ASR 1001 L2TP sessions // License issue?
Hello,
This is my first post, in the fisrt place, sorry for my english, is not my native language.
I have purchased a refurbished ASR 1001 without any license for using as LNS:
Cisco IOS XE Software, Version 03.12.00.S - Standard Support Release
Cisco IOS Software, ASR1000 Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.4(2)S, RELEASE SOFTWARE (fc2)
asr1001-universalk9.03.12.00.S.154-2.S-std.bin
The scenario is this:
LAC (from network provider) send L2TP packet sessions-> LNS (ASR 1001, assign public IP to user and close the L2TP session).
The configuration of ASR is the typical for xDSL connections.
1) The LAC send requests to LNS Loopback interface:
interface Loopbacktest1
ip address 5.6.7.8 255.255.255.255
snmp ifindex persist
2) LNS assign the loopback interface to vpdn group, that points to virtual-template:
vpdn-group VpdnG1
accept-dialin
protocol l2tp
virtual-template 1
terminate-from hostname Provider01
dsl-line-info-forwarding
source-ip 5.6.7.8
lcp renegotiation always
l2tp tunnel password 7 XXXXXXXX
interface Virtual-Template1
description Int-Vi1 VpdnG1
mtu 1501
ip unnumbered GigabitEthernetX/X/X
ip mtu 1460
ip tcp adjust-mss 1400
no peer default ip address
ppp max-terminate 255
ppp max-configure 255
ppp max-failure 255
ppp max-bad-auth 10
ppp authentication pap chap ppp_authent2
ppp multilink
Since here, all is OK, but the problem is that the ASR cannot reach connected users and evidently the user doesn't have internet connectivity because he cannot reach the gateway IP (ASR IP).
Interface User Mode Idle Peer Address
Vi1.1 test1 PPPoVPDN - 1.2.3.4
L2TP Tunnel and Session Information Total tunnels 1 sessions 1
LocTunID RemTunID Remote Name State Remote Address Sessn L2TP Class/
Count VPDN Group
1589 3324 Provider01 est 5.6.7.8 1 VpdnG1
ASR1001#ping 1.2.3.4
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 1.2.3.4, timeout is 2 seconds:
Success rate is 0 percent (0/5)
ASR1001 in not forwardinf the traffic to end users
Exactly the same configuration works fine in 7201 cisco router.
After read some information in internet and cisco web and test several IOS images and configurations I have activated 2 of 3 (marked in bold down) possible licenses that are available to test in the router (these are available during 60 days).
SLASR1-IPB
Cisco ASR 1000 IP BASE License
SLASR1-AIS
Cisco ASR 1000 Advanced IP Services License
SLASR1-AES
Cisco ASR 1000 Advanced Enterprise Services License
***Result-> After apply Advanced IP Service or Advanced Enterprise license the ASR works perfectly, forwarding the traffic to the end users. The router can reach gateway and have internet connection.
I would like to try IP BASE License but there is no possibility to activate the test period in the router, I don't know if you knows any way to test it. This is the details that router shows about this 3 license types:
Index 1 Feature: adventerprise
Period left: 8 weeks 1 day
Period Used: 2 days 12 hours
License Type: EvalRightToUse
License State: Active, In Use
License Count: Non-Counted
License Priority: Low
Index 2 Feature: advipservices
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 3 Feature: ipbase
-->There is no more info about IP base license<---
If I use the command "license boot level" I can apply the IP base license, but after reload the router, nothing happens.
ASR1001(config)#license boot level ?
adventerprise Advanced Enterprise License Level
advipservices Advanced IP Services License Level
ipbase IP Base License Level
Then my answers are:
1) Is 100% necessary to have a license in ASR1001 to use the router as LNS as showed? Apparently after my tests I will answer "yes", but I'm not sure if my configuration is the only one that I can configure. Maybe exist another way to config the required scenario and avoid the purchase license.
2) Do you know if IP Base license will active the forwarding packet function in the ASR? I think yes, but before buy this license I need to be sure. As you know Ip Base is the most cheap license.
Thanks in advantage!
Regards
Hello,
Documentation states that licensing on the ASR 1000 are now honor-based since 3.7s. I didn't test it though.
