Bad response from nokia care

My phone's audio is not working and ..they aren't rectifying it...pls nokia if u r listening then do the needful

Hi, Rupesh_30. Apologies for the service you have received. Let's try to help you on this one. For which phone is this? When you said that your "phone's audio is not working", are you not able to hear anything on the phone when engaged in a call? Is the behavior the same when streaming/listening to music or videos? How about when the phone is set to loudspeaker or when a headset is connected to it? If the issue you have is not the one I mentioned, please let us know then the exact issue you have, so we can further help.
Have you tried sending the phone to a Care Center and have it inspected? If yes, this was where you get a "bad response". Is this right? Aside from not rectifying the issue, what did they inform you about this?
Hope to hear from you soon.

Similar Messages

Bad advice from Nokia UK may have invalidated warr...

I purchased my Lumia 900 from Britain on 8 June 2012.
Returning to London briefly in May this year, the phone began continuously rebooting. The Nokia Care agency in East London confirmed that the phone was covered by warranty and sent the phone for initial assessment.
But even after a full reset, the phone was unrepairable. They suggested it could be a motherboard problem and would now need to send it to higher level service for resolution. However this process could take two to three weeks and I was only in Britain for 10 days. They said they could not send the phone on, and it would have to be physically collected from them.
They said to take the phone and contact the Nokia Customer Services through UK Call Centre to get advice on my options in view of my circumstances.
I called Nokia Customer Services and explained the situation and was advised that they could not accept a collection/return from an address in Britain unless it was to be returned to the same address. They instructed me instead to take the phone back to New Zealand and pursue the warranty claim process through the local Nokia agency.
All these actions are documented.
When I got back to New Zealand five weeks later, it appears that a. the warranty had expired in the meantime, and that b. Nokia NZ could not help as it was only covered in the UK.
At no time was I informed that the phone:
would not be covered by warranty from within New Zealand, or
that the warranty expiry date was only 10 days or so away on 8 June. (I did not know this myself until I returned to New Zealand.
Having been a loyal customer of Nokia over the years I feel I have been cheated out of my legitimate warranty claim through poor support and bad advice.
Solved!
Go to Solution.
Attachments:
Nokia letter.docx ‏15 KB

Thankfully this issue may now be resolved thanks to good engagement and consideration by case manager Art at Nokia NZ. He has agreed that the warranty should be honoured in the circumstances and has authorised repair. Good news.

Does replace phone from nokia care is brand new ph...

HI,
I was facing a problem in my nokia lumia 820.and for that I have submited my phone to nokia care center.after a long try they decided to replace my pohone.but I search on internet about replacement of nokia phone ,and as per that i found that they provide the refurbished  phone,not a brand new seal packed phone.
so any one know about exact process of replacement.
and what is the difrance between the refurbished  phone and new seal packed phone.
please sugest me.beacuse my phone is just 3 months old and i want new phone,I didnt pay for any refurbished  or any kind of repaired phone,It is like a buy a second hand phone.
Thanks
Tushar

tpalekar wrote:
HI,
I was facing a problem in my nokia lumia 820.and for that I have submited my phone to nokia care center.after a long try they decided to replace my pohone.but I search on internet about replacement of nokia phone ,and as per that i found that they provide the refurbished  phone,not a brand new seal packed phone.
so any one know about exact process of replacement.
and what is the difrance between the refurbished  phone and new seal packed phone.
please sugest me.beacuse my phone is just 3 months old and i want new phone,I didnt pay for any refurbished  or any kind of repaired phone,It is like a buy a second hand phone.
Thanks
Tushar
your problem it's same as me, my lumia 720 now it's been 15 days at nokia care centre Indonesia, has been used it for 2.5 months and they didn't gave me any replacement, lucky for you got replacement so it doesnt disturb your daily activity.
For me using back my Nokia E-71, and tired waiting when my phone finished, such a waste money.
Dear Moderator feel free to remove this post, thanks.

