What has caused an app I purchased (Family Tree Maker for Mac) and currently have installed, to disappear from the Mac Store. Does this mean it is no longer sold? If so, how will I get update notices or re-download if needed?

I purchased and installed Family Tree Maker for Mac from the App Store about 6 months ago. I heard that possibly a new version was coming, though I had not received any update notice. I went to the App Store and it no longer shows the app, either as available for purchase or as an app I have previously purchased. So I can't get any information on the app, support, etc.. How can an app I have purchased disappear from the purchased list??? How can I get update information or support links? (contacted FTM website and phone support and they said if I bought my program from App store, I have to get update information there).....the Update Info button in my program is actually greyed out!! So the program I bought doesn't even have the normal update link!! I thought one of the advantages of App Store purchase was being able to redownload the program in the unlikely event it was lost....ie: no need to worry about having the install CD. So now I only have my installed, operating copy and no way to reinstall if it crashes due to corrupt data, etc.!! Not a happy result from an App Store purchase! And I must say the circular references in the support link are frustarting...apparently there is NO live support for the App Store itself!

Thanks for THAT tip: iTunes acct. history DOES show my (few) Mac app purchases, buried in with my MANY iPhone and iPad apps! So I CAN prove I bought it (7 months ago, not 6), but you wouldn't know it from the App Store app on my Mac! But that does leave a few other ?'s hanging: like how could I download it again, or check for updates (as I said, the version installed has the "update" button greyed out! Ancestry.com (who sells it online and support it for other buyers said update info for App Store purchasers comes through the App Store.
I may just be out of luck with this because after 7 months of ownership, they (Ancestry) just replaced FTM with a new version (Family Tree Maker for Mac2) that is NOT an upgrade (though prior owners get $4.00 off on a $52.00 purchase!!). I'll probably just plump for that....direct from Ancestry.com...and give up on the Mac App Store, because the new version reportedly has major enhancements in sync-ing your family history record between your computer and the cloud program available online. Genealogy software, like everything else is migrating to the cloud, but one really does need a resident program on their device because you're often collecting data "in the field" in libraries, historical archives, cemeteries, etc. where you really can't get online in many cases. Fortunately, more and more of the source data is coming online, so more and more can be done from home!

Similar Messages

I got a movie (the mist) from the itoons store. My ipad says I can not be played. How do I get this to work on my IPad?

I got a movie (the mist) from the itoons store. My ipad says I can not play it. How do I get this to work????

Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

TS4036 my device has been crushed beyond repair, and I don't think I ever did the backup thing. does this mean I can no longer see any of my stuffs??

my device has been crushed beyond repair, and I don't think I ever did the backup thing. does this mean I can no longer see any of my stuffs??

thats really 4kd up

I have a new 5s and everything has updated from the cloud except my iTune songs. They all show waiting since yesterday , how do I get to download

I have a new 5s and everything has updated from the cloud except my iTune songs. They all show waiting since yesterday , how do I get to download

Do you have iTunes Match or Purchased songs?
If purchased, start iTunes Store > More... > Purchased > Music > re-download from here
If iTunes Match : http://support.apple.com/kb/TS4124

Trying to download Mountain Lion on Mac Mini currently running Lion 10.7.4. Computer is set to never sleep. When I check progress it says "waiting" under purchases on App store. What does this mean? Way too long to still be waiting. HELP

Trying to download Mountain Lion on Mac Mini currently running Lion 10.7.4. Computer is set to never sleep. When I check progress it says "waiting" under purchases on App store. What does this mean? Way too long to still be waiting. HELP

In the app store where it says waiting, do you get the option to "resume"?

I recently got iphone 4 , yesterday i was trying to install an application from the itune store it say that i need to authorize it ( i already have an account and bought some apps ) how can i authorize the device ?

i recently got iphone 4 , yesterday i was trying to install an application from the itune store it say that i need to authorize it ( i already have an account and bought some apps ) and there was a CLICK HERE BUTTON , when i press on it it take me a to a page that require some kind of activation code or smthn like that ,
how can i authorize the device ?
and btw i bought it from UAE store
IOS 4.3.2

You should only make purchases for all your devices using a single Apple ID. There is no need, and indeed a good reason not to, set up a new Apple ID with each new device purchase. While items purchased under different IDs can be played on a single device, you cannot merge Apple IDs and it makes it cumbersome.
Apple IDs do not expire but may become dormant and require reactivation if they are not actively used.
You should make note of your Apple ID and passwords and keep a record of it. Like a bank account it contains access to items with value. Update your Apple ID email address as they change.
I see you were guided to this forum by a help page on recovering your password. If that is not sufficient try the links below. Apple will need to verify you are indeed to owner of the accounts to which you are trying to gain access.
http://www.apple.com/support/appleid/contact/
Contact Apple for help with Apple ID account security - http://support.apple.com/en-us/HT5699 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37

I just recently purchased a mini iPad for my child. It was set up in the Apple store with my Apple id. I now want to create an Apple id for my child and switch it over, how can I go about that. I already downloaded some of the games from my account.

I just recently purchased a mini iPad for my child. It was set up in the Apple store with my Apple id. I now want to create an Apple id for my child and switch it over, how can I go about that. I already downloaded some of the games from my account.

