Disgusted by BT bad service and Open Reach - charg...

Having some serious issues with BT and Open Reach, right from day 1.
Part 1:
When I opened BT phone account, rude BT operator got my name and address wrong after saying she had been there 15 years and knew her job, I had to waste valuable time to correct this.
I asked for Ex-Directory number - read next...
Part 2:
Booked the engineer, when he arrived, he was late and wasn't happy. He told us he wasn't meant to be there, he was covering for someone - very unprofessional attitude.
He got a phonecall from a friend and told them he was going to 'get out of here', this was a Friday. He left in the middle of the job. We had already waited enough for the installation and we had to wait another weekend to get it finished.
Part 3:
Eventually got connected, but the phone started ringing 3 times a day, we got recorded messages, silent calls and people trying to get info from us. This was supposed to be an Ex-Directory number...
We googled our telephone number and found out that it was from a recent local Commercial Vehicle Rental business.
Our internet provider told us there would be a charge if we changed the number, and we would have no internet for a couple of weeks.
We called BT, they offered no suitable solutions, we would have to pay the internet charge even though it was BT's mistake.
Part 4:
We are still getting as many nuisance calls. BT said they would register us with TPS - they didn't. I had to, plus registered with other bodies BT didn't tell me about. I have told BT there is an ill person here who is suffering stress from the calls but BT will not block known numbers.
Part 5:
On Monday 23rd April we lost our phone connection, so we called BT and had to push for an engineer to come before Thursday. He came on Wednesday without our knowledge and put a card through our door pretending that he needed to access the property to fix the fault.
Interestingly that was a lie, because the line had been cut outside. How do we know? Read next...
Part 6:
A very rude, unprofessional and mannerless Open Reach engineer came on Thursday, (after another long phone call to BT), told us our neighbour had cut off two BT lines and a Sky connection, and they were here to fix it.
At the end of the job he told us he would be applying a charge to US, even though he knew our neighbour a few doors down had cut our line while he was cutting his trees. The charge is in the region of £130.
I believe the neighbour is a BT customer, but BT told me they are not going to pursue the charge with him, even though the engineer's report stated the neighbour is the culprit.
BT and Open Reach are cowardly, bullying customers who are not responsible, while they should be pursuing those who are responsible for vandalising BT's property. They charge their innocent customers anyway and let them go through the stress of disputing unlawful charges from BT and Open Reach.
So far we have wasted valuable time, made dozens of useless phonecalls, are very stressed.
We are disgusted with BT and Open Reach.

Hi Guys,
This thread seems to be moving off topic, please keep it friendly.
@Mac355 - If you haven't done so yet, Please follow the advise given by John46 and drop us an email so that we can look into the details of this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Question regarding homehub and Open reach router -...

Hi all,
I had infinity installed earlier this month and am happy with it so far. I do have a few questions regarding the service and hardware though.
I run both my BT openreach router and BT Home hub from the same power socket. The problem is, if I turn the plug on so both the Homehub and Openreach Router start up at the same time, the home hub will never get an Internet connection from the router. To solve this I have to turn the BT home hub on first and leave it for a minute, then start the router up and it all works fine. I'm just curious if this is the norm or do I have some faulty hardware?
Secondly, I appreciate the estimated speed BT quote isn't always accurate, I was quoted 49mbits down but received 38mbits down - Which I was happy with. Recently though it has dropped to 30. I am worried this might continue to drop over time. and as of present I am 20mbits down on the estimate . For the record 30mbits is actually fine and probably more than I would ever need. If I could boost it some how though I would be interested to hear from you.
Thanks, .

Just a clarification: the two boxes are the HomeHub (router, black) and the modem (white). The HomeHub has its own power switch, the modem doesn't.
There is something wrong if the HomeHub needs to be turned on before the modem. As others have said, in general best to leave the modem on all the time. You should be able to connect them up in any order, or together. (For example, I recently tripped the mains cutout, and when I restored power the modem and HomeHub went on together and everything was ok).
Check if the router can connect/disconnect from the broadband using the web interface. Leaving the modem and HomeHub on all the time, go to http://192.168.1.254/ on a browser on a connected computer, and see whether the Connect/Disconnect button works.

