HT3702 How can I talk to a customer service agent?

Need to talk to a customer service agent about fraudulent charges.

You don't talk to them. There is no telephone supprt.
Contact them by clicking Support at the top of this page, then clicking the link under Contact Us.
If your account has been hacked then change your password and alert your credit card company - discuss reimbursement with them.

Similar Messages

I purchased Season 5 of Dexter using the "pass" yesterday and itunes is downloading24 episodes (a double order). How do i stop it? How do you talk to a customer service person?

I purchased Season 5 of Dexter using a "pass" yesterday and today Itunes is downloading 24 episodes (a double order). How do I stop it?
Did I order twice by mistake? How do I contact an itunes customer service person?

If you ordered it in HD, then you get the SD version as well ( for viewing on ipod/iphone).
You cannot stop it. There is no phone number to call.
You can click "Support" at the top if this page and click the link under "Contact Us" to contact them.
You can look at your purchase history to see what you were billed for, but I would guess that you are seeing the HD and SD version as you should.

How can I get anyone in Customer Services to respo...

Copy of letter to Customer Services sent in July 2012 and again via email a month later:
Dear Mr Spencer
Your ref: *************
Further to your letter regarding my complaint about the Broadband package taken out from my mother’s address, I am writing to respond as follows:
The original conversation with a member of BT staff about the set up of a Broadband package at my mother’s property took place in August 2011 – sometime around 17.08.11.
It was during this exchange that the discussion took place about transferring the said Broadband package from my mother’s phone line to my flat (address above) when I returned to that address in March 2012.
Because I knew at that time that we would only require the Broadband services at my mother's address during my residence there, I made it clear that I would require the service to be transferred when I returned to my own home address.
My mother is 84 years old – does not know how to use the internet and since I moved out of her home in March, has not had a PC/laptop or any Internet-receiving equipment in her home. We unplugged the Home Hub on the day I left and it has remained in the box ever since. She does not require the internet now, and never will.
My mother and I have both been long-standing customers of BT with unblemished credit records with your company. I am most disappointed that this situation has now escalated and as you can imagine, my mother is most distressed.
I cannot accept the results of your findings based on the recordings of only one telephone conversation with your organisation about the original set up of the Broadband account.
It is the unavoidable fact that I have had many telephone conversations across the last 10 months about both my account and my mother’s. Some of the calls with your Customer Services staff will not have been of the standard I would have thought your organisation will expect.

Hi JulieG,
Welcome to the forum. I am sorry to read of the problems you and your mom have had with BT. I would like the chance to sort this out for you. I will need account details so that I can look into this properly.
Please follow John46's advise and drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include the BT account details in question and the link to this thread. Once I have these details I will investigate and am sure I can help.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

How can I file compliant to Customer service or about Customer service?!!!