Basically, your license marked now as "EvalRTU" will be moved to an "RTU" license, indicating you would need to buy a license to keep your honor intact, but no disruption in features or connectivity will happen.
Since your test was more than 60 days ago, can you confirm this behavior with 3.12 ?
Thanks,
Kind regards,
Sources:
- All Cisco ASR 1000 feature and performance upgrade licenses are honor-based; that is, they are not enforced through a PAK (Product Activation Key). Note: Prior to Cisco IOS XE Software Release 3.7S, performance upgrade licenses that are required to upgrade the Cisco ASR 1001 from 2.5 to 5 Gbps or the Cisco ASR 1002-X from 5 to 10 to 20 to 36 Gbps are enforced through a PAK. Similarly, prior to Cisco IOS XE Software Release 3.6S, technology package licenses are enforced through a PAK. [1]
- When the 60-Day Evaluation Period expires, the license automatically changes to an RTU license. As with all other RTU licenses, there is no functionality disruption or accessibility concerns following this transition. [2]
[1] http://www.cisco.com/c/en/us/products/collateral/routers/asr-1000-series-aggregation-services-routers/guide-c07-731639.html
[2] http://www.cisco.com/c/en/us/td/docs/routers/asr1000/install/guide/1001-x/asr1hig/asr1lic.html
Similar Messages
-
Hi I am changing IOS of Cisco ASR 1001 from asr1001-universalk9.03.07.02.S.152-4.S2.bin
to asr1000rp1-adventerprisek9.03.04.02.S.151-3.S2.bin but everty time it boot up with old IOS universalk9.
Is it becaused of Licence issue.
Router#sh bootvar
BOOT variable = bootflash:asr1000rp1-adventerprisek9.03.04.02.S.151-3.S2.bin,12;bootflash:asr1001-universalk9.03.07.02.S.152-4.S2.bin,12;
CONFIG_FILE variable does not exist
BOOTLDR variable does not exist
Configuration register is 0x2102
License Level: advipservices
License Type: Permanent
Next reload license Level: advipservices
cisco ASR1001 (1RU) processor with 1155941K/6147K bytes of memory.
Processor board ID SSI1607042B
4 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
7741439K bytes of eUSB flash at bootflash:.
Configuration register is 0x2102You downloaded the wrong file. The file you wanted to run has "rp1" but the original file doesn't. You downloaded a file for a different model. Your router is an ASR 1001 with fixed RP but you've downloaded a file for a different sub-model of ASR, like the 1002 or 1004.
Go here instead: http://software.cisco.com/download/release.html?mdfid=282993672&softwareid=282046477&release=3.10.3S&relind=AVAILABLE&rellifecycle=ED&reltype=latest -
I am working on putting a loaner ASR 1001 into my infrastructure to replace my 7206 VXR. Currently my uplink to my ISP is fiber and runs into an GBIC SX MM transceiver. No issue with connectivity. When i change the fiber patch over to LC I connect it to the ASR 1001 GBIC and I get no link. Tried changed negotiation auto to no negotiation auto not affect. I then took the fiber and connected to a gbic I have in a 3560 switch link comes right up. At this point I am a bit stumped. Tried moving the configuration to a different interface on the ASR no luck. Totally confused.
What model transceiver are you using on the ASR? I didn't tink they took GBICs - ony SFPs. I think the one you would need is an SFP (the GLC-SX-MMD or GLC-SX-MM without DOM). That's what's compatible on an ASR 1001 for 1 Gbps MM fiber per the compatibility matrix.
Is the ASR recognizing the transceiver? (show int ___) -
Thanks in advance for your help!
what license do I need to create a IPSEC tunnel?
I have an ASR 1001, running ?
System returned to ROM by reload at 10:14:31 UTC Tue Aug 23 2011
System image file is "bootflash:asr1001-universalk9_npe.03.03.00.S.151-2.S.bin"
Last reload reason: PowerOn
License Info:
License UDI:
Device# PID SN UDI
*0 ASR1001 JAE153402YI ASR1001:JAE153402YI
License Package Information for Module:'asr1001'
Module name Image level Pri Config Valid license
asr1001 adventerprise 1 NO adventerprise
advipservices 2 NO advipservices
ipbase 3 NO ipbase
Module name Current Level Reboot Level
asr1001 ipbase ipbase
cisco ASR1001 (1RU) processor with 1202026K/6147K bytes of memory.
