BAD SERVICE AND RUBBISH PRODUCT

Firstly i have managed to stop 2 different family members from changing their service to BT, they would thank me if only they knew.
I have only been a customer for 6 months, for the past 2 months i have had vision and broadband issues and am now chasing on a daily basis. I seem to spend my whole time speaking to various people from all over the World and get some of the best excuses i have heard as to why i cannot get what i am paying for. 1 thing i can say was good about Virgin is that when you had a fault you did not pay for it until it was sorted, no BT just claim he money.
Vision, picture is great 50% of the time, then the picture breaks up, the tech guys have blamed it on my aerial, finally an engineer comes around says it is the box not the aerial, new box in and problem starts again after a week. Call centre then firstly blame OFCOM for a transmitter problem, i phoned OFCOM they told me BT were giving the wrong information. I then called back BT to be told must be because i have a not strong enough signal going to the box, i asked why all the other TV sets in the house work off the same aerial. BT TECH reason is now the BT vision box needs a stronger signal than the other boxes.
Broadband, I have a service which at 10% of the time is over the 10mb and the lowest has been 4mb, for such a high tech company they then blame this on demand. During a check yesterday i was told that when ever it goes low because i am using wireless i can get a really good signal if i sit next to the hub with my computer, think they were losing touch with why i had wireless and the hub is only about 4m away through a door. There latest is they are blaming it on a BT server fault which would be fixed by the 28th Feb, well it must have been a server fault since i got my contract and now it is worse.
My review is the product is really poor, the TECH guys have a handbook full of complete rubbish to get people off the phone and the Customer Service department are there not to help customers, they seem happy to forward you on to the TECH department, blame everyone else on the planet. I wonder if BT have heard of sending them on an NVQ course.
If you are thinking of getting a BT product dont bother

What you have been told is correct. Freeview reception problems are down to your aerial. WiFi speeds are never as good as a wired connection and will almost certainly depend on the quality of equipment you are using and its wifi capability. If you have a problem we are happy to help. It may be that you need a lift and shift at the exchange to improve your speeds. However I sense from the way you write that you only want to have a wee moan?
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Helpful Post?
If a post has been helpful, say thanks by clicking the ratings star.

Similar Messages

Bad Service and No Customer Loyalty

Worst customer service ever. Went to the Verison store today because my power button on the top of my IPhone 5 was not working. I did a little research before and found this is a common problem with IPhone 5's. Wanted to inquire about getting a replacement to find out my 1 year warranty expired 2 weeks ago. The only thing the associates at the Katy, TX store would tell me was I should have bought the extended warranty. I have been a loyal customer for almost 10 years and they would not make a consideration. They just wanted to push their warranty. So much for customer service and loyalty. When asked why do you not stand behind your product the manager said we stand behind the serivce not the product, you can talk to Apple about that. Just horrible customer service. I wlll be looking at taking my $200 a month bill to another carrier that shows some interest in keeping loyal cusotmers. I will also be spreading my story to as many people I can. It would be nice to hear from someone from Verison. Has anyone else run into situations like this?

i disagree and maybe I am just old school. But if i purchased something I expect it to last more then 1 years, especially when the contract I signed for service is 2 years. And yes I understand manufacturers warranties, but good customer service and showing loyalty would have at least brought more empathy from the consultant as opposed to "you should have bought our warranty". I had a situation a few years ago with a washer from Best Buy. About 3 months out of "warranty" it broke. I have been a loyal BB customer for years and they recognized that, they sent a tech to look at it, deemed it was defective and replaced the unit at no charge to me. That is what loyalty and service is all about.

Really bad service, and I'm not even connected yet...