With a new account, you'll need to rebuy the games.
Each user should have their own icloud account, otherwise they end up getting the same emails, contacts, calendars, notes, reminders, etc. - usually not what you want. But if all have been sharing the same itunes ID, keep it that way, you can have different IDs for itunes and icloud.
If you already have another icloud account, and want to set it up on a device, then go to Settings>icloud, scroll to bottom of screen and tap Delete Account. This only disconnects the device from that account, no data is lost on icloud. Then enter the account ID that you want to use.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/

Ever since I enabled iMessage on my Mac Airbook, I can no longer receive text messages from the iMessage people on my iPhone, only on my iMessage now!! How do I get the messages to reach both iMessage and iPhone??

Ever since I enabled iMessage on my Mac Airbook, I can no longer receive text messages from the iMessage people on my iPhone, only on my iMessage now!! How do I get the messages to reach both iMessage and iPhone??

We are suffering very similar issues when communicating from my iphone to a friend who has both iphone and iPad enabled.
As long as I reply to an existing text chain, then it is visible on the target iphone. If I SMS the phone number, it gets routed to the IPAD!! And NO, I should not have to disable imessage when I want to send an SMS!!

I have recently had my MacBook Pro and iPad stolen so I have bought a new iPad, since syncing to my existing Apple ID account I keep getting another Apple ID popping up asking for the password. Does this mean that the owner of this appe ID have my stuff?

I have recently had my MacBook Pro and iPad stolen so I have bought a new iPad, since syncing to my existing Apple ID account I keep getting another Apple ID popping up asking for the password. Does this mean that the owner of this appe ID have my stuff?

You should change your AppleID password NOW. And if it says it was registered under another AppleID, the thief has probably done it.

Update to IOS 6 has been a nightmare. Facebook would allow me to save pictures unless I granted access to my foto album. Does this mean my pictures are going be planted all over the web? The safari keeps crashing and loading is slow.

update to IOS 6 has been a nightmare. Facebook would allow me to save pictures unless I granted access to my foto album. Does this mean my pictures are going be planted all over the web? The safari keeps crashing and loading is slow. Most infuriating is that YouTube was deleted from my entertainment apps and I now have to pay for it if I want it back!! This is a bloody disgrace.

Back up all data.
Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

Hi, I just updated my mac from version10.6 to 10.9.3 os mavericks. i went to open iPhoto and it says "Your photo library will not be readable by previous versions of iPhoto after the upgrade." does this mean I have lost all photos i had in there?

Hi, I just updated my mac from version10.6 to 10.9.3 os mavericks. i went to open iPhoto and it says "Your photo library will not be readable by previous versions of iPhoto after the upgrade." does this mean I have lost all photos i had in there? It does not give me a choice, it just says quit or upgrade? p.s. i didn't realise ther was a way to back up my computer beforehand, which i am guessing this is time machine?

1. No, you haven't.
2. Back up the iPhoto library(this can be done through Time Machine or by dragging it to a drive, partition, or disk image formatted as Mac OS Extended) and then click Upgrade.
3. Aside from Time Machine and drag-copying items from your home folder, programs such as the Disk Utility, Carbon Copy Cloner, and SuperDuper can make backups.
(108026)

I am a sole proprietor business owner (work from home graphic designer) and I have a customer who wants to pay me via Apple pay. Can I accept her transaction? How do I get that rolling?

I am a sole proprietor business owner (work from home graphic designer) and I have a customer who wants to pay me via Apple pay. Can I accept her transaction? How do I get that rolling?

Apple Pay: Merchants FAQ - Apple Support

TS1702 I can not get the 12 days of Christmas to work. The app loads but it says it is not available from the Canadian store at this time

I can not get the 12 days of Christmas to let me get the free gift. I restarted my iPad, I reloaded the app, my iTunes is a Canadian address . The error I get is " it is not available from the Canadian store at this time"

Hi,
See this thread:
https://discussions.apple.com/message/20681369#20681369
Biti

HT201318 If I have run out of room on my icloud, does this mean that apps or photos will not be downloaded to my other devices? Many thanks for your help

If I have run out of room on my icloud, does this mean that apps or photos will not be downloaded to my other devices? Many thanks for your help

Welcome to the Apple Community.
Apps in iTunes in the cloud and photos in photostream do not use your allocated i~Cloud space.

I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store. It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available. Please help.

I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store. It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available. Please help.

Welcome to the Apple Support Communities
One thing is the memory, and another thing is the hard disk space. You are telling me that you have 200 GB of free space on the hard disk, but the App Store is telling you that you have to install 2 GB of memory or more on your Mac if you want to upgrade to OS X Mountain Lion.
First of all, open  > About this Mac > More Info, and copy "Model Identifier" here, so we can know what Mac you have got and how much memory you can install.
We recommend to buy the memory in OWC or Crucial (Crucial is cheaper and offers the same compatibility warranty as OWC) because you won't probably have any problem with the memory you buy there

What has caused an app I purchased (Family Tree Maker for Mac) and currently have installed, to disappear from the Mac Store. Does this mean it is no longer sold? If so, how will I get update notices or re-download if needed?

Similar Messages

Maybe you are looking for