Automator Service problem

Hello all.
I'm trying to set up a Service in Automator, so that I can convert multiple image files into a single .pdf. It's all working fine, but I have one problem. I'd like the .pdf to automatically be saved in the folder in which the original image files came from.
At the moment, my workflow allows the .pdf to be created and deletes the original files (if I say yes when I'm asked for confirmation) but I can't figure out how to change the destination for the new .pdf to be the folder in which the original image files came from.
My workflow is currently as follows:
Set Value of Variable (1)
New PDF from Images
Name Single Item
Move Finder Items
Ask for Confirmation (Ignore Input)
Get Value of Variable (1)
Move Finder Items to Trash
Any help greatly appreciated!

See http://discussions.apple.com/thread.jspa?threadID=2241804 for a four-parter by Sal Saghoian on *Automation in Snow Leopard* and then, this, which describes old and new automator—services stuff:
http://www.reynoldsftw.com/2009/08/automator-and-finder-interactions-in-os-x-10- 6/

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Convert dotx or docx to pdf with Word Automation Service failed

Hello everybody,
After search on the internet, I'm looking for a solution to this issue.
I wrote this code for a document conversion in a visual studio 2010 workflow:
string wordAutomationServiceName = "Word Automation Service";
ConversionJobSettings jobSettings = new ConversionJobSettings();
jobSettings.OutputFormat = SaveFormat.PDF;
ConversionJob job = new ConversionJob(wordAutomationServiceName, jobSettings);
job.UserToken = workflowProperties.Site.UserToken;
job.AddFile(workflowProperties.WebUrl + "/" + file.Url,
workflowProperties.WebUrl + "/" + file.Url.Replace(".docx", ".pdf"));
job.Start();
URLs are corrects and the word document exists.
The problem is when the job is executed, I have errors in SharePoint logs:
11/18/2011 09:24:15.87     w3wp.exe (0x1BC4)                           0x1CA0    Word Automation Services
    Office Viewing Architecture       9rte    Medium     Request received for document 00000001-0001-10e2-80af-d08c970b9892, format: , numberInQueue: 0, request id ba03fb58-55b2-4c6c-b1ca-20fad3b11585
00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.87     w3wp.exe (0x1BC4)                           0x1CA0    Word Automation Services
    Office Viewing Architecture       c7ld    Medium     AppManager.BeginProcessRequest adding request to queue    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.88     w3wp.exe (0x1BC4)                           0x1CA0    Word Automation Services
    Timer Job                         g27p    Medium     Local Controller '71cf62b9-c34c-46c4-9828-55de2d5f5ac0':
In Progress: <http://site/Contracts/docsettest/contracttest.dotx> downloaded and queued locally    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.88     w3wp.exe (0x1BC4)                           0x17C0    Word Automation Services
    Configuration                     g6xc    Medium     Item 00000001-0001-10e2-80af-d08c970b9892: Assigned to
local worker process: 1D64 (7524; worker id = cce33245-48b9-4b0d-afcd-e3218845d81a)    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.88     w3wp.exe (0x1BC4)                           0x1CA0    SharePoint Foundation
    Monitoring                        b4ly    Medium     Leaving Monitored Scope (ExecuteWcfServerOperation).
Execution Time=23.6994391735768    2fd2393d-f36d-49a1-bfdf-737aefc8659a
11/18/2011 09:24:15.88     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       vipp    Medium     AppWorker:cce33245-48b9-4b0d-afcd-e3218845d81a initializing for request ba03fb58-55b2-4c6c-b1ca-20fad3b11585
00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.88     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       vipr    Monitorable    AppWorker:cce33245-48b9-4b0d-afcd-e3218845d81a worker call failed System.ServiceModel.CommunicationObjectAbortedException: The
communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it has been Aborted.    Server stack trace:      at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)     at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage
methodCall, ProxyOperationRuntime operation)     at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)    Exception rethrown at [0]:      at System.Runtime.Re...
00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.88*    w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       vipr    Monitorable    ...moting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)     at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&
msgData, Int32 type)     at Microsoft.Office.Web.Conversion.Framework.Remoting.IAppChannelCallback.Initialize(WorkerRequest request, FileItem fileItem)     at Microsoft.Office.Web.Conversion.Framework.AppWorker.ProcessRequest(ConversionRequest
request). Worker name WordAutomationServices, Document 00000001-0001-10e2-80af-d08c970b9892    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.88     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Service                           g281    Medium     Local Controller '71cf62b9-c34c-46c4-9828-55de2d5f5ac0':
Failure: <http://site/Contracts/docsettest/contracttest.dotx> not uploaded to <http://site/Contracts/docsettest/contracttest.pdf> (65543)    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.90     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       c78j    Unexpected    AppWorker:cce33245-48b9-4b0d-afcd-e3218845d81a ProcessRequestDone() received error response WorkerException, restarting the worker
00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.90     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       b1qa    Medium     Shutting down process with force processId: 7524 belonging to AppWorker cce33245-48b9-4b0d-afcd-e3218845d81a
00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.91     w3wp.exe (0x1BC4)                           0x1CA0    Word Automation Services
    Configuration                     g6xb    Medium     Local Controller '71cf62b9-c34c-46c4-9828-55de2d5f5ac0':
Local worker process exited: 1D64 (7524); exit time = 11/18/2011 09:24:15
11/18/2011 09:24:15.91     w3wp.exe (0x1BC4)                           0x1CA0    Word Automation Services
    Configuration                     d0md    Medium     App 'Word Automation Service': Deleting temp directory
'C:\Windows\TEMP\wdsrv\21659d2e-c634-46a2-9585-b4cd1398f64c\odsibdmm.cmv\1D64'
