At my wits end with this! HELP!

Sorry folks if this is more of the same and a little long winded.
I transferred from O2 to BT due to O2 BB being taken over by Sky. I opted for BT line and Infinity as I stream movies and all the usual that comes with the internet these days.
So the engineer was booked for May 7th and he duly arrived and installed Infinity. All was well with great speed at around 37mbps. This would be great for all my needs. I have a number of wireless music streamers around the house and it would be great to have them all up and running again. Then this happens:
15th May -
07.30
No access
17th May
19:00
Slow connection
19th May
10:30
Slow Connection
20th May
15:50
0.05DL/No net access
21st May
07:30
No Net access
21st May
07:50
11DL
27th May
20:25
No net access
9th June
23:45
No net access/0.02DL
10th June
07:45
No net access
10th June
19:45
No net access
11th June
22:00
0.09DL
12th June
22:35-23:45
No net access (6 resets)
15th June
15:15
0.05DL
18th June
21:15
0DL
19th June
17:15
No net access
22nd June
01:00am
No net access
23rd June
10:45
No net access
25th June
18:40
No net access
28th June
08:10
0.02DL
28th June
17:00
0.02DL
28th June
22:50
1.17DL
29th June
19:57
0.59DL
29th June
21:01
0.59DL
29th June
22:50
No net access
29th June
23:00
0.38DL
29th June
23:10
1.5DL
30th June
09:25
No access
30th June
17:30
0.01DL
30th June
23:45
0.59DL
1st July
16:30
0.64DL
2nd July
08:32
No net access
2nd July
08:42
No access
I am now on my third HH3. I have called customer services many times and whilst they are sympathetic they say I have to take it up with Technical. I have called technical countless times and am fed up with the constant options of:
Reset your HH3
Reset your HH3 then reset your openreach box.
Reset your openreach box then your HH3.
Reset your PC
Try your connection wired.
Unscrew your line socket and plug in a microfilter!
I take exception to being told that it is a known fact that wireless will get weaker the further away you are from the hub, however, when I was with O2 I was able to use my tablet, phone and laptop at the bottom of my garden which is 15-20 metres away from the house let alone the hub.
I am beyond frustration with this situation! I would appreciate any help at all. When it works I get great speeds, my wireless network of music streamers, xbox, TV etc all work perfectly. The problem is the whole thing collapses far too regularly.
As mentioned before I have made countless calls to customer care and they just tell me that BT has the best network in the UK with the best wireless hub fit for the job.
Oh and whilst I am at it I am still waiting for my M&S voucher. I’ve made a few calls about that too and no one seems to even know what I am talking about!
Any help would be greatly appreciated!
Steve

The reason for the suggestion is to be able to pinpoint exactly what the problem is. Without that 2nd opinion of the other router then it's just guesswork.
What you have to do is set the wireless channel to a fixed one - 1, 6, or 11 and see which one of those three works best.
Next you should consider setting your ip addresses to static instead of using DHCP.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Similar Messages

Help with the error message that ADE is not allowed to copy a book onto my Nook. I have tried authorizing and unauthorizing many times--at wits end with this issue.

Help with the error message that ADE is not allowed to copy a book onto my Nook. I have tried authorizing and unauthorizing many times--at wits end with this issue.

I too am having the same problem. I have a new hard drive that was imaged from the old one and I'm trying to side load a book to my Nook Simple Touch.. I first installed ADE 4 then borrowed and downloaded a book from Overdrive. I tried a few times to delete and reauthorize both the computer and the Nook and each time I get an authorization error when I try to side load the book. I then found on the Nook forum that the Simple Touch and ADE 4 don't get along. So I uninstalled ADE 4 and installed ADE 3.
I then followed this recommended procedure found on the forum: I deleted the Digital Editions folder from my Nook, launched ADE 3 and authorized the computer, then connected the Nook. For a few seconds, hovering the mouse over the setting icon for the Nook displayed everything on the context menu grayed out. But then it showed the context menu and I was able to display the Nook's authorization, which was the same as the computer's. Still get the same error side loading the book. Deleting and reauthorizing doesn't help. And the Digital Editions folder is still missing from the Nook.

At my wits end with this horrible company

I am beyond frustrated with the lack of service with Verizon and the way I have been treated. I ordered a phone and tablet om-line to start new service with Verizon back in December, the following day I found a better deal elsewhere so I called to cancel the order I had placed. I was assured by the rep on the phone that this order would be cancelled and it was, I verified with Fedex that they routed the order directly back to the warehouse and it was received and signed for at the warehouse 2 days later. I have received bills each month since for service on this phone line that I cancelled and have called 10 times in the past 3 months and was assured time and time again that this will be "cleared" it just takes up to 3 billing cycles to clear?! What?! That is insanity. Why on earth would it take 3 months of billing to reflect a cancelled line of service? At least half of those calls I was treated absolutely horrendously by the reps who refused to give their names or allow me to speak with a manager or supervisor. The last time I called I was assured the credit would be posted by the manager that day. Well this is now the end of March and today I got an email from CBE collections for a bill of $622 for the equipment and months of service that I never received as my order was cancelled. I have now tried calling CBE 5 times, the first 2 calls I was hung up on after saying hello then received a message stating to call back later on the last 3 tries. HELP!!!! I am at my wits end on how I can resolve this, can anyone offer any advice for how to resolve this? I am screaming from the rooftops how awful this company is.