So I opted for a new fibre connection in my house. I had three months of poor connection speeds form plus-net, and although their service is very cheap , the lack of reliable connection eventually made me consider the change to bt.
I am lucky enough that the local phone network is being upgraded. So I booked online for BT tv/ infinity 2 fibre connection.
The first appointment was scheduled for the 12th of November. This was canceled by BT due to technical problems. Fair enough as they seem busy digging up the road and I understand this process can't always run to schedule. My wife had agreed to take the morning off work to let the engineer in but this was easily rearranged with BT for the 17th nov.
on the 16th now BT called to say that they had sent an engineer around two days before and that he could not get access to the property... Of course you can't get access if we are not in....make an appointment next time?
So we rang up to speak to BT they apologised and said the engineer would be there on the 17 th if we could be in. My wife rearranged her day to allow for the new appointment , stayed in the house , didn't get paid and had her time wasted. No engineer called. she spoke to BT who claimed the engineer had knocked , and phoned both mobile and house phone. Neither of my over zealous dogs or partner hear the engineer, and there is no record of the phone attempts on our devices.
I rang up to rebook and complain and was told the department was understaffed and not to ring at lunch time as everyone is out and the phones can't be answered. Also they can't rebook my appointment and that I would have to wait until December for my connection. Since I was at work in my lunch I couldn't really peruse the matter so I tried calling back after work. Unfortunately after wasting my effort navigating the phone system I was told then department was closed after 5.
So I can't call at lunch and your closed after 5 , you don't keep appointments , you make unscheduled appointments , the engineers lie and I have to wait another two weeks to get my service.
I thought paying a premier price would get me good service.
I'm deeply annoyed. I can imagine with your poor record so far that my complaints here will also go un-answered.
Please don't tell me your sorry. I want my appointment moved to a sooner date and I want a discount for having wasted my time and caucusing my wife to lose a days income.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Bad Service and customer service if you can get ahold of them!

Anyone else out there having problems with their service? The service use to be great but now my phone barely stays in 4g. When I try to call them I have to wait more then 20mins to get no one....I swear this cell provider is going downhill real freaking fast and I'm about to jump ship!!!

What you have encountered is a security feature called activation lock. An iPad running iOS 7 cannot be reset to a new user without the previous owner releasing the device by turning off Find My iPhone or entering their Apple ID and password.
The best thing you can do is to try an contact the person you bought the iPad from and get a refund. Chances are the iPad was stolen.

Bad service and support

I have heard that BT are just as bad. I think we will just have to accept that all broadband suppliers are very very bad at support.

I joined Sky a year ago when they took over O2 broadband. I had read so many bad things but decided to transfer as the offer was good and included Sky TV at the same price I was paying O2. Everything went well until my 12 month contract was up and I decided to cancel my sky tv. The process could only be done over the phone and the guy (as I had been warned in other forums) did everything to stop me, including saying his PC was playing up, he was new and never cancelled before, needed to talk to supivisor etc etc etc. But I insisted and after about 30 minutes finally was able to cancel. Today my Sky TV was cancelled. BUT so was my telephone and broadband! A call to sky and I was first told I had casnceled, then I was told I must have contacted a third party and they had canceled my contract prior to moving my broadband to them. They said that there was nothing I could do but start my contract again and that this could take up to 18 days before my phone was reconnected. I am moving to BT.

Bad service and no service

I have had my Driod Incredible 2 for at least 6 months and it is rare when I get more than 3 bars. I get none in my house and have to go outside to make calls. I read that this model is notorius for bad reception. Any suggestions? I love it but need a phone I can actually use.

Anna,
There are 2 fixes for this phone. My reception was so bad I did both!! There is the antenna finger fix and the 'ol aluminum foil fix. Below I have copied & pasted my response. I'll even send you the link to the thread. All I can say is "Do It!"
Just did the 'spring finger bend' & also the aluminum foil trick (http://www.youtube.com/watch?v=QHIdl1qrdkc)
Well, IT WORKED WONDERFULLY!!!!
I had an average signal of between -103 to -115 dBm with an asu between 4 to 1.
Now it's at a between -87 to -95 with an asu of 9 to 13!!!!
Folks, you will have a new phone! I've had my Dinc2 for almost 2 years with 3 replacements and NONE of them have had these nunbers!!!
DO IT...............DO IT NOW!!!!!!!!!
Link:
https://community.verizonwireless.com/thread/551814?start=170&tstart=0

Disgusted by BT bad service and Open Reach - charg...

