ATA SPA122 - In-coming call problem
Hi there,
I was previously with Distributel Inc. and 3Web.
I just switch-over using cable internet and VOIP with Acanac (about <1 month)
The VOIP was "porting" over to Acanac first, using Cisco ATA SPA122 (new purchase), everything was working as expected (cable internet still with Distributel for few days later)
When Cable Internet switched over to Acanac. My VOIP started acting-up!!!
Calling out (out-bound): no prolem at all
to non-Acanac phone number=OK
to Acanac phone number=OK
In-coming call (in-bound): Problem!!!
from non-Acanac phone number (Rogers, Bell, cell) = PROBLEM: (a) I didn't hear any ring - (b) callers heard busy tones, and then dropped - (c) the caller NOT redirect to vmail
from Acanac phone number = OK (phone ring, vmail, talking)
Took my ATA to my neighbor who also using services with Acanac as same as me. Also borrowed the ATA from neighbor and test in my place.
Test result still same on my ATA @ his or my place/network. I didn't change the configure on each ATA - kept them as-is
My internet is function as normal. My ATA connecting with or without router still having same issue (not blocking ports)
I personally don't think my ATA device broken, please advice. My device also has been factory reset but didn't help on the issue
the firware already update. Comparing the ATA configure with neighbor, everything matching except personal info/password. My though would it be (??) Acanac voice system doesn't allow any "outside" calls to establish with my phone/number .. routing issue within VOIP system??
I am @ the 4th-week of no-phone service. Acanac support is not very helpful at alll. I am looking for an advice from expert, any suggestion is very appreciated.
Regards,
I got a respond from the support, any suggestion?
Posted on 21 Jan 2014 09:36 AM
Hello,
We've done another check on your line and for the most part everything looks correct. I am getting an error when checking your IP address:
"[Jan 18 11:47:04] NOTICE[13945] rtp.c: Unknown RTP codec 100 received from 'xxx.xxx.xxx.xxx'"
This error usually occurs when there is a configuration issue with the device, possibly the codec initiated is the wrong one for your SIP. Please ensure the settings of your ATA is correct and re-attempt.
Best regards,
Acanac Inc.
Ngon Bui
Posted on 21 Jan 2014 12:36 PM
the SIP was factory default, what are the codec vs field that I should configure? Any additional instruction is very appreciated.
Thanks,
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