Backup Assistant and Verizon Cloud not working correctly

I have a Samsung Galaxy SIII. Been using BU Assistant Plus a long time. Recently found out about "Cloud"...downloaded it, installed it, can't load it. Have repeatedly downloaded, installed, tried to load, uninstalled, reinstall.... I've about had it. Neither Back Up Assistance Plus, or Cloud are working properly. Cloud - not at all. I click the icon, the red screen appears with a gray radio button that says, "Get Started". I press it, then after 5 seconds the screen goes black, a dialog box appears saying that the app has been stopped, do I want to send an error report, which I do send... Anyone have a clue? Same happens on my son's Stratosphere 2 and husband's Lucid... Please advise! Thx
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I am having exactly the same problem~ SO, so frustrating, as I do all my updating on my phone, not the cloud or my desktop computer!! And, likewise I called about hte issue and got the same advice as Spikey and did the same thing with the same shocking results (deleting all contacts on my phone). They told me to go into Settings, "backup assistant Plus" and make sure the "sync contacts" button is turned off first, then go log into my account online, delete all the contacts there, then come back to phone and choose the "backup now" button at the bottom of the "backup assistant plus" screen under settings. I did all this, and while there LITERALLY saw the box for "sync contacts" check itself back on and start sycing with the cloud, where I had just deleted all my contacts with the intent of uploading all the current, newly update info from my phone onto the cloud~ Instead all this automatic stuff started happening and the cloud started syncing my contacts to my phone, which is to say, it deleted all my contacts because the account online had just been cleared out~ I was so bummed, can't even tell you how long it took to update everything to current manually over a couple weeks on my phone and it was all gone~ Turns out I went into the trash online and was able to undelete all my deleted contacts from the online verizon account, (mind you, these were the out-of-date ones I was trying to replace with my current phone ones), and then the cloud automatically synced all these old contacts onto my phone again. So not only did I not get to send the new ones to the cloud, but the cloud sent back all the old ones replacing the work I had done.
I'm not at all convinced that they understand at verizon how to get around this. I would be really glad if anyone else has and could pipe in here. It's a real problem.

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I have a very strange problem regarding syncing. Basically, the contacts in my phonebook on my Droid Razr HD, are never in sync with Backup Assistant Plus and the Cloud. My understanding was that if I edit, add or delete a phonebook entry, it would be backed up and kept in sync with Verizon Cloud, which I subscribe to. But that never happens. Entries are in the Cloud, but never in sync with my phonebook. And when I click on a contact in the Cloud, it is always empty. It is though all 3 entities are stand alone products which remain out of communication and out of sync with each other.
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Ann154 is correct, use gMail.
The Verizon cloud is not acceptable or functional.    I went through the set up with Verizon and was not able to get backup assist and cloud to do it's job.
I just switched carrier, and from Android, to iPhone, back to android.   The only way to get it all together was to use gmail (which I did not have, but opened free, just for this purpose.)

My phone was left in a car overnight and now is not working correctly, screen looks funny and I cannot make calls? Will they be able to assist in a store?

My phone was left in a car overnight and now is not working correctly, screen looks funny and I cannot make calls? Will they be able to assist in a store?

Make an appointment at any Apple store, see what the genius bar says/does.
You don't metion whether the car was hot or cold.

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Follow this procedure for a Troubleshooting Methodology ... basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!
First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.
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On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.
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Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)
https://support.apple.com/kb/HT5262
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iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
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http://support.apple.com/kb/ht1414

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Thanks for the additional information Jimmy.avit! Having a backup copy of your data and precious moments is top priority! Please backup to iCloud www.apple.com/support/icloud to ensure that you have a safe backup of everything, then delete the Verizon Cloud, power off/on, and install the Verizon Cloud again. Test and keep us posted.
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Backup Assistant and Verizon Cloud not working correctly

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