Assigned products missing in Opportunities

Hi,
very often we have the problem, that products which were assigned within an opportunity on a WGS-Client are missing in the transaction afterwards on WTS-Clients.
In the CRM Online the assignment is still present. On the WTS-Clients we only have the estimated total value but no products.
We assume that the there happens something in the synchronization which deletes the products on the clients. What could this be and why do we have still the products in the CRM Online.
Kind Regards
Thomas

I contacted support, and they answered that each PRU should include all products from previous PRUs, so having the latest PRU should be all that is required. Support recommended that I run the ZAM software identification wizard (2973340: ZAM Software ID Wizard). I'll do that, but it's rather strange if it turns out that LibreOffice Novell Edition is not included in the PRUs and Novell waits for some customer to upload necessary identification info to them.

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