Backup Assistant Icon Absent

These instructions don't help me because there is no "Backup Assistant" icon:
http://support.verizonwireless.com/how_to_use/backup_assistant.html
Is there another way to "open" Backup Assistant?

@NeedSomeAdvice, on the HTC Incredible, Backup Assistant is a sync app. 
Go to menu->settings->accounts and sync. You should see backup assistant here. If not, simply click on "Add Account" in the bottom right and add Backup Assistant to the list of synced accounts. Follow the instructions on screen to configure it.

Similar Messages

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    Midwestraised, thanks for sharing your concern. You cannot completely remove the Backup Assistant, but you can reset the Backup Assistant which gives you the option to set it up like a new account on the phone. To do this, clear the data/cache from the Backup Assistant application. First force stop by going to Settings>Applications>Manage Applications>All>Sync Service>Force Stop. After this, clear the data/cache. You can then try setting up the Backup Assistant again if you choose. 

  • Backup Assistant Scheduling

    i know this is much later, but...
    I would really like to get this to work for me.
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    Have you tried logging on to your MyVerizon account at verizonwireless.com, and then on the Main Menu drop down for the MyVerizon tab, click on Back up My Contacts.
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  • Re: Possible to download VZ backup assistant data to Storm

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    tomkaz79 wrote:
    hi,
    i have a blackberry storm and i went to open the backup assistant program and every time it asks me to enter my pin to restore data. i am trying to save changes to my address book i made on my phone, not restore from my backups. does anybody knoe how to fix this  ? 
    To resolve this issue when you open up Backup Assistant select the # symbol for forgot password. Once you do this then select the # symbol again to set up as a new user. After you do this then select to sync contacts and all of your contacts to your Backup Assistant account.
    2nd question - i made changes to the phone numbers listed in my backup online to remove the ( ) and the dashes in my phone numbers since the speed dail numbers won't work the blackberry with ( ) and dashes in the numbers. I make the changes to the numbers, but after i save it they are still there. I am worried that if i run the sync from the backup **bleep**'t website it will throw the () anddashes back into my contavts, which i don'r want. anybody have this issue or would be able to answer my question(s)  /
    On this option the () and -'s are programmed to be set into the phone numbers of your contacts. The way to get around this when you choose to add a speed dial choose to do it by contact. When you do it this way it will not matter if you have the () and -'s in it. The speed dial will still work correctly.
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  • Backup Assistant and Verizon Cloud not working correctly

    I have a Samsung Galaxy SIII.  Been using BU Assistant Plus a long time.  Recently found out about "Cloud"...downloaded it, installed it, can't load it.  Have repeatedly downloaded, installed, tried to load, uninstalled, reinstall....  I've about had it.   Neither Back Up Assistance Plus, or Cloud are working properly.  Cloud - not at all.  I click the icon, the red screen appears with a gray radio button that says, "Get Started".  I press it, then after 5 seconds the screen goes black, a dialog box appears saying that the app has been stopped, do I want to send an error report, which I do send...  Anyone have a clue?    Same happens on my son's Stratosphere 2 and husband's Lucid... Please advise!  Thx
    Message was edited by: Admin Moderator

    I am having exactly the same problem~ SO, so frustrating, as I do all my updating on my phone, not the cloud or my desktop computer!!   And, likewise I called about hte issue and got the same advice as Spikey and did the same thing with the same shocking results (deleting all contacts on my phone).  They told me to go into Settings, "backup assistant Plus" and make sure the "sync contacts" button is turned off first, then go log into my account online, delete all the contacts there, then come back to phone and choose the "backup now" button at the bottom of the "backup assistant plus" screen under settings.  I did all this, and while there LITERALLY saw the box for "sync contacts" check itself back on and start sycing with the cloud, where I had just deleted all my contacts with the intent of uploading all the current, newly update info from my phone onto the cloud~ Instead all this automatic stuff started happening and the cloud started syncing my contacts to my phone, which is to say, it deleted all my contacts because the account online had just been cleared out~ I was so bummed, can't even tell you how long it took to update everything to current manually over a couple weeks on my phone and it was all gone~ Turns out I went into the trash online and was able to undelete all my deleted contacts from the online verizon account, (mind you, these were the out-of-date ones I was trying to replace with my current phone ones), and then the cloud automatically synced all these old contacts onto my phone again.  So not only did I not get to send the new ones to the cloud, but the cloud sent back all the old ones replacing the work I had done. 
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  • Backup assistant My Verizon freezes does not load

