"Bad Authentication" when pop or smtp with Verizon e-mail using Evolution
I'm using Evolution 3.2.3 as my e-mail client.
It's worked with literally every ISP and mail service other than Verizon.
I followed the instructions on the Verizon support e-mail client setup:
Incoming mail server (POP3): pop.verizon.net
Incoming Server Port Numbers: 995
Outgoing mail server (SMTP): smtp.verizon.net
Outgoing Server Port Numbers: 465 Why is this important?
Make sure SSL encryption is enabled for the incoming and outgoing mail server.
But if I try to receieve or send e-mail I always get a "Bad authentication response from server" error.
Has anyone ever got Evolution to work with Verizon?
I searched and it seemed to work up until the year 2013.
For the sake of example, we are going to pretend that we are setting up fictional account "[email protected]" and the password for logging into that account in webmail is "fakepassword" - Again, this is a fictitious account for the sake of an example.
The settings for using Verizon's servers would be:
Incoming Server: pop.verizon.net
Server Requires Authentication: Yes
Username: fakeacct
Password: fakepassword
Requires a Secure Connection (SSL): Yes
Port: 995
Outgoing Server: smtp.verizon.net
Server Requires Authentication: Yes (You can set it to use the same settings as incoming, or manually enter the username and password.)
Requires a Secure Connection (SSL): Yes
Port: 465
If you are given the option anywhere for Secure Password Authentication (SPA), set it to No, Normal, Plain, etc. - This can also be listed as "Authentication type" in some clients.
These settings should work unless you have a Verizon/Yahoo account, in which case the server names are: incoming.yahoo.verizon.net -and- outgoing.yahoo.verizon.net
If all of that is set up and it's still not working, your best bet is to provide a screenshot of your settings (with personal information blocked/removed) and any errors you are getting.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."
Similar Messages
-
I am having trouble with comcast e mail using safari
I am having trouble with xfinity e mail using browser, SAFARI
I too had this issue. I was recently an employee and user of Comcast and they do not support Safari. Some functions work, many don't. I used Firefox and had no issues. I also set up my mail using MAC MAIL and didn't have any issues with that.
-
How to sync desktop and iPad with Verizon e-mail?
I've set up my mother's iPad with her e-mail account, which is through Verizon FIOS. She can send and receive fine on the iPad, but it doesn't sync with her desktop computer. For example, whatever she deletes on the iPad remains on the desktop, so she has to clean up her e-mail on her desktop computer regardless. Is there some way to fix the sync issue?
Sounds like it is a POP3 mail account and the iPad is not set to delete the messages from the server. You have to go to the Advanced setting tab for the account and select when you want the messages deleted from the server.
-
I have created a mail box with 22 names in it. When I want to send an e-mail to this address and its recipients, only 7 of the 22 names appear in the address line of the e-mail. Why won't the remaining 15 names and addresses appear in the address line?
okay, this is actually a common problem. from your main screen select the blackberry key (next to track ball)->options->security->general settings->include address book->no->reset phone->problem should be fixed!
let me know if this works for you,
Andrew
Andrew Hager
U.S. Cellular Corporation
Smartphone Specialist -
Verizon yahoo mail - use POP3 to download Sent Items?
Hi,
I am using Verizon Yahoo Mail. I'd like to setup a POP3 account in Microsoft Outlook 2010 to download all of my messages onto my hard drive. I managed to get to the point where I am able to retrieve all of the messages in my Inbox, but if possible, I would also like to retrieve the messages that are in my Sent Items folder as well. Can anyone tell me how I can do this.
Thanks in advance,
PaulVerizon Yahoo utilizes the Yahoo front end for webmail, etc. Usually the problem that generates these errors codes is temporary and will resolve itself if you logout and log back in or simply try again in a couple of hours. If the problem happens everytime it will need to be investigated further.
Lee_vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. -
ITunes U Posting Dies (Bad Authentication) When Updating Metadata
I've been trying to use the default iTunes U workflow to post recorded files to iTunes U. The upload of the files goes fine but for some reason when the pcast_post2iTunesU script gets to the bit about updating the metadata for the file I get "ERROR: pcast_updateiTunesU: Authentication to iTunes U failed." I'm positive this is part of the metadata section because I can comment it out and everything is peachy.
Obviously my credentials are correct because I can post the files. At first I had an issue with the timestamp (can't use time.apple.com to get the computer time), but again, the posting of files works so I have to believe I'm not that far off that it would always fail on the metadata part.
Anyone run into something similar?Answered my own question. Make sure you're using the main administrator credentials for your site. I had used a custom credential. Seems to work for uploading but not metadata.
-
User authentication when OBIEE is integrated with EBS
Hello guys
I have a conceptual question about how OBIEE authentication is performed in an integrated environment with EBS? If the goal is to have users access to OBIEE based on their roles given in EBS, what kind of authentication is it needed for such implementation?
Do I import users and group from EBS database or LDAP server (if its available)? what kind of session variable and ini block is created if I want to do data level secuirty based on user groups?
Please give some basic idea and guidelines on topic
Thank you very muchhi,
the final solution must face and fill your needs....
Bi suite has 3 ways of making-having user-groups...
1.manual
2.ldap
3.from external database
If the goal is to have users access to OBIEE based on their roles given in EBS, what kind of authentication is it needed for such implementation?
