish....and you have complaints system which can't be contacted, has no name and works in mystery!
I've read that there are a team of moderators on here who can take personal ownership and sort out issues such as mine. I'm on a personal mission to make this work. I'd sorely like to deal with a single individual to deal with this to its completion now.

So - I get a txt msg this afternoon at 1630, saying my BT Infinity Install is confirmed for 27th May 1300-1800, however we will get in touch with you on 20/05 with the earliest appointment. Call 0800 800 150 if I have further queries.
I've checked on the MyBT webpage and it shows that an order has been raised for BT infinity option 1, install is 27th May, appears it is for an engineer visit now.
I've rung the number, and spoken to someone in the Indian Call centre from Order Management team, who has confirmed this and read out the notes that they had tried to ring me on my mobile @ 13:46 but no reply, so had proceeded with an order as they had my permission.
No missed phone call, no voicemail left on my mobile.
Apparently all the issues have been dealt with, the order has been confirmed, they are expediting the order and they will ring me back on 20th May to book an earlier time. Quite why they can't book an earlier time now I don't understand and he couldn't explain.
Obviously I'm sceptical, as I've heard all this before (all sorted, everything is going to work etc etc), so I ask how they know and can guarantee it is all OK this time compared to the last 3 times. Apparently they know it will work this time as the order is confirmed and an engineer will be booked to do the work in the exchange. This begs the question that no engineer has ever done anything on the previous 3 occasions.
I asked if the engineer needs to come to my house. Apparently he does to fit the fibre to my house ?!? I tried to explain for BT infinity option 1, I was sure it was just a fibre to the cabinet and that nothing changes in the house, but he was insistent that a fibre will be connected to my house. I again checked, as the original order had an engineer visit booked, but subsequently BT changed their mind and said a self install was all that was needed for the last 2 orders. Frankly I'm still **bleep** confused and I don't think they know what is going on.
Also, there appears to have been some kind of reduction made to the costs, but the way it was explained seems very odd and doesn't make any sense.
I don't feel any more confident this time than last 3 and I guess I wait until 20th May to see what happens then.
P.S - it would appear they haven't ordered another HH5 this time! No sign of it on the order form.

I bought NOVA 2 and BFBC2 from iTunes, but I still have money on my bank account. In email was "Order is complete". Do I have a debt?

I bought NOVA 2 and BFBC2 from iTunes, but I still have money on my bank account. In email was "Order is complete". Do I have a debt?

You have encounter Activation Lock, the antitheft feature of the iPhone. The previous owner did not remove the phone from their account. The phone cannot be used until they do. Return to the store and let them sort this out. It is very unusual for someone to "forget" to disable activation lock, as it is necessary to do so to erase personal information on the phone. So it is quite likely you bought a stolen phone.

I ordered Illustrator for another user. I received an invitation that was accepted, logged in and tried to change the account to the name and email of the person it was ordered for. How can I get this changed and the invitation sent to the right person?

I ordered Illustrator via creative cloud for another user. I received an invitation that was accepted and tried to change the account to the name and email of the person it was ordered for. How can I get this changed and the invitation sent to the right person?

Cloud as a Gift https://forums.adobe.com/thread/1665610

In a hurry, I opened an email that said "order was shipped from "ammazon". I downloaded the order document and it ended up being a zip file. I then realized what it was, and did not actually open the file. This was on my Iphone 5. What should I do now!?

In a hurry, I opened an email that said "order was shipped from "ammazon". I downloaded the order document and it ended up being a zip file. I then realized what it was, and did not actually open the file. This was on my Iphone 5. What should I do now!?

Delete the email. The zip file will have no effect on your iPhone.

HT201363 how can i find out what was ordered in my itunes account, i have some charges that i do not recognize

how do i find out what was ordered in my itunes account, i have some charges that i do not recognize. i have multiple devices on the same account.

Hello, chunnyb.
Thank you for visiting Apple Support Communities.
Here are the steps on how to view your purchase history in iTunes.
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
If you need to report and issue with a purchase, see the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

ASK: Warranty started 3 months before Laptop was ordered ??

Hi Folks,
I guess I am aiming this question at Mark or one of the other Lenovo people who frequent the forum.
I recieved my Laptop (300 n200 0769-BRG) as a birthday present back in January this year. It was bought from Laptops Direct in the UK (invoice date: 2008-01-21).
On firing the Laptop up I registered with the online registration thing that appears when you start the machine up.
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However, the replacement has started exhibiting similar behavior (problems reading dvds) and upon checking my warranty status online I find it supposedly expired on the 26-09-08:
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Advice welcome as always
Thanks in advance
Regards
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Call Lenovo service, and tell them that your warranty date does not reflect the invoice date, they will then proceed to change your warranty date, once they received a copy of the invoice/receipt.

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Has there been any trouble with the charger? I am getting ready to re-order but the one i had.... the had the power surge and the end was blackened. Not sure if it safe to use the laptop again? Thanks.

Can you also see blackening in the power jack on the PowerBook? If so, I would be worried that the surge also damaged the computer/
Does the computer run OK on just the battery? If it is working on battery power, that limits the number of things inside the computer that could have been fried.
If the computer is severely damaged by the surge, it's not worth repairing. However, a couple of posters in Apple forums said their homeowners'/renters' insurance paid them replacement value of their computer after power surge damage due to known problems on the grid, like the huge power outage that hit the SW Untied Stats and part of Mexico yesterday.

