AT&T store buyers

Considering Jobs himself told us to purchase iPhones at the AT&T stores and they were sold using the Apple pricing, it's not fair to exclude them from the rebate...especially for those people who don't live anywhere NEAR an Apple store.

att store buyers aren't getting crap. neither are apple purchasers. prior to today, i recommended apple products to everyone who asked me about computers and the like. my boss's son bought one. neighbors and so forth.
no more. i will recommend against buying an apple product from now on unless something is done to make this right. i'm sure there are many folks who will do the same.
say what you will about microsoft, but they never pulled anything like this.

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IPhone store credit for earlier buyers --still available?

Hi all,
First post here. I'm one of the earlier iPhone buyers this summer, and paid the whopping 600 bucks (that said, I'm happy with the phone). I remember Jobs issuing a store credit of 100 dollars and had been planning to use it. However, an Apple store employee told me today that it "expired, like, six weeks ago." ...Is this true? I have not heard of an expiration date. Though, I don't see where I can generate a coupon on the website. May anybody help guide me there? Thanks much! A.

musti wrote:
Hello,
I also have a question regarding the $100 Iphone rebate.
I had made my online submission for the rebate in September 2007 and received an "Apple Store credit access code". Now I want to use this code purchase the Leopard software. However, it seems like the code I received on my Iphone is not sufficient. I received a six digit code while the required information is a credit number and a pin. Does anyone know how to get the credit number and the pin by using the six digit access code I have.
go here
https://supportform.apple.com/200709/main?id=qp
this should solve your problem

Glasgow Apple store Ipod Touch Buyers

Hi Guys,
Has anybody out there that purchased an ipod touch from Apple in Buchanan street Had any Negative black Issues ?
I am a week 37 purchaser, and think i may have a slight problem here..
Any others ?
chhers
Tom

Hi ,
thank you, but I tried all points / links since yesterday several times , i can deinstall 5 from 6 apple softwares, i can not deinstall Apple Software Update due an issue with an MSN Software package and i have to contact the owner of the software. Is that maybe the problem ? Also, if i try connect to the itunes store there comes always the error message 42408.
I dont know what I should do...i having no more ideas, nothing is working: no connection to the itunes store, no connection to the ipod, the ipod could not read on itunes, still on the ipod display the cable with the connection sign to itunes.
I think I have to bring the ipod tomorrow to the genius bar and ask them to restore my ipod touch.
Its an nightmare.....
Stephanie

Purchased Pages 09 yesterday. It shows up in my iTunes purchase history, but is not in my App Store list of purchased apps. It was purchased and downloaded to my 13 macbook. I want to install it on my iMac, but can't do so until I see it in App Store.

I purchased Pages 09 through the App Store on June 22 from my Macbook. It downloaded and installed, but is not in my list of AppStore purchases. I need it to show up in my App Store purchase history, so that I may download and install to my iMac where I do more of my work when at home. THe app does not show up in App Store purchase history on either machine, however it does show up as purchased under my iTunes account. Yes, I could probably just copy the application from one machine to the other, but if it doesn't show up as an App Store purchase I won't receive any product updates.
Should I refute the credit card charge through my credit card company to get Apple to fix the issue?

fayefromcary wrote:
(1) I have partial success with Bullet option 2.) Copy the application from one Mac to another Mac. When you......
(2) That option partially works, but is not acceptable in the long term.
(3) I do indeed now have the application on both machines. If I look for the Pages 09 application in the App Store application, it shows up as installed. However, it does not show up in my purchase history! This is critical as far as I'm concerned because I will not see security updates or feature updates unless it shows up as purchased from the App Store. In fact, I'm hoping that I'll get a free upgrade to Pages 11 (if it comes out soon) based on how recent I've made the purchase of Pages 09.
(1) good news
(2) I can't decide for you. Remember that I am an end user like you.
(3) (a) I never saw security update applied to an iWork application.
(b) for the update, as the app if flagged as installed you will get the update if Apple deliver an ultimate one (update 9.0.6)
(c) don't dream. Apple never did that. What they do is to deliver a free upgrade to buyers of a machine when the corresponding order was delivered after the product announcement (example : Lion if you order a mac to morrow)
Pages '11 (maybe it will be Pages '12) will not be an update but an upgrade and in such case, we must pay.
I got the described behavior for the app named "The Unarchiver" and, applying what I described, the app behave now as it must do.
Please, click my blue name to get my address then send a mail to this one.
Yvan KOENIG (VALLAURIS, France) samedi 25 juin 2011 22:21:31
iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.7
Please : Search for questions similar to your own before submitting them to the community
To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

