Att 1-800 customer service agent

How can I talk to att about their 1-800 customer service agent put me on hold to transfer me to another department for specific help from agent specifically trained for issue about my wireless bill due on the 3rd disconnected before help called right back call center closed

Hello There
I’m sorry that you were unable to speak with customer service regarding your bill that was due on the 3rd.
I would be happy to assist you with ways to pay your wireless bill.
If you click here, this will take you to our online support article with all the different ways you can pay your bill.
If you need to know how to arrange a late payment, a link for instructions on that is available on the same support page.
I hope this helps!
Charise

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HT3702 How can I talk to a customer service agent?

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You don't talk to them. There is no telephone supprt.
Contact them by clicking Support at the top of this page, then clicking the link under Contact Us.
If your account has been hacked then change your password and alert your credit card company - discuss reimbursement with them.

How long does it take for a cancellation fee to process? I just cancelled today and the customer service agent say the cancellation payment went through, but i see no charge on my credit card. On the website it say my cancellation is effective in march 16

How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?

Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
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This is ridiculous. I would really like to live chat with an adobe customer service agent. How do I do that on this website?

Check
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http://forums.adobe.com/thread/867968

Phone died when on with a Customer Service agent. Now both phones are dead...What do I do now? Trying to set up my iphone 4S and I have no phone to call them back.

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what do you mean, it died? plug it into the power! :-)

Why does every EE customer service agent I speak to give me different info?!!

I have spoken to 3 different customer service agents today regarding one particular topic and every one of them gave me a different answer to my question!! Do these people not get any training? They must make up the answers!! I was 2 months behind on my bill but settled the balance today. I then wanted to upgrade my phone. I was told it takes "at least 72 hours for the systems to reset" and to try for an upgrade on Saturday instead. I then contacted EE to discuss something else (same day) but mentioned the upgrade thing while I was on. I was told this time that it takes "up to 24 hours" to reset and to try again later that day or tomorrow. Confused, I contacted EE again (same day). This time I was told it takes "up to 72 hours at the most" and that it'd be Friday at the latest that I could upgrade. WHEN CAN I UPGRADE?!!

Hi,
If you are/were behind with your bill you may not be able to upgrade and the CS reps I would suspect telling you when your payment/account will be clear up to 72 hours after the account to paid.
If you text up to 150 you will receive a text telling you about your upgrade if due.
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Monitoring and Controling Incoming Requests for Chat with a Customer Service Agent

I've reviewed the suggested threads, but I do not see one that captures the essence of my query.
Bascially, I want to set up a generic Chat ID called "Customer Service".
Users would open a chat to this ID and ask their question.
On the backend a monitoring module would look for CHAT available CS Agents, and route the call to the first available.
IF no one is available the user would recieve a reply that there is X minutes wait and give them the option of waiting or getting a chat back when someone comes available.
Has anything like this been developed?

I haven't seen something exactly like that, but it sounds pretty close to IManExpert:
http://research.microsoft.com/en-us/projects/imanexpert/
That's worth checking out I'd say.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
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Anyone know who I can file a complaint with about customer service agents giving wrong information

I am a fairly new customer with Verizion and I have been having THEEE WORST time with simply cashing in on a offer that was offered to me! I want to file a complaint on the representatives that have sent me into the store on blank missions and also about the store representatives that did not help or show any empthathy what so ever. I am to the point of cancellation at the price of $700.00 for two lines of service but I will pay. This is how disapointed I am with my service. I came over from SPRINT under the impression I would at the very least have better CUSTOMER SERVICE if not BETTER PHONE SERVICE. This has not been the case and no one at VERIZION TAKES OWNERSHIP. I am in Human Resources/ CUSTOMER SATISFACTION at (removed) and I am also on the Board of Directors for (removed) and if any of these things would have gone down with my reps they would be reprimanded. I am completely disguested with the miscommunication I have experianced as well as how the leadership staff has handled this situation. I am problably going back to SPRINT and paying the cancellation fee with VW due to dissatisfactio if things do not start to look up.
Private info removed to protect privacy.
Message was edited by: Admin Moderator

mzkwht13 - You'll need to send a Follow request (located in the upper right-hand corner on their page) to AntonioC_VZW that they'll have to accept. They, in turn, will need to send you a Follow request that you'll have to accept. Once you both are Following each other, then you can send them a Direct Message.
How To: Direct Message

I would like to know how to contact someone in Verizon corporate to file a complaint. I have received the absolute WORST customer service over the last week from this company! The customer service agents promise to call me back and then never do. The la

Verizon Wireless has the absolute worst customer service I have ever received. The in store reps are unprofessional and spend more time texting and taking personal cell phone calls than in helping customers. They are not at all knowledgeable and even state they do not know what they are doing. When you call customer service you get jerked around and passed from one person to the next with no one knowing how to fix my billing issue. I have received NO call backs that were promised and the latest person I spoke to was incredibly rude. Sanita from Sacramento refused to even give me her last name or the last name of her Manager Nick so that I could follow up. I am incredibly disappointed at how poorly I have been treated. I will make sure to tell everyone I know about this experience and as soon as my contract has expired I WILL be leaving Verizon services after 10 years with the company!!