VERY BAD RESPONSE OF CUSTOMER CARE OF BLACKBERRY IN INDIA- REDINGTON INDIA

I am Santosh Kumar from Anand, Gujarat,,INDIA writing for a problem raised in my BLACKBERRY Z10.
Details:-
1. IMEI NO. [personal information removed]
2. PIN:- [personal information removed]
Their service centres at gujarat and toll free no.s customer care executives are non responsive and indifferent to issues/problems of customer. they dont pick the phone, If once the call is attended the call is disconnected after giving uncooked anwers and take no liability and in opposite they direct me to do things which are supposed to be in their domain.
the service centre at BARODA, GUJARAT
Name:
Redington India Ltd
Address:
GROUND FLOOR, CHANDRALOK,31, NUTAN BHARAT SOCIETY, NEAR M.K. HIGH SCHOOL,ALKAPURI, BARODA
City:
Baroda
STD Code:
0265
Phone Numbers:
3951206 /3951202/200
first of all , their all contacts no.s are dead, not working. The same no.s are also given by customer care executive . They refused to give verified current no. and do not feel the responsibilty to provide working nos.Any how I managed to get the current working no. The person responding Mr. sanjay outrightly rejected my service request on the ground that I have purchased the blackberry Z10 through online retail portal. They did not even pay attention about to check IMIE no. to verify whether it comes under Redington India perview.My series of conversation with various people on customer care centre and service centre made them realise that their notion of not providing service to a online purchased phone is not correct. They realised , even after they not attend to our problem and issues.
Even my blackberry phone, the worst phone I purchased is in dead condition , it is under warranty , still no people of the service centre or toll free people show any concern or directed the path to follow.
pl. take time to call me , if you people are little bit sensitive for a loyal customer of yours.
yours
santosh kumar
IRMA, ANAND , GUJARAT, INDIA

Hi! Welcome to the BlackBerry Support Community Forums!
Wow! So many personal information on one post! Never post personal information here, this is a user-2-user forum. We are not BlackBerry employees and so are these BlckBerry Centers, they're independent contractors.
Please see How This Site and Formal Support Work
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Static lines problem and bad response from Apple employee

I first saw the static lines in my iphone5's keyboard and then again while opening a folder. It was only after 3 days from my purchase. The very next day I went to the Apple store of Shibuya (JAPAN) with my Japanese friend and talked the problem with Apple's employee but the response was really cold(rude, not like that of Apple store employee) Without listening to the whole thing he asked us to consult with Apple's technician in 2nd floor if we have any hardware issues and then leaved us without a single more word. It felt like an insult and then we returned back home with some bad images of Apple's employee in our mind. That was not our first visit there but definitely was first to get such a rude response.
Today once again I saw the same problem in my iPhone5. I am not sure if they will take my problem seriously or not if I visit there again. There in Silicon valley, Tim cook talks about the best customer experience in Apple store, but here in Japan we had a worst customer experience.
Tim, better provide normal customer service first than only talking about best customer experience.

ok... just an FYI, this is a user to user forum... therefore no one from Apple will ever see your complaint. You can file your complaint at www.apple.com/feedback. In the situation with your phone, you can also contact your carrier and see if they will swap the device for you. In the USA I have Sprint, and had a similar issue when the 4S was released. Apple claimed they had no fix for it. Then I went to Sprint, and they swapped the phone for me and the issue was resolved. I haven't read anything about this issue with the 5 though.

Nokia 808 Pureview- No downloading from Nokia Musi...

Guys, I just got a Nokia 808 Pureview about 20 days back after a fantastic 2 years with my N8 (on Anna).
Initially, I was downloading music fine. But one day, I tried downloading music from PC. I logged on to ovi.music.com using my Nokia ID, and tried downloading few songs from the site on my Laptop....
It asked me to download a software called "Ovi Music Downloader". I downloaded & installed it. But songs did not get downloaded even then, on my PC....
Now, the problem is that when I try downloading it in my mobile, it just pretends to download, but the download never fills up ... in other words, no song is getting downloaded now.
Kindly help me to get my mobile Music downloads working again... What should I do now?
Additional Details: I just checked on my PC: I am not logged into Nokia Ovi Music site. Also, my subscription has 340 days remaining.
================================
==============================
My Story: Used 6670, Used N91, Used N8, Using Pureview 808 now. I requested Nokia to get N91's sound quality and features in the latest phones. No response from Nokia!
Solved!
Go to Solution.

