Audigy 2 Platinum probl

I have Audigy 2 Platinum up to date with drivers and software. Running a XPsp2 pentium 4 2.4 pc. I have suddenly developed a problem. It appears to be able to play audio with media player but I can not get any audio from aux input. I have checked the mixer to make sure it is not muted and ran diagnostics which says everything is ok. Also my remote control does not seem to work. It doesn't show up on installed software list but is shown to have been installed in log. Next my midi input is not recognized. And last, there is no speaker option in speaker configuration drop down list. I can run a test on the speakers and get audio though. I have no clue where to begin. Reinstall? The only recent change to my pc was a update of my zonealarm firewall.

I came here looking for this exact problem. However mine is NEVER in sync when I use the SPDIF mode. As soon as I turn it to normal stereo it works fine. In a related issue, the sound playback of any DVD is about half of everything else on my system. I have to turn up the volume to about 80% to hear a DVD at a listenable level whereas normal volume for me is at 40%.
My stats are as follows: P4 3.2c, Abit IC7-G, 2GB DDR PC3200, Audigy 2 ZS Platinum, BFG 6800GT OC, XP Home SP2, and the Nvidia DVD Decoder. Everything is running the latest drivers. The volume problem has been happening ever since I purchased this ZS. I never had the problem with my older Audigy 2. The SPDIF issue is new to me since I have only recently been using it. Any ideas?
Message Edited by aqualite75 on 2-3-2004 2:5 AM

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Aux 2 Soundblaster Audigy platinum probl

Hi there.
I used to have problems with using aux 2 (red/white on the front panel of audigy platinum) , bascially
because the volume control in windows didnt have aux 2 volume control under advanced. After contacting support and updating my drivers I think with the webupdate on creative.com aux 2 was listed in the advanced volume control thingy, so I could check the box and untick the mute setting.
But after some formatting and new installation of my soundcard I cant find a way to get the aux 2 volume control back. Its just not listed and I am not able to hear sound through my speakers. I tried all updates that are downloadable from creative.com ; also the autoupdate software of creative. No luck at all.
Can someone please help me to get my aux 2 volume control back ?Greetz

hi. i have the same problem. i spent on that 2 days. its boring, i havo to do some job, but now i cant.. if you get some info, send it also to me, please!! i do so..
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Hate29,
You might find something useful here.

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I lost my original software CD's for my Audigy Platinum (SB0090.) I downloaded SBAX_WBUP2_LB_2_09_006 drivers and PlayCenter3_02_52 as per the SB download site. The drivers work correctly. When I try to load the PlayCenter3_02_52 it says it won't work with the drivers (SBAX_WBUP2_LB_2_09_006) and that it must have the newer Li've! drivers.
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Vielleicht habe ich das auch mit der Installation der Audigy verwechselt. Sorry.
Wenn ich derzeit die Treiber der X-Fi installiere, installiere ich immer die ben?tigten Anwendungen von der Original-CD. Erst danach mache ich die Updates von der Web-Seite drauf - allerdings immer manuell. Das Autoupdate habe ich leider noch nie probiert.
Bei der Audigy und 2 habe ich am Schluss auch immer nur die Treiber installiert, sonst nichts. Die Lautsprecher-Einstellungen habe ich dann einfach mit der Audio-Console vorgenommen. Lautst?rke, Bass, H?hen kann man ja genausogut mit den Standard-Windows-Programm vornehmen, den Sinn der zus?tzlichen Creatve-Programme ging mir zunehmend verloren. Bei der X-Fi kann ich leider nicht alles mit Board-Mitteln einstellen, deshalb installiere ich nun wieder die Software..
An Deiner Stelle w?rde ich alles mal deinstallieren. Dann Original-CD und die heruntergeladenen Updates installieren. So klappts bei der X-Fi wunderbar.
Gr?e
Charles