11/18/2011 09:24:15.92     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       xpre    Medium     Removing worker cce33245-48b9-4b0d-afcd-e3218845d81a, thread: 216    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.92     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       f2yg    Medium     CreateSandBoxedProcessWorker() is called    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.93     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       b10e    Medium     Created desktop: Service-0x0-3eaf55d$\Microsoft Office Isolated Environment     00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.93     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       2brt    Medium     AppWorker:89d80fff-43ec-459e-9d95-5ed8b67f20bb worker process is started Exe: WordServerWorker.exe Args: /id 89d80fff-43ec-459e-9d95-5ed8b67f20bb
/convertingService net.pipe://127.0.0.1/WordServer71cf62b9-c34c-46c4-9828-55de2d5f5ac0 /assembly WdsrvWorker.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 3700, IsSandBoxed: True,
UniqueSandBoxSid: S-1-5-26473-19571-45394-48    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.93     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       vioz    Medium     RemoveWorker isRemoved: True session id : uuid:c9cce13b-5285-47d6-a666-29da19e57c67;id=47, Guid: cce33245-48b9-4b0d-afcd-e3218845d81a
00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.93     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       b4em    Monitorable    AppWorker:cce33245-48b9-4b0d-afcd-e3218845d81a recycle worker process because the conversion failed with result WorkerException.
Worker is WordAutomationServices    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.93     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       xpre    Medium     Removing worker cce33245-48b9-4b0d-afcd-e3218845d81a, thread: 216    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.93     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       vioz    Medium     RemoveWorker isRemoved: False session id : uuid:c9cce13b-5285-47d6-a666-29da19e57c67;id=47, Guid: cce33245-48b9-4b0d-afcd-e3218845d81a
00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.93     w3wp.exe (0x1BC4)                           0x211C    Word Automation Services
    Office Viewing Architecture       a2oj    Medium     PreProcessTime = 0; InConversionQueueTime = 0.0019142; ResponseTime = 0.0066997; TotalConversionTime = 0.0535976; AvgPreProcessTime
= 0; AvgInConversionQueueTime = 0; AvgResponseTime = 0; AvgTotalConversionTime = 0; historyCount = 0; result = WorkerException; format = n/a    00000001-0001-10e2-80af-d08c970b9892
11/18/2011 09:24:15.93     w3wp.exe (0x1BC4)                           0x144C    Word Automation Services
    Office Viewing Architecture       4sig    Medium     ChildProcess WordServerWorker.exe is launched inside worker 89d80fff-43ec-459e-9d95-5ed8b67f20bb. Pid 3700
11/18/2011 09:24:15.93     w3wp.exe (0x1BC4)                           0x144C    Word Automation Services
    Office Viewing Architecture       d9hn    Medium     NotifyNewChildProcessInWorker has seen WordServerWorker.exe in worker 89d80fff-43ec-459e-9d95-5ed8b67f20bb
11/18/2011 09:24:16.45     w3wp.exe (0x1BC4)                           0x18CC    Word Automation Services
    Office Viewing Architecture       viou    Medium     ... registering worker 89d80fff-43ec-459e-9d95-5ed8b67f20bb
11/18/2011 09:24:16.48     w3wp.exe (0x1BC4)                           0x18CC    Word Automation Services
    Office Viewing Architecture       viox    Medium     Worker 89d80fff-43ec-459e-9d95-5ed8b67f20bb is now initialized.
11/18/2011 09:24:16.55     w3wp.exe (0x1BC4)                           0x18CC    Word Automation Services
    Office Viewing Architecture       vipx    Monitorable    AppWorker:89d80fff-43ec-459e-9d95-5ed8b67f20bb application server host exited unexpectedly (thread: 6)
11/18/2011 09:24:16.55     w3wp.exe (0x1BC4)                           0x18CC    Word Automation Services
    Office Viewing Architecture       c78j    Unexpected    AppWorker:89d80fff-43ec-459e-9d95-5ed8b67f20bb ProcessRequestDone() received error response WorkerCrashed, restarting the worker
11/18/2011 09:24:16.57     w3wp.exe (0x1BC4)                           0x18CC    Word Automation Services
    Office Viewing Architecture       xpre    Medium     Removing worker 89d80fff-43ec-459e-9d95-5ed8b67f20bb, thread: 6
11/18/2011 09:24:16.57     w3wp.exe (0x1BC4)                           0x18CC    Word Automation Services
    Office Viewing Architecture       f2yg    Medium     CreateSandBoxedProcessWorker() is called
11/18/2011 09:24:16.57     w3wp.exe (0x1BC4)                           0x18CC    Word Automation Services
    Office Viewing Architecture       b10e    Medium     Created desktop: Service-0x0-3eb1722$\Microsoft Office Isolated Environment
11/18/2011 09:24:16.57     w3wp.exe (0x1BC4)                           0x18CC    Word Automation Services
    Office Viewing Architecture       2brt    Medium     AppWorker:59168d75-7086-4318-8d12-633affa7b783 worker process is started Exe: WordServerWorker.exe Args: /id 59168d75-7086-4318-8d12-633affa7b783
/convertingService net.pipe://127.0.0.1/WordServer71cf62b9-c34c-46c4-9828-55de2d5f5ac0 /assembly WdsrvWorker.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 6752, IsSandBoxed: True,
UniqueSandBoxSid: S-1-5-26473-19571-45394-49
11/18/2011 09:24:16.57     w3wp.exe (0x1BC4)                           0x18CC    Word Automation Services
    Office Viewing Architecture       vioz    Medium     RemoveWorker isRemoved: True session id : uuid:c9cce13b-5285-47d6-a666-29da19e57c67;id=48, Guid: 89d80fff-43ec-459e-9d95-5ed8b67f20bb
11/18/2011 09:24:16.57     w3wp.exe (0x1BC4)                           0x144C    Word Automation Services
    Office Viewing Architecture       4sig    Medium     ChildProcess WordServerWorker.exe is launched inside worker 59168d75-7086-4318-8d12-633affa7b783. Pid 6752
11/18/2011 09:24:16.57     w3wp.exe (0x1BC4)                           0x144C    Word Automation Services
    Office Viewing Architecture       d9hn    Medium     NotifyNewChildProcessInWorker has seen WordServerWorker.exe in worker 59168d75-7086-4318-8d12-633affa7b783
11/18/2011 09:24:17.10     w3wp.exe (0x1BC4)                           0x1CA0    Word Automation Services
    Office Viewing Architecture       viou    Medium     ... registering worker 59168d75-7086-4318-8d12-633affa7b783
11/18/2011 09:24:17.13     w3wp.exe (0x1BC4)                           0x1CA0    Word Automation Services
    Office Viewing Architecture       viox    Medium     Worker 59168d75-7086-4318-8d12-633affa7b783 is now initialized.
Thank you for your help.