Dear Verizon Manager,
I am writing to you file a formal complaint about the Verizon customer service, and to request the refund regarding my Internet service of Verizon FIOS (Account No. 6703004253) for March 2013. This internet service was meant to be cancelled on 25 February 2013, but was not successful, due to errors by Verizon, until 14 March 2013.
I am a client of Verizon FIOS (Internet + TV) since January 2010. Due to the recent move of my family, I cancelled the service in my old place separately. I had successfully cancelled the TV service on 15 February 2013, prior to the move. And after I moved on 23 February 2013, I called on 25 February 2013 to cancel the remaining Internet service.
The associate on the phone told me that the Internet cancellation would be effective 26 February 2013, i.e.. the next day. He said I would be receiving a prepaid stamped box, and had to mail back the wireless router. A few hours after the call, I still did not receive any email confirmation, so I logged on my Verizon account and saw the service page showed “unable to retrieve your plan details” – therefore, I assumed that the cancellation was successful.
The said prepaid stamped box was also never received two weeks after the call – I had to come back to my old place several times to check.
On 14 March 2013, I noticed that my credit card has been charged $61.33 by Verizon in March. So I called Verizon at 1-800-837-4966 on 14 March 2013 at 18:01EST to seek clarification, and was informed by the general customer service that the cancellation was never recorded in the system or processed by anyone!! He said the cancellation would be back dated to 26 February 2013 and refund will be proceeded, and then transferred me to your “discontinue service department”.
From there, I was speaking to the associate named Brennan, who insisted that I never called on 25 February 2013, nor there was no records showing that the cancellation request was received, and therefore refused to back date the cancellation to 26 February 2013 – even I had my call phone record in front of me, which indicated that I called Verizon at 1-800-837-4966, on 25 Feb 2013 at 12:57 EST, for 8 minutes!
Brennan went ahead to cancel the service, but did not refund the charge in March, and simply saying that I only called and cancelled the service on 14 March 2013, therefore, no refund whatsoever.
There would be three reasons why my record did not show up: 1) I did not call on 25 Feb; 2) your associate did not put in the record after the call; and 3) your system failed. Basically, your associate Brennan was implying that I am a liar – I never called on 25 February 2013.
I find this insulting and unacceptable. I requested to speak to her supervisor / manager, and was refused and told that there was no supervisor or manager on duty. She said she will inform the supervisor to call me within 24 hours after this call.
I hope your company record customer service conversation, and you could find the record of my call on 25 February 2013 at 12:57 EST. I don’t know why the Associate I spoke with that day failed to cancel the service, or why you system failed, but again, I find it totally unacceptable that Verizon’s customer need to be punished for the company’s negligence. I also find it insulting that your associate, Brennan, make conclusion without proper investigation or evidence.
FYI – for the reason I stated above, I have disputed the charge of $61.33 with my Credit Card Company.
I and my family have been a loyal customer of Verizon, as we admire your customer service (in the past), and your job well done to drive away customers. Just after the move, we continued with Verizon FIOS and my husband ordered the internet and TV service immediately.
Now I have a second thought. I guess we should be using the company who appreciates our trust.
Look forward to hearing from you on the way forward.
Regards,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

How can i talk to a itunes customer service representative

how can i talk to a customer service representative for itunes

Yes, why would Apple Inc. want to oh, I don't know...spend some of their BILLIONS in profits in half-way decent customer service/tech support for its signature method of delivering content (which is what all of these gadgets do at the end of the day...deliver content). You'd think they could set-up Live Chat to help with iTunes. Nope, they rather spend the money on Live Chat to SELL you more of their wonky hardware. Shame on Apple Inc.

How can I talk to a person about my bill

How can I talk to a person about my bill?

gamon182,
We can help! The number for our Customer Support team is 1-800-922-0204. We can always help with general billing questions via our support forums here. Let us know if you need anything.
TrevorC_VZW
Follow us on Twitter @VZWSupport

How can i talk or chat with a person/

How can I talk or chat with a person?

Click on "Still need help...?" in blue at the bottom and choose chat:
Contact Customer Care

How can I talk to a HUMAN?????

I find Skype IMPOSSIBLE to use now. I have the latest Skype (6.3.0) for my system (OS X 10.9.5).
I had a Skype name (SN1) for many years and used it successfully very rarely (<10) times, now I have lost PW.
SN1 is linked to my email (EM1). My wife has a different Skype name (SN2), linked to the same email.
If I enter EM1 I get my wife's a/c SN2 with no access to Skype name SN1.
Using SN1, I reset the password, but I could still never sign in with SN1. FAILURE-1
So, I figured, I'll create a new Skype name, SN3, also linked to the same email EM1. I entered the
PW. Got a confirmation from Skype that SN3 was ready for use. Tried to sign in a few minutes later, FAILURE-2 !!!!
I need to talk to a human to fix this..

Hi, Pfrowat..., and welcome to the Community,
Skype does not host a call-in service center. However, Skype does offer instant message chat: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
Here is another link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - this is important - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I have been charged in my bank account twice with 14.99 last 6/20 and 7/7. I did not authorized this purchase and no phone number or name to contact, how can I talk to a live person to stop this charges?

