Authentication Prompt on Mobile Devices

On my public facing SharePoint 2013 site, I have anonymous authentication enabled, however mobile devices are prompted to authenticate credentials when they visit the site.
All non-mobile devices the site without receiving the authentication prompt, regardless of the browser it uses. Mobile Browser view is deactivated.
I did trace the connection through Fiddler and it looks as though I am getting 3 401 errors when the mobile browser tries to load the page. These errors are triggered when the browser tries to access a css and 2 js files. When I traced the connection
from a pc, I received 404 not found errors when the browser tries to access these files. I'm trying to find where those files are located at, to check to see if they are there or if permissions to that folder/files is the issue, but am still trying to get
an understanding of where the files are stored (I'm still a SharePoint newbie). Based on the info from Fiddler, they are stored at /ui/1.10.4/jquery-ui.js HTTP/1.1, however I don't see that folder in the site contents and structure when I search the site settings
of the SharePoint page.
Lastly, mobile devices had been able to access the page fine for several months, however several server updates and patches were applied to our SharePoint environment recently, which coincided with this issue starting.
Thank you for any insight you might be able to give!

Hi,
According to your description, it continues to prompt for authentication When Windows users tries to connect from mobile devices.
For your issue:
Close all instances of your browser, restart your browser.
If you use apple products with ios8. The problem is Safari.
It works fine under ios8 when using Chrome.
You can change windows authentication to basic authentication.
For more information about Troubleshooting HTTP 401 errors in IIS, refer to the article:
http://msdynamicswiki.com/2014/04/24/troubleshooting-http-401-errors-in-iis/
Besides, here is a similar post, you can have a look at:
https://social.technet.microsoft.com/Forums/en-US/34895295-452b-4a89-b59f-6791e485edb2/user-authentication-in-mobile-access?forum=Forefrontedgegeneral
Best Regards,
Lisa Chen
Lisa Chen
TechNet Community Support

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Authentication on a mobile device

We are getting ready to deploy our first mobile application. A snag has come up where we need to be able to authenticate a user to a device (such as a Android Phone or Tablet). We will have a secure VPN tunnel from the phone to our server.
Because it is a mobile device, I cannot rely on using an IP (they change).
Can I either read a certificate on the device or can I read to the MAC address of the device? Basically, I need to know User X using Phone Y authenticated to the application at time Z.
Has anyone had to do this before? Is it even possible?
Using APEX 4.2.3
Oracle 11g.
Apex Listener.
Thank you in advance.
--Seattle

do a google search for "perl cgi get mac address"
in short: no
here is a question: (i don't know the answer)
would you see the actual MAC address of the device?
or would you see the 'virtual' MAC address created by the VPN connection?
(my guess is the 'virtual' one)
IMHO - You would be better off implementing the "limitation of access" within the VPN "server".
MK

Hi was told that there was an update for itunes yesterday, when to update and this kept failing, was prompted to uninstall itunes and reinstall this continues to fail message coming up says Apple Mobile device failed to start insufficient previlieges

Hi yesterday I was prompted to a update to itunes this I tried to do without success failing a number of times. After this I was prompted to unistall itunes and re install this now continues to fail with a message error something like Apple Mobile Devices Failed to start not enough previlieges. Please help is this a Apple issue Iv'e never had any problems before.

I had this same problem this morning. When I tried to run ITunes after the failed upgrade I got a "msvcr80.dll is missing" driver error.
Following the instructions in step 1 of this link:
http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm
got the latest version of ITunes up and running for me.
The only thing that didn't quite work like the instructions said was I couldn't get the Apple Mobile Device Support to uninstall. The uninstall ran and said it was successful, but it was never removed from my list of installed programs. Even w/ that, the full re-install fixed the issue.

SSID for mobile devices - Authentication?

Hi
I need to setup a SSID/VLAN for my mobile devices, primaly apple iphones..
Right now I just use a standard pre-share wpa key for authentication on the SSID, but I would like the users to have unique logins to the SSID, so I can monitor who is accessing the VLAN.
I Would like to prevent that users should authenticate with the SSID everyday on their iphones - so i do not think that webauth is the right solution.
How can this be done? The users credentials can be read from our Active Directory with RADIUS...
Best Regards,
Steffen

Well you didn't even specify what you were using as wireless device....
But in general, you have to setup WPA2/dot1x also called WPA2 enterprise. Configure your AD as radius server (or use any other like ACS) in the wireless ap/WLC and you're kind of good to go.
The clients will have to chose one EAP method that is authorized by your radius server and if they save their credentials, authentication will be automatic.