Hi Jean,
Were you able to resolve this? I am coming across the exact same error on a SharePoint 2010 development machine. I don't see any other posts on the web about it. Here is the entry from my ULS logs:
Local Controller 'fc8b8704-f0f1-4e85-a69a-dc5686c27e39': Failure: <http://ip-0a6ee272/Shared%20Documents/Word/hello.docx> not uploaded to <http://ip-0a6ee272/Shared%20Documents/PDF/hello.pdf>
(65543)
Do we share any of the following configuration points? I'm trying to narrow down the potential root cause ...
MSDN subscriber EXE install media "SharePoint Server 2010 with Service Pack 1 (x64) - (English)"
SP1 slipstream patch level. No cumulative updates.
http://autospinstaller.codeplex.com/ PowerShell scripted install
SQL 2008 R2 installed on same box as SharePoint
Active Directory domain controller on same box as SharePoint
c:\Windows\System32\drivers\etc\HOSTS file 127.0.0.1 entry for both machine and domain name
Thanks in advance for the research.
I've actually tried re-installing SharePoint several times on brand new virtual machines. That did not resolve the issue. Strangely enough, the RTM version of SharePoint appears to work just fine. With all other configuration points the
same, I loaded RTM ... ran a Word Automation PowerShell script ... and received the expected PDF output. Then when I apply the SP1 patch ... it stops working and I get error 65543.
Best,
@SPJeff