Headset no longer works with Audigy Platinum dr

I have a Logitech headset that plugs into the headphone and mic jacks on the Audigy Platinum dri've. On Saturday I had to do some work in my computer, so I disconnected the dri've from the card to get the data cable out of the way.
This may not be related (I hope not), but I plugged my floppy dri've in wrong and fried the floppy dri've and melted the wire to the PSU. I got a new floppy dri've and PSU. I don't believe the sound card or Platinum dri've were effected because they both work fine otherwise.
Anyway I no longer get any sound from my headphones when they're plugged into the dri've, but do get sound when they're plugged into the Creative Labs remote control for my speakers. I get no sound from my mic when it's plugged into the mic jack on the Platinum dri've either. I haven't tested it with another jack yet, but assume it'd work.
I also notice in my Windows mixer, that the option for Line In/Mic 2 is no longer there, either in the main part, or under Recording. Line In/Mic 2 is the mic jack on the Platinum Dri've.
The Platinum dri've works fine otherwise. I can use the firewire port on it and I know it's receiving power because I can see the red light in the optical connector. To be sure, I went back inside my computer and doublechecked the connections. It IS hooked up properly.
How can I get the jacks to work again, short of uninstalling/reinstalling the driver? I don't think this is necessary because the sound works otherwise. Thanks all!

The Audigy dri've works from three different cables. One is the power cable, one is the IEEE394 cable, and the last is the data cable. If the power cable and IEEE394 cables are connected, but the data cable is not fully seated, you will see power from the optical output and the 394 port will work, but the inputs and outputs will not work or be seen by the Windows mixer.
I would definitely try reseating that data cable. Also make sure that none of the pins are bent. If that doesn't work, you may want to try moving the card to different slots.

Creative Audigy Platinum Installation Help with Pentium 4 3.2GHz HT Enab

:mansad:
Dear Fellows,I have recently upgraded to a new Pentium 4 machine. The config is as follows:Pentium 4 3.2eGHz MB cache HT (Hyper-Threading Enabled)Intel Original 865GBF MainboardGB Kingston DDR 400MHz RAM20GB SATA WD HDDSound Blaster Audigy PlatinumATI RADEON 8500 DV 64MBThe problem I am facing is with Audigy Platinum. Once I install the operating system (Win XP) and move to the installation of Creative Audigy Platinum Sound card. All the applications are installed and the system hangs while updating *drivers*. I restarted but it corrupts the whole operating system conflicting with Display Driver, Mainboard driver as well as Windows. CD/DVD Rom also disappear. I then reinstalled operating system again. I would like to request for help and solving this issue and I dont want to get rid of Creative Audigy. I have heard complaints with Hyper-threading technology but I disabled it and the same problem occured. I tried everything e.g. latest drivers from Creative website, BIOS updates, Driver updates etc etc. The problem starts once the drivers are to be updated for Creative Audigy Platinum.Anticipating your response soon.Regards,

Hi Jeremy,
I would like to thank you for your kind assistance with my problem.
Heres the good news, I finally managed to install and run my Creative Audigy Platinum perfectly.
Credit goes to your assitance and support.
For your info, I would like you to know what I really did.
I have an Intel Genuine 865GBF mainboard. I installed clean copy of Windows XP (SP) and downloaded and installed latest Chipset INF utility from Intel website. I guess this utility tells the mainboard what kind of hardware is configured on the board.
Please note that I did not add any PCI card except the AGP graphics card.
After finishing Windows XP, I installed the Creative Audigy Card in a different PCI slot. When windows started, it detected the sound card installed.
I simply ran the driver and programs from the Creative CD and it installed perfectly. I then updated the drivers downloaded from the Sound Blaster site in correct order.
After finishing with Creative Audigy Platinum installation. I installed other hardware devices, service packs, AV and applications.
Its the third day and everything is running well.
I just wrote the steps if someone else faces the same problem, he/she can sort it out the same way.
Thanks again for your help.
Best regards,