Bad Service and No Customer Loyalty

Worst customer service ever. Went to the Verison store today because my power button on the top of my IPhone 5 was not working. I did a little research before and found this is a common problem with IPhone 5's. Wanted to inquire about getting a replacement to find out my 1 year warranty expired 2 weeks ago. The only thing the associates at the Katy, TX store would tell me was I should have bought the extended warranty. I have been a loyal customer for almost 10 years and they would not make a consideration. They just wanted to push their warranty. So much for customer service and loyalty. When asked why do you not stand behind your product the manager said we stand behind the serivce not the product, you can talk to Apple about that. Just horrible customer service. I wlll be looking at taking my $200 a month bill to another carrier that shows some interest in keeping loyal cusotmers. I will also be spreading my story to as many people I can. It would be nice to hear from someone from Verison. Has anyone else run into situations like this?

i disagree and maybe I am just old school. But if i purchased something I expect it to last more then 1 years, especially when the contract I signed for service is 2 years. And yes I understand manufacturers warranties, but good customer service and showing loyalty would have at least brought more empathy from the consultant as opposed to "you should have bought our warranty". I had a situation a few years ago with a washer from Best Buy. About 3 months out of "warranty" it broke. I have been a loyal BB customer for years and they recognized that, they sent a tech to look at it, deemed it was defective and replaced the unit at no charge to me. That is what loyalty and service is all about.

Really bad service, and I'm not even connected yet...

So I opted for a new fibre connection in my house. I had three months of poor connection speeds form plus-net, and although their service is very cheap , the lack of reliable connection eventually made me consider the change to bt.
I am lucky enough that the local phone network is being upgraded. So I booked online for BT tv/ infinity 2 fibre connection.
The first appointment was scheduled for the 12th of November. This was canceled by BT due to technical problems. Fair enough as they seem busy digging up the road and I understand this process can't always run to schedule. My wife had agreed to take the morning off work to let the engineer in but this was easily rearranged with BT for the 17th nov.
on the 16th now BT called to say that they had sent an engineer around two days before and that he could not get access to the property... Of course you can't get access if we are not in....make an appointment next time?
So we rang up to speak to BT they apologised and said the engineer would be there on the 17 th if we could be in. My wife rearranged her day to allow for the new appointment , stayed in the house , didn't get paid and had her time wasted. No engineer called. she spoke to BT who claimed the engineer had knocked , and phoned both mobile and house phone. Neither of my over zealous dogs or partner hear the engineer, and there is no record of the phone attempts on our devices.
I rang up to rebook and complain and was told the department was understaffed and not to ring at lunch time as everyone is out and the phones can't be answered. Also they can't rebook my appointment and that I would have to wait until December for my connection. Since I was at work in my lunch I couldn't really peruse the matter so I tried calling back after work. Unfortunately after wasting my effort navigating the phone system I was told then department was closed after 5.
So I can't call at lunch and your closed after 5 , you don't keep appointments , you make unscheduled appointments , the engineers lie and I have to wait another two weeks to get my service.
I thought paying a premier price would get me good service.
I'm deeply annoyed. I can imagine with your poor record so far that my complaints here will also go un-answered.
Please don't tell me your sorry. I want my appointment moved to a sooner date and I want a discount for having wasted my time and caucusing my wife to lose a days income.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BAD SERVICE AND RUBBISH PRODUCT

Firstly i have managed to stop 2 different family members from changing their service to BT, they would thank me if only they knew.
I have only been a customer for 6 months, for the past 2 months i have had vision and broadband issues and am now chasing on a daily basis. I seem to spend my whole time speaking to various people from all over the World and get some of the best excuses i have heard as to why i cannot get what i am paying for. 1 thing i can say was good about Virgin is that when you had a fault you did not pay for it until it was sorted, no BT just claim he money.
Vision, picture is great 50% of the time, then the picture breaks up, the tech guys have blamed it on my aerial, finally an engineer comes around says it is the box not the aerial, new box in and problem starts again after a week. Call centre then firstly blame OFCOM for a transmitter problem, i phoned OFCOM they told me BT were giving the wrong information. I then called back BT to be told must be because i have a not strong enough signal going to the box, i asked why all the other TV sets in the house work off the same aerial. BT TECH reason is now the BT vision box needs a stronger signal than the other boxes.
Broadband, I have a service which at 10% of the time is over the 10mb and the lowest has been 4mb, for such a high tech company they then blame this on demand. During a check yesterday i was told that when ever it goes low because i am using wireless i can get a really good signal if i sit next to the hub with my computer, think they were losing touch with why i had wireless and the hub is only about 4m away through a door. There latest is they are blaming it on a BT server fault which would be fixed by the 28th Feb, well it must have been a server fault since i got my contract and now it is worse.
My review is the product is really poor, the TECH guys have a handbook full of complete rubbish to get people off the phone and the Customer Service department are there not to help customers, they seem happy to forward you on to the TECH department, blame everyone else on the planet. I wonder if BT have heard of sending them on an NVQ course.
If you are thinking of getting a BT product dont bother

What you have been told is correct. Freeview reception problems are down to your aerial. WiFi speeds are never as good as a wired connection and will almost certainly depend on the quality of equipment you are using and its wifi capability. If you have a problem we are happy to help. It may be that you need a lift and shift at the exchange to improve your speeds. However I sense from the way you write that you only want to have a wee moan?
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Bad Service and customer service if you can get ahold of them!