4 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
7782399K bytes of eUSB flash at bootflash:.Hi,
You need to have advipservicesk9 bundle in order to configure vpn tunnels.
Please rate the helpfull posts.
Regards,
Naidu. -
What Software image / License required for ASR 1001
Hi,
I want to purchase Cisco ASR 1001 router, I need to run ssh , Crypto , IPSec VPN ( 3DES, ESP ) and Gre Tunnels on it.
i am confused with different IOS / Licenses of ASR 1001, can any one please suggest me with the part numbers that i need to put in for ordering ?
From my Vendor quote i can see that below is the part of the packege ( part number = ASR1001 )
SASR1001UK9
Cisco ASR1001 IOS XE - ENCRYPTION UNIVERSAL
but there is another Technology based license required and this is not included in the above part number packet so i need to know which one i need to buy from below?
ASR1001/ASR 1002-X Technology Package Licenses
SLASR1-IPB
Cisco ASR 1000 IP BASE License
SLASR1-AIS
Cisco ASR 1000 Advanced IP Services License
SLASR1-AES
Cisco ASR 1000 Advanced Enterprise Services License
SLASR1-IPB=
Cisco ASR 1000 IP BASE Paper PAK
L-SLASR1-IPB
Cisco ASR 1000 IP BASE E-Delivery PAKThere was a regression introduced in 3.5.1 where the Main-class attribute of the Coherence.jar was changed to a different main class leading to this effect.
The workaround is to specify the main class as part of the command line.
Assuming your current directory is the coherence home directory:
Start a cache server:
java -cp lib/coherence.jar com.tangosol.net.DefaultCacheServer Start the command line:
java -cp lib/coherence.jar com.tangosol.coherence.component.application.Console And the above is basically what the coherence.sh/.cmd and cache-server.sh/.cmd scripts do.
Edited by: Christer Fahlgren on Aug 31, 2009 10:06 AM -
Windows 2008 R2 RDS Licensing Issue
I have Citrix Presentation Server 4.5 farm (with all of the application servers running Windows 2003) and I have just migrated from using a Windows 2003 server for the terminal services licensing to a Windows 2008 R2 RDS server for the licensing. We have
a number of thin-clients that connect to the Citrix farm and provide a kiosk for users. We have 85 per device licenses however we are only using 15 of those licenses (plans were made but never implemented to use the rest), so we have 70 available licenses.
The licenses are configured per device and as Windows Server 2003 licenses.
After the migration to 2008 R2, the thin-clients connected to the new licensing server without any trouble at all. As I monitored the licenses on the new server, each thin-client was given a temporary license first and then at the
next connection they got a permanent license. All of this I have been able to confirm through the event logs on the server.
However, what I get in the event logs of the new 2008 R2 licensing server an event with event ID 21 that says:
The Remote Desktop license server "ServerName" does not have any remaining permanent Remote Desktop Services client access licenses (RDS CALs) of the type "Windows Server 2003 - TS Per Device CAL". As a result, the Remote Desktop license server cannot issue
RDS CALs of the type "Windows Server 2003 - TS Per Device CAL" to the Remote Desktop Session Host server "vvv.xxx.yyy.zzz". To resolve this problem, verify that the Remote Desktop licensing mode configured on the RD Session Host server matches the type of
RDS CALs installed on the Remote Desktop license server. If required, purchase and install additional RDS CALs as needed for this Remote Desktop license server.
(Note I have removed the server name and IP address due to company policy.) I have confirmed that every server in my Citrix farm has its terminal services configuration set for "per device" licensing and I have also specified the name of the 2008
R2 server rather than allow the servers to automatically find the licensing server. I have confirmed that my 2008 R2 server is configured for "per device" licensing.
The IP addresses I have seen in the event log messages are the IP addresses of a Citrix server rather than one of the thin-clients, and so far every Citrix server we have has appeared in one of these event log messages. I have been able
to determine that this event does not occur when a thin-client is connecting up nor does this event occur when I remotely log into the server.