Need application software for Audigy Platinum

I just re-installed my Audigy Platinum card and dri've into an XP SP3 system, downloaded the latest drivers from Creative and it works just fine (ty Creative!). I even used the optical out connection to my Denon 5. AVR and it sounds great.
However, I don't have any of the application software and can't seem to download that software from the website without having some old application software already installed. Is there a work around?
I do have the original disk for the following Creative cards (which I also own):
Sound Blaster 6 PCI (part # 220ML0003020)
Sound Blaster Li've!? (part # 220ML0003060)
Sound Blaster AWE64 (part # 73330530-)
I'm reluctant to try installing any of the applications from these disks in order to enable the appropriate application software to be downloaded/installed off the web, as I don't want to risk messing up the present clean driver installation. I did try putting the disks in the dvd dri've to see if that would enable the download/install process (this has worked with other products) to no avail.
I would very much like to have the complete set of applications for this still excellent card/dri've so I can enjoy the full functionality of the Audigy Platinum.
Any and all assistance will be greatly appreciated.
Thank you,
John W. Wright

THANK YOU FOR THE ISO!!!
It worked flawlessly.
However, I did a messy job of installing it. I had installed the beta drivers before using the iso, and then when I installed the CD and its drivers none of the utilities worked. I then tried uninstalling the utilities but the installation stalled and failed repeatedly. Luckily, I had the option to system restore, but it was on a save point in the middle of installation. So its a pretty sloppy job.
One thing: when switching between modules (EQ, or volume control, or EAX); there is a 6 second wait.
Also, EAX reverb does not work well on Soundfonts (very faint reverb, but definetely not sufficient).
But thank you very much for saving my life.

SB Audigy Platinum Microphone Line2/Mic2 settings h

I have the original SB Audigy Platinum that includes the external bay device. When plugging a headset into the headphone and line2/mic2 connectors, the headphones work and the microphone on the headset does not. I have done some investigation and it appears that the default audio in device is the microphone. I believe that the microphone points to the mic in connector on the PCI soundcard. If I use the Sound Mixer I can manually change the audio in from microphone to line/mic2 and the headset microphone works. However if I stop the using the microphone and then try and use it again I discover that the setting has been changed back to microphone. So everytime we want to use the microphone we must go to the sound mixer and manually make the change. Is there anyway to save the setting line2/mic2 to make it permanent? One of the reasons for having the external bay device to allow the headet to be connected and disconnected without reaching around the back. I am tryng to make this easy for my wife to use (with Skype) without the hassle of the extras ste
ps.
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Jeremey, thanks for your reply. This is one of those classic issues where the application folk (like IM clients and Skype) say to ask the SB folk what can be done and you (the SB folk) ask if the application owners can change their applications. So I am exploring options. Gi'ven that we don't use the 'mic in' (mic - microphone) connector on the PCI card, is there any way to reset the Audigy so that the external bay line/mic2 can be recognized as mic or the microphone? Perhaps there's a jumper or soft switch setting? Otherwise, is there anyway at all from the SB side (card, jumpers, drivers, Creative apps) to set the microphone to line2/mic2? Like I say I am looking for ideas from the SB side.
Thanks again for your reponse.

SB Audigy Platinum EX keeps defaulting to 2 speak

Hi,
I have a soundblaster audigy platinum EX running under windows XP with a set of 4. speakers.
I set the speaker setup to 4 speakers in the creative software, and it works fine for a day or 2, and then I find it has defaulted back to 2 speakers. I had exactly the same problem with my previous SB Li've 024 player whilst running on windows XP, although it was perfect under windows98. I am using the latest drivers, but this has made no difference at all. I have heard of other poeple having this problem also, but I have never heard of a solution to it. This is now getting very frustrating, as I purchased the audigy to get around this problem, believing that the real problem was due to the sbli've 024 player not being fully supported under windowsXP, but now I realise that obviously wasnt the reason.
Any answers or suggestions would be really appreciated.
thank you

Search after software called ctpanel.exe from your hard dri've or if you have installed the latest drivers (02.08.00.0004) for your card, there should be a Console application called "Creative Audio Console" bundled w/ the driver installation (though, I don't know if you get it installed for your card).
CTPanel:
http://img29.imageshack.us/img29/2889/audsyncbo3.png[/img] alt="Image Hosted by ImageShack.us" >
Audio Console:
http://img222.imageshack.us/img222/20/audsync2tw9.png[/img] alt="Image Hosted by ImageShack.us" >
jiitee

No digital sound after Vista upgrade on Audigy Platinum

I finally got around to upgrading my Media Center PC from Win XP to Win Vista Ultimate x64. Following the upgrade and after installing the latest official drivers for my Audigy Platinum, I am unable to get any sound when using the digital out on the sound card. I also made sure to change the Audio Console setting to use SPDIF. If I switch to normal line out, it works fine and digital out worked fine on Win XP.
I tried searching but only came up with threads pertaining to the X-Fi and Audigy 2.
Is there something else Im missing to get this working in Vista?
Thanks a bunch!!

