ASCOM wifi phone problems

Hello;
I have a problem with wireless phones are brand ASCOM. Are supported by Cisco.
The problem is that, without moving your site, you lose your coverage and 3 seconds back. The configuration of the WLC is recommended by ASCOM.
The wifi network is composed of 160 AP's.
Please I need help because it has become a very urgent problem.
Thank you very much in advance.

We are using the b / g / n band.
We configure the maximum power because we thought it would be the problem. We have a wifi network with high density of APs.
In the phone can see the RSSI and Ap which is connected at that time.
Is it possible that the problem is that the phone detects too many Ap's?

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    sir,
      both codes are 7.0.166.0
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    WLAN Identifier.................................. 3
    Profile Name..................................... Voice-Vlan-Ground Floor
    Network Name (SSID).............................. Minhalvoice
    Status........................................... Enabled
    MAC Filtering.................................... Enabled
    Broadcast SSID................................... Disabled
    AAA Policy Override.............................. Disabled
    Network Admission Control
      Radius-NAC State............................... Disabled
      SNMP-NAC State................................. Disabled
      Quarantine VLAN................................ 0
    Maximum number of Associated Clients............. 0
    Number of Active Clients......................... 4
    Exclusionlist Timeout............................ 60 seconds
    Session Timeout.................................. 1800 seconds
    CHD per WLAN..................................... Disabled
    Webauth DHCP exclusion........................... Disabled
    Interface........................................ voicevlan-gr
    Multicast Interface.............................. Not Configured
    --More-- or (q)uit
    WLAN ACL......................................... unconfigured
    DHCP Server...................................... Default
    DHCP Address Assignment Required................. Disabled
    Static IP client tunneling....................... Disabled
    Quality of Service............................... Platinum (voice)
    Scan Defer Priority.............................. 4,5,6
    Scan Defer Time.................................. 100 milliseconds
    WMM.............................................. Allowed
    WMM UAPSD Compliant Client Support............... Disabled
    Media Stream Multicast-direct.................... Disabled
    CCX - AironetIe Support.......................... Enabled
    CCX - Gratuitous ProbeResponse (GPR)............. Disabled
    CCX - Diagnostics Channel Capability............. Disabled
    Dot11-Phone Mode (7920).......................... Disabled
    Wired Protocol................................... None
    IPv6 Support..................................... Disabled
    Passive Client Feature........................... Disabled
    Peer-to-Peer Blocking Action..................... Disabled
    Radio Policy..................................... 802.11g only
    DTIM period for 802.11a radio.................... 1
    DTIM period for 802.11b radio.................... 1
    Radius Servers
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    --More-- or (q)uit
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    Local EAP Authentication......................... Disabled
    Security
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       Static WEP Keys............................... Disabled
       802.1X........................................ Disabled
       Wi-Fi Protected Access (WPA/WPA2)............. Disabled
       CKIP ......................................... Disabled
       Web Based Authentication...................... Disabled
       Web-Passthrough............................... Disabled
       Conditional Web Redirect...................... Disabled
       Splash-Page Web Redirect...................... Disabled
       Auto Anchor................................... Disabled
       H-REAP Local Switching........................ Disabled
       H-REAP Local Authentication................... Disabled
       H-REAP Learn IP Address....................... Enabled
       Client MFP.................................... Optional but inactive (WPA2 not configured)
       Tkip MIC Countermeasure Hold-down Timer....... 60
    Call Snooping.................................... Disabled
    Roamed Call Re-Anchor Policy..................... Disabled
    SIP CAC Fail Send-486-Busy Policy................ Enabled
    --More-- or (q)uit
    SIP CAC Fail Send Dis-Association Policy......... Disabled
    Band Select...................................... Disabled
    Load Balancing................................... Disabled
    Mobility Anchor List
    WLAN ID     IP Address            Status
    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    Controller-2
    (Cisco Controller) >show wlan 3
    WLAN Identifier.................................. 3
    Profile Name..................................... Voice-Vlan-Ground Floor
    Network Name (SSID).............................. Minhalvoice
    Status........................................... Enabled
    MAC Filtering.................................... Enabled
    Broadcast SSID................................... Disabled
    AAA Policy Override.............................. Disabled
    Network Admission Control
      Radius-NAC State............................... Disabled
      SNMP-NAC State................................. Disabled
      Quarantine VLAN................................ 0
    Maximum number of Associated Clients............. 0
    Number of Active Clients......................... 15
    Exclusionlist Timeout............................ 60 seconds
    Session Timeout.................................. 1800 seconds
    CHD per WLAN..................................... Disabled
    Webauth DHCP exclusion........................... Disabled
    Interface........................................ voicevlan-gr
    Multicast Interface.............................. Not Configured
    --More-- or (q)uit
    WLAN ACL......................................... unconfigured
    DHCP Server...................................... Default
    DHCP Address Assignment Required................. Disabled
    Static IP client tunneling....................... Disabled
    Quality of Service............................... Platinum (voice)
    Scan Defer Priority.............................. 4,5,6
    Scan Defer Time.................................. 100 milliseconds
    WMM.............................................. Allowed
    WMM UAPSD Compliant Client Support............... Disabled
    Media Stream Multicast-direct.................... Disabled
    CCX - AironetIe Support.......................... Enabled
    CCX - Gratuitous ProbeResponse (GPR)............. Disabled
    CCX - Diagnostics Channel Capability............. Disabled
    Dot11-Phone Mode (7920).......................... Disabled
    Wired Protocol................................... None
    IPv6 Support..................................... Disabled
    Peer-to-Peer Blocking Action..................... Disabled
    Radio Policy..................................... 802.11g only
    DTIM period for 802.11a radio.................... 1
    DTIM period for 802.11b radio.................... 1
    Radius Servers
       Authentication................................ Global Servers
       Accounting.................................... Global Servers
    --More-- or (q)uit
       Dynamic Interface............................. Disabled
    Local EAP Authentication......................... Disabled
    Security
       802.11 Authentication:........................ Open System
       Static WEP Keys............................... Disabled
       802.1X........................................ Disabled
       Wi-Fi Protected Access (WPA/WPA2)............. Disabled
       CKIP ......................................... Disabled
       IP Security................................... Disabled
       IP Security Passthru.......................... Disabled
       Web Based Authentication...................... Disabled
       Web-Passthrough............................... Disabled
       Conditional Web Redirect...................... Disabled
       Splash-Page Web Redirect...................... Disabled
       Auto Anchor................................... Disabled
       H-REAP Local Switching........................ Disabled
       H-REAP Local Authentication................... Disabled
       H-REAP Learn IP Address....................... Enabled
       Client MFP.................................... Optional but inactive (WPA2 not configured)
       Tkip MIC Countermeasure Hold-down Timer....... 60
    Call Snooping.................................... Disabled
    Roamed Call Re-Anchor Policy..................... Disabled
    --More-- or (q)uit
    SIP CAC Fail Send-486-Busy Policy................ Enabled
    SIP CAC Fail Send Dis-Association Policy......... Disabled
    Band Select...................................... Disabled
    Load Balancing................................... Disabled
    Mobility Anchor List
    WLAN ID     IP Address            Status
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    ~~~~~~~~~~~~~~~
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