-->match the roles from EBS to your liked in OBIEE
check and this,
http://it.toolbox.com/blogs/eye-on-obi/oracle-bi-applications-obiee-security-integration-with-oracle-ebusiness-suite-17246
hope i helped....
http://greekoraclebi.blogspot.com/
/////////////////////////////////////// -
Complete working code for Gmail POP3 & SMTP with SSL - Java mail API
Finally, your code-hunt has come to an end!!!!
I am presenting you the complete solution (with code) to send and retrieve you mails to & from GMAIL using SMTP and POP3 with SSL & Authenticaion enabled. [Even starters & newbies like me, can easy try, test & understand - But first download & add JAR's of Java Mail API & Java Activation Framework to Netbeans Library Manager]
Download Java Mail API here
http://java.sun.com/products/javamail/
Read Java Mail FAQ's here
http://java.sun.com/products/javamail/FAQ.html
Download Java Activation Framework [JAF]
http://java.sun.com/products/javabeans/jaf/downloads/index.html
Also, The POP program retrieves the mail sent with SMTP program :) [MOST IMPORTANT & LARGELY IN DEMAND]okey.. first things first... all of your thanks goes to the following and not a s@!te to me :)
hail Java !!
hail Java mail API !!
hail Java forums !!
hail Java-tips.org !!
hail Netbeans !!
Thanks to all coders who helped me by getting the code to work in one piece.
special thanks to "bshannon" - The dude who runs this forum from 97!!I am just as happy as you will be when you execute the below code!! [my 13 hours of tweaking & code hunting has paid off!!]
Now here it is...I only present you the complete solution!!
START OF PROGRAM 1
SENDING A MAIL FROM GMAIL ACCOUNT USING SMTP [STARTTLS (SSL)] PROTOCOL OF JAVA MAIL APINote on Program 1:
1. In the code below replace USERNAME & PASSWORD with your respective GMAIL account username and its corresponding password!
2. Use the code to make your Gmail client [jsp/servlets whatever]
//Mail.java - smtp sending starttls (ssl) authentication enabled
//1.Open a new Java class in netbeans (default package of the project) and name it as "Mail.java"
//2.Copy paste the entire code below and save it.
//3.Right click on the file name in the left side panel and click "compile" then click "Run"
import javax.mail.*;
import javax.mail.internet.*;
import java.util.*;
public class Main
String d_email = "[email protected]",
d_password = "PASSWORD",
d_host = "smtp.gmail.com",
d_port = "465",
m_to = "[email protected]",
m_subject = "Testing",
m_text = "Hey, this is the testing email.";
public Main()
Properties props = new Properties();
props.put("mail.smtp.user", d_email);
props.put("mail.smtp.host", d_host);
props.put("mail.smtp.port", d_port);
props.put("mail.smtp.starttls.enable","true");
props.put("mail.smtp.auth", "true");
//props.put("mail.smtp.debug", "true");
props.put("mail.smtp.socketFactory.port", d_port);
props.put("mail.smtp.socketFactory.class", "javax.net.ssl.SSLSocketFactory");
props.put("mail.smtp.socketFactory.fallback", "false");
SecurityManager security = System.getSecurityManager();
try
Authenticator auth = new SMTPAuthenticator();
Session session = Session.getInstance(props, auth);
//session.setDebug(true);
MimeMessage msg = new MimeMessage(session);
msg.setText(m_text);
msg.setSubject(m_subject);
msg.setFrom(new InternetAddress(d_email));
msg.addRecipient(Message.RecipientType.TO, new InternetAddress(m_to));
Transport.send(msg);
catch (Exception mex)
mex.printStackTrace();
public static void main(String[] args)
Main blah = new Main();
private class SMTPAuthenticator extends javax.mail.Authenticator
public PasswordAuthentication getPasswordAuthentication()
return new PasswordAuthentication(d_email, d_password);
END OF PROGRAM 1-----
START OF PROGRAM 2
RETRIVE ALL THE MAILS FROM GMAIL INBOX USING Post Office Protocol POP3 [SSL] PROTOCOL OF JAVA MAIL APINote:
1.Log into your gmail account via webmail [http://mail.google.com/]
2.Click on "settings" and select "Mail Forwarding & POP3/IMAP"
3.Select "enable POP for all mail" and "save changes"
4.In the code below replace USERNAME & PASSWORD with your respective GMAIL account username and its corresponding password!
PROGRAM 2 - PART 1 - Main.java
//1.Open a new Java class file in the default package
//2.Copy paste the below code and rename it to Mail.java
//3.Compile and execute this code.