Hi Gaurav, Problem Solved! Problem Solved!! I got the solution. Read on... In your mobile:
1. Open Nokia Music and Go to your "Download History", and sort by "Date"only (it is default).
2. One by one from the top, click each song to open its window, and see if it is downloaded or not.
* If it is downloaded, it will show a "Play" Icon on the right side of the song... Ignore it, exit this song by clicking "Back" and move on to the next song...
* But, If it is not downloaded, it will show a "download arrow" icon... If it does show download icon, click on it to start the download, then "LONG PRESS/ HOLD AND PRESS" the same icon, till it shows you "Cancel Download? ".... Click "Yes" to cancel the download...
3. Now move on to the next song in the List of "Download History", and do the same. If it downloaded, leave it.
But, if it is not downloaded, click on download icon and when download starts, long press on the same icon to stop download. Same thing.
4. After doing this on 5-6 songs, exit Nokia Music and restart it... You should see smaller numbers now in the Blue box.
5. When this "blue circle" number reaches 1, keep on searching and you will find a DOWNLOAD STUCK file... This file's download will be stuck... It should show half downloaded, but it won't download further...
Stop this download by long pressing the download/ play icon.... That's it.
Problem solved. Now you can download any song, even the same song which was stuck. Today, I just downloaded the entire Christmas Album which had a song which stuck, and few more other songs.
If you don't understand anything, then I'll add screenshots too.
NOTE: My problem maybe solved, but its sad that Nokia ignored such problems even on complaining to them. Yes, 5-6 days ago, I sent a mail to customer care, and I didn't get a reply as yet. Just because we got a dying platform doesn't mean that it is bad and will not be supported.
==============================
My Story: Used 6670, Used N91, Used N8, Using Pureview 808 now. I requested Nokia to get N91's sound quality and features in the latest phones. No response from Nokia!

Poor Service Record of Nokia Care Centers in India

Hi
I have a Nokia N95 1st Generation SmartPhone. I am trying to get a body replacement for the phone along with keypad and all other panels.
I tried to get the same from Nokia care center @ Noida (Sector-2, Micronas Telecom), India. Even After they kept my handset for over a month , I had to fight to take my set back from then without the body replacement as they did not have the availability of the external body for whole month .(That's the reason I got).
Fake and duplicate (Near -Original copies) of this external body are available in market but i don't want to risk my phone usage experience and ease by buying those. Then, I do not know what to do now and whom to approach as nokia care centers dont even bother answering there customer care phones in Noida.
My experience with Nokia I would say is - Phones - Good .... Service and Support - Very Very Poor.
This forum would probably be my last try to attract attention from any Nokia people or anyone who can help me out on this. Any suggestions from users are welcome. Please help asap.
Thanks
Akshit Bajaj
#: +91 -9717097722

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Support sucks at Nokia Care Egypt ..................