Anyone else out there having problems with their service? The service use to be great but now my phone barely stays in 4g. When I try to call them I have to wait more then 20mins to get no one....I swear this cell provider is going downhill real freaking fast and I'm about to jump ship!!!

What you have encountered is a security feature called activation lock. An iPad running iOS 7 cannot be reset to a new user without the previous owner releasing the device by turning off Find My iPhone or entering their Apple ID and password.
The best thing you can do is to try an contact the person you bought the iPad from and get a refund. Chances are the iPad was stolen.

Bad service and support

I have heard that BT are just as bad. I think we will just have to accept that all broadband suppliers are very very bad at support.

I joined Sky a year ago when they took over O2 broadband. I had read so many bad things but decided to transfer as the offer was good and included Sky TV at the same price I was paying O2. Everything went well until my 12 month contract was up and I decided to cancel my sky tv. The process could only be done over the phone and the guy (as I had been warned in other forums) did everything to stop me, including saying his PC was playing up, he was new and never cancelled before, needed to talk to supivisor etc etc etc. But I insisted and after about 30 minutes finally was able to cancel. Today my Sky TV was cancelled. BUT so was my telephone and broadband! A call to sky and I was first told I had casnceled, then I was told I must have contacted a third party and they had canceled my contract prior to moving my broadband to them. They said that there was nothing I could do but start my contract again and that this could take up to 18 days before my phone was reconnected. I am moving to BT.

Bad service and no service

I have had my Driod Incredible 2 for at least 6 months and it is rare when I get more than 3 bars. I get none in my house and have to go outside to make calls. I read that this model is notorius for bad reception. Any suggestions? I love it but need a phone I can actually use.

Anna,
There are 2 fixes for this phone. My reception was so bad I did both!! There is the antenna finger fix and the 'ol aluminum foil fix. Below I have copied & pasted my response. I'll even send you the link to the thread. All I can say is "Do It!"
Just did the 'spring finger bend' & also the aluminum foil trick (http://www.youtube.com/watch?v=QHIdl1qrdkc)
Well, IT WORKED WONDERFULLY!!!!
I had an average signal of between -103 to -115 dBm with an asu between 4 to 1.
Now it's at a between -87 to -95 with an asu of 9 to 13!!!!
Folks, you will have a new phone! I've had my Dinc2 for almost 2 years with 3 replacements and NONE of them have had these nunbers!!!
DO IT...............DO IT NOW!!!!!!!!!
Link:
https://community.verizonwireless.com/thread/551814?start=170&tstart=0

Shared Services and Planning Synchronization

Ok, this is probably useful for a lot of people, but can anyone articulately explain the relationship between MSAD (or whatever the source security system is), Shared Services, and Planning? There are like 5 utiities and or Web Client buttons that claim to sync different parts to each other.
MSAD is the source system. It is "plugged into" Shared Services. (Are these always in sync, is there some utility to run to sync them?)
Then there is this Shared Services "Native Directory" what is this? There is a "Sync Native Directory" button in Shared Services, what does this sync?
Assuming that SS is synced with MSAD, we then turn to Planning. In Planning, there are "Migrate Identities" and "Remove Non-Provisioned Users/Groups" buttons. What do these buttons sync, and is Migrate Identities the same as the ProvisionUsers.cmd utility?
I want to know the best way to keep all this in sync, MSAD to SS and SS to Planning. Is any of this automatic, and if I need to run manual utilities, which ones do I need to run and which "buttons" do I need to push.
thanks
-Patrick