public class Main {
/** Creates a new instance of Main */
public Main() {
* @param args the command line arguments
public static void main(String[] args) {
try {
GmailUtilities gmail = new GmailUtilities();
gmail.setUserPass("[email protected]", "PASSWORD");
gmail.connect();
gmail.openFolder("INBOX");
int totalMessages = gmail.getMessageCount();
int newMessages = gmail.getNewMessageCount();
System.out.println("Total messages = " + totalMessages);
System.out.println("New messages = " + newMessages);
System.out.println("-------------------------------");
//Uncomment the below line to print the body of the message. Remember it will eat-up your bandwidth if you have 100's of messages. //gmail.printAllMessageEnvelopes();
gmail.printAllMessages();
} catch(Exception e) {
e.printStackTrace();
System.exit(-1);
END OF PART 1
PROGRAM 2 - PART 2 - GmailUtilities.java
//1.Open a new Java class in the project (default package)
//2.Copy paste the below code
//3.Compile - Don't execute this[Run]
import com.sun.mail.pop3.POP3SSLStore;
import java.io.File;
import java.io.IOException;
import java.io.InputStream;
import java.util.Date;
import java.util.Properties;
import javax.mail.Address;
import javax.mail.FetchProfile;
import javax.mail.Flags;
import javax.mail.Folder;
import javax.mail.Message;
import javax.mail.MessagingException;
import javax.mail.Multipart;
import javax.mail.Part;
import javax.mail.Session;
import javax.mail.Store;
import javax.mail.URLName;
import javax.mail.internet.ContentType;
import javax.mail.internet.InternetAddress;
import javax.mail.internet.MimeBodyPart;
import javax.mail.internet.ParseException;
public class GmailUtilities {
private Session session = null;
private Store store = null;
private String username, password;
private Folder folder;
public GmailUtilities() {
public void setUserPass(String username, String password) {
this.username = username;
this.password = password;
public void connect() throws Exception {
String SSL_FACTORY = "javax.net.ssl.SSLSocketFactory";
Properties pop3Props = new Properties();
pop3Props.setProperty("mail.pop3.socketFactory.class", SSL_FACTORY);
pop3Props.setProperty("mail.pop3.socketFactory.fallback", "false");
pop3Props.setProperty("mail.pop3.port", "995");
pop3Props.setProperty("mail.pop3.socketFactory.port", "995");
URLName url = new URLName("pop3", "pop.gmail.com", 995, "",
username, password);
session = Session.getInstance(pop3Props, null);
store = new POP3SSLStore(session, url);
store.connect();
public void openFolder(String folderName) throws Exception {
// Open the Folder
folder = store.getDefaultFolder();
folder = folder.getFolder(folderName);
if (folder == null) {
throw new Exception("Invalid folder");
// try to open read/write and if that fails try read-only
try {
folder.open(Folder.READ_WRITE);
} catch (MessagingException ex) {
folder.open(Folder.READ_ONLY);
public void closeFolder() throws Exception {
folder.close(false);
public int getMessageCount() throws Exception {
return folder.getMessageCount();
public int getNewMessageCount() throws Exception {
return folder.getNewMessageCount();
public void disconnect() throws Exception {
store.close();
public void printMessage(int messageNo) throws Exception {
System.out.println("Getting message number: " + messageNo);
Message m = null;
try {
m = folder.getMessage(messageNo);
dumpPart(m);
} catch (IndexOutOfBoundsException iex) {
System.out.println("Message number out of range");
public void printAllMessageEnvelopes() throws Exception {
// Attributes & Flags for all messages ..
Message[] msgs = folder.getMessages();
// Use a suitable FetchProfile
FetchProfile fp = new FetchProfile();
fp.add(FetchProfile.Item.ENVELOPE);
folder.fetch(msgs, fp);
for (int i = 0; i < msgs.length; i++) {
System.out.println("--------------------------");
System.out.println("MESSAGE #" + (i + 1) + ":");
dumpEnvelope(msgs);
public void printAllMessages() throws Exception {
// Attributes & Flags for all messages ..
Message[] msgs = folder.getMessages();
// Use a suitable FetchProfile
FetchProfile fp = new FetchProfile();
fp.add(FetchProfile.Item.ENVELOPE);
folder.fetch(msgs, fp);
for (int i = 0; i < msgs.length; i++) {
System.out.println("--------------------------");
System.out.println("MESSAGE #" + (i + 1) + ":");
dumpPart(msgs[i]);
public static void dumpPart(Part p) throws Exception {
if (p instanceof Message)
dumpEnvelope((Message)p);
String ct = p.getContentType();
try {
pr("CONTENT-TYPE: " + (new ContentType(ct)).toString());
} catch (ParseException pex) {
pr("BAD CONTENT-TYPE: " + ct);
* Using isMimeType to determine the content type avoids
* fetching the actual content data until we need it.
if (p.isMimeType("text/plain")) {
pr("This is plain text");
pr("---------------------------");
System.out.println((String)p.getContent());
} else {
// just a separator
pr("---------------------------");
public static void dumpEnvelope(Message m) throws Exception {
pr(" ");
Address[] a;
// FROM
if ((a = m.getFrom()) != null) {
for (int j = 0; j < a.length; j++)
pr("FROM: " + a[j].toString());
// TO
if ((a = m.getRecipients(Message.RecipientType.TO)) != null) {
for (int j = 0; j < a.length; j++) {
pr("TO: " + a[j].toString());
// SUBJECT
pr("SUBJECT: " + m.getSubject());
// DATE
Date d = m.getSentDate();
pr("SendDate: " +
(d != null ? d.toString() : "UNKNOWN"));
static String indentStr = " ";
static int level = 0;
* Print a, possibly indented, string.
public static void pr(String s) {
System.out.print(indentStr.substring(0, level * 2));
System.out.println(s);
}END OF PART 2
END OF PROGRAM 2
P.S: CHECKING !!
STEP 1.
First compile and execute the PROGRAM 1 with your USERNAME & PASSWORD. This will send a mail to your own account.
STEP 2.
Now compile both PART 1 & PART 2 of PROGRAM 2. Then, execute PART 1 - Main.java. This will retrive the mail sent in step 1. njoy! :)
In future, I hope this is added to the demo programs of the Java Mail API download package.
This is for 3 main reasons...
1. To prevent a lot of silly questions being posted on this forum [like the ones I did :(].
2. To give the first time Java Mail user with a real time working example without code modification [code has to use command line args like the demo programs - for instant results].