Lasina,
Thank you for the response, however I feel as though you did not read my complaint. The phone was ordered Nov 30, 2014 and the order cancelled the following day Dec 1, 2014, the equipment was routed back to the warehouse directly from FedEx and was signed for in the Verizon warehouse in Ft. Worth, TX at 8:52 am on 12/4/2014 by a C. Champion (FedEx tracking# removed). This is now March 31, 2015, it has been almost 4 months since the return was received and I am now in collections with Verizon for $622.54. I have called and called and called and continue to get the runaround, different responses every time I call and assurances that it will be taken care of only to get another bill or new collection notice. Every time I call the reps can clearly see the return was received. Is this a scam to get money from would be customers? Please help me resolve this. I have in the meantime filed complaints against your company with the FCC and BBB. I look forward to hearing from you.
Thanks.
>> Edited by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

At wits end with this board

I am going to try and make a long story less long but here it goes:
I finally put my board in last week and it has been one problem after another trying to get this thing to work. Initially I tried using my old windows install, but because that used software RAID on my old ASUS it didn't work. I had a backup image on an external 1394 HD. I tried imaing that back over (Drive Image 7) to the RAID array on the new board but the drivers wouldn't load correctly with it (nvraid.sys not found or something like that) After that problem I imaged it onto the 250gb SATA drive I set up as a standalone (unhooked the RAID array) the old windows install proved to be unstable and problmatic (not too huge of a suprsise) so I decided to reinstall. About halfway though the install where it asks for info (name, key etc) I had to borrow a PS2 KB/mouse from a friend because the USB ones weren't working, not a defect but anoying nonetheless (neither BIOS setting for kb/mouse made a diff). Finally get windows up and working with my USB KB/Mouse, install the mobo drivers and reboot, now windows wouldn't finsh loading, it just sat at the splash screen. Had to reboot and use "last known good configurtiong" installed the 5.10 drivers from nvidia's website, rebooted and everything appeared OK for once. Except I started getting DRIVER_IRQL_LESS_OR_NOT_EQUAL ( I think that was it) BSOD's. To add insult to injury, I tried reconnecting the 250gb SATA drive and windows sits at the splash screen for about 10 minutes before it continues loading, and you can't see that HD in windows. I decided to leave the 250gb drive connected and reinstall windows, problem is when it says "setup is starting windows" or whatever, it just sits there as well.
I am running out of ideas. This isn't my first system build, and not even the most complex but has been the most difficult. I ran memtest on the RAM and even swapped in some old PC2100 I have, didn't seem to make much of a difference. I called for an RMA today, so I can send it, which looks likely. Oh, and I haven't changed any overclocking settings, because well, I am not an OC'er
System:
MSI K8n Neo2 Plat
Winchester 3500+
Corsair "Value Select" PC3200, VS1GBKIT
2x WDC Raptors 36.7gb
1x Hitachi Ultrastar 250gb SATA
Lite-on 32x12x40 CD-RW
NEC Dual layer 16x DVD-RW
BFG Geforce 5900
Microsoft Natural PS/2 (using that while I troubleshoot)
Microsoft Explorer USB
Delll 1901FP
Any input is apreciated,
Pete

Quote from: Tiresmoke on 28-February-05, 13:02:44
It could still be the MB but let the guys exhaust possibles first. MB's rarely are the problem but they get the rapo because it is so hard to isolate them from the other componants. Better to start by isolateting everything that is not absolutely needed tem,porarily and make sure that at least nothing else is the cause. Heck I have even had a cable that stumped me for a while and I was ready to say it was a HDD or controller problem.
OK so the moral of the story is to isolate things by slimming the system down to just what is needed to test. Yes I know I already said that but this is one of the most basic tenants of Troubleshooting. Get down to basics. Do you have another Drive, Cable or power connection you can swap into that circut? Is there another HDD channel you can use to check if it is the controller.
See where we are going with this?
Hey it may still be the MB but let's find out what the Problem really is before guessing. Also note that I was with another Major MB makers board for a while. I gave up as it was not helpful. I am here because of the gang here who likes to help out. Maybe changing to something else is a bad idea even if you do need a MB swap. Just some food for thought.
The list of issues I have had has been diverse enough thus far, that I don't really see how it could be effected by anything other than the mobo and say the processor:
- I have tried swapping out the memory so I know that isn't it.
- Can't be the kb/mouse either as I have tried both ps/2 (borrowed) and the USB ones I own
- Can't be my optical drives as I was still having some of the problems the cable unplugged from the mobo
- I don't really see how it could be the HD's as they worked fine with my old board, the only diff is that this board now has 4 SATA ports. I don't know anyone that has a board with 4 sata ports so I can't try out all 3 drives at the same time.
-I don't have an extra PS that would provide nearly enough wattage or amps that my Antec does, so do suppose it could be that, the symptoms would lead me to believe otherwise.
- I suppose it could be my video card, however it never gave me probems with my old Asus so it would have to be some weird imcompatability, I am not ruling this out, but I don't have another card I can throw in to test it.
I am not against getting the kinks worked out with this build by any means but the kind of problems I am having leads me to believe that it would be the mobo, or one of the components in it. With that said I am all ears.

At my wits end with BT - can anyone help please?