Can't able to buy itunes store with several problems

As I mentioned before,
, it appears that of your devices was linked to possible unauthorized activity on the iTunes Store.
Because of this, I strongly recommend using a different device or computer to use the iTunes Store.
Additionally, it appears that your account is not in compliance with the iTunes Store Terms and Conditions, so we will not be able to resolve the error message you’ve encountered.
This is the message form apple support.
I explained them, i just bought iphone 5 second hand and started my own account and filled 200USD with itunes gift cards and i went local repair shop for my iphone 5 Home sleep mode bottom is not working. and after that, i clicked purchased a game and apple wouldn't let me, it said ( contact support ). I contacted them and explained and wait almost about 3 days their reply as i showed about that message.But i can purchase all free apps without problems but i changed my password to be secure and then i must need to verify my payment and i clicked none (because i have money in my credit store). however it said contact support. Now i am doomed , my account and my phone is useless now. Apple senior adviser strongly recommended i am better change devices to use.
What a nice recommend! I am not rich , that's why i bought second hand iphone and get doomed. if i am able to buy other devices to use , how i contact apple for wasting my time. and the next is if i sell this phone again to others, the buyers will get troubles like me. I don't also know my device was linked to possible unauthorized activity on the iTunes Store. and the next thing is my account is not compliance with itunes store terms and conditions. I set my valid US address ,but i used it from over sea. Millions of US people used to buy itunes store from oversea , why i am the only one person that getting trouble.
Please suggest me and advice me ,. I hope apple staffs saw my message
Thank you

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
If you were using the US store when you weren't in the US then you are violating the store's terms of use (which you agreed to) :
The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance.
If you were using your phone to purchase content from the US store when not in the US then that might be the unauthorised activity that they are referring to. If you contact iTunes Support and ask them to remove the balance from your account so that you can put your correct address on your account (you can't change countries whilst you have a balance) then you might be able to use the account.

What has caused an app I purchased (Family Tree Maker for Mac) and currently have installed, to disappear from the Mac Store. Does this mean it is no longer sold? If so, how will I get update notices or re-download if needed?

I purchased and installed Family Tree Maker for Mac from the App Store about 6 months ago. I heard that possibly a new version was coming, though I had not received any update notice. I went to the App Store and it no longer shows the app, either as available for purchase or as an app I have previously purchased. So I can't get any information on the app, support, etc.. How can an app I have purchased disappear from the purchased list??? How can I get update information or support links? (contacted FTM website and phone support and they said if I bought my program from App store, I have to get update information there).....the Update Info button in my program is actually greyed out!! So the program I bought doesn't even have the normal update link!! I thought one of the advantages of App Store purchase was being able to redownload the program in the unlikely event it was lost....ie: no need to worry about having the install CD. So now I only have my installed, operating copy and no way to reinstall if it crashes due to corrupt data, etc.!! Not a happy result from an App Store purchase! And I must say the circular references in the support link are frustarting...apparently there is NO live support for the App Store itself!

Thanks for THAT tip: iTunes acct. history DOES show my (few) Mac app purchases, buried in with my MANY iPhone and iPad apps! So I CAN prove I bought it (7 months ago, not 6), but you wouldn't know it from the App Store app on my Mac! But that does leave a few other ?'s hanging: like how could I download it again, or check for updates (as I said, the version installed has the "update" button greyed out! Ancestry.com (who sells it online and support it for other buyers said update info for App Store purchasers comes through the App Store.
I may just be out of luck with this because after 7 months of ownership, they (Ancestry) just replaced FTM with a new version (Family Tree Maker for Mac2) that is NOT an upgrade (though prior owners get $4.00 off on a $52.00 purchase!!). I'll probably just plump for that....direct from Ancestry.com...and give up on the Mac App Store, because the new version reportedly has major enhancements in sync-ing your family history record between your computer and the cloud program available online. Genealogy software, like everything else is migrating to the cloud, but one really does need a resident program on their device because you're often collecting data "in the field" in libraries, historical archives, cemeteries, etc. where you really can't get online in many cases. Fortunately, more and more of the source data is coming online, so more and more can be done from home!