My Ipad will not connect with Itunes prompt states this Ipad cannot connect because the Apple mobile device service has not started "??s "This Ipad cannot connect

my Ipad will not connect with Itunes prompt states this Ipad cannot connect because the Apple mobile device service has not started "??s "

Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.

Login prompt showing up on mobile devices on publishing anonymous access website

We have a website that is a publishing site using anonymous access. The website works fine except on a mobile device a login prompt pops up. if you press cancel the website works fine. It only happens if you go to the homepage. I
have ensured everything is checked in etc. Is there anyway to find out why this is happening?
Kristin

Hi,
For your issue, try to disable the mobile view:
Go to Site settings => Manage site feature => deactivate "Mobile Browser View"
Here are some similar post, you can use as a reference:
https://social.technet.microsoft.com/Forums/en-US/a25c4eac-5992-40c7-a3c1-3478c886b690/mobile-devices-prompt-for-creditials-while-accessing-publishing-site-with-anonymous-access-enabled?forum=sharepointadminprevious
https://social.technet.microsoft.com/Forums/en-US/84e47f9a-8d4d-4ebc-87d2-aa4eefeb6c2e/mobile-devices-prompt-for-creditials-while-accessing-publishing-site-with-anonymous-access-enabled?forum=sharepointadminprevious
Best Regards,
Lisa Chen
Lisa Chen
TechNet Community Support

SAP BI reports on mobile devices

Hi experts
We need have some business intelligence (SAP BI) reports and metrics on our mobile devices (BlackBerry, Iphone, Ipad). For example: The mobile'users should enter a product ID and the report show the metrics relate with it availables in SAP BI.
We have BusinessObject products and we know about BOBJ tools to design our solution to mobile devices.
Can we use BO Mobile and BO Explorer simultaneously to show the reports on Blackberry and Mac Devices?
With BOBJ tools can we do a interactive report (to enter product key) ?
Thanks for your help.
Osmy

Hi Osmy,
With the latest BI4.0, you will be able to use BI Reports on Blackberry (and nokia) devices (this was also available in XI3.x releases) . There is no iphone support yet - which maybe coming shortly in later releases.
As for Explorer, i* apps are already available - but not for blackberry as far as i know
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http://help.sap.com/businessobject/product_guides/boexir4/en/xi4_mobile_bi_rep_design_en.pdf
hope this helps,
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Apple Mobile Device Failed to Start error during installation of iTunes

In an attempt to update my iTunes to the latest version, as prompted by a pop-up, the update failed. I then tried to open iTunes from my desktop but a pop-up displayed that the program wasn't working properly and that I should re-install iTunes. I removed the program and then attempted to re-install. Midway through the install, I receive an error message that "Services "Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.
I can either Abort, Retry, or Cancel...none of which completes the install.
Help.

Chaps and chapesses,
I too was having the same problem when I tried to update and then unfortunately uninstall and re-install itunes. But, like Nige above me says, you need to uninstall all your Apple software and then re-install itunes.
Have a look at the response given to this forum post:
https://discussions.apple.com/thread/5819470?tstart=0
I did exactly as the turingtest2 said:
I removed all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Then I restarted my computer, and the install of itunes worked like a dream. None of this ignore, abort, cancel nonsense.
Hopefully all your respective versions of itunes will work soon. Cheers Nigel280

HT1926 reinstalled itunes after unistalling it due to error message during update. after it was completly unistalled still has the same error message: service "apple mobile device" (apple mobile device) failed to start, verify you have sufficient priviled

I was prompted to update itunes this evening. I did and in the process, it came up with the following error message: Service "apple mobile device" (apple mobile device) failed to start. Verify you have sufficient priviledges to start system services. I unistalled itunes completly and reinstalled but am still getting the same error message. If I click "ignore" the program will finish downloading but will not launch due to "not being installed correctly". Please help, I use this program alot with my first grade classroom and they're expecting their listening center in the morning.

Hey I finally got an older vesion of itunes to work!!! 10.7 x64 for windows 7
After uninstalling all apple products even quicktime
I had to delete everything from (program files, and program files x64, program data,)
And all downloads from apple, and I went in to search deleted other stuff from apple, and itunes
But definently not my itunes library and Playlist
Down loaded 10.7 x64 for windows 7, but checked (do not start when done)
Then I emptied my recycling bin and restarted my PC
I ran geek tech tool box same as reg cure pro, also PC Tools registry cleaner, and CC Cleaner
Then I emptied my recycling bin and restarted my PC
And wallah... It finally works, and I Love the older version anyways.
Easier to download and transfer music!!!!!