3. Also, this is what google has to say..
"The Gmail Team is committed to making sure you always can access your mail. That's why we're offering POP access and auto-forwarding. Both features are free for all Gmail users and we have no plans to charge for them in the future."
http://mail.google.com/support/bin/answer.py?answer=13295
I guess bshannon & Java Mail team is hearing this....
Again, Hurray and thanks for helping me make it!! cheers & no more frowned faces!!
(: (: (: (: (: GO JCODERS GO!! :) :) :) :) :)
codeace
-----Thanks for the reply,
I did checked by enabling session debuging and also checked pop settings it's enabled for all
mails, I tried deleting some very old messages and now the message count is changed to 310.
This may be the problem with gmail.
Bellow is the output i got,
DEBUG: setDebug: JavaMail version 1.4ea
DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc]
DEBUG POP3: connecting to host "pop.gmail.com", port 995, isSSL false
S: +OK Gpop ready for requests from 121.243.255.240 n22pf5432603pof.2
C: USER [email protected]
S: +OK send PASS
C: PASS my_password
S: +OK Welcome.
C: STAT
S: +OK 310 26900234
Custom output: messageCount : 310
C: QUIT
S: +OK Farewell. -
Switched to iPhone 5 on July 31st. Since then our data usage has doubled. Verizon will not help find out what the problem could be, they claim they are unaware of a problem. I told them to look on the customer support page and many have complained about the problem. Now on the apple site I see it may be an apple problem. Some one needs to fix this. Apple you want us to use your products, please do t make it cost us more money just to do what we did prior without problems. Prior phones were iPhone 4 and we never had issues and never went over 8 gb's for 4 phones. Now we are doing 14. Can anyone tell me what is going on. Getting ready to stop using cell phones all together.
Well you could Restore it from your backup and see if that helps. If it doesn't Restore it as new and manually add things back until the problem starts again.
I would also suggest trying a different SIM.
Without iOS 7 there is no way to isolate what is using the data. -
Operating system not found when deploying to machines with two hard drives using MDT 2013.
Computers with two hard drives will not boot after the install OS step in the task sequence. I get the "An operating system wasn't found. Try removing drives that don't contain an operating system" error. I am able to get the
machine to boot by swapping the hard drives' boot order, but the task sequence won't complete after this. The deployment works fine on machines with one hard drive, and I'm not getting any errors from the task sequence. I'm deploying windows7
enterprise x64 using MDT2013. This is a new custom image and task sequence generated using MDT2013. I can't remove the second hard drive because there are scripts that run on the second hard drive during deployment and also because I don't desire
to remove and re-install 250 hard drives. I've not experienced this problem with earlier versions of MDT.The bdd.log file you sent does not show two internal drives, it shows only one.
Console > Please wait while DiskPart scans your configuration... ZTIDiskpart 12/16/2013 9:57:04 AM 0 (0x0000)
Console > DiskPart has finished scanning your configuration. ZTIDiskpart 12/16/2013 9:57:05 AM 0 (0x0000)
Console > DISKPART> ZTIDiskpart 12/16/2013 9:57:05 AM 0 (0x0000)
Console > Disk ### Status Size Free Dyn Gpt ZTIDiskpart 12/16/2013 9:57:05 AM 0 (0x0000)
Console > -------- ------------- ------- ------- --- --- ZTIDiskpart 12/16/2013 9:57:05 AM 0 (0x0000)
Console > Disk 0 Online 60 GB 60 GB ZTIDiskpart 12/16/2013 9:57:05 AM 0 (0x0000)
Console > DISKPART> ZTIDiskpart 12/16/2013 9:57:05 AM 0 (0x0000)
Console > Volume ### Ltr Label Fs Type Size Status Info ZTIDiskpart 12/16/2013 9:57:05 AM 0 (0x0000)
Console > ---------- --- ----------- ----- ---------- ------- --------- -------- ZTIDiskpart 12/16/2013 9:57:05 AM 0 (0x0000)
Console > Volume 0 D DVD-ROM 0 B No Media ZTIDiskpart 12/16/2013 9:57:05 AM 0 (0x0000)
Is this the problem?
Keith Garner - keithga.wordpress.com -
Safari scrolls to bottom when filling out form with developer tools in use
I love the Safari developer tools and use them all the time, but one behaviour is driving me up the wall. Whenever I have the developer tools open (whether for the error console, the web inspector, etc.) and I try to enter data in a form on the page, for every character I type or control I click, the page scrolls to the bottom. I end up having to close developer tools (not great if what I'm typing is to see the result in the tools) or typing blindly. Scrolling back to the form doesn't work, because it scrolls to the bottom again for the next character typed or control clicked.
I'm using Safari 4.0.5 on Snow Leopard, but this behaviour has been consistent for some time in earlier versions of Safari and on Leopard. Any tips for changing this would be greatly appreciated.HI and Welome to Apple Discussions...
Make sure Safari is opening in 32-bit mode, not 64. Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Also, (in that same window) make sure Safari is NOT running in Rosetta.
If you still have problems, go to the Safari Menu Bar, click Safari/Preferences. Make note of all the preferences under each tab. Quit Safari. Now go to ~/Library/Preferences and move this file com.apple.safari.plist to the Desktop. Relaunch Safari. If you can use Safari / Dev tools, then that .plist file needs to be moved to the Trash.