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When I try to export my entire session using the "Multitrack Mixdown" I get this error message: "An error was encountered: Not enough memory to perform operation"
To give context:
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If anyone can offer any advice, that would be great!
I have to get this done by this Monday (May 6, 2013).
So I really hope Audition won't fail me, since it has always been successul until now (which is why I'm stumped).

'Not enough memory' hasn't got anything to do with your HD, but the amount of RAM available to Audition at the time it needs it. All DAWs, to work efficiently and successfully, need most of the machine to be free from running other apps. The reason for this is simple; If another app trys to hog a machine that's running a process in real time, it inevitably hiccups the machine. And if this other app has reserved RAM addresses for its own use, they aren't available until it's stopped.
Typical nasties involve anti-virus software, and the machine doing things like repeatedly polling a wireless connection, but there are plenty more, and this applies equally to Macs and PCs.
So the 'update' you need to rectify most of these problems is one you have to carry out yourself. Audio editing is a bit of an oddball from this POV - you invariably need a very lightly loaded machine for it to be reliably successful. The machine I use as a DAW doesn't do anything else at all; all unnecessary services are stopped whilst it's in this mode, and the physical spec of it is similar to yours - except it's a PC running W7-64Pro.

I bought an iphone 4s with 6 gb but soon I realized it was too little, so I wonder if I can upgrade my gb to type 32gb?

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You would have to buy a new iphone. The capacity cant be upgraded once you choose the storage space

HT3702 Why was my card charged today and nothing was ordered today

Why was my card charged today and nothing was ordered today

We are fellow users here on these forums, we won't know why. If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of the purchases on your account.

MISLEADING ORDER - COULD NOT CANCEL ORDER

I am very frustrated with Verizon's online ordering system. I placed an order for a phone case and the browser timed out while it was being added to my shopping cart. After reloading the page, I added the case again and processed the order. BUT I did not realize that it had reloaded the page with a different color case featured and that one was ordered (not the one I wanted).
So - I chatted with an online agent who told me to stay in the chat with her while I ordered the correct case because then she would have me call Customer Care to cancel the first order. I ordered the case I wanted. And she said she was documenting my case in my "file" and I could now call and cancel.
I called and spoke with customer care who connected me to an "online ordering technician" who I spoke with for 15 minutes. He (Mark) said that my order was already processed and could NOT BE CANCELED. I called him 13 minutes after placing the wrong order.
He said he could do nothing and my options were to:
1. refuse the item in the mail and not sign - BUT YOU DO NOT HAVE TO SIGN FOR A PHONE CASE
2. just wait for it to come in the mail and then PAY to send it back and then also PAY the $35 processing fee
3. get transferred to someone in customer care...
SO I got transferred to someone in customer care who said the order had now processed and shipped while I was one the phone with Mark.
So now I am waiting for BOTH the phone cases to come in the mail and to then send one back. I was mislead to believe that if I placed ANOTHER ORDER THEN I COULD CANCEL THE FIRST.
I guess my question would be, is there any possible way to cancel an online order after 3 minutes? AND WHY DID THE ONLINE AGENT TELL ME TO PLACE ANOTHER ORDER AND THEN CALL TO CANCEL THE FIRST WHEN THERE IS NO WAY I COULD CANCEL???
extremely surprised at this service. I have been a customer for 10 years and never encountered an issue like this.
I will not be ordering anything from verizon again.
This was a lie. And now I have paid twice and will have to pay to return one.

just a side note - after posting this the discussion heading states: "
You have 15 minutes to un-mark this discussion as a question if you didn't mean to mark it as such."
HA! but you CANNOT CANCEL an online order after 3 minutes. I know they are different, but COME ON
>>Attachment removed (contained personal information) to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Payment order are not defined for extended withholding tax

Hi Gurus,
Would you please help me with the message below. It appears on F110 when I try to pay a vendor open item with extended withholding tax:
Message FZ626 -Payment orders are not defined for extended withholding tax
In my company payment orders are created in F110 for accounts payable, as we use another ERP system (Baan) to perform the local accounts payments, and now I've just activated Extended withholding tax functionality With accumulation (necessary in Brazil) but I get this error.
Is it not possible to user payment order with extended withholding tax + accumulation? I find it hard to believe...
I've tried to unflag the payment order only for the payment method I'm using in FBZP t.code, but then no payment order were created but instead a payment document were posted with the withholding tax accumulation, but this is not the way we are working, and nothing is sent to Baan
any help is welcome

The payment method "Y" the option "payment order only" was marked?
For a withholding tax type with accumulation in a company code with extended withholding tax payment
methods that create only payment orders can´t be used. Payment orders can only be created only if there are
no tax types with accumulation involved in the paid items of the payment run.
The functionality extended withholding tax works fine for Brazil
however, you can´t use the payment order with this functionality.
Please, review your customizing for payment method 'Y" in transaction
FBZP.
Best regards,
Leonardo Vedovelli
FI Support Engineer
SAP Active Global Support

As soon as BT Infinity was ordered encountered not...

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