This is a long and ongoing saga and so I apologise for the long post.
In February due to a change in job I needed to change the payment date of my DD payment. I did this online and received an email confirming the new payment date of the 28th. I stupidly assumed that was the date BT would take payment. The account is only used for Direct Debits and so money is put in there shortly before they're due. Over two weeks before the payment was due I received an unpaid DD letter from my bank. BT had attempted to take the payment early. I contacted BT and was assured my payment date was the 28th and they had no idea why payment had been attempted early. Later that day BT called to discuss the returned DD and I explained it was a BT error. A week later BT attempted to take the DD again. Once again I contacted them to be told my DD was definitely set up for the 28th and "there must be an error on the system" Later that day I received another call from BT to inform me my DD had been returned unpaid and again I explained that it was a BT error. Not trusting BT I cancelled the DD with the intention of making my payment online on the 28th. On 28th Feb before I had chance to make the payment I received a call from someone at BT who was mentioning late payment charges etc. I made it clear that any charges would be unacceptable as the error was down to BT and my payment wasn't actually late. I was asked to make payment over the phone but as it was difficult to understand each other I made it online and gave the payment reference number.
My online balance at this point showed as zero and so I decided against setting up another DD for BT to attempt to take money as and when they pleased. Late March I received a phone call from BT telling me my DD wasn't set up and I had an outstanding balance of £57.75. I explained I'd had a zero balance but it would appear that my online balance was showing incorrectly. The person I spoke to said he could set up a new DD for this amount but as a one off it would come out on the 13th - something to do with making sure payment was made before the new bill came out and it taking X amount of time for a DD to set up. This would be a one off payment and after it had been made I'd be contacted to set up a new DD.
On 20th April I received a call from UK based BT asking did I want to set up my new DD However to do this I would need to pay £120 over the phone. I asked why when I definitely had a zero balance, I'd received no bill and quite simply owed BT no money at that point. I was told there was a problem seeing all the data and somebody would call me back after the Easter weekend. Instead later that same day somebody else UK based phoned me asking me to set up my DD. I explained about the earlier phone call and she was confused as to why I'd been asked to pay anything as I clearly had a zero balance. I set up a new DD with her for £60 a month, payments to be made on 28th, starting 28th May. A few days after this my new bill arrived for £109.
On 5th May my bank called me to say once again BT had attempted to take the DD early but this time they'd attempted to take £109. Once again I called BT and this time spoke to an Indian gentleman who advised me to cancel the DD with my bank while I was on the phone with him, he'd cancel it at that end and then he would set up a new one. He said letters of confirmation would be sent out to me.
I sent an email to BT explaining all this and also saying I wasn't happy that they'd charged me £10 late payment charge on the new bill for unpaid DD. Had BT taken the payment when they should it wouldn't have been unpaid!! A gentleman phoned me back, assured me the £60 a month DD was set up for the 28th starting 28th May. He also emailed me confirmation of this.
On 9th May I received an email saying I had a "supplementary bill" so looked at my online account to see my bill had gone up by about £5. My DD wasn't showing as set up on the online account but I decided to leave it a couple of days before contacting BT. Later that day though I received three letters. One saying my DD had been cancelled as discussed, and two others saying my DD had been set up to be paid 28th of every month starting 28th May for the amount £104!
Before I had chance to call BT someone UK based called me to ask did I want to set up my DD as I had no payment plan set up. By this point I'd more than had enough and told her I had one email and two letters clearly saying my DD was set up and the only reason she'd be calling to ask me to do this would be if BT had cancelled the DD themselves. I refused to set up the DD yet again and she put me through to India based billing to discuss what was happening. I was told a DD wasn't set up on my account, that I couldn't set one up unless I paid my bill in full and that line restrictions are due to come into place on 29th May if the bill isn't paid in full.
Today my BT online account shows no DD set up. However my bank shows the new DD is in fact active. I have no idea when BT will take money, or for how much. I don't know what to do, do I cancel the DD and just pay all future bills in full when they come in and in doing so be penalised by BT for not paying by DD? Or do I just leave it and hope they finally get it right? Bearing in mind I've had two letters saying they're going to take £104 and an email saying £60 I can't see that happening.
It appears not one BT department speaks to the other, half the calls aren't logged and nobody at BT listens to the customer. I have spoken to Ofcom about this and they've advised me to give BT one more chance to sort this out and then go to the Ombudsman. I've just come across the forums and so am giving this a try to see if I can get any joy here.
At some point during all this I spoke to somebody UK based who told me to send my bank charge letters to BT which I have done but as yet have heard nothing in return! I've lost track of how many people I've spoken to and am at my wits end with it all.
Solved!
Go to Solution.

I'm even more concerned now after hearing back regarding my initial post. Apparently any cancellations or changes are showing as done by me using the self help platform on my BT account. This isn't the case. The actions carried out on certain dates listed on the email I received were all carried out by BT over the phone and not myself. I didn't even know it was possible to cancel a direct debit using the BT website. I thought it had to be cancelled at the bank and then a phone call to BT. I was logged onto my BT account while the phone calls were taking place but any action was carried out by BT and not myself.
BT are insisting I have no DD set up. Yet it clearly shows on my bank account that there is an active DD for BT. To confirm that, I've spoken to my bank today who have verified there is most definitely a DD set up to pay BT on the bank account. They've double checked the account number with me and it's definitely for my BT account. The bank are sending me a letter confirming it's an active DD for me to include all other details for the Ombudsman because I really feel this needs fetching to their attention.
To be fair to the person who has replied I have been told I can pay a small amount and set the DD up rather than pay in full or face restrictions. But despite BT's insistence that I have no DD set up my bank clearly states I have. I'm now going to have to cancel the DD that BT are sure isn't active and set it up again.
Incidentally the monthly payments I'm to make are £45 - less than the £60 and a lot less than the £104 previously mentioned! So on one hand I will have a satisfactory conclusion but on the other I have to still cancel a "none existent" existing DD, set a new one up and am out of pocket on bank charges caused by BT trying to take payment on the wrong date. I then have to trust they'll not do the same thing again.......
It's all like a stupid joke that's just not funny.

Im at my wits end with my n93i and WLAN. Could any...

OK i havea netgear WG121 router and recently got an n93i.
Now I had an n95 for a few days before and that used to connect to my WLAN fine by just using the wlan wizzard. But with this N93I it gives me no end of troubles.
First of all I kept getting incorrect wep key error (even though I was entering in the wep key that I use on my pc). PS Out of curiosity should I be using the password that my PC connects to or the admin password to the router? Both didnt work anyway.
So found this site http://www.wepkey.com/ for converting your ASCII key to Hex. Still didnt work. Only this time it said WLAN network not found.
So then someone said I should try setting a static ip by entering in the gateway address, subnet from my PC as well as the ip address of my phone. When this was done the web page looked to be loading but then said no gateway reply.
I honestley dont know what to do now. It seems there are so many people with WIFI problems around but I dont see any solutions.
Can anyone assist me?

