Asurion equals Worthless Insurance

Question

I am just posting to advise EVERYONE carrying the Asurion Insurance package for their wireless devices to CANCEL THE INSURANCE IMMEDIATELY.
You are paying for NOTHING!  If you have an accident with your device, YOU WILL GET NOTHING from Asurion, except a BILL demanding that you PAY
FOR ANOTHER DEVICE, and at a price that is far more than what your device is actually worth.
My story:  My daughter accidentally dropped the iphone and the display and the back of the phone cracked.  We called Asurion and they agreed to replace the phone with a REFURBISHED model at a cost of $170.  As if the high monthly premiums of $13.00 per month were'nt bad enough, I had to fork over $170 for a REFURBISHED PHONE and give them the broken one.  Now, here is the RIPOFF PART--A BROKEN iphone of the type that my daughter had is worth only about $40.00 (in EXCELLENT CONDITION it's worth about $80.00). The net result is that I was forced to pay $210.00 for a replacement phone that is only worth $80.00:
                                               I PAID                                                  ASURION'S COST
                    Premiums         $312.00                                                             0
       Replacement Phone        $170.00                                                       $ 80.00
       Returned Phone              $ 40.00                                                       ($ 40.00)
       Total                               $522.00                                                       $ 40.00
So it cost me a total of $522.00 to replace an iphone that was only worth $40.00 in its broken state.  In the meantime, Asurion made a profit of $482.00 off me and provided absolutely NO SERVICE FOR THE MONEY AT ALL. People please believe me-- Consumer Reports is right-- you DON'T need this ripoff insurance.  If you have APPLE products, please buy the APPLECARE. If other, look into extended warranty or even contact your homeowner or renter's insurance agent first. Don't let Verizon agents talk you into this garbage. It's worthless trash and the customer service STINKS!  For example, I just learned that my daughter's phone is covered under her student insurance.  For the love of heaven, GET RID OF ASURION. It's a SCAM and a ripoff.  I am considering legal action against them for this. . .

Answer 1

Bingo Brensgrrl!  Asurion is total garbage and Verizon is in bed with them.
(1) While pitching to make a sale, a Verizon rep clearly spelled out that if you paid for the full coverage, you would be 100% covered if your phone was lost, damaged or stolen.  My fiance was right there --- she can vouch for all of this.  Who pays for coverage if the deductible is greater than the cost of replacement?  Total fraud ---> an intentional misrepresentation meant to induce reliance that causes damages.
(2) After more than 3 years of paying for this "coverage," my phone starts malfunctioning to the point it won't work.  My Verizon phone had malfunctioned from the start, but those issues were semi-manageable --- but now the phone is hardcore flat-lining.  So I bring it in to Verizon to get that squared away thinking it'd be no problem, and that I was finally grateful to have paid for years of full coverage.
(3) Guess what?  Verizon says it's not their problem --- you need to go through "Asurion" plus there'll be a substantial fee charged after it had been previously represented that I paid years for full and total coverage.  I'd never even heard of this third party "Asurion" --- my Verizon rep pitched it as if anything happens to your phone or it craps out ---- you're 100% covered.  Wrong.
(4) Predictably, I go to Asurion - and they insist it's a Verizon issue, and it's not their problem. 
Both sides say take it up with the other guy - not our problem.  Nice.
One other thing:  the Verizon staff, including the manager, were cackling and snickering throughout this whole process - including the waste-of-time call to "Asurion."  Apparently, it was quite amusing that another customer was getting hosed.
Completely worthless.  Garbage.  Utter trash.  Asurion is just a money pit with zero benefit.  And avoid Verizon - they intentionally deceive you for monetary gain.  And evidently, they feel customers being upset over this bait and switch tactic is rather hilarious.  Nice bed partners, huh?