Automator service to open file in app only works if app is closed

For my work I frequently need to edit text files that have non-standard extensions (and many have no extension at all). So for convenience when browsing in Finder, I created a simple Automator service that opens selected files TextMate:
It works but the problem is that it only works if TM is initially closed before running the service. If it's open when the service runs, the TM menu bar appears but the file doesn't open. If I close TM and re-run the service, the file opens. How should I modify the service so that it will work whether or not TM is initially open or closed? Thanks!

Thanks! That works, but I had to keep the 'Get Selected Finder Items' as the first action.
Both of these configurations open an empty TextMate window:

Convert list item attachment from docx to pdf using Word Automation Services

I have been trying to convert List Item attachments from docx to pdf using word automation services, it works in a normal document library but when I use the list attachment it throws a null reference error.
var settings = new ConversionJobSettings();
settings.OutputFormat = Microsoft.Office.Word.Server.Conversions.SaveFormat.PDF;
var conversion = new ConversionJob("Word Automation Services", settings);
conversion.UserToken = SPContext.Current.Site.UserToken;
var wordFile = SPContext.Current.Site.RootWeb.Url + "/" + wordForm.Url;
var pdfFile = wordFile.Replace(".docx", ".pdf");
conversion.AddFile(wordFile, pdfFile);
conversion.Start();
Using reflector I was able to see my problem lies in Microsoft.Office.Word.Server.FolderIterator.cs where it uses SPFile.Item which returns NULL
internal void CheckSingleItem(SPFile inputFile, SPFile outputFile)
Microsoft.Office.Word.Server.Log.TraceTag(0x67337931, Microsoft.Office.Word.Server.Log.Category.ObjectModel, Microsoft.Office.Word.Server.Log.Level.Verbose, "OM: FolderIterator start a single item: source='{0}'; dest='{1}'", new object[] { inputFile.Url, outputFile.Url });
Stopwatch stopwatch = Microsoft.Office.Word.Server.Log.StartPerfStopwatch();
try
this.CheckInputFile(inputFile.Item);
this.CheckOutputFile(outputFile.Url);
Is there any way to get around this?