I'm even more concerned now after hearing back regarding my initial post. Apparently any cancellations or changes are showing as done by me using the self help platform on my BT account. This isn't the case. The actions carried out on certain dates listed on the email I received were all carried out by BT over the phone and not myself. I didn't even know it was possible to cancel a direct debit using the BT website. I thought it had to be cancelled at the bank and then a phone call to BT. I was logged onto my BT account while the phone calls were taking place but any action was carried out by BT and not myself.
BT are insisting I have no DD set up. Yet it clearly shows on my bank account that there is an active DD for BT. To confirm that, I've spoken to my bank today who have verified there is most definitely a DD set up to pay BT on the bank account. They've double checked the account number with me and it's definitely for my BT account. The bank are sending me a letter confirming it's an active DD for me to include all other details for the Ombudsman because I really feel this needs fetching to their attention.
To be fair to the person who has replied I have been told I can pay a small amount and set the DD up rather than pay in full or face restrictions. But despite BT's insistence that I have no DD set up my bank clearly states I have. I'm now going to have to cancel the DD that BT are sure isn't active and set it up again.
Incidentally the monthly payments I'm to make are £45 - less than the £60 and a lot less than the £104 previously mentioned! So on one hand I will have a satisfactory conclusion but on the other I have to still cancel a "none existent" existing DD, set a new one up and am out of pocket on bank charges caused by BT trying to take payment on the wrong date. I then have to trust they'll not do the same thing again.......
It's all like a stupid joke that's just not funny.

At my wits end with my Stratosphere

I've had it! I have literally spent hours trying to remedy the problems I'm having with my phone. I'm having the same problems that others have discussed since the "update". I've done all the suggested things, including the hard reset, to no avail. I went into a Verizon store and talked to a sales guy (the tech wasn't there). He's the one who encouraged me to do the hard reset. (That seems to be the cure-all for anything that goes wrong with a phone.) I don't think he knows any more than I do about fixing phone problems. Also, he acted as if he didn't know anything about the "update" and the problems it has caused. I can't believe this, judging by the complaints that I've seen on this site.
Anyway, the bottom line is that I'm sick and tired of messing with this phone. I'm not a technician and not knowledgeable enough to know how to fix these problems. Also, I'm too old to have to use my time trying to fix something that might not be fixable and that shouldn't have to be fixed in the first place.
Right at this moment, I'd have to say that my attention has been on trying to use the USB to transfer some photos and music in my computer to my SD card in the phone. I've tried using the USB cord. And, I took the SD card out of the phone and tried connecting it via a USB adapter. However, I can't get the computer (Windows 7) to accept/recognize the phone or the phone to accept/recognize the computer.
So, now, what do I do? Should I keep messing around with this and hope that I can fix it? Should I take the phone back to Verizon and insist that they replace it? If I keep trying to fix the phone myself, what do I need to do to get the USB problem resolved?
I'd appreciate your feedback.
Thank you.
Chris

Keep your wits Chris. We must not let this technology be our masters! One point before we get going, I'd have to defend the recommendation that following any major software update, even if it might result in some data loss, it's a good thing to do a factory data reset.
You might also want to run 1Tap Cache Cleaner (and clean caches and history) and Advanced Task Manager Free (and move any applications still in phone memory to the microSD card. Low memory conditions can always result in flakies that are often resolved by clearing some up. Also, a periodic, perhaps every 2nd or 3rd day rebooting the phone is a good thing to do.
Now then, never ever take your microSD card out of the phone to transfer content. These small cards and their connectors, even the USB readers you might use on a PC are simply not designed for many insert/remove cycles. Instead, use either the USB cable to drag and drop content, or use WiFi (SwiFTP from the market installed on the phone, and FileZilla installed on the PC). If you can't get the phone recognized with the USB cable, then if you have a WiFi router, using those programs is a very good alternate solution.
I have an idea about your phone not being recognized by the PC.
First download the USB driver for the phone onto the PC. It can be found here:
http://www.samsung.com/us/support/owners/product/SCH-I405LKAVZW
Now I would completely reboot the PC (and without the phone plugged into it with the cable).
On your phone, verify it is set to establish a USB connection when attached to the PC.
The manual for your phone is here:
http://downloadcenter.samsung.com/content/UM/201111/20111108051117412/Verizon_Wireless_I405_Stratosphere_English_User_Manual.pdf
Reference pg 90: looks like you want to go to Menu, Settings, USB Settings, USB Mode, Mass Storage Mode. Another page to look at is 133.
Now connect your phone. Do you get a USB icon in the notification tray at the top of the phone's screen? If so, you may wish to use your explorer to see the new drive created. On that drive, create a directory: Photos, and another Music. Copy and paste the files from your PC to these directories. If you have any Videos, create a directory called Videos. If any Ringtones, Alarms or Notifications files, create those sub-directories and move the content there.
Now power cycle your phone. This will allow the internal Media Scanner process to find the content you placed on your phone. You should now be able to use the Gallery to look at the photos. You should be able to use the default music player to find your music, but I highly recommend you download MixZing Basic as an alternative.
See how far you get with those suggestions.
Hope it helps.