    When I click on the MY VERIZON - BACKUP link, the page changes to the Backup Assistant Plus, a menu appears but quickly disappears, leaving only the 2 tabs at the top (CONTACTS & TRASH).  Then the REFRESH /RELOAD icon (2 circling arrows) comes up & never disappears.  I tweeked my browser to accept pop-ups from VERIZONWIRELESS.COM.  Is there something else that I should do?
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    Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
    Note: ''This will temporarily log you out of all sites you're logged in to.''
    To clear cache and cookies do the following:
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    #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
    #Now click the ''Clear now'' button.
    Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.

  • HTC DNA Backup Assistant won't work since 1/1/13

    HELP!  No matter what we've done - hard reset and GOT A BRAND NEW HTC DNA - still backup assistant won't work since 1/1/13.  This is NOT anything to do with Facebook.
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    ~Tami

    After all my hell- after so many calls and trips to Verizon...as well as getting a new phone..... guess what FINALLY worked: 
    http://www.droidxforums.com/forum/droid-x-faqs/10144-migrating-contacts-phone-backup-assistant-google-contacts.html
    Now I finally see ALL my contacts in "people" when I select my phone icon and people.  But now I'm trying to test it out by composing a new text message and all these people aren't showing up there.  Does it just take a lot of time!?!?  Since I did import 524 contacts from BUA to Google?... will it just take time for these contacts to be available for me to text!?!?  HELP.. (again).

  • Backup Assistant how to schedule on BB

    How do we get BU Assistant to ask to set a schedule for backing up?
    On my older LG phone, I had a choice of backing up morning, afternoon, night. I don't see a choice either on the BB or online at the BU assistant web site. It only asks if I want to restore when I click the icon. 
    Online there is a sync button but I don't know if that does a bu from the cell or only from online to the cell if I do editing online. I clicked the sync button (on my computer) and it's been "syncing" for 15 minutes....
    My husband has over 400 contacts (business and personal) and needs a reliable backup assist so knowing the details of when is important.
    Otherwise - if I do a backup on the Blackberry software, how do I read it? Or is it only proprietary and does a restore from the software?
    So many questions when you do a new type of phone....

    I still did not have that menu but my spouse did. So I uninstalled and reinstalled after a new download and it's working. So it was a bad installation the first time.
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  • Website Backup Assistant inop

    Hi, and thanks in advance for your consideration.
    When I log in to My Account on VZWWireless, and go to Backup Assistant, it starts to load my contacts, but I continually see the black/red circling arrow icon.  Thinking it just needed more time, I gave it an hour.  Still thinking, so I left it over night, and this morning it was still hung up on the circling icon.  Any help?  Thanks.  (yes, I have cleared my cache for this website.)  Thank You!

    We would like to apologize for any inconveniences this has caused you. The problem you are experiencing is a issue that our technicians are aware of. A trouble ticket has been issued.  We are working diligently to resolve the problem. At this time a Estimated Time of Resolution  has not been set. As we get more information we will be sure to pass it along.

  • Backup Assistant Plus error won't go away.

    Hello, 
    After Backup Assistant Plus was pushed to my phone i keep getting an application error:
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    This is on a Samsung Stratosphere device.
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        Hi NickM219,
    Application errors are no good! I know its important to have a properly working phone at all times. Let's get this resolved. If you are not going to use this great feature, you can remove it via MyVerizon http://bit.ly/xB4iTc . Sign in>Click " " sign next to I want to>Plan>Change features>Remove Backup assistant plus> save changes. The device will no longer prompt you to use this application, however the app icon will remain on the device. Keep me posted.
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    Pamelaf_vzw
    Tweet us @vzwsupport 

  • Loaded Backup Assistant on my PC and it won't Start any suggestions?