Hi there-
I just finally had the chance to install these drivers and I still have no sound coming out when I connect to the digital out of my Audigy card. Again, Ive verified the Audio console has been changed to SPDIF output and still nothing.
Is there something Im missing here? Are there other settings I need to change / set in Vista to get this working? This is very frustrating that this worked without issue in XP and I really dont want to have to go back to it.
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Audigy Platinum driv

Hi all, and a big hello from a beginner in this forum!
I'm going to download new drivers for my old Audigy Platinum (200), the file name is: sabx_webup_lb_2_08_0004.
My question is: does it works good?
One year ago I downloaded a driver from this site and my XP SP2 crashed!!
Does it worth, anyway? I have no problems with my sound card and I don't know if it is really necessary to update the driver...
Maybe anyone installed the new driver and had problems?
Thank you.

Redman wrote:
Hi all, and a big hello from a beginner in this forum!
I'm going to download new drivers for my old Audigy Platinum (200), the file name is: sabx_webup_lb_2_08_0004.
My question is: does it works good?
One year ago I downloaded a driver from this site and my XP SP2 crashed!!
Does it worth, anyway? I have no problems with my sound card and I don't know if it is really necessary to update the driver...
Maybe anyone installed the new driver and had problems?
Thank you.
Drivers v. 02.08.0004 works perfectly. Just install the driver update by following the instructions found behind link below.
http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&message.id=4892
jutapaMessage Edited by jutapa on 05-4-2006 09:44 PM

Audigy Platinum and 56K PCI modem confl

I have had modem connection problems so I reformatted the hard dri've and reloaded the OS to get a clean start. Now, I have a conflict with the Audigy Platinum and 56K PCI modem. The sound card works great until I dial-out on the modem - at that point there is either no sound or a high-pitched tone is heard when a sound is played. Also, if I am activly connected to the internet and play a sound, the connection will drop and the modem will refuse to reconnect with various errors (no dial tone or port already open). The only way to reset the sound card and modem is to reboot. If I disable the Audigy card under device manager, the modem works great - connects and reconnects fine. BTW, this is the third PCI modem I have tried, all by different manufactures and chipsets, so I don't think it is a modem problem.
Some system specs:XP Home SP 2Audigy Platinum with the latest production drivers availableUS Robotics 56K PCI modem model #5660AAsus A7N8X deluxe motherboard with on-board sound disabled
The Audigy card is installed in a PCI slot that is not shared, also the Audigy card is using IRQ 5 and the modem is on IRQ using COMM port 3. Everything looks fine under Device Manager (no unknown devices or devices with errors). MSINFO32 shows no device conflicts.
Has anyone seen this before? Any workarounds? Any idea why the Audigy card would conflict with the modem like this?
Thanks,Terry C.

I updated the BIOS to the latest ASUS release, 008, and it seemed to resolve the problem.