Thanks to assist me to get a resolution for my problem with Nokia Care Egypt,& Raya Shop Egypt .The problem started since I've purchased 2 Phone Sets models[Lumia 620 : 2,000 L.E. & Lumia 920 : 4,999 L.E.] on date: 8th of April 2013,and got a one year warranty from Raya included in the purchase. reciept number : 64980 from city stars branch .
-since I've turned on my Lumia 920 ;I've noticed that it restarts automatically with no reason ,and without notification
- the temperature of the device is getting very high during:
- normal 2G phone calls
-Internet surfing
-charging
-the mobile need to be charged every 4 hours even if not used;and just turned on .
-and finally;after only 20 days of usage the mobile has restarted and it halted on a Nokia logo and no response .
i have already handed the mobile to Nokia care Egypt on 30/4/2013 with receipt number : 1198584 . i wonder how Nokia factories provide a phone set witch has not been tested and get faulty just after 20 days .
I've already contacted Nokia care Egypt on phone number:19 576 ;and they informed me that they're waiting for my
approval for the phone format and data loss[while they've got this verbal approval on 6/5/2013 ];and they confirmed that the fault was software and they would hand me the phone on 22/5/2013 .
Then later on today ;I've been to the Nokia Care at Nasr City;and they informed me totally different story:
-the problem is hardware
-they need to replace the whole board for the phone
-I've asked to hand me a written technical report with this ;and they refused ;and said that I cant have it till they hand me the mobile and make me sign off the delivery .
-I'd to write down another complaint [while the old one was not replied yet ] ,and got a photo copy for it .
I wont accept to have a hardware repaired phone with just only 20 days usage so either to have a new phone set or have my money back .
If I didn't receive an email reply to this message within 24 hours ;I'd start my legal suit against Nokia;and already have opened a complaint at the CPA ;and they just need to have the legal documents to start procedure.

UPDATE
Just got my phone back from Nokia Care Egypt and they switched the motherboard (essentially meaning a new phone with a new IMEI minus the touch and the cover). As i said in my previous post they kept me waiting for 37 DAYS and after receiving the new phone it had Belle fp , OMG they didnt even bother to check on the SW and update it .. I mean dont they have a code of conduct or something. Anyway told them and then updated it now to the latest version.
Of course the next "Fight" will be on how to transfere the extended warranty i had with the old phone to the new one.
My verdict Nokia Care is incompetent and i dont recommend anyone to deal with them.

Justification of Nokia Care Bangladesh

With due respect i just want to question of having Nokia Care (service centers) in Bangladesh. There are several complains exists against them. Recently i gave my new 5800 for servicing (since there is a big question regarding the launching of ever worst model by Nokia) as it produce noisy sound during listening music. They had solved the problem simply by updating firmware (i hardly belief that hardware can be fixed by software). As a result i have to go that nokia care 2nd time within two weeks. But i still not getting my phone back. Now the are telling that they don't have the parts !!!!!
Then why this nokia care for? Are they only to provide some **** firmware upgradation thing (which can be fixed from home)?

dear mr. th3jin i hope u have not experienced any bitter experience form Nokia Care yet. That's why u can tell this thing. I hope if u were in the nokia care, i got the instant service. Because i've no idea how a faulty sound device can be fixed by some twisting things. May be u r great technician. However i still do not receive the phone from Nokia Care. What u now tell regarding the standard of Nokia Care. I'm not questioning the standard of rest of the world's nokia care. I'm talking about Bangladeshi Nokia Care. The complaint is not mine but I've talked many of the same experienced person of Bnagladesh. Moreover the Quality control is not up to the mark regarding recently realesed 5800 (if u visit some of the forum u'll get it), i this context SonyEricsson rocks.

Mis-giuded by nokia care centre

a yeara nd half ago i brought nokia c6-01 . now its touch screen started cre4ating problems. i went to nokia care they said as c6-01 is no longer available in market so its imposible to repair my set. still i gave them and they took it without making any official entery and wthout any reciept. i waited for near about two months and asked again and again. after 2 months they handed me a c6-01 and said it was a new piece but when i usede it also had touch problems. i checked imei to confirm that it was somer other set or am being fooled. it was some other imei. i went again to nokia care with sad heart as i loved my set very much , they charged 1500 rupees unofficially and still the set they gave had some portion of touch screen that didn`t even repsponded to touch and i have to use it horizontal to select some menu options. when i again complained i was assured to get help by replacing touch when ever it will be available.. untill that i can wait and feel as i am fooled......i love this model very much.. am not that much financially strong to bear a such loss... please if possible guide me as this whole incident made my mind go blank...i do not know what to do aor how to ask for help....please guide asap...

Nokia Support is a different department from Nokia Care Point. They handle complaints or technical assistance, providing further assistance on your concern. Contact them and describe to them your concern so that they could assist you and provide you with appropriate resolution on this matter.