Carolyn -
Trouble with work e-mail using Outlook 2007
I am trying to add a work email to outlook 2007, using web access with a https://company address here/ the company provided me with, I have been googling this for some time and can't seem to find any relevant answer to this. this closest I have found
is that it may be a configuration problem with Outlook 2007, but there is no mention of a fix.
I would be most grateful if someone could help me with the set upHello,
Thanks for your participation in this forum.
Please follow Sheng Jiang's suggestion and go to
Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients forum to ask for help.
This thread will be moved to Off-topic.
Your understanding will be appreciated.
Bob Bao
Do you still use the same Windows 8 LockScreen always? Download Chameleon Win8 App quickly, that changes your LockScreen constantly.
你是否还在看着一成不变的Windows 8锁屏而烦恼，赶紧下载这个
百变锁屏
应用，让你的锁屏不断地变化起来。 -
I get "ERRORS: Empty symbol. [pop]" when publish PlatypusGame.fla with Toolkit for CreateJS
I am using platypusgame.zip downloaded from http://www.adobe.com/devnet/createjs/articles/getting-started.html. I did not changed anything. Default settings. SWF file is publishing with no errors. Flash CS6 on Macbook OS X 10.7.4. No preview in Safari.
What may cause this error?
Upd: The same error when I publish it with Toolkit for CreateJS using Flash CS6 on PC Windows7. Here, despite on this error, I can see preview in Google Chrome.
Am I the only one who gets this error in Output panel?
Message was edited by: PushkinAlSo, after 2 months of conversations with Adobe Technical Support, and getting from their folk some contradictory answers (here is some examples: "This is not an Adobe's issue, this is CreateJS's issue, so ask about that on their forum", to "Yes, this is a bug and it was fixed but we won't tell you in what version it was fixed", "No, this bug has never been registered yet in our bug database, we will registere it for you", "Here is the bug number ... , you can track it in Adobe database via this link...", "No, you cannot track it via that link, because this bug is registered in our local bug database, you have not access to it" etc.), I got the "final" answer that basically contained 2 part: 1) You cannot use audio in your project (i.e. createJS Toolkit won't convert it), this is a feature, not a bug 2) so, the" Error" message should actually reads as an "Warning" message, that audio won't be converted.
I am pretty sure that if I talked to another Adobe guy next time, I would probably get yet another answer, but I won't. You may, if you want. Be prepare though for the following: 1) you will have to wait at least 30 min when a next representative is free (do not be fooled with their "peace of mind" offer - they never called back in that period of time that they promise) 2) the 1-st level representatives sounds like have no clue what is what and how it works 3) you cannot call the next level representative even if they leave you there number and extention and tell you to call them directly - the first level representative just won't connect you to that extention 4) they may ask you what is the better day and time to call you back - they never called at that day/time 5) they may call you at 7 am because of different time zone 5) they will give you contradictory answers 6) every time you call them, you will have to explaine everything from very beginning, and after every newpeace of information (new to this particular representative, even if that was descussed several time with another representatives) , they will put you on hold for 10-15 minutes to discusse it with someone else 6) every more advanced level representative will want to share your screen and see the problem "with their own eyes"; does not matter that you provided your file with your case, they won't bother to try it on their end until you insist that to do that. And even they did and admited they had the same issue, the next persdon to whome you will talk next time will want to share you screen "to see it with their own eyes"!!!
So, if you are ready for that - go ahead -
How to file a Complaint with Verizon
I don’t know how to file a complaint with, or about, Verizon customer service. After calling Verizon I was shuffled between departments, supervisors, and finally directed to “verizon.com/contactus”. After spending an hour browsing the “contact us” section of the website, it became abundantly clear that I would not be able to find what I was looking for on the website.
A month ago I was in the middle of the moving process and was dreading the seemingly inevitable process of setting up the internet/television/phone, a process that I had to do many times before. My son had informed me of Verizon’s transfer service, also known as “Moving with Verizon”. As we were only moving 3 miles down the road, I figured that I would visit my local Verizon store as this would continue to be the store I turn to if I chose to stay with Verizon. I had several concerns that I wanted to have addressed, chief among them were:
- I have built up a significant number of movie titles in my digital library. If I stay with Verizon, will I be able to keep the movies that I had purchased?
- Each time I move I am inconvenienced with having to distribute my new phone number to my friends and family. Will I be able to keep my current phone number if I stay with Verizon?
- When I first started with Verizon I had significantly less credit with Video on Demand than I do now. If I stay with Verizon, will I have to go through the grueling process of building up my credit again?
The sales associate was very kind and willing to help. I was assured that
- I should be able to retain my purchases with Video On Demand
- I can bring my phone number from my previous address
- My Video on Demand credit could possibly be reset after the transfer, but a single phone call to customer service could set my credit back to normal with minimal effort
Throughout my questioning I was assured that my current services would transfer uninterrupted by the time of the move. As you could imagine I was ecstatic. We scheduled a technician to show up to the new house, when I asked the representative on the phone “What should I do with my current cable boxes and internet router while I wait for the technician?” I was told that the technician would handle it.
The technician arrived two weeks ago, we were given a box and instructed to package the previous equipment and drop it off at our local Verizon store. The technician gave us our new number, when we asked him about our previous number he appeared to not know what we were talking about. He was apologetic about the mix up and gave us a phone number that we could contact. Shortly after the technician left, my family noticed that our digital library was completely empty. The next day I went back to the Verizon store, was apologized to, and then instructed to only place one order in at a time, because multiple orders on a single account tend to slow each other down. We decided to resolve the issues one at a time starting with the phone.