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank you

Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

TS1609 Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.

I recently purchased an Iphone 3gs, and already have an itunes account...Itunes wont recognize my iphone...I have uninstalled and installed itunes 2 times and keep getting this error message.
Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.
How do I correct?

I had the same problem but managed to fix it with Amy ; the apple advisor. Here are the steps!
First of all, make sure you have the latest version of iTunes installed. You can download it from here. These instructions will NOT work for iTunes 8, 9 or 10 anymore. If you’re unsure, just uninstall iTunes then re-install with the latest files.
Next, you need to manually copy the Mobile Device Support directory from a working machine to your Windows 7 computer. Luckily, I have conveniently provided these files for you. You can download them here:
64-Bit iTunes 11.0.2: Please click here to download this directory for 64-bit Windows.
32-Bit iTunes 11.0.2: Please click here to download this directory for 32-bit Windows.
Once you download that file, you need to Unzip it to this directory. IMPORTANT: Make sure you unzip the CONTENTS of the zip file, don’t just copy over the zip file:
32-Bit: Unzip to C:\Program Files\Common Files\Apple
64-Bit: Unzip to C:\Program Files (x86)\Common Files\Apple
There are a large number of files in that directory, so it may take a little time, please be patient.
So, after unzipping, you should have a new folder “Mobile Device Support” in the Apple folder
64-BIT ONLY STEP: If you have 32-bit Windows, skip this step. It seems that Apple has put the “Drivers” in a separate location (don’t know why). You will need to download the drivers separately. Please click here to download the files for 64-bit Windows.
Once downloaded, you need to Unzip it to this directory. IMPORTANT: Make sure you unzip the CONTENTS of the zip file, don’t just copy over the zip file:
Unzip to: C:\Program FIles\Common Files\Apple
So, after unzipping, you should have a new folder “Mobile Device Support” in the Apple folder
Next, we have to merge the registry entries that will install the Apple Mobile Device service.
First, download the registry entries that I have provided for you here:
64-bit iTunes 11.0.2: Click here to download the registry entries for 64-bit Windows.
32-bit iTunes 11.0.2: Click here to download the registry entries for 32-bit Windows.
After you download the registry entries ZIP file, unzip it to your desktop and double-click each to install it. Say “Yes” to any prompts or confirmations about adding it to the registry. There are 2 entries, make sure you click BOTH and add BOTH to the registry.
Now, we need to install the correct driver for your iPhone / iTouch. Windows 7 incorrectly identifies the device as a digital camera. To fix this:
- Plug in your iPhone / iTouch (don’t have iTunes loaded at this time)
- Go to Device Manager (Click Start, right-click Computer, then click Properties. In the window that appears choose “Device Manager” on the left)
- Scroll down and find “Apple iPod” or “Apple iPhone” or “Apple iTouch”. It will likely be under the “Portable Devices” category.IMPORTANT NOTE: If your device is already listed under “Universal serial Bus Controllers” and not Portable Devices, you can skip these steps and go to Step 7.
- Right-click the Apple device and choose “Update Driver Software…”
- Choose “Browse my computer for driver software” in the window that appears
- It will ask you for a location; you want to Browse to this folder (location is the same in 32 and 64 bit Windows):
32-bit and 64-bit: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
- Click Next
- It should find the driver for your device; let it install that driver
Once you complete these steps, reboot your computer. Once you reboot everything should work exactly as expected!

I get message: service 'Apple Mobile Device' failed to start.

iTunes was working fine. I was prompted to download an update. "The update failed, and iTunes has not worked since. I uninstalled and attempted to reinstall, but when the reinstall attempts to start services, I get this message: Service 'Apple Mobile Device' (Aplle Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." Help!

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

Vista itunes not installed correctly. Error 7. Windows error 998. Itunes helper not installed correctly. Service Apple Mobile Device failed to start. Insufficient privileges.