Having some serious issues with BT and Open Reach, right from day 1.
Part 1:
When I opened BT phone account, rude BT operator got my name and address wrong after saying she had been there 15 years and knew her job, I had to waste valuable time to correct this.
I asked for Ex-Directory number - read next...
Part 2:
Booked the engineer, when he arrived, he was late and wasn't happy. He told us he wasn't meant to be there, he was covering for someone - very unprofessional attitude.
He got a phonecall from a friend and told them he was going to 'get out of here', this was a Friday. He left in the middle of the job. We had already waited enough for the installation and we had to wait another weekend to get it finished.
Part 3:
Eventually got connected, but the phone started ringing 3 times a day, we got recorded messages, silent calls and people trying to get info from us. This was supposed to be an Ex-Directory number...
We googled our telephone number and found out that it was from a recent local Commercial Vehicle Rental business.
Our internet provider told us there would be a charge if we changed the number, and we would have no internet for a couple of weeks.
We called BT, they offered no suitable solutions, we would have to pay the internet charge even though it was BT's mistake.
Part 4:
We are still getting as many nuisance calls. BT said they would register us with TPS - they didn't. I had to, plus registered with other bodies BT didn't tell me about. I have told BT there is an ill person here who is suffering stress from the calls but BT will not block known numbers.
Part 5:
On Monday 23rd April we lost our phone connection, so we called BT and had to push for an engineer to come before Thursday. He came on Wednesday without our knowledge and put a card through our door pretending that he needed to access the property to fix the fault.
Interestingly that was a lie, because the line had been cut outside. How do we know? Read next...
Part 6:
A very rude, unprofessional and mannerless Open Reach engineer came on Thursday, (after another long phone call to BT), told us our neighbour had cut off two BT lines and a Sky connection, and they were here to fix it.
At the end of the job he told us he would be applying a charge to US, even though he knew our neighbour a few doors down had cut our line while he was cutting his trees. The charge is in the region of £130.
I believe the neighbour is a BT customer, but BT told me they are not going to pursue the charge with him, even though the engineer's report stated the neighbour is the culprit.
BT and Open Reach are cowardly, bullying customers who are not responsible, while they should be pursuing those who are responsible for vandalising BT's property. They charge their innocent customers anyway and let them go through the stress of disputing unlawful charges from BT and Open Reach.
So far we have wasted valuable time, made dozens of useless phonecalls, are very stressed.
We are disgusted with BT and Open Reach.

Hi Guys,
This thread seems to be moving off topic, please keep it friendly.
@Mac355 - If you haven't done so yet, Please follow the advise given by John46 and drop us an email so that we can look into the details of this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Customer service and computer have gone from bad to totally unbelievable

I have a friend who was not computer savvy and asked for my help in purchasing a computer before going on vacation. I have been a best buy customer for a very long time,I would say my house was a best buy house.After the experience that she has endured and continues to deal with,I'm sorry that I took her to best buy.I private messaged Karina on the 12th so as not to make a fuss if I could get help privately but did not receive a response.The saga of customer service and her non-functioning computer from two stores in town has gone from bad to totally unbelievable.I used to work customer service and if I had treated my customers in the manner she has received I would have been looking for a job.She was accused of stealing money or the computer she paid for, she has been lied to, delayed from her vacation, had her extended warranty cancelled,numerous other things and is still dealing with a computer that is not functioning properly. I'm trying to help her and this has become harder and harder to do.I would appreciate some help as we have asked to speak to a district manager and that seems to be an impossibility.

Hi deafdragon,
It sounds like your friend is going through a complete and utter nightmare of a situation, so it’s very nice of you to be reaching out to us on her behalf. Trying to receive service on a broken computer should never be this difficult, and it’s especially concerning to hear of the serious allegations we’ve reportedly made against her while requesting assistance. As I’d hate for this to cause you both further aggravation, I’d really appreciate the opportunity to see how I may help.
Due to our Privacy Policy though, I’m unable to discuss the details of your friend’s case with you. Please have your friend create a forum account using her email address we may have on file with her Best Buy account. From there, please tell her to send me a private message with her full name, contact information, and any information she wishes me to know so that I may see what options we may have available for her.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Product Delivered Status Date should be there in Standard Search and Result screen of Service Order. Product Delivered Time should be Available in Result screen and In Result screen there should be facility to filter on basis of Time