Audigy platinum ex firewire port

We are having great difficulty using the firewire port on an audigy platinum ex. The audigy has worked very well for three years. The machine is an AMD Athlon 2GHz, AOpen m/board, Win XP with SP2.
We recently bought a LaCie d2 extreme 200GB triple interface HD. When connected to the port on the external audigy box, or to the port on the rear of the PCI card, this dri've is not recognosed by the computer. It does not appear as a HD in the hard disk section of the device manager, and we can see no evidence of a firewire client running, though the PCI OHCI Compliant IEEE394 Host Controller is installed and working. From this we conclude that the OS is set up for firewire devices, but that for some reason it is not being detected.
When we connect the LaCie dri've to a USB2 port on the machine, the device works fine; we can see the dri've, access it for directory & file lists, and read & write files to/from the dri've. We have also tried the LaCie on other machines fitted with USB2, with Win2000 & Win98 and it works fine. We therefore conclude that the LaCie does not have a fault itself. This hard dri've has its own power supply, and is not reliant on the power capabilities of either IEEE394 or USB2.
We have 'discussed' the matter with LaCie. They have asked us whether the IEEE394 port we are experiencing difficulty with is engineered only for DV, or whether it is engineered to be connected to mass storage device such as a hard dri've. We were unaware that ther were such differences with IEEE394, and we have no way of checking this; the Creative labs specification does not go into this detail.
Therefore, the questions we would like to pose to the community are as follows:
. Is this port known for certain to be engineered for the attachment of mass storage devices?
2. Has any body actually attached a mass storage device to the external dri've box port or the port on the audigy PCI card?
3. has anybody actually use da LaCie d2 extreme 200GB dri've on these ports?
4. What set-up procedures were followed to get a LaCie to work?
Although we are 'newbie' status on this site we do have considerable experience of computers and computing going back to 966, and covering most types of machine that have been extant in the intervening period. This includews working with PC's since 983 and as systems engineers on Unix technical workstations. This problem does illustrate that no matter what ones experience level is, there is always something that can baffle, as this has done to us.
We'd like to thank in advance anybody who can contribute information to solve this problem, or indeed anybody who reads the posting and could point us in the right direction.
Regards
John Smith

I have been using a Maxtor One Touch external USB/Firewire hard dri've and a Canon digital camcorder on the Platinum Audigy Ex Firewire port for over a year with no problems except for the time the plug on the extension cable inadvertently got pulled out of the back of the Ex box when I moved some equipment around.
I am running Windows XP Professional SP2, and I upgraded to it after I started using the Audigy Platinum Ex Firewire port. No problems either before or after.
Bit Pusher

Audigy Platinum Ex Line In Quest

I recently re-installed my Soundblaster Audigy Platinum Ex card on a new hard dri've - it's worked properly in the past. I have run the installation cd and gone to the Soundblaster website for all the latest drivers. On my external module I am unable to get audio to input through the line-ins to (Aux in 2, Mic/Aux 2, and 394). No monitor, no capture (though the headphone jack works properly, and the standard soundcard works properly). I've checked my connections. I'm very experienced with audio software and have been unable to figure this out.
The one thing that might fix this that I am unable to find - is there a control panel setting somewhere that verifys that input should be coming through the ex Module? Any advice would be greatly appreciated....

Hi there " bucktoothmummy". I just recieved this same problem today. Tryed to solve it via software updates and messing with IRQ stuff. None of that helped. I desperately tryed every line-in port there is and suddenly I heard loud static coming from the speakers.
What I found out was that the cable (the wide one) on the backpanel has been someway corrupted, and needed only a few twitches (pull it up and down). So the problem in my case was purely the low quality of the jack OR the cable. The ports them selves are just fine.
Email me if you wish to ask some more, hope this helps

Audigy platinum pinouts for dri

I have an original Audigy platinum with the connections for a dri've bay - which I did not purchase. My new case allows for a front panel microphone and headphone (as well as other connections) in addition to the back panel ones. After installing the audigy card in it - these connections no longer work =(
Since the dri've bay comes with mircorphoone and headphone outputs - I assume there are appropriate pins on the dri've bay connection that (if identified) - could be connected to my computers froont panel enabeling the use of these with the audigy card and not just the sound system proved with the mobo. Does someone have accurate information about the pinouts for the dri'vebay that are on the Audigy card? And, would you be gracious enough to supply me with this information.
Thanks,
Jim