Hi Qfroth,
According to your description, my understanding is that when you use word automation service to convert Word to PDF for list item attachment, it throws the null reference error.
I suggest you can create an event receiver and convert the word to memory stream like below:
private byte[] ConvertWordToPDF(SPFile spFile, SPUserToken usrToken)
byte[] result = null;
try
using (Stream read = spFile.OpenBinaryStream())
using (MemoryStream write = new MemoryStream())
// Initialise Word Automation Service
SyncConverter sc = new SyncConverter(WORD_AUTOMATION_SERVICE);
sc.UserToken = usrToken;
sc.Settings.UpdateFields = true;
sc.Settings.OutputFormat = SaveFormat.PDF;
// Convert to PDF
ConversionItemInfo info = sc.Convert(read, write);
if (info.Succeeded)
result = write.ToArray();
catch (Exception ex)
// Do your error management here.
return result;
Here is a detailed code demo for your reference:
Word to PDF Conversion using Word Automation Service
Best Regards
Zhengyu Guo
TechNet Community Support

SharePoint 2013 - Word Automation Services - Conversion fails ErrorCode 10 - Domain Controller on same (development) server as SharePoint

I have code attached below, running inside SharePoint (in a page), used to convert .docx document to .pdf using Word Automation Services.
SPFile inputWordFile = ##CODE THAT RETRIEVE THE SPFile ##
using (Stream inputWordStream = inputWordFile.OpenBinaryStream())
using (MemoryStream outputPdfStream = new MemoryStream())
SyncConverter sc = new SyncConverter(wordAutomationServiceName);
sc.UserToken = web.CurrentUser.UserToken;
sc.Settings.UpdateFields = true;
sc.Settings.OutputFormat = SaveFormat.PDF;
ConversionItemInfo info = sc.Convert(inputWordStream, outputPdfStream);
if (info.Succeeded)
What happens is that the conversion fails. errorCode is 10.
What I came to, is that this is related to the Domain Controller being installed on the same machine.
I have examinated and excluded all several other possible issues (memory resources, etc.).
What I had undestood as far, is that the problem is that "the
converter is executed in the context of a very unprivileged local account, and there are no local accounts on DCs"
Is this a KNOWN ISSUE?
Is there a workaround for development enviroment having DC+SQL+VisualStudio+SharePoint on the same machine?

Hi,
It is recommended to try the code demo in this documentation below in a Console Application to see if it can work in your environment:
http://msdn.microsoft.com/en-us/library/office/ff181518(v=office.14).aspx
If it still can’t work, you can restart the Word Automation Services in SharePoint Central Administration in case it is a service issue.
Feel free to reply with the test result if the issue still exists.
Thanks
Patrick Liang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Patrick Liang
TechNet Community Support

Can't re-add printer after removing from eprint center - 'Web Services Problem'