How to setup a release strategy for store generated purchase order

Hi there,
Does anybody know how to setup a release strategy for store/plant generated purchase order? I have a request from our client, but I never cross this before. Please help and let me know the step with every single detail.
Greatly thank for your help.
Kind Regards,
2tea

Please go thru the below Release Procedure and check whether you have maintained all the settings properly.
PO RELEASE STRATEGY
The release code is a two-character ID allowing a person to release (clear, or approve) a requisition or an external purchasing document. The release codes is basically controlled via a system of authorizations (authorization object M_EINK_FRG).
Use SE12, structure CEKKO to check all the fields available for controlling the Purchase Order.
e.g. If the total value for the Purchase Order exceeds 10,000, release strategy 01 is assigned to the Purchase Order. There is only one characteristic created in this example. For controlling the Purchase Order type, create characteristic for CEKKO-BSTYP and the value NB.
CT04 - Create Characteristic e.g. NETVALUE
Click Additional data Table name CEKKO Field name GNETW and press enter
(for currency dependent field, you are prompt to enter the currency which the system then converts the currency of the Purchasing document into this currency)
In the Basic data (X refers to tick),
X Mutliple values
X Interval values
In the Value data, in the Char. value column, type >10000 and press enter
Save your data
CL02 - Class
Class - Create REL_PUR
Class type - 032
Click Create
Description - Release Procedure for Purchase Order
In the Same Classification section, click Check with error
In the Char. (characteristic) tab, type NETVALUE to assign your characteristics to the class
OMGS - Define Release Procedure for Purchase Order Type
Release Group - New entries
Rel.group Rel. Object Class Description
02 REL_PUR Rel. Strategy for PO
Release codes - New entries
Grp Code
02 01
Release indicators
Release indicators Release Description
0 Blocked
1 X Release
Release Strategy
Release group 02
Rel.strategy 01
Release codes 01
Release status 01
Classification Choose your check values
OMGSCK - Check Release Strategies
(make sure there are no error messages)
Once the Purchase Order is not release, buyers will not be able to print the Purchase Order.
Goods Receipts will be shown with Message no. ME 390 - Purchasing document XXXXXXX not yet released.
In 4.6c, Purchase Order with Release Strategy have a tabs at the end of the Header. This allowed the buyers to check the release status of the Purchase Order.
The person with the release authorization have to use ME28 to release the Purchase Order.
Regards,
Ashok

Linking from Custom Store Banner to an article

Hi,
We have banners in our Custom Store and we'd like to link from the Banners to specific pages in certain folios.
The DPS documentation says we should be able to use this kind of link structure:
[URL Scheme]://v1/folio/[folio name]/[article name]
So where our app's URL scheme is : com.xxxx.yyy
and our folioname is: Financial Mail 17012014
and our article name is: Article on page 6
we've constructed a link like this:
<a href='com.xxxx.yyy://v1/folio/Financial%20Mail%2017012014/Article%20on%20page%206'>URL scheme</a>
Unfortunately we get this alert box: Error We're sorry. This article is currently not available for this device.
We can successfully link to a custom slot in our app like this:
<a href='com.xxxx.yyy://v1/slot/Store'>Store</a>
so i'm guessing our problem lies in the second half of our link. and that our URL scheme is working fine.
- the folio mentioned is downloaded on the device (iPad)
- the app is not live - still a dev ipa installed on the device
Any advice would be appreciated
Thanks in advance,
Vauneen

We figured this one out.
You must use the Article Name and not the Article Title.
<a href='com.xxxx.yyy://v1/folio/Financial%20Mail%2017012014/FM1701Page006'>support</a>
But it seems DPS doesnt handle deeplinking to articles in folios not present on the device very gracefully.
we presumed DPS would offer either a explanation message or perhaps even an impression (charged to the client like the webhosted pages used for Social Sharing) but neither of these happen if the folio is absent. the user is taken to the Library landing page with no explanation.
We thought we could tease buyers and promote certain content in our Store Banner, but this doesnt seem so likely now - at least not with a link.
Perhaps in future this could be a feature?'
V

The app is in the store. Now what?