    I wanted to transfer data from my old phone (not active)  to my new phone (active) so I downloaded and installed Backup Assistant. When I click the Icon to open it it say it has an error and has to shut down. Any ideas what is wrong. Is there another way to do this (free). I can't tell if I can even access the old phone data to transfer it.???

    Did you use backup assistant on the old phone to back up the contacts?  If not, then you'll need to do that first.
    Once the contacts are backed up, re-activate the new device (and if you already were using BU Assistant and your new device is activated, start here.)
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  • Error Code 1001 with Backup Assistant apps

    This started a while ago, but I'm back on a Verizon network for a few days so I figured it would be easier to try to solve it now.
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        I understand the importance of being able to use your device to the fullest of its' capabilities ahwitz. Do you still have active service with us? Have you permanently relocated to Canada? Please be aware we only support devices that are permanently based in the United States. We do have global roaming options; however, that's on an occasional basis. If you are using a Verizon Wireless configured device outside the United States on another network, I'm sorry our control is limited.
    JonathanK_VZW
    VZW Support
    Follow Us on Twitter@VZWSupport

  • Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

    I just got my second LG Cosmo 2 phone device and am having the same problem noted by others.  I was told by a customer service rep to take my first phone back to a local store and exchange as the backup assistant problem I am having will be resolved.  Well it did not resolve...read on.  The first time I go to use the phone in the morning Backup Assistant is checking if changes to my directory have occurred.  You have to unlock the phone to let it complete or you hit end to cancel the update.  I have worked with customer service to fix the problem with no success.  We have deleted backup assistant, which apparently re-installs automatically when you access "Apps".  One customer service agent told me to change my schedule from midnight to some other time in the day as sometimes the Verizon systems are not available from midnight to 6 am.  I am totally frustrated with this annoying issue every morning and especially if you are in a hurry to answer or make a call.  Seems to me  the backup assistant application could have a schedule option of "off" or "manual" so that this problem goes away.  Let the phone user determine how they want to manage their directory backups.  I've been in the software business for over 30 years and backup assistant is just poorly designed and it is proven by the numerous complaints similar to mine.  It would be so simple to fix with a software update and stop a lot of wasted time in this forum or unnecessary calls to customer reps.  It anyone has a solution please let me know. Thank you much.

    Hi gmeyerco,
    I know how frustrating it can be to have Backup Assistant connect randomly.  The next step I would take would be to uninstall the application and reinstall it.  Please follow these steps to uninstall/reinstall:
    To Uninstall:
    Press Menu
    PressMediaCenter
    Press Browse and Download
    Highlight Backup Assistant
    Choose options on the bottom left
    Choose Cancel Subscription
    To Reinstall:
    Press Menu
    PressMediaCenter
    Press Browse and Download
    Press Backup Assistant
    Choose Free Subscription
    Then follow the steps for installation and set up.
    I am certain this step will resolve your issue, please reach out to us if the steps do not resolve your concern and we will certainly continue with trouble shooting.
    Thanks,

  • How can I restore contacts from Backup Assistant

    My contact list has been corrupted. I have been using Backup Assistant for some time and want to restore my contacts from a previous backup.
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    Here is a reply from a VW CS regarding the same question a few months back:
    Click this link Backup Assistant (sign in) to check if contacts are available. You may sync directly from the site, by simply clicking sync on the right hand side (above contacts).
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    For additional information on how to restore contacts, click the link below:
    Backup Assistant

  • Why is Verizon support for Backup Assistant so limited?