As I noted above we only have 15 thin-clients using the 85 licenses so we have 70 available licenses for the Citrix servers so why are we out of licenses? What is this message trying to tell me?
Thanks
BrentHi Bent,
According the Event ID 21, I think you might have the license connection issues with RDS CALs. I suggest you analyze some relative services and
make sure your network without any misconfiguration.
Hopefully, there is an article describes how to troubleshoot this license issue on the terminal server.
Event ID 21 — Terminal Services Client Access License (TS CAL)
http://technet.microsoft.com/en-US/library/A98D84AC-B824-4F00-BF58-3CFF23493BF9.aspx
By the way, the license of Windows Server 2003 does not support to assign CAL to allow user to access the Windows Server 2008. You should buy a
new Windows Server 2008 license to meet the requirement above if necessary.
Hope this helps. -
Having deactivation / licensing issues
I NEED SOMEONE TO HELP ME OUT OF THIS HOLE I'M IN!
I recently bought a new Mac and used migration assistant to transfer everything. I am having trouble deactivating Flash Pro on my old Mac so that I can activate it on my new Mac - it keeps saying I have connection issues, even when I use Adobe's several methods to verify that I can connect to their https and activation sites.
Tghe last step in troubleshoot this was to chart with an Adobe agent - see what transpired during my chat session below below - what started out as a request for connect assistance turned into a licensing issue! (I redacted the tech's name, the serial number and other personal info - if there is someone out there at Adobe that can helop me and needs this info, I will share it with them under separate cover)
XXX: Hello! Welcome to Adobe Customer Service.
JD: thanks
XXX: You are welcome.
XXX: May I please have your email address registered with Adobe?
JD: XXX.net
XXX: Thank you.
XXX: I understand that you are not able to deactivate the product.
XXX: I will be glad to check and help you in this regard.
JD: Yes. I am trying to do this on my old Mac so that I may activate it on my new Mac.
XXX: May I have the serial number of the product you are referring to?
JD: XXX
XXX: Thank you.
XXX: I require 2 to 3 minutes while I check on this activation error, is it okay if I put you on hold?
JD: yes
XXX: I see that the serial number you have provided is registered under different account.
XXX: Can you please verify the email address?
JD: I recently changed my email address to XXX but I don't think I changed this on my Adobe account yet.
XXX: Sorry, The product is registered under different account.
XXX: May I know where did you purchase the product?
JD: I purchased it used on Ebay and had the license transferred to me in 2009. I've been using it ever since on my old Mac. When I log into my Adobe acct using XXX this product shows as mine.
XXX: In this case I request you to contact the point of purchase.
JD: I'm not sure why there is an issue - I successfully registered this software 5 years ago on your site and have been using it ever since. I shows up as mine on YOUR site!
XXX: I see that the product is not existing in different account.
XXX: Sorry for typo.
XXX: I see that the product is existing in different account
XXX: Ebay is not the authorized reseller of Adobe. In this I request you to contact the point of purchase.
JD: Then it appears that you need to remove it from the other one so that it is only showing in mine. I own this software - it is in my hands! It is showing as registered under my name in my adobe account.
JD: I bought it from a private individual and used Adobe' transfer of Adobe License form to put it under my name in 2009. I need you to elevate this to your supervisor. Like I said, I've had this software registered under MY ACCOUNT for 5 years!
XXX: I see that the product is not registered in your account.
XXX: Please login to your Adobe account and check it.
XXX: The serial number you have provided is not registered in your account.
JD: I'm in there now - logged in as Jerome DellaPietra via XXX. I own XXX, XXX, Flash Pro 9, XXX, XXX, XXX, and XXX. I'm looking at all of these in the "My Products" page
XXX: Okay.
JD: Both the numbers on my software and what shows in My Products page match exactly!
XXX: Please see if the serial number you provided is existing in under your account.
JD: YES
XXX: I am sorry. I see that the serial number is not registered in different account.
XXX: I double checked and see that the serial number is registered under different account.
