Audio not working on one slide when publishing to HTML5

I'm in Captivate 8. In one slide in my project no slide audio will play when published to html5. I've tested in Chrome and IE 11. In Chrome, I see the 'speaker' icon that appears when audio or video is running but no sound comes up. (The speaker appears for the length of the audio file ~5 sec) All other slides are fine, and the slide audio plays correctly if I use F3 or F10 to preview the slide inside Captivate.
The slide in question is a 'menu' only reached via an advanced action. I know the advanced action is not the culprit - if I change it to jump to a different slide, the audio on that slide plays without problem.
Similarly, I've verified that if I place this audio file on a different slide, it plays fine, but if I add a different audio file to this slide the problem remains. If I create a button on the problem slide to trigger the audio it plays, (but is unhelpful since I want the audio to play automatically when the user enters the slide).
I've tried removing/re-adding the audio, recreating the slide from a copy, setting the audio to play via an "on enter" advanced action, and adding a play trigger to the advanced action that jumps to this slide. Nothing I've tried gets the audio to play.
I'd welcome any suggestions of what might be happening or how to fix this.
Thank you,
Jenny Nilsson

Hi Lieve,
Thank you, yes, if I view using f12 the audio works correctly.
The "exitBranch" action is associated with a continue button at the end of each branch. If all branches have been visited, it jumps to a new slide, if there are unvisited branches, it jumps back to the menu slide where the audio is not working. (If I edit the action to jump somewhere else the audio will work for the different slide.)
The action was created from a shared action and my colleague and I have used it in multiple other modules without this error.
Thanks,
Jenny N

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