    Folks, I have wasted a whole day looking for a solution to this problem. Perhaps this posting will save someone from wasting their time.
    After over an hour on the phone with two customer support people and a wasted hour at the local Verizon corporate store, and endless hours searching for an answer online, I am at a dead end. There are hundreds of reports in these forums about problems with Backup Assistant (BA). There are instructions on the Verizon website that indicate BA will work if you follow the steps. It just ain't so. Seems to me all Verizon cares about is selling the latest and greatest smart phones.
    Here's the story. Backup Assistant was working on an LG VX6100. It is a tedious program, but at least contacts could be backed up when it worked.
    Today I transferred the 6100 to a new number for a family member, and activated an LG VX8300 for myself. The first phone customer support person directed me through the same steps numerous times and just couldn't believe that the menu options they spoke of were NOT on the phone. I was finally turned over to a second customer support person who directed me through exactly the same futile steps. I read them the same error message over and over again. It was: "Unable to retrieve catalog. Please try again later (3332)." Then I was directed to go to a Verizon store in town for help. Another useless venture. I brought along the following instructions which I found in one of the forums here:
    https://community.verizonwireless.com/message/826595#826595
    Correct Answer Re: VX8300 "No Application" Message, also an Error (3332)
    SuzyQ CommunityLeader
    SuzyQ Feb 29, 2012 8:42 AM (in response to Grove)
    This response several months ago from MikeS_VZW - there IS a fix but as rep may have to look to find it -
    We hear your!  I have posted several things about not being able to access the Get It Now catalog on some older devices.  Before, there was no way to get your access back to the catalog.  You had to upgrade to a new device if you did not access the catalog between September and March 25, 2011.  There has been a lot of feedback about not being able to access the catalog, so we made it possible to get it back.
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    2) Make sure you don't have blocks on your line that is preventing you from accessing the Get It Now catalog (app blocks, etc.)
    3) Take it into any Verizon Wireless corporate store (authorized dealers/premium retailers will probably not have this ability).
    4) Explain your issue to them.  If you are getting error 3332 when you bring up Get It Now, let them know.
    5) A representative will plug your phone into a computer and flash the certificate/update onto your phone (we have articles in our information database to walk them through that if it's their first time.
    6) Enjoy having access to your Get It Now catalog again!
    This is new information. Before, the only option was to get a different phone.  I know this sounds cheezy, but we do hear you. Lots of feedback came about due to this change, and although we tried to be proactive as possible to alert the affected users, there were some that fell through the cracks.  Feel free to PM me or call customer service at 800-922-0204 for further information about this.
    Good luck!  And note it specifies CORPORATE STORE - that may be why you weren't getting anywhere before.  Use the Store Locator (top right of your screen) to make sure you are dealing with a corporate rather than "authorized reseller".
    The store clerk read it. After dinking around with the phone for 15 minutes he said he thought a software update for the LG VX8300 might help. He took it in the secret back room, and came out a few minutes later and said that they didn't have the latest version because the IT people hadn't made it available to them and probably wouldn't because the phone was an older phone. Apparently anything older than 4 years is ancient in Verizon's eyes. He suggested I might be able to get it directly from LG. He also said I could bring in the VX6100 and maybe they could transfer the contacts directly from it to the VX8300 if they could find a cable. However, that still leaves me with no Backup Assistant. That was that.
    LG does indeed have updates available online, but it requires a special LG USB cable which I do not have. For instructions visit
    http://www.howardforums.com/showthread.php/985182-Tutorial-VX8300-How-to-upgrade-downgrade-your-firmware-W-Pics
    http://www.lg.com/us/support-mobile/lg-VX8300
    Ideas, anyone?
    This whole ordeal does not make me want to commit to a 2-year contract that comes along with new equipment.

    I noticed that you posted this a couple of months ago...  I just activated an old VX8300 as well and am having the same error messages.  Did you have any luck getting it figured out?
    I agree with you as well.  I am getting married in June and do not want to upgrade to any kind of data plan for 2 years and after we get married we're switching to Sprint, not this Verizon garbage with the worst customer service that only cares about screwing people over in this terrible economy. (Sorry, enough ranting from me, just curious if you ever got it fixed? Thanks!)

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