My wife called and was told to wait a day or two. After waiting two days, my wife informed me that she was bounced between different departments over the course of several days, but was assured that the issue was resolved. I told my wife that I would handle the future endeavors with Verizon as she appeared to be a little flustered by the experience. I later received a courtesy call from Verizon confirming that our phone number was restored. I asked the lady whom I was talking to whether she could help me with my VoD service or transfer me to someone who could. She assured me that she could help and asked me whether or not we had received new set-top boxes for our televisions. After I informed her of the new boxes, she apologized to me and informed me that due to copyright infringement laws that our digital library was lost and that we could not receive any kind of compensation. I decided to call customer service, and after talking to representative for almost half an hour I was placed on hold and then told that there was nothing that could be done at this time and that I was going to be disconnected, before I could respond I was hung up on.
Three nights ago I took my concern back to the Verizon store as I dropped off our previous equipment. I was given several new phone numbers. That evening I spent over 2 ½ hours on hold waiting for a representative. After explaining my situation I was transferred to another representative who worked with me and put in a work order to have our digital library restored. I was quoted 48 hours, but the issue was resolved that evening.
Not intending to cause any more issues with Verizon until our digital library issue was resolved, my family abstained from renting or purchasing any movies from Video on Demand. I had promised my son and grandson that if the movies were restored, I would add the new Star Trek movie to our library so that we could watch it together. I was slightly irked to realize that when I tried to add a new title to my library an error message would pop up. I called the number on the message and entered the error code. I was placed on hold for almost an hour. When I finally reached a representative, he informed me that the problem was that my credit had been reset during the move and the issue could only be resolved by another department which had just closed for the evening. I decided to work at home the next day so that I could watch the movie when my son came home that evening. The next morning I called and realized that the opening time quoted to me was obviously in a different time zone. When I finally reached an agent, 2 hours later, I was told that I was 5 dollars over my credit limit. I informed the representative of my situation, as proof I pointed to the fact that the bill that I had paid earlier this week was almost 200 dollars more than my current statement. I was asked to wait 30 minutes and to call back if the issue hadn’t resolved itself within an hour. An hour later I called, explained my situation to another representative, and was told to call back in an hour if the problem hadn’t resolved itself. An hour later I called and after being sent to several different representatives I was asked to call back in an hour if the issue hadn’t resolved itself.
Meanwhile my wife was contacted at worked by Verizon, informing her that there was no record of us returning the equipment and that we could be facing additional charges if we did not straighten out the issue. After spending the next several hours assuring my wife and showing her how on the receipt, each piece of equipment was clearly scanned and entered into the system, I decided to call customer service again as my VoD was still displaying the same error message. I was apologized to yet again, and was told that my order was being slowed down due to a high number of unresolved issues on our account. I was assured that he would clear out the mess and that we should be able to order movies that evening, if not I should call back in 24 hours. I apologized to my son and grandson yesterday evening, both of them took it surprisingly well. This evening I waited until 7:30 to contact customer service (31 hours after I was told to wait 24 hours), I was placed on hold again and again for over an hour and a half. I finally was told that my account would be cleared out to resolve the issue, I informed the gentleman that I was already told that would be done and then referenced the ticket number that I had received (and double-checked) from the gentleman the day before. After speaking to his supervisor about the issue I was informed that there was no record of this action nor was there any ticket number matching the one I had given him. The gentleman tried to help me for several more minutes until he transferred me to another department because neither he nor his supervisors could understand why my account wasn’t letting him change the date on my ticket, as he had reset all my resolved issues.
I explained my situation to the representative who after reviewing my account information informed me that I could have had the issue resolved on the 29th of August but someone during my process removed my order. She then informed me that due to the number of unresolved orders on my account the system could not let her schedule a credit increase until the 26th of September. After repeatedly asking her what I could do to expedite this process, I came to realize that all she could do was repeat to me the information that she had already said. I then asked her who I could talk to resolve this issue or file a complaint. After rambling for several minutes I was then transferred to the billing department. After explaining my situation, yet again, to another representative, my account was reviewed again, and I was once again informed that I was over my credit limit. After going into details a little more intimately, I was assured that the earliest that I could receive the credit increase was the 26th of September, and that I should make another payment. I informed her that I had just paid over $550 dollars on my last bill and had given up the majority of my free time over the last 2 weeks trying to resolve issues that I was assured wouldn’t be a problem by a Verizon representative. I asked if I could receive a small credit to my account ($30) so that I could just watch the movie and feel like I received a small victory for sacrificing so much of my time. She informed me that only her supervisor could make that call. She informed me that I would have to wait around 15 minutes on hold (what’s 15 minutes when I’ve already waited 8+ hours on hold?). After explaining my situation to Cornell he reviewed my account and then reworded what I had just told him. He informed me that the department that deals with my issue (the department that just transferred me to billing) was now closed and that I would have to wait until Tuesday (4 days) to have my issue resolved. After explaining the fruitlessness of dealing with that exact department with the exact information he was trying to send me off with, he placed me on hold for several minutes and then came back and agreed to only meet me half way, a $15 dollar credit. I was extremely offended. This is not even 3% of my average bill. $15 for 2 weeks of unsatisfactory service, in addition to 12+ hours of my personal time in addition to my wife’s time and visiting the Verizon store. After explaining to Cornell that $15 was less than satisfactory, I asked for an email address or a complaint line. He agreed with me that it was frustrating and explained to me that it was getting late for his department “almost 11:40 in the evening”, the exact time where I am. He gave me Verizon.com/contactus, which after reviewing the page, I became insulted. I have continually followed up with my phone calls and stayed loyal to Verizon, following the instructions of each representative that I have talked to in the last several days.