Worst nokia care and awesome nokia technicians

baught my lumia jus 1 month back...the screen was loosely fixed....and whenever i pressed a bit hard and swipe horizontally the screen would move.....
send it to nokia care (Country:india,
`state:kerala,
place:Thrissur)
on primary investigation from nokia care team, they told me that it was a feature of all lumia 800s.(damn good)
so i requested them to please show it to some one who has some technical knowledge.so they send it to nokia factory(DELHI(india))
After 15days, that is today, i received my lumia back in exactly the same condition i gave it.
The screen was still loosely fixed.
cheers to nokia technicians in the nokia factory.
Nokia care team told me they will again send it for 15days.i said enough.
Selling my nokia lumia 800 tomorrow....i dont know if anybody would wanna buy it.......

I had problems with my lumia 800, the first time I sent it in, it came back scratched etc, the display was just destroyed for a new phone, so I sent it bavk in again, and got a new device all together, it was some nokia certified warranty center that handled my case the first time.
I have to say though that these days such service is not common anymore, so I think nokias customer care is actually good.
And being a former iPhone user, and a long term nokoa user before that, I prefer the lumia over my iPhone hands down, the build quality and os, pretty much everything is just better.

Who is runing Nokia Care Line?

I've been trying to get very simple answers to very simple questions.
"Which courier you've used to send my phone back to me? Can I get tracking number? "
I'm sure it is outsourced to somewhere in Asia. my best guess is Taiwan or Singapore. Why don't you provide better textbooks to them to follow? Or may be give them proper training so they actually would know what they are doing.
It has been 3 days 3 different people but no answer. They can't even answer if Nokia care sent my phone back! If I believe email I received from [email protected] my phone waits me in my closest Nokia Care point! I didn't even took it to a Nokia Care to send for repair!
Hey Nokia! All I wan't to know is that if you've sent my phone back what is the tracking number so i can redirect it to my house instead of work place. If you haven't when are you going to?
If anyone from Nokia cares my repair id was : 1-OY3JHS

Last I heard it's handled by a bunch of poorly trained script readers based in the Phillipines. You'll get very little sense from them so all you can really do is wait.
I like to think of them as the "muppets from manilla".

Upgrading a Car Kit from Nokia 6310i to Nokia 6680

I drive a Mercedes E320 which has a fitted car kit which takes a Nokia 6310i in a cradle. This works very well and is integrated to the car radio etc, it is not a Mercedes kit as it does not integrate to the Mercedes Command System (i.e. I can not push the button on the steering wheel to answer calls etc). I think it is Nokia Car Kit but I can not be sure as it is hidden under stacks of plastic and leather and it will be a devil of a job just to find the box.
Last year I upgraded to a Nokia 6680 (my trusty 6310i having decided to retire) and given the law on use of phone in cars I thought it about time I put a new car kit in the Merc, (I cant do with things in my ears, so headsets are out of the question). I have bought a CK-7W and the cradle for the 6680 but as it is going to be a difficult job to locate and replace the whole system (or expensive if I have the dealer do it) the question I want to ask is simple. Is it possible to just CUT the cables between the different cradles and thereby join the new 6680 cradle to the existing 6310i car kit, (I am quite proficient with a soldering iron and heat shrink tubing). OK, I know this is a bit Heath Robinson but if it will work then it will save me a whole load of time and inconvenience, or a whole stash of money as I don’t relish the thought of ripping out a Mercedes dashboard just to find the car kit
If it is possible does anyone know the cable colours (if they are not the same, between 6310i and 6680).
Thanks
David

Hi
The new cradle (CA27) will not work with the old car kit (assuming its the CARK-91).
But If you can locate the CARK-91 control box behind the dash (my guess is that it will be near the radio of behind the glove box), there is no need for cutting/ joining of wires.
Autoleads make an adaptor from the old Nokia 6-pin to the new 4-pin connector.
Its simply then a case of replacing the phone cradle, replacing the control box with CK-7W, swapping the other connectors (mic, speaker), plugging in the converter, and away you go.
Search for "06-208B Autoleads Adaptors" in Google for the converter (be careful - there is another adaptor that is 4-pin to 6-pin
Rgds
RichMessage Edited by rich_wookey on 05-Mar-2007
12:44 PM

