Why does every EE customer service agent I speak to give me different info?!!

I have spoken to 3 different customer service agents today regarding one particular topic and every one of them gave me a different answer to my question!! Do these people not get any training? They must make up the answers!! I was 2 months behind on my bill but settled the balance today. I then wanted to upgrade my phone. I was told it takes "at least 72 hours for the systems to reset" and to try for an upgrade on Saturday instead. I then contacted EE to discuss something else (same day) but mentioned the upgrade thing while I was on. I was told this time that it takes "up to 24 hours" to reset and to try again later that day or tomorrow. Confused, I contacted EE again (same day). This time I was told it takes "up to 72 hours at the most" and that it'd be Friday at the latest that I could upgrade. WHEN CAN I UPGRADE?!!

Hi,
If you are/were behind with your bill you may not be able to upgrade and the CS reps I would suspect telling you when your payment/account will be clear up to 72 hours after the account to paid.
If you text up to 150 you will receive a text telling you about your upgrade if due.
Thanks,
 

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