JD: Then remove it. I own this software. It is mine. I successfully registered it with Adobe 5 years ago. It is showing as one of my products
XXX: Since you bought the product from the non authorized reseller we will not be able to see it in your account.
XXX: You can remove it from your end.
XXX: Is there anything else I can help you with?
I gave up with him after that. I need someone at Adobe that can fix this for me. I own this software. It is in my hands! It shows up as mine on my "My Products" page! I still have the original transfer of license form showing the original owner! HELP!Hi, jwilder. Let's try to resove that. To verify, is it happening even if the battery saver is turn off? Did you check if all system apps are updated? To do this, scan the QR codes from here: Nokia Windows Phone 8 App Updates. You may also try deleting the non-functioning Wi-Fi network from the Settings > WiFi > manage(advanced) > Known networks, tap and hold on the network name and select Delete. From the Known network, make sure that the selected one is set to connect automatically.
Keep us posted. -
ASR 1001 Router enquiry on fiber handoff
Cisco ASR 1001 Router would support fiber hand-off of the link. Below is the Specifications of the Router - we received from vendor:
Description
Quantity
Cisco ASR1001 System,Crypto, 4 built-in GE, Dual P/S
1
Cisco 5-Port Gigabit Ethernet Shared Port Adapter
1
1000BASE-LX/LH SFP transceiver module, MMF/SMF, 1310nm, DOM
2
Cisco ASR1001 AC Power Supply
2
Power Cord India, Right Angle
2
Cisco ASR 1001 IOS XE UNIVERSAL - NO ENCRYPTION
1
Cisco ASR 1000 IP BASE License
1
SPA for ASR1000; No Physical Part; For Tracking Only
1
Cisco ASR1001 4GB DRAM
1
PRTNR SS 8X5XNBD Cisco ASR1001 System,Crypto
1
PRTNR SS 8X5XNBD Cisco ASR 1000 IP BASE License
1
PRTNR SS 8X5XNBD 5-Pt Gigabit Enet Shared Pt Adptr
1
Datacenter feature: There will be fiber connections already installed at the DMZ site from the meet me telco room to the partner racks. Therefore, your service provider must understand that they will do a circuit handoff to fiber and order the routers, interface cards, connectors, etc. to support fiber circuit extension.You can use standard Ethernet copper or Fiber, providing that you have the correct SFP/GBICs.
As long as you have the correct SFP's you need for the ASR - All should be good.
http://www.cisco.com/en/US/docs/interfaces_modules/shared_port_adapters/install_upgrade/ASR1000/ASRintro.html#wp1235447
http://www.cisco.com/en/US/prod/collateral/modules/ps5455/ps6577/product_data_sheet0900aecd8033f885.html
hth -
I saw in the release notes that 3.10 for the ASR 1001 supports port-channel for the internal otv interface. I upgraded to that release and it lets me use a port-channel interface, but it won't let me use the serivce instance command on the L2 interface. I can add the channel-group command but not any otv commands. Has anyone seen this yet?
Thanks,
TomHi tom,
Not sure if you have resolved this issue, but, I hope you are configuring the port-channel with all the service-instance configurations. If yes, and you are getting into issues, please do post the output of the issue, we can have a look at the same. -
Hello, Try as I might I cant find a document that says;
"How to activate encryption on an ASR 1001" or "activating ip advanced features" on the ASR 1001.
Can anyone help please. My Kit list.
Cisco ASR1001 System,Crypto, 4 built-in GE, Dual P/S
Cisco ASR1001 4GB DRAM
Cisco ASR 1000 Advanced IP Services License
Cisco ASR 1001 IOS XE - ENCRYPTION UNIVERSAL
IPSEC License for ASR1000 Series
Upgrade from 2.5 Gbps to 5Gbps License for ASR 1001
Whats the process to activate the 2.5gbps to 5gbps feature or encryption?