Hi,
Finally I wrote my first iPhone application. Apple approved it and now my child is in App Store since today. There are no reviews, no buyers, no nothing.
What are the steps to get the reviews from people to promote my app? I am planning to strip off some features and submit the light version of my application in near future. But before that step accomplished can I do some other market tricks to promote my app?
Thanks!

First, take these steps if you haven't yet:
1) Go to ITC->Manage Your Applications->Edit Information->Pricing. Set Availability Date to today's date. If you do this immediately you might get anywhere from a few minutes to a couple days on the front page of your category. Note that this only works once per binary. The (still?) undocumented policy is that it's the developer's responsibility to reset this date on the day the app appears in the store. Otherwise the Released date will probably be the day you submitted the app, so it could be buried on page 10 its very first day.
2) If you requested daily trend reports (or if these are now available without an extra request), go to ITC->Sales/Trend Reports->Daily tomorrow morning (else Weekly next Monday or Tuesday). If you've sold over 10,000 units your first day, phone your accountant right away because you're going to be an iPhone millionaire. If the first day sales are from 1-25, don't feel like you're alone.
Reviews have been running about 1 in every 1000 downloads for me, so don't expect any until you've sold at least a 100. And some really nice apps can get really nasty reviews. Remember that lots of these come from kids who are angry because no one wants to play with them. Others come from middle aged adults who are still living in their mother's basement. Of course some developers write their own reviews, and quite often these award 5 stars. Many of the planted reviews are painfully obvious, so if you do that (and I hope you don't!), please get someone else to write it.
There are lots of marketing tricks, but I don't seem to know any of them. To start you might consider a brain transplant to change from a programmer to a promoter. In my experience those are two very different kinds of people. Hopefully someone who knows something about marketing will respond to your question soon.

LCD Screen Bleed, a little disappointed with Apple store

I bought my 1st iPhone on launch day and loved it! After the 1st 9 days, it suddenly became VERY hot when charging. Not warm, but hot, and it had never done this before. I made an appointment at my Apple store, and the genius agreed that it was defective and swapped it out on the spot.
He exchanged the SIM card and I walked out with a new phone...I was very happy. The first time my new phone went to the Contacts screen, I saw very noticeable light bleed at the top of the LCD display. There are 3 to 4 blotchy areas across the top that are very bright and seem like a defect to me.
I took this phone to the Genius Bar, and was told that it "was within specs" and that there was nothing they would do about it. We compared it to several other demo phones and some did have uneven lighting at the top, however the genius did agree that mine was worse than any of them. He also said that since the phone was working properly, they would not exchange it.
I have begun looking at every LCD panel I can find. My in-car GPS, my laptop, my computer monitor, and my old cellphone. None of them have this issue around the edge of the screen, so I find it difficult to believe that this is normal.
The defect is most noticeable on the "light" colored screens such as Mail and Safari. What is really annoying is that when surfing in landscape mode, the colors on that particular side become distorted due to the light.
I have to admit that I am now pretty disappointed. After spending $600 on a cellphone I want it to be perfect, and it's not. The fact that Apple was not willing to exchange this keep me as a satisfied customer is very disappointing.
It bothers me so much, that I am considering paying the 10% restocking fee to exchange it for a new one since they won't help me.
Just FYI...I have a Mac Pro, 2 Mac Minis, a nano, and a 5G iPod.

For anyone who hasn't noticed:
Apple is determined to make first generation iPhone buyers happy.
Anyone with a problem, big or small, real or perceived, will be made whole. Since no one really knows what the problems are with this version 1 device, there is bottomless accommodation. Rest assured, any problem will be resolved.
In a company as large as Apple, there are tons of points at which customers deal with employees, and as much as employees are instructed to cater to customer needs, not every human being is the same, and not every Apple employee responds identically. Especially after a long day.
However, in the end, anyone with any kind of problem with their iPhone, will get their problem resolved.
Apple has obviously decided that for this very important product introduction, even serial exchangers get every benefit of the doubt.
Hence posts here along the lines of:
"I am on my 78th iPhone, but am concerned that something is wrong with it. The other day I called my mother in law and her manner was even more rude than usual. Has anyone else noticed this? I am not sure if this is a software or hardware problem, but I am going to my local Apple store tonight and insisting on exchanging this iPhone for a new one. i will call my mother in law from the store and confirm that the new iphone does not include this flaw. (As rude as my mother in law is, she was never this rude on my Blackberry...)"
So to us, the customers:
Don't be a jerk. Don't take advantage. But realize that any problem you have, big or small, will get fixed.
G5 Quad + Logic 7.2.3 + FireFace 800 Mac OS X (10.4.10)