Verizon has provided both my family and me with an excellent entertainment package as well as outstanding customer service in the past. I would like to believe that despite the fact that I was lied to by both a sales representative and a supervisor that my family’s experience over that last few weeks with Verizon is not a common one. I am more than willing to place this movie order on my next bill, all I ask is that you please help me to enjoy the advertised early release and to enjoy the services I previously had with your company.We've been having problem with our Verizon Fios set up since the moment we moved in to our new place. We've had several technicians come through, and then eventualy aftet two weeks of setting up appoitments and calling the customer service folks, they were finally able to resolve the issue. However, the nightmare doesn't end here. Last week, our neighbors switched over to Verizon Fios, and their technician swtiched our cables with theirs ( what a sloppy, lazy, job) meaning that they unplugged everything that was running to our apartments and transferred over to their becuase they didn't want to put in the extra work to chech and make sure that everyone was getting service. After, we had noticed the problem, my husband called customer service to put in a ticket for the technician to come through and resolve the issue. The ticket was made for Wednesday, Nov 7th, 2013 under ticket number {edited for privacy}, the rep had clealry stated that a technician will come anytime from 3 - 7, which meant that one of us had to be home. My husband took off work and waited for the technician to come through, however, NOBODY showed up. Instead, they told us that they were came at 5 oclock but nobody was home. The same day we called customer service again, and reschudeled to the next day. Thankfully, someone showed up at literally 7pm, meanwhile my husband was waiting at home since 3pm. After hounding them down and calling every hour to make sure that they would show up. Sure enough, they coudn't fix the wiring with out a bucket truck, which the technician mentioned he didn't have since it was already late in the game and eveything was closed. So again, my husband called to make another appoitment, for Saturday, November 9th, 2013, and again, the customer service people confirmed that someone will show up on this day from 8am-12pm. Guess what!? NOONE came, because NOONE issued a ticket, meanwhile we knew for a FACT that we made an appoitment. It's been one week, and no end to this problem. I am appalled, that a multibillion dollar company such as Verizon has such poor customer service in this area. It is sickening and sad, that noone can come and fix a small issue such as this. I hope that this will be resolved tomorrow, ( as they confirmed that they will come on Sunday) if not we have no other choice but to cancel our services and switch to something else. If only Google fiber was in town, things would have been so much easier, and not OVERPAID, especially now with the CRAPPY service we've been getting.
-
Does anyone actually read contracts with Verizon or do you trust your rep will help?
This is my "verizon" experience. I've sent the following letter to various people with no response as of yet. I'm wondering if i'm the only person in the world that does not understand why it's perfectly acceptable to charge someone for service they are not getting? Any comments are appreciated. See my letter below:
Dear Verizon,
I’m an original Radiofone customer (mid 90’s). Then I was an Alltel customer. Then I became a Verizon customer. At peak, I had four lines I think. For the last few years, I’ve had three and most recently I’ve had two. My husband was moved to his office’s plan. We gladly paid the cancelled fee a few years ago for that as we wanted his number, although I probably could have asked nicely and you guys would have waived it as Verizon is so great to deal with, or they were.
Now his company line is with T-Mobile. I finally bit the bullet and left you guys. I didn’t want to but we have four lines, all unlimited minutes and text. One line has 2.5 gb of data and the other three have 500 mb of data. My bill is $110.00 a month. You can’t beat those prices. Although I’ve been having some issues like I can’t get phone calls in my house, even on Wi-Fi and I’m on my second tech call support of the day. I don’t have a contract, I own my phones outright and still own the Verizon phones I had (several actually) so I figured if I can’t get good service, I’m going back to Verizon. Well, that was before I got wind of Verizon’s “***** the customer on their way out the door” policy.
When I called a couple of weeks ago, I learned that one of my phones was in contract and one was out. We talked at great length about how the services are paid, for the month before, and she told me what my cancellation was ($75.00 since one phone was under contract still). I told her that I’d have the T-Mobile phones on Friday (July 12th) and I’d be porting over the lines then so I’d only owe $75.00 and a “few days of service, right”? “Yes, ma’am”, said the Verizon girl.
Fast forward to today, I have my $90.99 bill in my hand and called. I wanted the amount through the 12th of July so I could add it to the $75.00 cancellation fee and pay. That’s when I was informed I owe these lines through August 7th. I argued with the rep today, told her I had no intention of paying for service I do not have and had the girl informed me that I would be paying for the whole month, I would have waited till closer to the beginning of August to port the phones.
It was then when I was told, “Well, it’s in your contract”. Ok, maybe it is. Who reads these contracts? No one. Is there anything in it that’s negotiable? No. When I called to get the cancellation fee, this girl knew EXACTLY what I was doing and EXACTLY what day I would be porting the numbers. She knew I was calculating my last bill and at no time did she tell me that I would pay the whole month. If someone changes plans in the middle of a billing cycle, Verizon is MORE than happy to pro-rate that, but leave them and you are *******, is that the policy? Now that I’m unhappy with T-Mobile, my first thought was let’s all go back to Verizon as they are worth the extra money if it works like it should. What good is cheaper service if it doesn’t work? But I am absolutely livid right now and as things sit, Verizon will NEVER be an option for our family.