Thanks
ChrisChris,
The ASR1000 feature licensing is explained on the document http://www.cisco.com/en/US/prod/collateral/routers/ps9343/product_bulletin_c25-448292.html
You can also find this information on the product datasheet at http://www.cisco.com/en/US/prod/collateral/routers/ps9343/data_sheet_c78-447652.html
Regarding IPSec and Bandwidth licenses on ASR1K, see below and excerpt from datasheet:
Cisco ASR1001 Feature Licenses: Enforced with PAK
FLSASR1001-5G
Upgrade from 2.5 Gbps to 5Gbps License for ASR 1001
FLSASR1001-5G=
Upgrade from 2.5 Gbps to 5Gbps Paper PAK for ASR 1001
L-FLSASR1001-5G=
Upgrade from 2.5 Gbps to 5Gbps E-Delivery PAK for ASR 1001
Security
FLSASR1-IPSEC
IPSEC License for ASR1000 Series
FL-ASR1-IPSEC=
IPSEC Paper PAK for ASR1000 Series
L-FL-ASR1-IPSEC=
IPSEC E-Delivery PAK for ASR1000 Series
Cheers, Gustavo -
Hi Cisco Professional,
We want to implementing PPPoE over port-channel (using subinterfaces L2) in Cisco ASR 1001 routers, my question is if this router support this feature?, in the other hand i've see documents about this theme, pls check these links:
http://www.cisco.com/en/US/docs/ios/ios_xe/cether/configuration/guide/ce_lnkbndl_xe.html
http://www.cisco.com/en/US/docs/ios-xml/ios/cether/configuration/xe-3s/ce-ieee-link-bndl-xe.html
My IOS version Cisco ASR 1001 is:
System image file is "bootflash:/asr1001-universalk9.03.04.00.S.151-3.S.bin"
We want this configuration on the router,
no interface GigabitEthernet0/0/0.25
interface port-channel 10.25
description TURBONETT PUBLICA UT
encapsulation dot1Q 25
ip address 10.17.44.254 255.255.252.0
no interface GigabitEthernet0/0/0.52
interface port-channel 10.52
description TURBONETT-UT
encapsulation dot1Q 52
pppoe enable group global
pppoe max-sessions 4000
no interface GigabitEthernet0/0/0.61
interface port-channel 10.61
description Turbonett-Sector-A
encapsulation dot1Q 61
pppoe enable group global
pppoe max-sessions 4000
Kind Regards,
Renzo TovarHi Renzo,
PPPoEoVLAN on GEC (LACP mode) is supported as of XE 3.7. I see that you are using XE 3.4 here so I would suggest to move to XE 3.7 and try this feature.
This is a sample configuration for the feature:
interface GigabitEthernet2/1/0
no ip address
negotiation auto
channel-group 2 mode active
interface GigabitEthernet3/1/0
no ip address
negotiation auto
channel-group 2 mode active
lacp port-priority 65000
interface Port-channel2
no ip address
load-interval 30
no negotiation auto
lacp max-bundle 1
lacp fast-switchover
interface Port-channel2.200
encapsulation dot1Q 200
pppoe enable group global
interface Port-channel2.500
encapsulation dot1Q 500 second-dot1q 1500
pppoe enable group global
As you can see, both PPPoEoVLAN and PPPoEoQinQ are supported.
Hope this helps.
Best regards. -
Adobe acrobat 9 pro installation/licensing issues
I installed my licensed copy of Acrobat 9 on a new Windows 7 system. Acrobat launched but would not open files and shuts down on attempt. Message is "Licensing for this product has stopped working" with subtext "You cannot use the product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
I doubt any of you have a solution, so I simply remark on what transpired as a warning and complaint:
1. I went to Adobe databse and found that a patch was provided to correct installations/licensing problems on windows 7. I downloaded it and installed per instructions. It did not resolve the problem.
2. I uninstalled/reinstalled several times. no resolution.
3. I called customer support and was outsourced to someone who knew little and first sent me to a kb article having to do with 'expired licensing' even though I clearly informed them that the message and the fact had nothing to do with expired licenses. They finally referred me to kb405970 on "Licensing has stopped working". I tried all of the applicable solutions (methods 1-6) and none of them worked. Now I will have to wait until tomorrow (though I had pressing work to do today) to contact support again. I fear I will get another outsourced tech who knows little and wastes more of my time. Such is Adobe's way of supporting paid and licensed product users.