At my wits end with my broadband :(

Hello, I have had bt now for 6 or so years and up until 2 months ago its been great with no problems. Now when I use the xbox most games show the ping to the host and every min/2 mins I down to 1 red bar then straight back to the max ( 4 green bars) I never get disconnected from games with this, but for 2 to 4 seconds I get huge lag spikes and its sooooo random when it happens.
2 weeks ago the connection dipped down to .13 mb down and bt found a fault on the line, but now they say they can find a fault and its probably down to the wiring or something in my house and they will charge me the next time they come round. 1 the bt engineer just wired everything up and
2 if there was a fault on the line as recently as 2 weeks ago how can it now be my fault? Ame they said there was noise on the line.
I also get told to go to btspeed tester and the speed tests are always the same (10.89 down, 0.91 up) and I can also stream films fine both on the pc and also on the xbox.
Also the wireless on the bt hub 3 is terrible, the engineer changed it from my old hub 2 and you have to be in the same room as the hub to use the net. The hubs channels have been changed but still the same result.
The call centre people are sending another hub (hopefully the wireless signal is better on the new hub) but I still have no faith in this action as the fault will still be there in my opinion as it has happened with both of the hubs I have had.
Angot any ideas what is wrong?
I use the Internet for 70% xbox 30% browsing etc and at the moment the xbox is nearly un-useable online. I have had an engineer out 2 times (he rewired everything in my house and to the hub on the street but there is still the same problem and no one seems to help on the phone) and they say there is no fault which is rubbish because there clearly is.
This has been going on now for 2 monthsand I am losing faith in bt with this.
Also on a side note when people on the phone say they will call you back at a certain time, then they should keep to it not ring the next day of later!!!!
Solved!
Go to Solution.

1. Best Effort Test: -provides background information.
Download Speed
10.51 Mbps
0 Mbps
21 Mbps Max Achievable Speed
Download speedachieved during the test was - 10.51 Mbps For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps. IP Profile for your line is - 11.57 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.97 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.97Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps

At my wits end with WEBUTIL!!!

Here i am about to go for my Oracle Forms developer exams and am exploring Webutil and the functionality it provides. I am a bit excited at the many wonderful things it provides, aghh but wait a minute this is oracle and if i know anything its that oracle promises the heaven and earth but to actually get it working you have to really sweat dig, dig through docs which have not been updated and are incorrect or try to decipher what should be straighforward instructions. So i find myself in this usual scenario with Webutil.
Downloaded the WebUtil User’s Guide in pdf format and one of the first things i read is......
If you’ve selected the Complete installation option for installing Oracle Developer Suite 10g (10.1.2), WebUtil is installed and configured for you. Yes I have done the complete installation.
I looked and followed the webutil simple viewlet concerning attaching the library and object group
http://www.oracle.com/technology/sample_code/products/forms/demo/9i/javabeans_pjc_samples/webutil/viewlet/WebUtil_Simple_viewlet_swf.html
But guess what when i run my form i get...
Oracle.forms.webutil.file filefunctions bean not found.
Webutil_file.file_selection_dialog_int will not work
So I followed the Webutil release notes to see whats missing:
1.
WebUtil User’s Guide says....
WebUtil directory structure has these folders:
doc
java
server
webutil
Huh? no my webutil directory has only 4 files two of which are to do with signing. But I choose the complete installation. What happened? Should i now go ahead and download webutil and manually place the extracted directories into my existing webutil directory? ...did this
2.
WebUtil User’s Guide says....
Oracle recommends that you create a special user "webutil" on your database as the owner of this package. Once the WEBUTIL_DB package has been created and compiled on the database you will need to make it available to the relevant users of your application. Additionally, you will have to create a synonym of WEBUTIL_DB for this package if you are running from a schema other than the one that you installed it with. The Forms PL/SQL code refers to the package as WEBUTIL_DB without a schema prefix.
OMG how much more convuluted is this going to get, have seen other docs that describe the webutil package setup and not seen this before, is this necessary? ...not done this, is it really necessary?
3.
DevSuite/application-deployments/forms/formsweb/orion-web.xml and forms/server/forms.conf are configured correctly
4.
In my formsweb.cfg file I have... WebUtilArchive=frmwebutil.jar,jacob.jar
Originally had...
baseHTML=base.htm
baseHTMLjinitiator=basejini.htm
baseHTMLjpi=basejpi.htm
then changed to (as per WebUtil User’s Guide)..
baseHTMLjinitiator=webutiljini.htm
baseHTMLjpi=webutiljpi.htm.
baseHTML=webutilbase.htm.
5.
The FORMS_PATH must include the directory where a copy of webutil.pll exists....it does!
The second requirement within the .env file is for an environment variable WEBUTIL_CONFIG. This variable must point at the name and location of your webutil.cfg file. By default this is in the ORACLE_HOME/forms/server directory
...it does!
The frmwebutil.jar (including its physical location) file must be included in the CLASSPATH, along with the Java runtime Jar rt.jar. e.g.
CLASSPATH=\ORACLE_HOME\forms\java\frmwebutil.jar;c:\ids9i\jdk\jre\lib\rt.jar
c:\ids9i\jdk\jre\lib\rt.jar was missing so i added!
The PATH and library load path (on UNIX platforms) must be defined either in the general environment or specifically in the .env file to allow Forms to call Java. On a Win32 platform this will involve adding the ORACLE_HOME\jdk\jre\bin\client directory of a 1.3 or 1.4 Java install to the PATH. This enables Forms to find the jvm.dll file.
Checked this and the jvm is in my path already.
Check that ORACLE_HOME/jdk/bin is in the path. If it is not, add it..........Done this and rebooted.
5.
Signing the WebUtil and JACOB Jar files:
From the JACOB Zip file, extract both jacob.dll and jacob.jar into the ORACLE_HOME\forms\WebUtil and ORACLE_HOME\forms\java directories, respectively DONE!
In Windows, Issue sign_webutil.bat ORACLE_HOME\forms\java\frmwebutil.jar (or the path to where you installed WebUtil).... Did and got the following...
F:\>f:\DevSuiteHome_1\forms\webutil\sign_webutil.bat F:\DevSuiteHome_1\forms\java\frmwebutil.jar
Generating a self signing certificate for key=webutil2...
keytool error: java.lang.Exception: Key pair not generated, alias <webutil2> already exists
There were warnings or errors while generating a self signing certificate. Please review them.
Backing up F:\DevSuiteHome_1\forms\java\frmwebutil.jar as F:\DevSuiteHome_1\forms\java\frmwebutil.jar.old...
1 file(s) copied.
Signing F:\DevSuiteHome_1\forms\java\frmwebutil.jar using key=webutil2...
...successfully done.
In Windows, Issue sign_webutil.bat ORACLE_HOME\forms\webutil\jacob.jar...........Hang on a minute where did the jacob.jar come from? As earlier in this step wasn't the instruction to put JACOB.DLL into the webtutil directory and JACOB.JAR into the forms\java directory.
Okay decided to copy both jacob.dll and jacob.jar (not respectively as earlier instructed) but to both ORACLE_HOME\forms\WebUtil and ORACLE_HOME\forms\java directories and sign as instructed
.................was this correct?
F:\>f:\DevSuiteHome_1\forms\webutil\sign_webutil.bat F:\DevSuiteHome_1\forms\webutil\jacob.jar
Generating a self signing certificate for key=webutil2...
keytool error: java.lang.Exception: Key pair not generated, alias <webutil2> already exists
There were warnings or errors while generating a self signing certificate. Please review them.
Backing up F:\DevSuiteHome_1\forms\webutil\jacob.jar as F:\DevSuiteHome_1\forms\webutil\jacob.jar.old...
1 file(s) copied.
Signing F:\DevSuiteHome_1\forms\webutil\jacob.jar using key=webutil2...
...successfully done.
Because in this release the JACOB code is in an external Jar file and not incorporated into frmwebutil.jar, it needs to be downloaded. To do this, change the WebUtilArchive setting to read: WebUtilArchive=frmwebutil.jar,jacob.jar
Thanks Oracle for not pointing out exactly which file you are talking about here (formsweb.cfg dosen't exactly take that long to type, does it?), yes you can let any newbies try and figure that out for themselves :)
6.
EnvFile - If you use a named environment file or the default.env ensure that the FORMS_PATH that you have set includes the ORACLE_HOME\forms directory and that you have set the WEBUTIL_CONFIG variable to define the physical location of your webutil.cfg file, ORACLE_HOME\forms\server\webutil.cfg.
...checked this!
I am at a loss and am getting really fed up with this having spent a whole day trying to get this working and have got nowhere. Also to read rubbish like.....
"If you’ve selected the Complete installation option for installing Oracle Developer Suite 10g (10.1.2), WebUtil is installed and configured for you."
in the oracle docs makes my blood boil
Gus
Oracle Forms 10.1.2
Running on a standalone PC

