Audio loss on CQ 58

Can anyone help? I have a Compaq CQ 58 (Product No. C1Z98EA#ABE) running on Windows 8 64-bit and frequently loose sound. Windows advises that A) the speakers and drivers are ok and, B) the sound device is being used by another application. When I troubleshoot "Hardware and Devices" the Troubleshooter advises "The troubleshooter made some changes to your system. Try attempting the task you were trying before." After this the speakers work UNTIL the next loss - again and again...........
This question was solved.
View Solution.

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.
Recovery Manager - Windows 8.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Message was edited by: itzi

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