Hi team,
Product Delivered Status Date should be there in Standard Search and Result screen of Service Order. Product Delivered Time should be Available in Result screen and In Result screen there should be facility to filter on basis of Time.
How to add this in search result screen.configuration is it possible? or any changes in development.
Compnent - BT116S_SRVO
Thanks
Kalpana

Hi Kalpana
Please reread my comment. I said to try and populate "Requested End" Date.
Make sure the date profile assigned to the transaction includes this Date Type.
If you can populate this either manually or programmatically the solution should be quite forward.
If you cannot do this, only then should you look at making any significant sort of enhancement.
Regards
Arden

My Pro Tools program was damaged by the Creative Cloud system. I was invited to install and try the Cloud,but it did me a great dis-service and has set me back in Production and personal time trying to get my pro Tools working again. I am really disappoin

My Pro Tools program was damaged by the Creative Cloud system.
I was invited to install and try the Cloud,but it did me a great dis-service and has set me back in Production and personal time trying to get my pro Tools working again. I am really disappointed and would like you to advise me how to restore my program to its working state. I am in a traumatic state since I have Artistes life work being processed in the Pro Tools 9 Program. Help! Help! Please.Ps. I tried reinstalling the software from the Disc....Still NOT working.

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

HT4623 This really ***** that they sent out and update to the iPhone ISO6 and I can't send or receive pics! Being that its apple you would think they would know better than to send out a bad update like this! I'm paying for a service and I can even use it

This really ***** that they sent out and update to the iPhone ISO6 and I can't send or receive pics! Being that its apple you would think they would know better than to send out a bad update like this! I'm paying for a service and I can even use now!!! I'm very upset! Think about canceling my iPhone 5 order! This is terrible!

Wahhhhhhhhhh! Wahhhhhhhhhh!
Are you over your little tantrum now? Do you want help you would like to continue to act like a toddler?
If you want help, try telling us what happens when trying to send pics. Any errors?
If you want to whine... go somewhere else.

Bad XML from external web service and would like to change the content

I am getting a bad XML(not valid) from external web service and I would like to change the content of the body in OSB proxy service to make it valid.
For example
<g:Information xsi:schemaLocation="http:// bad schema" xmlns:g="http://abc.com/t.xsd">
<test>Test Data</test>
</g:Information>
should become
<g:Information xmlns:g="http://abc.com/t.xsd">
<test>Test Data</test>
</g:Information>
Do you how can I do this?

I don't think it would be the best solution but you may try -
1. Conver the incoming XML to string using fn-bea:serialize() function
2. Replace the not-required content with a blank
3. Covert the string back to XML using fn-bea:inlinedXML
If you find any other solution, please let us know.
Regards,
Anuj

HT1349 Do I only have a certain window of time to register my Apple Service and Support protection plan before it expires? I certainly hope not I paid for it and could never get the serial numbers for product & protection to sync together!

Do I only have a certain window of time to register my Apple Service and Support protection plan before it expires? I certainly hope not I paid for it and could never get the serial numbers for product & protection to sync together!

Normally must register an AppleCare plan before the original warranty on the Mac expires. If you have problems registering the AppleCare plan for your MacBook, call Apple tech support and ask to be connected to AppleCare Plan Adminstration.
For future posts, please make sure you're in the most appropriate forum for the product or service you're asking about. You'll be most likely to get quick and accurate help that way.
Regards.

HT201272 used 2 days for download 1 magazine, it has been bad service from AIS ebook app and Matichon app.(download on high speed internet)

used 2 days for download 1 magazine, it has been bad service from AIS ebook app and Matichon app.(download on high speed internet)

iOS 6 came out a couple of days ago, so Apple's servers have probably been busy as a result of people downloading it

TS3198 Talking about BAD service of a carrier, for such a good product

I'm not talking about APPLE, only of bad service of the carrier giving Bad name to Apple

What are you moaning about?
Carriers do not give manufacturers bad names.
Misinformed and ignorant customers give companies bad names by bad mouthing companies over things the company has no control over and the customer failed to educate themselves about.
Go crawl back under whatever rock you just came out from.

BAD SERVICE AND RUBBISH PRODUCT

Similar Messages

Maybe you are looking for