When i run my form this is what i get back....
Oracle.forms.webutil.file filefunctions bean not found.
Webutil_file.file_selection_dialog_int will not work
With my initial email i have tried to give as much detail as possible as to what i have tried, sorry i know its really long.
Thanks
Gus

At my wits end with Flash Player

I've been fighting a prolem with installing flash player 8, 9, or 10.
I have narrowed it down to a registry perms problem on the main local admin account and all other sub admin accounts.
For whatever reason Win XP SP 3 and Flash Player 8, 9, 10 are the only pieces having this problem.
Microsoft has not ben able to provide any answers, so far I've not found anything of a solution.
Windows XP Pro
Internet Explorer 8.x and Mozilla Firefox 3.0.1.x
PC is less then a year old everything wored until I had to update to Flashplayer 10 from 9.
I did some crawling through the registry and found most Shockwave Player and Flash player entries missing but no way of re-writing them to the registry via installer. I ran many manual registry fixes suggested on Adobe support to date none have been successful.
Start Main Section - Date=22/10/2009 (Thursday)
Time=11:56:23
CreateDirectory: "C:\WINDOWS\system32\Macromed\Flash" (1)
Call: 445
Safety Check
Call: 116
Call: 1285
File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\UserInfo.dll"
File: wrote 4096 to "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\UserInfo.dll"
CheckAdminPermissions Name = SHAOLiiN
Call: 1285
File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\UserInfo.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\UserInfo.dll" (overwriteflag=1)
CheckAdminPermissions Account Type = Admin
Jump: 148
Call: 148
Call: 74
Jump: 111
GetWindowsVersion -
CheckSupportedPlatform - OS=XP
Call: 451
CheckFPPermissions
Call: 74
Jump: 111
GetWindowsVersion - XP
Call: 1285
File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\fpinstall.dll"
File: wrote 8704 to "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\fpinstall.dll"
ObjectExistsAndIsOwnedBySomeoneElse = 0
Jump: 494
End Safety Check
Call: 512
CallUninstallers
Call: 1285
File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: wrote 17920 to "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Call: 1285
File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
Jump: 926
IfFileExists: file "C:\WINDOWS\system32\Macromed\Flash\UninstFl.exe" does not exist, jumping 936
IfFileExists: file "" does not exist, jumping 944
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash6.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash6a.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7a.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7b.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7c.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7d.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8a.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8b.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8c.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8d.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8e.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9a.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9c.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9d.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9e.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9f.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9g.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9h.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash10.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash10a.ocx"
Delete: "C:\WINDOWS\system32\Macromed\Flash\GetFlash.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\GetFlash.exe.manifest"
Delete: "C:\WINDOWS\system32\Macromed\Flash\UninstFl.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9a.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9b.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9c.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9d.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9f.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9g.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9h.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10.exe"
Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10a.exe"
End Call Uninstallers
File: overwriteflag=4, allowskipfilesflag=2, name="Flash10c.ocx"
File: wrote 3979680 to "C:\WINDOWS\system32\Macromed\Flash\Flash10c.ocx"
IfFileExists: file "C:\WINDOWS\system32\Macromed\Flash\Flash10c.ocx" exists, jumping 352
File: overwriteflag=4, allowskipfilesflag=2, name="FlashUtil10c.exe"
File: wrote 257440 to "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10c.exe"
End Main Section
Section: ""
Start Post Section
Register Player
Call: 1025
If you have any suggestions or rquire more info please post.
Thanks for your help!