I have an HP Photosmart Premium C310 series printer (Model Number CN503B) which I have been using with ePrint for about 18 months. Aside from intermittent issues it has worked, I use a chromebook most of the time so rely on the ePrint option via Google Cloud Print.
Last week it stopped working, with every job in the list showing as cancelled. Following advice on the forum I removed the email address of the printer from the eprint center. I thought it would then be simple to add the printer back. However, I have been unable to connect the printer to the web service so I cannot create the code I need to add the printer back.
STEPS TO REPRODUCE:
1. Factory reset printer settings
2. Factory reset network settings
3. Restart printer and Reboot router
3. Settings -> Network -> Wireless Setup Wizard
4. Choose correct SSID, enter password for WPA
5. ‘Connected to Network’
6. Settings -> Web -> Enable Web Services
7. ‘Accept terms’ screen -> Accept
8. ‘Checking for product updates’ screen shows briefly then returns to 'accept terms' screen
9. Next it makes a ping sound and shows ‘Web Services Problem’ ‘Problem connecting to Web Services Server’, it then pings again a few seconds later (which ties in with what I see in the network logs as a second attempt)
10. Log on to printer via web interface and set IP address of printer to manual IP outside DHCP range (as advice on other threads in this forum). Check DNS setting valid (same as gateway server which all other devices on network are also using successfully as DNS)
11. Repeat steps 6 and 7 - still same error message
I consider myself technically savvy and have followed all advice I can find on this forum including the following:
1. reverting to printer and network defaults
2. rebooting router
3. assigning static IP address to printer outside of DHCP range of router
4. connecting to printer via web interface and setting DNS to variously: same as gateway, google DNS (8.8.8.8), ISP DNS
5. adjusting firewall settings on router to explicitly allow and log outbound connection on the HP ports (already had a rule allowing all outbound connections)
As mentioned, the printer worked fine with ePrint previously so I suspect the ePrint server is rejecting a request from my printer for some reason, maybe because there is old / corrupt data on the server regarding my specific printer.
I’m logging outbound traffic from the printer and here are what the router logs show me (printer IP replaced with 192.168.x.x below, even though it is not public )
Thu, 2013-04-11 09:13:42 - TCP Packet - Source:192.168.x.x, 36475 Destination:15.201.202.81,80 - [HTTP rule match]
Thu, 2013-04-11 09:13:43 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:51 - TCP Packet - Source:192.168.x.x, 64270 Destination:15.201.224.79,443 - [HTTPS rule match]
Looks like both are HP sites: first is 'g4t2674.houston.hp.com' and the second secure one is ‘registration-pro-site2eprint.houston.hp.com’ which sound likely to be correct. That suggests the DNS is working but that the registration server doesn’t like the request for some reason.
I had the printer registered for Google Cloud Print but I have now deleted that also and it doesn’t seem to have made any difference (assume it just formats and forwards to the HP ePrint email anyway).
One hack that sheds some further light is to switch off wifi on the printer and then switch on ePrint. Eprint gives an error but stays set as 'on'. When I then switch wifi back on I can then at least check for product updates (it tells me I have the latest product updates). However, web services are still a 'no go'. Network traffic for that product update exchange looks like this:
Thu, 2013-04-11 10:14:51 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x ,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
So clearly the printer can communicate to those servers well enough to find it has the latest firmware.
I realise this is a lot of information but hopefully some of it is helpful for troubleshooting.
Thank you in advance for any help!

The issue disappeared this weekend. I didn't change anything so it must have been something server side. I notice others with the same issue have also seen it resolved.
Thanks to all those who contributed and tried to help out. Although disappointed I went for a long time without ePrint I'm glad that action was apparently taken to resolve in the end.

Mountain Lion brings bugs and breaks Automator Services

Just love this Automator tool, been using it to make my Finder dance for a while now. My fresh install (Erase/USB) of Mountain Lion seems to be reproducibly broken for adding Services, and also appears to have a bug for editing existing Services...
My steps to failure were as follows:
Open Automator
Select and choose "Service" to create a new service
Find/drag "Get Selected Finder Items" to the service pane
Find/drag "Launch Application" to the service pane
Select the desired program/application (in this case a AppleScript.app)
Change the "Service receives selected" to "Files or Folders", and change "in" to "Finder"
Select the "Workflow" -> "Run" option to verify that the workflow actually works… (Note: my Applescript applicaiton needs me to actually select a image file in Finder to properly operate... But it works just fine in this step).
Save the new Automator's service workflow (saves to ~/Library/Services as "Convert selected image" - (actually, any name produces the same failure mode.
Close the new workflow document in Automator
Verify that the Service exists (is installed) in "~/Library/Services/Convert selected image.workflow"
Open a new Finder window,
Ctl-Click on any file or folder, select the Services fly-out context menu: BROKEN: The expected Finder context service text of "Convert selected image" is not available.
Verify that the Service exists (is installed) in "~/Library/Services/Convert selected image.workflow"
Go back to Automator, select "File" -> "Open Recent"
Select the recent "Convert selected image" file, up pops a new "Service Installer" dialog
Selecting "Open with Automator" works as expected, the file opens in Automator
Selecting "Cancel" works as expected, nothing happens
Selecting "Install" in the "Service Installer" dialog pops-up a new dialog warning that the service is already installed, asking if we want to replace it (warning: replacing will overwrite the current file!)
Selecting "Cancel" works as expected, nothing happens
Selecting "Replace" pops-up a funky new dialog that warns "Installation failed" because: "Convert selected image.workflow couldn't be moved to "Services" because either the former doesn't exist, or the folder containing the latter does't exist". Two options are offered: "Open with Automator" or "Done"
BUG: Selecting "Open with Automator" fails as the "Replace" option in step 21 has DELETED the workflow from the ~/Library/Services folder and it no longer exists…
Selecting the only remaining option of "Done" returns the duped user to the now empty and lonely Automator.
Perhaps it's just me (or solar flares)... Any ideas on how to get my Mountain Lion's malfunctioning (and lonely) Automator Services working again ?
Thanks in advance.

