Bad advice from Nokia UK may have invalidated warr...

I purchased my Lumia 900 from Britain on 8 June 2012.
Returning to London briefly in May this year, the phone began continuously rebooting. The Nokia Care agency in East London confirmed that the phone was covered by warranty and sent the phone for initial assessment.
But even after a full reset, the phone was unrepairable. They suggested it could be a motherboard problem and would now need to send it to higher level service for resolution. However this process could take two to three weeks and I was only in Britain for 10 days. They said they could not send the phone on, and it would have to be physically collected from them.
They said to take the phone and contact the Nokia Customer Services through UK Call Centre to get advice on my options in view of my circumstances.
I called Nokia Customer Services and explained the situation and was advised that they could not accept a collection/return from an address in Britain unless it was to be returned to the same address. They instructed me instead to take the phone back to New Zealand and pursue the warranty claim process through the local Nokia agency.
All these actions are documented.
When I got back to New Zealand five weeks later, it appears that a. the warranty had expired in the meantime, and that b. Nokia NZ could not help as it was only covered in the UK.
At no time was I informed that the phone:
would not be covered by warranty from within New Zealand, or
that the warranty expiry date was only 10 days or so away on 8 June. (I did not know this myself until I returned to New Zealand.
Having been a loyal customer of Nokia over the years I feel I have been cheated out of my legitimate warranty claim through poor support and bad advice.
Solved!
Go to Solution.
Attachments:
Nokia letter.docx ‏15 KB

Thankfully this issue may now be resolved thanks to good engagement and consideration by case manager Art at Nokia NZ. He has agreed that the warranty should be honoured in the circumstances and has authorised repair. Good news.

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  writer.WriteStartElement("DataSource")
  writer.WriteAttributeString("Name", Nothing, "tbdata")
  writer.WriteStartElement("DataSourceReference")
  writer.WriteEndElement() ' DataSourceReference
  writer.WriteEndElement() ' DataSource
  writer.WriteEndElement() ' DataSources'DataSet
  writer.WriteStartElement("DataSets")
  writer.WriteStartElement("DataSet")
  writer.WriteAttributeString("Name", Nothing, "tbdataset")
  writer.WriteStartElement("Query")
  writer.WriteElementString("DataSourceName", Nothing, "tbdata")
  'writer.WriteElementString("CommandText", Nothing, "/* Local Query */")
  writer.WriteElementString("CommandText", Nothing, "TableDirect")
  writer.WriteEndElement() ' Query'Fields
  writer.WriteStartElement("Fields")
  ForEach fieldName In m_fields
      writer.WriteStartElement("Field")
      writer.WriteAttributeString("Name", Nothing, fieldName)
      writer.WriteElementString("DataField", fieldName)
      writer.WriteElementString("rd:TypeName", fieldName.GetType.ToString)
      writer.WriteEndElement() ' FieldNext
  writer.WriteEndElement() ' Fields' rd datasetinfo
  writer.WriteEndElement() ' DataSet
  writer.WriteEndElement() ' DataSets
  writer.WriteEndElement() ' Report' Flush the writer and close the stream
  writer.Flush()
  stream.Close()
  'Convert to StreamDim myByteArray AsByte() = System.Text.Encoding.UTF8.GetBytes("D:\MyTestReport2.rdlc")
  Dim ms AsNewMemoryStream(myByteArray)
  'Supply Stream to ReportViewer
  ReportViewer1.LocalReport.LoadReportDefinition(ms)
  ReportViewer1.LocalReport.Refresh()When I open rdlc in designer I get following error"Data at the root level is invalid."When I run the aspx I get following error
An error occurred during local report processing.
The definition of the report '' is invalid.
The definition of this report is not valid or supported by this version of Reporting Services.
The report definition may have been created with a later version of Reporting Services, or contain content that is not well-formed or not valid based on Reporting Services schemas.
Details: Data at the root level is invalid. Line 1, position 1.
Can anybody guide me?

Hi Wendy Fu,
Thanks for your feed back. I could see Microsoft.ReportViewer.ProcessingObjectModel.dll to add as reference to my project. Actually I can open generated rdlc in designer, at run time I get error. I could not make out where is the exact mistake out of three
options flashed.
The definition of this report is not valid or supported by this version of Reporting Services.
The report definition may have been created with a later version of Reporting Services
or contain content that is not well-formed or not valid based on Reporting Services schemas
Details: Data at the root level is invalid
My web config has following references
<add assembly="Microsoft.ReportViewer.WebForms, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845DCD8080CC91"/>
<add assembly="Microsoft.ReportViewer.Common, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845DCD8080CC91"/>
May be I have to change these versions to 9 or 10.
First I will try adding Microsoft.ReportViewer.ProcessingObjectModel.dll .
Once thanks for your reply.
Races

I accidentally got a virus on my iPhone and it may have gotten into the iCloud storage, how do I remove the virus OR how do I restore from a back-up that occurred before the virus infected the system?

When I was browsing on Safari on my iPhone, I accidentally got an advertisement where you could not close it out unless you clicked on its pop-up screen. So I clicked yes (Looking back, I should've turned off my iPhone then immediately closed out the ad before it could load), then I closed out immediately. But then things went haywire as the Siri automatically went off without me pressing for it, then the music on the iPod part of my iPhone played randomly and got crazy. So I tried resetting the entire settings and restored at a previous point, but I want to be 100% sure the virus is completely gone. I fear it may have infected the iCloud storage and if I cannot completely wipe out the virus without removing any data that was stored prior to the incident, I want to be able to know how to restore from an older session before the incident happened.
Can you please help me?

If things seem to be going haywire with your phone, it seems that it MAY be a software issue.
Now, that being said, that does not necessarily mean that it is a virus. Software issues do happen sometimes. It is probably just coincidence.
What you need to do is restore the device using iTunes. This will fix any software issues. After you have done this, you can restore from an iCloud backup.
iCloud does not back up the actual software, so no, the "virus" would not have gotten into the backups.
The link below provides steps on restoring your device using iTunes as well as how to restore from an iCloud backup.
http://support.apple.com/kb/ht1766
Don't worry! Everything should be back to normal if you follow these steps.

I have a iMac version 10.6.8 and used to have adobe flash player my laptop requires me to download the latest version of the player but warns me that there is a "risk" downloading from the internet. Anyone else experienced this and may have some solutions

I have a iMac version 10.6.8 and used to have adobe flash player my laptop requires me to download the latest version of the player but warns me that there is a "risk" downloading from the internet. Anyone else experienced this and may have some solutions

Install it directly from Adobe. Ensure that you use the uninstaller before installing.

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