I'm even more concerned now after hearing back regarding my initial post. Apparently any cancellations or changes are showing as done by me using the self help platform on my BT account. This isn't the case. The actions carried out on certain dates listed on the email I received were all carried out by BT over the phone and not myself. I didn't even know it was possible to cancel a direct debit using the BT website. I thought it had to be cancelled at the bank and then a phone call to BT. I was logged onto my BT account while the phone calls were taking place but any action was carried out by BT and not myself.
BT are insisting I have no DD set up. Yet it clearly shows on my bank account that there is an active DD for BT. To confirm that, I've spoken to my bank today who have verified there is most definitely a DD set up to pay BT on the bank account. They've double checked the account number with me and it's definitely for my BT account. The bank are sending me a letter confirming it's an active DD for me to include all other details for the Ombudsman because I really feel this needs fetching to their attention.
To be fair to the person who has replied I have been told I can pay a small amount and set the DD up rather than pay in full or face restrictions. But despite BT's insistence that I have no DD set up my bank clearly states I have. I'm now going to have to cancel the DD that BT are sure isn't active and set it up again.
Incidentally the monthly payments I'm to make are £45 - less than the £60 and a lot less than the £104 previously mentioned! So on one hand I will have a satisfactory conclusion but on the other I have to still cancel a "none existent" existing DD, set a new one up and am out of pocket on bank charges caused by BT trying to take payment on the wrong date. I then have to trust they'll not do the same thing again.......
It's all like a stupid joke that's just not funny.

At my wits end with BT support! 0.05kbps speed!

After hours on the phone to the so called support in india i would like to know how i can get out of my 12 month contract and go back to my old provider as i never have these issuse with them.
Basically for the first 4 weeks speed was great, a constant 15Mb but the passed 3 weeks has been a nightmare, speed drops down to 0.05 ? sometime for an hour or 2, sometimes all day. BT support insist its a problem my end, i insist its not. i do speed tests on 3 or 4 devices both wired and wireless and get the same result. Support say have had a good 16mb coming into the hub4 since day one with no drop outs so i ask why does my connection drop so low, i get the same answer " we can connect you to our tech team but you will be charged" I have been using computers for 20 years and the internet since 1995 so im not stupid, there no pattern to the time it drops either.
I have had no issuse with my old service so why do i get them now, nothing has changed my end, all devices are the same.
Anyone else been experienceing this? or have any tips

Run btspeedtester and post results
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

At my wits end with Bt usage monitor

I keep getting emails stating I have gone over my broadband usage stating I'm using 100+gb in a month.
I know this is not the case as I have been logging into my homehub which tells a different story. It has been connected solid for 15 days and I have used around 5gb which is in line with what I expect for my usage.
I rang the tech help and they said I have used around 20gb around 20 days into the month but this has not been amended or corrected.
I have noticed since I have cancelled youview IP channels my usage has dropped dramatically and suspect this is e cause of massive usage.
Am I likely to get a missive bill at the end of the month it's making me worried.

A1944 wrote:
vofsanity2 wrote:
A1944: Can you confirm that the HH 3 A resets randomly without reconnecting ?. HH 4 A resets the value of data up or down independantly to 0 when the value reaches 4.3 GB consistently. Nobody in the community appears to have measured what value the 3 A resets at and just say around 5 GB or as you have indicated randomly.
When I say randomly, I am including those (rare) occasions when a reconnection does takes place. Without reconnection it does seem to be around 5GB. Without reading it every few minutes it is difficult to be certain of an exact figure but I do have a record of a reading of 5.7 on 4 Jan which surprised me.
It is worth repeating that there is no correlation between the start of the month (when BT charging resets) and any reset to zero of the Home Hub. Consequently, on the 1st of the month the hub may read anything between 0 and about 5GB. For example, my hub was 4.7 at 0815 on 31st Dec but by 1530 was showing 0.6. The following morning (1st Jan) at 0930 it was already up to 1.2.
A1944,
Thank you for the update.
I agree that it is difficult getting the exact reset figure. I only got the 4.3 GB figure by spotting when it was close to that figure and then downloading a reasonable large file and regularly tapping refresh on the Home Hub Internet Connection screen. It saves hanging around waiting for it to reset.