Hello!
There are many more bugs.
One such...
For Example, When I enter the actions:
Action 1. Get specified Finder Items
(Two excel Files in the list)
Action 2. Move Finder Items to Trash
Automator moves the two excel files, AND other files previously created in the workflow to the trash.
That is new to me.

File Proxy Service Problem on errors

In continuation of this thread...
File Proxy Service Problem on errors
We are now facing two problems.
1.The proxy service is executed twice
2.File is getting moved to error directory with prefixed file names which we are not able to retrieve and use in the notification email.
Not sure how to fix :(

1.The proxy service is executed twice Check if this is due to transaction timeout issue as discussed here. Re: OSB File polling working twice with the same file
2.File is getting moved to error directory with prefixed file names which we are not able to retrieve and use in the notification email.I am not sure wehther you have any option here. You can check with support. Alternatively can raise notification mail with the timestamp and some file/business identifier from the file. The support person can then open the file from error directory to verify the file/business id in the file or educate the support user that the files will have a prefix

Customer Service Problems

After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account.
I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable. Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems. When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers. Someone in your company needs to hear this and put a stop to these destructive business practices.
In brief, the first issue involved arranging a service call for interruption of internet service. The entire process kept me on the phone for a total of 3 hours over several days. I have given up my land line and use a cell phone exclusively. Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but I did not understand the reason for the transfers. Then the pattern of hold-talk-transfer began again. Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern. Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.   During that time I incurred cell phone charges of $.45/ minute.
After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call. They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service. I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement. I also asked to have them communicate with me through email. I was told that communicating through email was not possible. These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each. I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority. The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.
The second issue involved billing. I signed up for auto-pay to have my monthly bill deducted directly from my bank account. Verizon’s computer system deducted the bill twice, overdrawing my account. I incurred a bank overcharge fee. The same pattern of hold-talk-transfer began for this complaint as well. The customer service staff refused to take responsibility for this error as well. Their solution required me to spend more time and incur extra expenses. I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request. He denied any responsibility for this billing problem too.   I had to have my bank retrieve the money under a fraud compliant.
Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem. If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem. If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem. When all of those actions prove inadequate, then there is a *communications* problem.
Customer service has flagged my account and put me down as a “problem” customer. Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions. Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code. I grew up working in my family’s retail liquor store. From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
Admit when you are wrong and try to make up for the mistake.
Never argue with a customer over small things.
Listen to the compliant and don’t just dismiss it out-of-hand
Try to make things right even though you may not be directly responsible for problem.
For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules. I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under. But their behavior tells a different story.
Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive. He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on. To date I have not received the communications they promised.
Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about? I’m afraid the answer will be yes. Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.
My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
with my issues but have no interest in repeating my past experiences.
It's too bad that this had to happen since the solution could have been so easy and simple.
I plan to publish some form of this letter and distribute it to the public.
Solved!
Go to Solution.

Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report.
RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
My final statement was $ 24.47. I cleared a check from Verizon.
I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan.
Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
New number:{edited for privacy} ; Email:{edited for privacy}
Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
Events that prove the lack of training and support Verizon customer and billing service have.
Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
Tracking # {edited for privacy}
2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'.
A credit for the international plan has been applied to your account and will appear on the next statement.'
2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
Tracking # {edited for privacy}
2/16/10 Verizon eCenter responded (Michael) I am sorry for the inconvenience you have experienced.
Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966
Monday through Friday between 8:00 AM to 6:00 PM Local Time.
2/16/10 Verizon eCenter (Sue) responded : I am sorry for the inconvenience you have experienced.
I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
I stand on my decision of not pay for someone else mistakes.
Your actions have damaged my integrity as a good costumer and citizenship.
Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

Urgent web service problem. can not find url of WSDL

Hi all,
I met a web service problem recently.
1 I have set up a web service and reside it on Java System Application server9.0. But there's a bug of this web server, which will stop after the user log off the server. I have installed the Application server as a windows service. It suppose to run all the time. I don't know why the server stop after I log off.
2 For that reason, I tried to migrant my web service from the java application server to Tomcat5.5. I deployed my web service to folder webApps. But I don't know the WSDL url of the web service, which is the web reference for my frent-end c#.net application.
Anybody can give me some idea?
Many thanks

Nobody knows?
Please help me

No Service Problem in iPhone After iOS 8

no service problem in iphone 4s after upgradeing to ios 8
tried all the tips which are given in iphone support and he sim card many times bt still face same problem

Have you tried these?
http://www.iphonetopics.com/ipad-2-ios-8-no-service-bug/

TS4429 9 months 6 replacements and still the no service problem. Only a restart will bring the service back.I have tried all the suggestion to fix this but it is still happening. Please Help

I have had 6 replacement Iphone 4s and still my issue has not been resolved. What more must I do to have a telephone that can receive phone calls without me having to check it every 20 mins to make sure I have network service. Renewing the simcard has also not worked.

I was thinking that Kabel Deutschland might be the problem but my wife has a Iphone 3GS on the same network and she never has the no service problem. Also when I said I have had 6 replacements yes they all had at one time or another this issue with no service but they had other issues like not switching off or bright spots on the screen etc etc. Also the sim card has been replaced twice

Can't open Automator service from desktop

I created an Automator service to launch QuickTime and make an audio recording. Then I went into preferences and assigned a keyboard shortcut to run it; the shortcut is:
⌥⌘/
which doesn't conflict with any other shortcuts.
For some reason, this shortcut works perfectly when an application is in focus (eg I can do it right now as Chrome is focused, or I can do it with iTunes open, etc), BUT I can't do it when I'm focused on the desktop (by which I mean focused on Finder).
This is my workflow. It looks pretty normal to me...
What do I change so that I can open my service from anywhere?

If this a new install I am assuming that there is not a catalog yet.
Why don't you 'Create a New Catalog' and call it whatever your fancy is.
You may then find that you will be able to import some images.
Unfortunately, Lightroom cannot operate in a vacuum - no importing without first having a catalog.
If there is another issue at play feel free to enlarge.
Tony Jay

Check online for broadband service problems in you...

Hi Everyone
If you have a broadband issue it's possible that there could be a temporary problem at your local exchange that is affecting every broadband connection in your area.
You can check this on our broadband service status page:
Check online for broadband service problems in your area
The service status page can be used to check if the internet and telephone network is OK in your area. It provides a list of known issues and planned engineering works and is updated regularly.
If a problem affecting your area has only recently been resolved, you may still need to restart your modem or router to restore your broadband service.
Thx
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi,
According to your description, I understand that the issue happens to several PCs with Outlook 2010.
I noticed that you have done several troubleshooting about the Outlook crash issue. I suggest we can install Outlook 2013 in a new computer and check whether the issue happens in Outlook 2013.
If the issue doesn’t happen in Outlook 2013, please update your Outlook 2010 to the latest patches and service packs and check whether the issue persists.
Regards,
Winnie Liang
TechNet Community Support

Automator Service problem

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