MISLEADING ORDER - COULD NOT CANCEL ORDER

I am very frustrated with Verizon's online ordering system. I placed an order for a phone case and the browser timed out while it was being added to my shopping cart. After reloading the page, I added the case again and processed the order. BUT I did not realize that it had reloaded the page with a different color case featured and that one was ordered (not the one I wanted).
So - I chatted with an online agent who told me to stay in the chat with her while I ordered the correct case because then she would have me call Customer Care to cancel the first order. I ordered the case I wanted. And she said she was documenting my case in my "file" and I could now call and cancel.
I called and spoke with customer care who connected me to an "online ordering technician" who I spoke with for 15 minutes. He (Mark) said that my order was already processed and could NOT BE CANCELED. I called him 13 minutes after placing the wrong order.
He said he could do nothing and my options were to:
1. refuse the item in the mail and not sign - BUT YOU DO NOT HAVE TO SIGN FOR A PHONE CASE
2. just wait for it to come in the mail and then PAY to send it back and then also PAY the $35 processing fee
3. get transferred to someone in customer care...
SO I got transferred to someone in customer care who said the order had now processed and shipped while I was one the phone with Mark.
So now I am waiting for BOTH the phone cases to come in the mail and to then send one back. I was mislead to believe that if I placed ANOTHER ORDER THEN I COULD CANCEL THE FIRST.
I guess my question would be, is there any possible way to cancel an online order after 3 minutes? AND WHY DID THE ONLINE AGENT TELL ME TO PLACE ANOTHER ORDER AND THEN CALL TO CANCEL THE FIRST WHEN THERE IS NO WAY I COULD CANCEL???
extremely surprised at this service. I have been a customer for 10 years and never encountered an issue like this.
I will not be ordering anything from verizon again.
This was a lie. And now I have paid twice and will have to pay to return one.

just a side note - after posting this the discussion heading states: "
You have 15 minutes to un-mark this discussion as a question if you didn't mean to mark it as such."
HA! but you CANNOT CANCEL an online order after 3 minutes. I know they are different, but COME ON
>>Attachment removed (contained personal information) to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

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Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
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When I am creating Sales Order (VA01) for M2O, I am able to do the costing and copy the EK02 condition type. I have verified the the incompletion log, it indicates that document is complete.
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Let me know if you need any further details.
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MISLEADING ORDER - COULD NOT CANCEL ORDER

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