I understand and sympathize with Adobe's wishes to protect its products from piracy. However, I expect and paid for a product which works on major and supported operating systems like windows 7. I also understand that if MS or Mac put out a new OS or version, it may require certain adjustments or updates on Adobe's part. What I do not understand (or have patience with) is that 1) Adobe failed to provide a patch that works; 2) that it then sends me to an outsourced customer service tech who didn't have the knowledge to correct the problem and gave me the wrong information to begin with*. What I finally got was the kb article with a series of multi-step instructions for several methods, none of which worked. This is an unprofessional and unethical response to those of us who have paid for our product and expect it to work under reasonable conditions in a supported environment. This is not an acceptable good-faith effort to resolve issues for which Adobe should take full responsibility.
If any of you do happen to have a real solution (or had a similar problem) do let me know....
*The first thing the outsourced tech wished to do was get onto my machine via a remote connection, before anything was tried other than giving them the error message and have them provide me with the wrong information. It became clear that this person had less knowledge than I do (which isn't saying much) and there was no way I was going to permit a clueless techie to crawl around in my machine and fiddle with settings. That is simply asking for trouble. I'm perfectly capable of opening panels and following instructions myself. DC should be the last thing tried; not the first.Bill, I tried as you suggested - installed every update from 9.1 through 9.3.4. The 'license not working message persists'. The only change was that now Acrobat will not close and must be forced to shut down from the taskbar menu. I appreciate the suggestion though.
Called Adobe (Manila) again, within the hours given on their contact page for installation and licensing issues, and was told "It's Sunday, nobody here can help you". Finally, after an hour of hammering got them to get me a supervisor (their script says to tell the customer there "Is no supervisor available on Sunday" - Finally the "supervisor", Alvin, suggested I need a new serial number and left me on the line while he called someone else to get on. Cameback and informed me that he couldn't get one, I'd have to call Monday (how's that for having solutions?) Result: wasted more time and had more delay on my project.
Conclusion: Adobe has become obsessed and 'piranoic' about piracy and licensing to the extent that they put that first and client/customer needs second (if that). After reading a lot of online 'Adobe Sucks' forums, I'm inclined to believe Adobe is shooting itself in its own foot and is not going to be a reliable method of presentation/document transmission in the future - service and support is an integral part of software and other concerns such as piracy or licensing need to be transparent to legitimate users. Sad that they spend so much time on this, when they need to be fixing real problems. As well, these outsourcing Philipines companies are poor substitutes for good support - they are so scripted and obsessed with regulations over solutions that it is clear that only the most persistent users will get anywhere with them. As a frontline of contact with after-sale clients, they are going to cost Adobe a lot of potential business in the future, whatever their short-term savings. Too bad. Adobe used to be a leader in the market.
Next round: Calling Manila again this am. to be continued... -
ORA-20001: The printing engine..Is this related to a BIP licensing issue?
Hello all,
The error "ORA-20001: The printing engine could not be reached because either the URL..." happens in 2 cases:
<pre>
1. When our BIP is down or being bumped
2. As an APEX administrator, in workspace environment settings, the print server is set to OFF.
</pre>
I'm thinking that this is a licensing issue but I need some clarification on what is causing the error, because all we are trying to do is bring up a PDF report that a user can open or save. BIP is not involved at this point. Is it because the report was developed using BIP that APEX needs BIP up? How does APEX even know the report was developed using BIP? Were are using APEX 3.2.1.00.12 and BIP 10.1.3.4.1
The error happens when a user clicks on a PDF icon that calls an "After Submit Process". The following is the code and the report that was created in BIP is loaded into APEX with a "Named Columns (RTF)" layout type.