I have been charged twice in my bank account of 14.99 and it was charged last 6/20 and 7/7/13. I did not authorize the charges and don't even know who made them. How can I talk to a live person to resolve this problem.

There is no live customer service for iTunes on the telephone. Either click the Report link on the emailed receipt that you have recieved on the purchases or use this link to start an email conversation with the iTunes support staff.
iTunes Support -
http://www.apple.com/support/itunes/
You should also look in the Purchase History for your account in the iTunes app on a Mac or PC and see what you were charged for. If you have set up a subscription here is the link for managing those types of purchases.
http://support.apple.com/kb/HT4098

How can I talk with more then one person at a time?

How can I talk with more then one person at a time? With Faxe time? Is thier software needed to do this or can it be done with the basic package?

You can get the drop down list by either right-clicking on the back/forward buttons, or holding down the left button until the list appears.
If you want the drop-down arrow you can add it with the Back/forward dropmarker add-on - https://addons.mozilla.org/firefox/addon/backforward-dropmarker

I'm having trouble with Apple Id. How can I talk to a live person for help?

Automated Apple Support cannot help with my Apple ID and password problem. How can I talk with a live person to help me?

If you are having problem with your password then you can contact Support in your country and see if they can help.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

I would like a refund for games purchased on my ipad, how can I talk someone that can help me?

My nephew accidentally purchased the Big Gansta game and then bought stuff in the game. It cost $200 and I would like a refund. How can I talk to someone at itunes? I called Apple and they said to call my bank and put a hold on the charges but they already went through. There is no way to get any immediate help from iTunes!

There are no refunds.
Sorry.
You can try contacting itunes support and asking for an exception. Click "Support" at the top of this page, then click the link under "Contact Us".
There is no phone number to call.

How can i control weather a custom transaction is executed

How can i control whether a custom transaction containing delete sql statement is executed using the results of a record set?
The custom transactions dialog does no allow me to use anything more than sql and has no conditions so i cannot control flow their.
Triggers seem not to be able to access record sets defined on the same page and internally seem able to perform select staments but unable to return result sets.
Please help if you can ?

What exactly are you trying to do?
The following partial code-snippet checks a value on a form and performs a sql select query if a condition is met, it could perform any valid sql...
//start GWB_SetSubscribedToThread trigger
function GWB_SetSubscribedToThread(&$tNG) {
//Get the current values from the form
$threadid = $tNG->getColumnValue('NbForumMessageID');
$userid = $tNG->getColumnValue('CreatedBy');
$subscribed = $tNG->getColumnValue('Subscribe');
//Check current subscription
$query = "SELECT ms_RandomKey FROM messagesubscribe WHERE ms_MessageTypeID = 1 AND ms_ThreadID = " . $threadid . " AND ms_UserID = " . $userid ;
// This syntax doesn't work for some reason??
//$result = $tNG->connection->execute($query);
//This syntax does work
$result = mysql_query($query);
if (!$result) {
$message = 'Invalid query: ' . mysql_error() . "\n\n";
$message .= 'Query String: ' . $query;
$message = nl2br($message);
die($message);

How long does it take for a cancellation fee to process? I just cancelled today and the customer service agent say the cancellation payment went through, but i see no charge on my credit card. On the website it say my cancellation is effective in march 16

How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?

Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
Thanks
James

How to get in touch with customer service?

How to get in touch with customer service? Twice I had a chat and I would get an answer in a few days. Never heard a thing! I need an invoice for my book-keeping but I can't download it. It says: get in touch with the customer service. But I chatted for 2 times, tried to phone, They won't answer the phone. Where is the customer service!!!!!!!!!

Hi Regine43b,
Please refer to the following link for help with your monthly invoice: http://helpx.adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html
If in case you still face issues, please contact support @ https://helpx.adobe.com/contact
Regards,
Sheena.

HT3702 How can I talk to a customer service agent?

Similar Messages

Maybe you are looking for