How is "most helpful" determined in App Store Reviews sort field?

How is "most helpful" determined in each apps Reviews sort field In the App store? I use this field to help make decisions. I like to see how buyers feel about their purchases. But, as a buyer, I've never been asked which review I consider most helpful.
I'm finding some really poor apps with high ratings. Help, please! If this has already been answered, I was directed to begin a new discussion. Thanks!

Yes, most people download from there iOS device. But there are over 1,000,000 who Do it from there computer.
In the itunes store.

How can i download lion from 10.6.8 because I can not find the download on the app store?

How can i download lion from 10.6.8 because I can not find the download on the app store?

The only way you could get Lion for free was if you had purchased a new Mac within a certain number of days before Lion's release. Buyers could then get a free upgrade to Lion. That offer is long gone. Otherwise, it's never been free.
Mavericks, 10.9.x is the first OS Apple has ever released for free to everyone (who's Mac can run it).

When Lion officially comes out from the Mac App Store, I understand that I can just buy it from there. However, will the laptops have Lion automatically? Or does it come with Snow leopard still.

When Lion officially comes out from the Mac App Store, I understand that I can just buy it from there. However, will the laptops have Lion automatically? Or does it come with Snow leopard still.

The ones sold that day will come with Snow Leopard most likely but they will be able to get a free upgrade to LIon if they apply within 30 days. Hardware coming through the supply chain from the day of the announcement will have Lion installed so it depends what stock people have to move before buyers see those.

A BIG ISSUE with refund and/or store credit.....

A lot of people bought 2 iPhones. 1 for me and 1 for ____________ (friend, wife, husband, etc.)
Scenario #1:
Girlfriend stands in line and buys 1 for her and boyfriend using her credit card (boyfriend gave her cash). GF and BF have a bad split and are not talking. Apple gives a $200 voucher per iPhone to credit card purchaser. GF keeps it all for herself and BF has no way to get his $200 (unless GF is honorable).
Scenario #2:
Girlfriend buys 1 for her and 1 for Boyfriend using her credit card. His is for an early Birthday present. GF and BF have a bad split and are not talking. Apple decides to give a $200 to those people that have activated the iPhone and will use their iPhone registration as information where to send the $200. So BF and GF both get $200, even though it should all go to the GF. GF has no way to get her $200 (unless BF is honorable).
(Substitute BF and GF with whomever you wish)
So the point is, how is Apple to know who did and didn't pay for the iPhone?? I bought my own, but I know a lot of people that bought for others. Will everyone be honorable about a refund/voucher??
Apple did give early Aperture buyers an Apple in store credit, but most of those people bought 1 copy and only for themselves. The iPhone was a totally different buying process.
My .02
Narvon

There is always an issue if you use cash. Refunding money to credit card purchasers is simple. As for cash purchasers, the cash should be refunded to the person who has the receipt in their hand. That's the only way it can possibly work. Sure, some people will lose out, but I would bet that the vast majority of purchasers did not pay with cash.

Why Is ALAC not available on the iTunes store?

I cannot understand why apple has not made all iTunes downloads available in ALAC format? It seems very difficult to purchase all music (old & new) in lossless! Why have Apple not noticed the increasing trend for music quality and made ALAC format tracks easily available? This makes no sense to me...??

Why have Apple not noticed the increasing trend for music quality and made ALAC format tracks easily available? This makes no sense to me...??
Apple has noticed the trend that most buyers do not care about lossless music.
There are many online music download stores that sell lossless tracks, either exclusively or as an option. Feel free to shop around.

AT&T store buyers

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