Alex.
declare
l_xml clob;
l_template clob;
l_request_blob blob;
l_response blob;
begin
...call up a stored proc to populate l_xml with report data
-- Fetch template
select page_template
into l_template
from apex_030200.wwv_flow_report_layouts
where flow_id = :app_id
and report_layout_name = 'pdf_report';
-- Convert CLOB to BLOB
l_request_blob := wwv_flow_utilities.clob_to_blob(l_xml);
-- Call unsupported and undocumented APEX function
l_response :=
apex_030200.wwv_flow_print_util.convert(
p_report_data => l_request_blob,
p_template => l_template,
p_template_type => 'rtf',
p_output => 'pdf'
-- Set correct mime type and download response
owa_util.mime_header('application/pdf', false);
htp.p('Content-length: ' || dbms_lob.getlength(l_response));
htp.p('Content-Disposition: attachment; filename="Claim_details.pdf"');
owa_util.http_header_close;
apex_application.g_page_text_generated := true;
apex_application.g_unrecoverable_error := true;
wpg_docload.download_file(l_response);See, http://www.oracle.com/technetwork/developer-tools/apex/configure-printing-093060.html
http://download.oracle.com/docs/cd/E17556_01/doc/install.40/e15513/otn_install.htm#CBHBJDDE
(excerpt copied here, for you convenience)
7. Enabling Network Services in Oracle Database 11g
By default, the ability to interact with network services is disabled in Oracle Database 11g release 1 (11.1). Therefore, if running Oracle Application Express with Oracle Database 11g release 1 (11.1), use the new DBMS_NETWORK_ACL_ADMIN package to grant connect privileges to any host for the FLOWS_030100 database user. Failing to grant these privileges results in issues with PDF/report printing, specifically, you will get the following error message:
ORA-20001: The printing engine could not be reached because either the URL specified is incorrect or a proxy URL needs to be specified.
Follow the steps mentioned in the Oracle Application Express Installation Guide, Enabling Network Services in Oracle Database 11g. Also refer to the troubleshooting section in case you receive an ORA-44416: Invalid ACL error after running the previous script. -
REgarding licensing issues involvng 'Computername' and the use of UpperCase4 vs Lowercase Letters
Does any one know if it would cause problems for the Office 365 software license to be displayed as licensed to an ALL CAPS name like 'MY-FAVORITE-PC' but the computer itself shows the computer name to be 'my-favorite-pc"?
If it does, which one should I change? A couple of people here have had this same problem (which usually occurs when they change to using a different PC for their account) I have to Deactivate their Old PC namer and then install the licnse to
their New OC using whatever name it has.
On more than one system, this has resulted in various odd "failure to contact Microsoft server" issues when activating. The problem continues for 7 days and then their copy of Office starts showing reed warning bards and eventually gets totally
unusable.
However, if I uninstall the office, deactivate the license, and reinstall it once again, it install just fine and acts ok but invariably at some point, the same thing occurs.
On one of them I noticed the difference in the case of the letters used in the computer name and the license name. On others I am wondering about various software add ins for Outlook or some other 3rd part application causing the problem. Whatever
it is, it gets extremely annoying. Officer 365 apparently must run an activation sequence almost constantly while Office 2010 (and I presume 2013) ran it once and were done with it.
Searching Google I have found too many possible reasons along with a lot of people who have had the same problems but no one seems to have the 100% solution. This has only started happening since we switched to Office 365 and only
seems to occur on systems that are changed out to different ones with the same User's 365 Account which is in good standing and has 5 available licenses of which only one is in use.
In the case of the caps vs lowercase I also wonder if changing the name to CAPS on their PC would create additional problems on its own?Hi Questorfla,
For the Office 365 software license issue, I recommend you can post in dedicated Office 365 Forum to get a better response:
http://community.office365.com/en-us/f/148.aspx
If there is anything else regarding this issue, please feel free to post back.
Best Regards,
Anna Wang -
Have the Adobe Muse CC (2014) licensing issues been resolved?
Have the Adobe Muse CC (2014) licensing issues been resolved?
I am patiently waiting for some word on whether I can go ahead a install the new version of Muse CC (2014) software on my systems without running into the quagmire that so many are experiencing. I simply can't afford to run the risk that I will be stuck with a "trial version" for the next 30 days without some assurance from Adobe that they will be able to solve the problems in that time frame. It would be nice if adobe would send out an email that explains the situation to all of it's users so we know what's going on and when the issue is resolved. Collectively we all pay a lot money for these "updates", so I don't think it's to much to ask.
Kind Regards,
wrgould
PS: Please reference this forum discussion - Muse CC 2014 wants Serial Number, though i pay monthly for museA screenshot of the error when a site is opened. I've reinstalled, restarted.. etc. Thanks! J
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