Official response from support : We dont care whether it works or n

Front Panel Header Intel HD Audio Compatible (2x5pin)
Under specifications for X-Fi XtremeGamer you have the above. In other words the card is compatible with Intel HD Audio Front Panels.
Now i have here an official response from Creative Support saying that said front panel, listed in the specifications, is for their own internal testing purposes ONLY.
In other words, whether it works for their customers is irrelevant. Creative does not care whether it works, as their official stance is that it is only for Creative internal testing, and NOT for customer use.
So whether it works or not for customers is irrelevant.
Lets pause here for a moment. The advertised specs here on Creative's website...are not what is available for customer use?
So...
24-bit Analog-to-Digital conversion of analog inputs: 96kHz sample rate
96kHz sample rate right? What next?
"Oh sorry 96kHz sample rate is for our own testing purposes only, we cannot guarantee the customer is able to achieve a sample rate of 96kHz. Even if you get a sample rate of absolutely zero it is not valid for warranty purposes."
If technical specs are not what is really available to customers...wow...then this is a major scam. How about buying a fi've room apartment to discover that...SURPRISE...its only a two room flat, the fi've room is for testing purposes only LOL.
Jesus christ why doesnt Creative just ship all X-Fi XtremeGamers with the front panel pin soldered off after they finished testing? After all its not for customer use right?

<a target="_blank"]http://93.95.7.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=96,E=000000000026465748,K=68,Sxi=9,Case=obj(26 56),Kb=ww_english_add,VARSET=ws:http://us.creative.com/[/url]?There are some cables floating around that would work I think. Do a search on the forum I remember seeing a few links pertaining to this. The link above is from Creative Knowledgebase showing connectivity options for the X-fi's. Creative doesn't sell the cables so of course they will be of no assistance and would not support it. They were?no help in my case and I had to figure it out on my own.
Message Edited by kpo6969 on 09-9-200704:35 AM

MediaSource Player: "Response from CDDB server had bad synt

I am using the Creative MediaSource Player as part of the software I got with my SoundBlaster Audigy 2 PCMCIA card. I cannot register to use the CDDB database. I get the error message "Response from CDDB server had bad syntax"?There are many posts here regarding CDDB problems, but none?mention that particular error message. In fact, I Googled it and only two sites came up. But I read all the proposed solutions here and in those two sites, and have tried the following:?. Deleted cddb.db2. Unregistered and reregistered the 4 files mentioned3. Updated to latest version of the software4. Disabled ZoneAlarm5. Tried another app - I CAN successfully access CDDB from Roxio Easy-CD Creator's CD player.6. Manually entered the proxy address that's in IE|Tools|Connections?Has anyone else received this error message? What does it mean? The problem is clearly with the Creative product. Any suggestions?Many thanks,?-- Eric

In the initial customer on that bug, it was not so much the client or what the client was doing, but the fact that it was connecting to the wrong backend IMAP server. If you are going thru the MMP, that should not happen. If you are going thru the webmail server (used by Convergence, UWC, and old webmail), it should not happen. Both of those (MMP and webmail) use the mailHost attribute to determine which backend to connect to. This specific 3rd party software was a different webmail service. It was supposed to be using the mailHost attribute, but it had a bug. So all connections were going to a default backend. And they have set up Distributed Shared Folders -- see:
https://wikis.oracle.com/display/CommSuite/Managing+Shared+Folders#ManagingSharedFolders-ToSetUpDistributedSharedFolders
The key to this bug is that the client has connected to one backend and that backend, for whatever reason, has proxied that connection to a different backend and the bug is in handling errors on that backend-to-backend connection.
We have also seen it happen while moving users. It could also happen if the user is accessing a shared folder owned by a user on a different backend.

Bad response from nokia care

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