OK, spent about 25 frustrating hours so far this weekend doing everything recommended on numerous threads here -- uninstalling and reinstalling itunes and all Apple items. Help?
I am using Windows Vista home premium. After the last iTunes update to 12, it suddenly would not work. I followed, to a T, all instructions to uninstall all Apples software, in the correct order, reboot, download the latest iTunes, run as administrator, plug in the iPhone 5S, let the driver install, and then finish.
Along the way, I received the error that "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." I am the administrator and have privileges. (I previously followed instructions from anther thread to change the read-only privileges for Apple folders, but to no avail. I also deleted every file with the word Apple in it after I uninstalled everything.) I did a retry and then an ignore during installation of the AMD error, which I have received 10 times.
The other error I keep getting is: "iTunesHelper was not installed correctly. Please reinstall iTunes. Error 7." I have done that 20 times.
Other frequent error: "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 998)."
I followed other threads suggestions to install Windows .NET versions 3.5 and 4.0. No help. I also looked for various specific Apple files in various folders for DLLs, etc. Not present. I have rebooted 50 times and tried different users on my home account as well. Nothing.
I also followed instructions to Manage my computer under "services." Under Apple Mobile Device, the setting is for "automatic." When I try to get it to "start," the error I receive is "Windows could not start the Apple Mobile Device on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion." (I followed previous thread instructions to use the CMD prompt to stop it. That caused problems because the status was then "stopped," but I was able to restart it later once I figured that out -- but with the 1053 error again.)
I think I've tried every suggestion in every thread for the four errors I keep getting (AMD failed to start; iTunesHelper Error 7; Windows error 998; and AMD Error 1053.) I am fresh out of ideas and very frustrated. I mostly want to make sure I don't lose my music and photos, which I was about to sync.
The only other thing I see that is strange on my computer (which I discovered along the way) is that I cannot receive automatic windows updates and have not had an update since 2012. My iTunes worked a month ago, so that was obviously not a show-stopper in the past, but perhaps there is a Vista update I need for iTunes 12? I have service pack 2 for Vista. I have followed all threads to try to set my windows to automatic update, but no joy there either. It checks for updates and then fails. I followed instructions and did run an installation to install windows automatic updates, but that doesn't work either. I tried 10 times. It runs and takes a while, but is never able to successfully update windows. It says "checking for updates" for a while. Then it dies. My last update was 6/19/12 (failed) and it says the most recent check was 6/22/12, but I have tried 20 times on 10/31/14 and 11/1/14.
When asked to "Install new Windows Update software" to check for updates, I have done so 10 times. It downloads and installs, but never works.
It's an old Dell desktop computer from 2006, and I'm using an iPhone 5S. I am fresh out of ideas. Anyone really smart here?
Thanks.
Tristan

Upon latest reboot, I also received this error message: "The application failed to initialize properly (0xc0000005). Click OK to terminate the application."
Then I got the iTunesHelper not installed correctly error again.
Then the "Windows can't check for updates" error message.
Then "Apple Push has stopped working." Then a quick DEP error message that disappeared but said something about Apple Push being closed.
I'm also getting denials of service logged by McAffee. Not sure if I'm getting a virus/attack or not.
Not sure if it's a problem with my old desktop machine, my Windows Vista updates, or iTunes, but I'm very frustrated and out of ideas to try.
Thank you for your help!
Tristan

HT1925 When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant fi

When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant find it. Its preventing me from re installing the new itunes.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Questions on mobile device management

Hi All,
I'm not sure where to post this question since I couldn't find a forum specific to Afaria, so thought someone here might be able to help.
1. Afaria mobile device management solution claims that data and content is backed up and can be deleted if a device is stolen or lost. Can this deletion be done if the mobile is switched off of the SIM card has been removed? What is the mechanism of the data deletion process when the device is either ON/OFF?
2. How does Afaria handle online and offline user authentication? If a mobile app is opened, can Afaria be configured to force the user to enter credentials for authentication? Or should there be a separate login page as a part of the mobile app? (The user's credentials are needed to find his role from LDAP and the rest of the app to work properly, which is y the question).
Thanks & Regards,
Vaishnavi

This forum is fine for Afaria discussions and questions, no worries.
1. If mobile device is switched off or not network connected then Afaria is not able to do anything with that device. The content though would be secured, encrypted etc. so that there should be no risk as long as the device is switched off. The "kill device" command that can be sent from Afaria will work if device is turned on and connected to a network.
2. Afaria can force quite a lot of things and one of them is regarding the device itself, forcing a password/pin type of unlocking. The mobile app normally has it's own mechanism for authentication, user name and password. That is a SUP function and has little to do with Afaria, I don't believe Afaria can force that part of authentication.
You can get a good overview of the technical part of Afaria here: [Afaria Technical White paper|http://www.sybase.com/files/White_Papers/Afaria-Technical-WP.pdf]

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