Audio Problems in Adobe Presenter: Help Needed Urgently!!

I am using trial versions of Adobe Presenter 7 and Adobe Connect 8.
I created a presentation in in Powerpoint 2002 and published through Adobe Presenter to Adobe Connect Pro. This presentation has voice over recorded through the Adobe Presenter "record audio" option.
In Adobe Connect Pro, I created a meeting and shared the above mentioned presentation through the "Share Document" option in Connect Pro.
Now, when I play the presentation in this Adobe Connect Meeting, I am not getting any audio that was recorded in Adobe Presenter. Whereas if I play the published presentation directly it plays the recorded audio.
Can anyone help me on this?
1. Are there any settings to be done in Powerpoint or Adobe Presenter or Connect pro?
2. Is it the problem of Trial Account or something like that?
Please let me know the solution. Need to work on this ASAP!!!
Thanks in Advance,
Yogini

This is a weird one. If you created a prezo with audio and published it to AC (Adobe Connect) and everything worked fine on your desktop then it should work fine in AC i.e. there are no other settings required on AC's side, it should just play.
As I am typing this I thought of similar audio problems that we have experienced in the past. A big one would be where another user created a PPT on their laptops and handed it to us. When testing the audio did not work. Reason being is that not all the files were coppied over BUT I must accept that this is not your problem as it definately worked on your PC before you published it to AC.
Wait there is one setting in the publish settings. In the output options tick "Upload source presentation with assests", then tick audio.
I cannot think of anything else. There is a man called Heyward Drummond on the Adobe Connect General forum, who is a real master at answering queries like this. Why not post your query there and see if he comes up with an answer?

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    If I allow it to change my screen resolution as recommended by the application - 'change display Resolution during recording (Recommended)' - the mouse click occurrences recorded in the video occur a small distance away from where I actually clicked the mouse. So say I'm demonstrating the Ribbon in Microsoft Word 2013. If I click on the 'Home' tab on the ribbon, the video makes it look like I'm clicking on the 'Insert' tab just to the right of it.
    However, if I uncheck the box  'change display Resolution during recording (Recommended)', the moue clicks in the recorded video are in exactly the correct positions. I would be happy to record in this mode but the trouble is the fonts and pixels are not as clear when I record in this way with the display resolution box unchecked as when I record with the box checked.
    I'd like to know how to let Adobe Presenter Video Creator record at the recommended display resolution and have mouse clicks recorded correctly in the correct locations.
    Any ideas anyone? Thank you.
    Peter
    (N Wales, UK)

    Problem SOLVED!
    On a hunch, I searched for DPI via the search function in the Windows 8 charms bar and opened the item 'make text and other items larger or smaller'. Under the heading 'Change the size of all items', I found that the slider was set exactly halfway between 'Smaller' and 'Larger' and below this, there was a checkbox titled 'Let me choose the scaling level for all my displays' which was unchecked. I put a check mark in the box and changed the scaling from the existing 'Medium - 125%' to 'Smaller - 100%'. Windows told me I had to reboot the PC to make the changes take effect. On rebooting, my desktop icons were smaller than before, confirmation that the change of DPI had taken effect.
    I then made a video test with Adobe Presenter Video Creator with the 'Recording Preferences' setting 'change display resolution during Recording (recommended)' checked and to my satisfaction, ouse clicks no longer appear offset any more. And video quality in the published video looks great.
    I'm happy!
    Peter
    (N Wales, UK)

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