So here’s my plan. I’m going wait to see if you guys will do the ethical thing and pro-rate me for the month, ESPECIALLY since I was lied to or misled on the phone when I called to get the cancellation fee. Then I have a call into a finance manager in the family. I have every intention of paying the $75.00 cancellation fee but what sort of hit will my EXTREMELY high credit score take if I don’t pay this $90.99. We bought a truck a year or so ago and our credit rating was in the high 700’s and T-Mobile approved us for 10 lines minimum. I’m sort of thinking that a charge under $100 won’t affect me enough to worry about. If you aren’t going to pro-rate my bill, and please don’t take this as a threat, I will make it my life’s mission, and with the help of Facebook pages, to make sure everyone I know understands Verizon’s lopsided pro-rating policies and how they treat their customers because according to your reps, I should know better and should have read my contract (are you kidding me?). Bet I can get one million likes by the end of the year.
As you can tell, I’m pretty mad. Had I not called just prior to changing, I would think this is my fault and I should have known your policies, but that’s not the case. I called to get the policy and cancellation fee explained to me in detail and it wasn’t, ESPECIALLY since the rep had my porting date long before this bill generated. This all could have been prevented.
I await Verizon’s response.
Sincerely,
Stacy
>>Personal information and profanity removed<<
Message was edited by: Verizon ModeratorFirst of all, I am sure you will definitely get 1 million likes. There are several people who dislike Verizon, but even with 1 million likes, that still means less than 1% of their customer base. And I am sure several of those likes will be from "former" customers like yourself which would mean an even smaller percentage.
Maybe it happened different than you described, but the way you explained your story you did not ask for the policy on cancellation of service. You asked "I told her that I’d have the T-Mobile phones on Friday (July 12th) and I’d be porting over the lines then so I’d only owe $75.00 and a “few days of service, right”?" In this explanation, you are not asking about the policy. The statement is correct, problem with your question is you did not ask if Verizon bills for "partial months". Unless there is something you are leaving out, you also DID NOT ask for the policy on service cancellation. Yes, you would be paying for a "few days of service" but the smallest increment when you cancel service is to the end of your billing cycle. The ONLY time you ever receive a bill for a partial month is when you begin service with Verizon. NEVER when you are a current customer.
You said you talked "at great length" about how services are paid including I assume paying a month in advance for service which is how Verizon has done business for as long as I can remember. You also say your bill closes on the 7th of the month. Well that means Verizon would have "billed a month in advance" for your service on July 8th. Now you may have said you were porting on July 12, but Verizon does not have a crystal ball and not all customers follow thru with their plans. When you request a port from another provider, Verizon does not cancel your service UNTIL the port takes place. They do not cancel your service and then trust the port will proceed on the specified date. Since Verizon would have billed you for a "month in advance" on July 8, did you also ask if you would get a refund of a portion of your bill? You don't say you asked that question, but you may have done so. I assume you didn't, otherwise you would have pointed that out I suppose.
It is doubtful you will get any pro-rated credit on the remainder of the billing period, but good luck anyway.
I am in no way trying to be pro-Verizon here as I have been labeled more times than I can count. Just trying to point out Verizon's policies are easy to find in the contract. Also anyone on these forums would have been able to give you the correct information.
I am aware there are several people who claim to have been lied to by CS reps. Whether it is a lie or simply a misunderstanding, I don't know as it has NEVER happened to me in the many times I have interacted with CS. Of course, I try to research the question prior to asking CS if they give an answer which contradicts the contract or a "partial" answer which sounds like what you may have gotten when they confirmed you would be paying for a "few days of service, right". Technically, that statement is correct, but what they failed to explain to you was that you would have already been billed for a full month and would not get a refund. Technically when you spoke "at great length", this was explained to you, at least as you have mentioned in your story. As this part of the question may have been several minutes from your question about pro-rating, you may have thought it didn't apply. Quite possibly a simple misunderstanding, I have no way of knowing. Partial answers when you fail to ask the correct questions sometimes sound like lies.
Finally, good luck with your new provider if you choose to stay with them.
Maybe you are looking for
-
Serial Port communication very slow in RDP on windows server 2012
Hellò, we have installed a new server 2012 and connected some thinclients via RDP, since that moment all peripherals connected to the imported com ports of the thinclients are running very slow, for example the cash register issue any receipt only af
-
Is pages 5.0 update free in a mid 2013 Mac Book Air or you have top pay to downoload it?
-
Query on interface related to PP process
Hi, We have IDOC postings for production order goods receipt from legacy system to SAP (inbond IDOC). This will be done through middleware software using flat file. We run batch job to post these IDOCs daily to SAP. once the IDOC posts successfully (
-
OracleXMLQuery generates java.lang.OutOfMemoryError
Hi all, I am using OracleXMLQuery( ) to generate XML file from the contents of a table. I have almost 30000 rows in the table with each row containing 30 columns. The code to fetch the data and form an XML File goes like this st_CountRowsInView = con
-
I have An iPad 2 with iOS 4.3.5 and i want to upgrade it to iOS 5.0.1. Is there a way to do it and not upgrading direcctly to iOS 5.0.1? Please i need help. I downloaded the ios 5.0.1 firmware on my windows conputer but when i press update or restor