At my wits end with broadband support

Last week my connection dropped out - BTHomehub2, broadband light goes orange and appears to like it, as it stays that way for an hour and after a restart & reset. Despite it being 10.30pm i'm pretty reliant on my connection, so i call up the support line and a young woman answers the phone and it doesn't bode well early on. Part way through explaining my situation she started sighing, so i apologised if i was boring her, but she reluctantly agreed to test my line, can i have your details etc. At this point she vanished for ages, so i spent that time submitting a fault report on the website. After a while she came back and started telling me how a fault had been detected and that it would be back on soon. Great - how soon? Up to 24 hours... well, inconvenient but if that's the best guess you can give i suppose that's all i can go on.
Early the next morning i notice the fault report has been "resolved" on the website. Erm... nope, it hasn't, the broadband light is still full on orange like a pelican crossing beacon, attention whore that it is. So, ring them up again and explain my concern - that if it shows as resolved then perhaps it will be overlooked. I was assured that someone from 2nd line support would be in touch. He called about nine, introduced himself as Pradesh from 2nd line support and that the fault was with the exchange, who had been informed and someone would be in touch if there is news.
The next time i spoke to the support line, within a few minutes of getting through i feel like i've done something naughty at school, with the lass on the other end just talking, relentlessly, until i managed to refer her to the previous conversation i had with her colleague that morning, suggesting she should check the log and read up on my fault, but she denied there was any record of a call earlier. The conversation progressed, and then she read a quote from me, from the call earlier in the day! I asked her if that was a super power or if she had been mistaken and had found the call record - she then got very agitated, told me i was being rude and if i swore again she would hang up - i had certainly said nothing obscene - so i challenged her attitude and asked to speak to someone else, perhaps a supervisor, but we all know that there's never a manager on shift, there are no supervisors and they are unable to put you through to anyone else - like these call centres are run by anarchic mercenaries, no leaders, and no contact with the outside world - who are you hiring, BT? The cast from Mad Max??
At some point she hung up on me.
Last of all, i spoke to a chap named Angurag, who was super-sympathetic, and super-pleased to be given the opportunity to help me out (No-one should be that enthusiastic about dealing with a broken broadband connection. It's wholly un-natural), and was super-polite, but ultimately just apologised a lot and told me someone would be in touch.
No-one was.
About 36 hours after it went out, the connection returned but, since that day, it's been dreadfully slow. I've given it a couple of days as i understand the weather has caused problems at a local exchange (as reported by a different ISP's exchange fault tracker - BT, why don't you have one of them?) but it's gone on too long, so i called this evening and was told that the connection appears fine from their end so an engineer would contact me...
four days from now. I told him forget it, i'll just hope the internet gremlins sort it out as i am, literally, done with talking to a helpdesk that provides no help and involves four separate departments to even report a fault to the engineers (1st line -> 2nd line -> wholesale -> engineer, which is then reversed to inform the customer even what the problem is - that's simply retardedly long winded).
I've been a customer for some time, i've endured some real junk from BT but i've stuck with it. Think i'm as close tonight to leaving and risking my connection with Virgin as i have ever been. I pay far too much for this.
Please don't take me up as a moaner, i'm a very low temperature guy 99.9% of the time, i'm just at the end of the ol' rope with regards to ever speaking to someone at BT who has a clue ever again.
Solved!
Go to Solution.

Thanks for the reply, little confused though, not entirely sure how it helps my situation. My main concern is that i am still entirely in the dark as to what the problem with my connection is, and i have nowhere to turn to obtain information or help of any kind. The fault they detected is at the exchange, but it's not at the exchange, and there isn't a fault, but someone will call me back inside an hour, four days from now, or never, as long as no-one imagines me swearing at them. Madness, i tell thee.
I am, again, sitting in the queue on the phone, hoping beyond hope that this time i will stumble across one of the few really useful and helpful members of staff (very often a Geordie i notice), as faults in the past that have had the helpline lead me on a wild goose chase have been resolved in seconds when i find that right person.
Instead, it appears that BT have outsourced their support line to Mordor or somewhere, and the modus operandi is to make stuff up, lie through their teeth, pass the buck - basically anything to get me off the line as soon as is possible, regardless of the service.
Can't even get the btw speedtest page to load now, times out. Pigeons would be more effective a means of communication. Now i'm wondering if they're expensive to keep, what sort of union they have etc.

At My Wits End With Photoshop, Wacom Cintiq and Windows 8

My issue, when I attempt to draw with my Cintiq I have no pressure sensitivity when I make slow strokes (like im drawing with the mouse) but when I make faster strokes low and behold I have pressure sensitivity.
Ive tried everything I could think of and searched of. Messing with the pen and touch options (Which I would love to delete permenantly!) and even going into the device manager and running services..
I need help and something fierce as Im ready to just give up on this venture entirely and go back to drawing with sticks and dirt
An example:

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Does Apple ever actually do anything to improve re: user complaints? Wits end with Macbook Pro 15" wifi dropping constantly.

I bought a 15" Macbook Pro nearing a year ago and I've regretted it since about after a week of owning it. It's on 5.1.7
The wifi is terrible. Drops out daily. When it does, it usually takes at least a good 5 minutes and moving it to another position for it to work again. Sometimes longer. Often it'll do it back to back all night. I wish I could leave it most of the time, but I bought it to use when I wish and to work on. I also have to be about 20 meters or closer to the router to even have a chance at a connection. This is not the case with the Windows laptop in the same house. I can no longer use a laptop at my desk because it is too far away (about 5 metres further than the area it sometimes works)!
Moved the router. Done all that nonsense. Still crap.
It also struggles when I have as little as both Illustator, Photoshop and Safari open. Literally going insane with it.
I am constantly looking up ways to fix it. This forum pops up on every search. What I don't understand is, SO many people have the same problem yet there seems to be no real solution. Does Apple ever answer? This forum seems to be pages and pages of the same problem with the same amount of 'help' from other members that in many cases either you have to be techy to understand what they are even talking about or they've tried it all and are left with the same problem anyway. Square 1.
- It should be noted that the inner workings of tech bores me to no end. I already know too much about it but I'm just not interested. If I was, I'd have went to uni and studied it. I just want something that I bought to function properly. Why hasn't there been a hardware update if this is a known hardware issue? etc etc etc

You have tried a different router or access point, correct?
You have updated the firmware on the router, correct?
You have tried different wireless security protocols on the router, correct?
You have taken it a Genius Bar, correct?
You have started from scratch and reinstalled a fresh system, correct?
What troubleshooting have you done besides move the router.
Does Apple ever answer?
No. These are user to user forums

At my wits end with this! HELP!

Similar Messages

Maybe you are looking for