This is a customer to customer forum, so this is not the place.
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Where do you file a complaint about att go phone customer service?

I need to talk to someone about the horrible way I have been treated. I have been an att customer for longer than I can remember and not just wireless. I need to find someone at att to talk to that wont transfer me overseas and then hang up on me. Ty

https://www.att.com/esupport/article.jsp?sid=47114&cv=820&br=BR&ct=800302&pv=2

Shady depot service and customer service agents

I bought a U400 back in March, refurbished from Lenovo's outlet site. When I received it I noticed that the touchpad scroll option was not functioning, nor were some of the hot keys (touchpad on/off and CD eject). Under warranty, I sent it in to be fixed and received it back with the same issues. As a student I couldn't afford to send it back a second time.
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They said they would email the technicians to fix the touchpad regardless of the damage done. Next day...the status changed and that I have denied repairs and my laptop will be sent back shortly...
I called...again...and talked to more agents who still could not tell me exactly what the damage was. Finally some agent "found" a picture attached to my case number. She sent me this picture: http://tinypic.com/r/8zi342/6
I definitely did not send my laptop that way. The agent then escalated the issue and told me that my laptop would be fixed along with the damages. I spoke with someone today to change the address where my laptop is being sent and he mentioned that he never heard of a laptop being damaged (which I believe is total BS since there are posts and inquiries about lost laptops and mysterious damages on this forum...). He also kept stressing that lenovo will not cover physical damage to the computer and would not comment on whether or not lenovo would fix this due to a fault of the carriers...which makes me feel very uneasy on whether or not they will fix this for me. I asked if there is nothing about my laptop being fixed on the comments...and he said that the issue has been escalated and basically he is not at liberty to say if my laptop will be fixed or not...since from his experience he never had to deal with a device being broken during shipment.
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Hi TerryJo,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Also...how can i get someone on the phone? no real customer service agents anymore?

Moved for greater exposure

Hi there MarisaL12!
As a new customer, we want to be hearing back with how well things are going thus far, so I'm terribly sorry to learn of your experience. But, good thing here is it's never too late to show you what we're made of.
Now, there's no doubt it's difficult going even a day without a fully functional phone. And hey, that's what the manufacturer's warranty is for so I'm glad to know we're taking care of you in that respect. I'm also very sorry to learn you were not signed up properly for paperless billing in the first place though I'm happy to hear it has been rectified now. Additionally, while an e-mail option is not longer available our chat representatives will be with you as soon as possible pending high volumes. So, let's talk about how you are signed up for auto pay but it did not go through on your first bill. Ultimately, this happened because it takes one bill cycle for auto pay to process. I apologize for the inconvenience however. If you have any further questions or concerns, please know we're here to help!
EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

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We want your rebate process to be as smooth as possible donnag48! We do have an option via your My Verizon account to submit the rebate and gain access to the form online; however, please be aware this will not apply for expired rebates. We do recommend testing the device for the 14 day trial period to ensure it meets your needs. We do not recommend waiting much beyond that point to apply for the rebate.
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

How can I live chat with a customer service agent

http://www.att.com/contactus/index/wireless.html?tab=1
Click the Chat Live button on right side.

my mother is on a PC and i gave up trying to connect with her via iChat and AOHell. my solution was:
http://www.yakforfree.com/
thats the only way i can talk to my fam back home. it is easy, works without a hitch. occassionally the audio can be a little choppy, but if you need to you can also connect via skype for the sound:
http://skype.com/
(which doesnt have video for mac yet)
AIM used to work fine before they released triton. i expressed some frustration in this thread:
http://discussions.apple.com/thread.jspa?threadID=303012&tstart=0
and i encourage everyone to contact apple feedback:
http://www.apple.com/feedback/ichat.html
and tell them to make their own cross platform version of iChat.
good luck everyone.

Why did the customer service agent by the name of Sunshine tell us we had insurance with our contract, then we found out we weren't covered when it kept prompting us to add insurance when we went online to pay our first bill?

We found out we weren't covered by insurance. Why were we not covered when we were told we were covered?

We found out we weren't covered by insurance. Why were we not covered when we were told we were covered?

Att 1-800 customer service agent

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