Greetings again and thank you Jeremy for the fast response - FYI I did look for this information on the web before coming here to post. Based on what I gathered from the article you attached was that: . I could connect my front panel headset connections to pins 0, and 2 ( General purpose output , general purpose output 2 and ground) (or should they go to the ones labeled spdif?) 2. I could connect the microphone connections to pins 5 and 6 (spdif input signal and ground) I hate to be a pain but I really don't feel like messing up anything either and maybe a moment of your time can save me a lot of issues later. Thanks in advance!!! Jim Here is the content from the post so you don't have to go back and look: This is for the Sound Blaster Li've and Sound Blaster Audigy Series Only. Not the Sound Blaster Audigy 2 Series. Pin-Outs Pin Name Description VCC +5V power supply 2 VCC +5V power supply 3 GND Ground 4 AC97CLK 24.5 MHz clock output 5 GND Ground 6 GP_SPDIFIN#2 SPDIF input signal 7 GND Ground 8 GND Ground 9 SPDIFO#3 SPDIF out Signal 0 GPO General Purpose Output # GPO2 General Purpose Output #2 2 GND Ground 3 GPO0 General Purpose Output #0 4 GND Ground 5 GP_ SPDIFIN SPDIF Input signal 6 GND Ground 7 GPDIFO#0 SPDIF Out signal 8 GND Ground 9 SPDIFO# SPDIF Out signal 20 GND Ground 2 GND Ground 22 SPDIFO SPDIF Out signal 23 GPI0 Digital Input (GP Input 0; Reserved) 24 GPI Digital Input (GP Input ; Reserved) 25 OUTMIDI MIDI Output 26 GND Ground 27 INMIDI MIDI Input 28 GND Ground 29 KEY no pin 30 KEY no pin 3 ADCSDO2 I2S audio data input 32 GND Ground 33 ADCSDO I2S audio data input. 34 GND Ground 35 ADCSDO0 I2S audio data input 36 GND Ground 37 I2SCLK I2S serial bit clock 38 GND Ground 39 I2SFS Frame sync. 40 GND GroundMessage Edited by hickerso on 0-27-2005 09:07 PM

Audigy Platinum Ex Windows 7 SPDIF IN not working

Audigy Platinum Ex Windows 7 SPDIF IN not working? I have an old Audigy Platinum Ex that has served me well, until now when I have a new Windows 7 x64 PC (RTM). SPDIF IN no longer works, though everything else does (including SPDIF OUT). I've tried the current and beta drivers for the card, and no difference.
In Windows Vista x64 I could use ASIO drivers with my M-Audio ProFire 60 while using the Audigy for PC audio. Most often this was for skype, which I would set to use SPDIF IN/OUT which I then connected to the ProFires SPDIF OUT/IN. Using the ProFire mixing tool, I could control which mics and levels went to the Audigy while not interfereing with the ASIO drivers recording the mics. The ProFire also recorded the SPDIF OUT from the Audigy to caputre the person on Skype to their own audio track. This is a podcast producer's heaven, and I miss it!
If it's a known issue (SPDIF IN / Win 7), I've had this card through 4 PC upgrades and it's served me well enough I don't mind buying new. The Creative Sound Blaster X-fi Elite Pro looks to be the current version of my Ex - are there any Windows 7 issues currently that would stop me from using it in the role above? I will miss the FireWire port, a shame they dropped that.

Well basically it is possible, and I've found this out. Apparently Dell released a driver or something that allows it to work, but then only if you install a 3rd party modified xp version of the creative suite. I don't remember where I found it, but it was through google... Using some term including x-fi, dts, and vista.... Can't seem to find it now. Anyway, it had a download for the whole creative suite that was modified from the xp version for Vista, however it was buggy as hell, caused driver issues and blue screens, and ended up causing me to have to reinstall Vista altogether again. In other words, it's possible, but I don't recommend it until it's officially supported... Don't know when this will be yet... *crosses fingers*
Luckily I've got a dual OS system with XP too, and I switch to that when I want to use my Xbox 360... However due to Microsoft also being terrible in that department... I now get entertainment off of its 3 red lights... (For those of you who don't know, 3 red lights = hardware error. Sending into microsoft for repair typically is a 2 month process... I'm still waiting on my prepaid shipping box to arri've and it's been 4 days... Will be a similar wait to get it to them, 4-6 weeks for them to actually repair, and another week or so to get it all shipped back). Although even when the console worked, my dsl modem sometimes cut out when playing on Xbox li've and dropped signals, reported errors, etc.
What is with the companies producing technology nowadays? I just want to play Gears in 5. on Xbox li've... *cries*Message Edited by Supercoolyo on 07-22-20070:54 AM

Audigy 2 Platinum probl

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