Hi,
Ok here goes, I am not really sure which version you are on because there was a bit of a change between 9.2 and 9.3 with regards to MSAD (uses the ObjectGUID instead of SamAccountName)
Sync Native Directory - Shared Services contains all the product registration details, OpenLdap (Native Directory) stores all the provisioning, sometimes it is possible they could go out of sync which is pretty rare, so the sync native directory makes sure Shared Services and Open Ldap are in sync.
Migrate Identities - I think this is more of the line of the updateusers.cmd utility where if a user has changed in the directory (this was more of an issue when SamAccountName was used as users group change OUs in the Active Directory) it will update the planning table with the new details.
Remove-Non Provisioned Users/Groups - I am sure this doesn't actually work and has been removed in later versions, it is meant to clear up users/groups in the planning tables where there don't exist in Shared Services anymore.
It depends what you mean by is MSAD always in sync with Shared Services, if you are using 9.3 and configured to use the ObjectGUID then it is pretty much in sync as the id is not likely to change, if you are using SamAccountName and a user moves place in the organisational structure then it can go out of sync. There is another ultilty for that :) (update native directory utility)
If you run the provision users utility after you have provisioned a user in shared services it will add the user to the planning tables and also push the user to essbase.
All depends what you are finding is it a problem to what utility to you want to use.
Cheers
John
http://john-goodwin.blogspot.com/

Customer service and computer have gone from bad to totally unbelievable

I have a friend who was not computer savvy and asked for my help in purchasing a computer before going on vacation. I have been a best buy customer for a very long time,I would say my house was a best buy house.After the experience that she has endured and continues to deal with,I'm sorry that I took her to best buy.I private messaged Karina on the 12th so as not to make a fuss if I could get help privately but did not receive a response.The saga of customer service and her non-functioning computer from two stores in town has gone from bad to totally unbelievable.I used to work customer service and if I had treated my customers in the manner she has received I would have been looking for a job.She was accused of stealing money or the computer she paid for, she has been lied to, delayed from her vacation, had her extended warranty cancelled,numerous other things and is still dealing with a computer that is not functioning properly. I'm trying to help her and this has become harder and harder to do.I would appreciate some help as we have asked to speak to a district manager and that seems to be an impossibility.

Hi deafdragon,
It sounds like your friend is going through a complete and utter nightmare of a situation, so it’s very nice of you to be reaching out to us on her behalf. Trying to receive service on a broken computer should never be this difficult, and it’s especially concerning to hear of the serious allegations we’ve reportedly made against her while requesting assistance. As I’d hate for this to cause you both further aggravation, I’d really appreciate the opportunity to see how I may help.
Due to our Privacy Policy though, I’m unable to discuss the details of your friend’s case with you. Please have your friend create a forum account using her email address we may have on file with her Best Buy account. From there, please tell her to send me a private message with her full name, contact information, and any information she wishes me to know so that I may see what options we may have available for her.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Service Requests Open 5 days?/Service Requests Open and Closed Today

Help!
How would I determine service requests open greater then 5 days, I use the # of Open SR's but cannot seem to get a date to work.
Also what is the best way to count the SR's open and closed on the same day?
Thanks in advance.

You need to include a TIMESTAMPDIFF function in your filter... something to the effect of
TIMESTAMPDIFF(SQL_TSI_DAY,"Service Request"."Create Date",CURRENT_DATE) > 5
Double check the column reference.
Mike L

Excel service and OWA - getting ERROR while trying to open/edit Excel documents

Hi All,
We have configured SharePoint 2013 with Excel Service and OWA (Office Web Apps).
After configuring, we are able to view/edit Word or PowerPoint documents from the browser (as OWA is configured). But we are getting errors while trying to open/edit Excel documents.
We are not able to view/edit the excel workbook from the browser (through OWA).
To open the excel in the browser, decision has to be taken at the farm level on what to be used – Excel Service or OWA Server? Is it possible to do setting at site collection level?
Error details are given below:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 3/25/2013 1:29:08 PM
Event time (UTC): 3/25/2013 7:59:08 AM
Event ID: fc2e0530f493493896e6c8b6297a0423
Event sequence: 10
Event occurrence: 3
Event detail code: 0
Application information:
    Application domain: /LM/W3SVC/2/ROOT/x-1-130086717598089315
    Trust level: Full
    Application Virtual Path: /x
    Application Path: C:\Program Files\Microsoft Office Web Apps\ExcelServicesWfe\
    Machine name: VHYDMANTHSTP-02
Process information:
    Process ID: 1252
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
    Exception type: ArgumentException
    Exception message: An entry with the same key already exists.
   at System.Collections.Generic.TreeSet`1.AddIfNotPresent(T item)
   at System.Collections.Generic.SortedDictionary`2..ctor(IDictionary`2 dictionary, IComparer`1 comparer)
   at Microsoft.Office.Excel.Server.ServiceHost.ServiceHost.GetInstalledUICultures()
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.IsUICultureSupported(String cultureTag, CultureInfo& cultureInfo)
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.SafeSetCurrentUICulture(String cultureTag, Boolean useOleo, Boolean allowCustomFallback)
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.SafeSetCurrentUICultureFromFrontEnd(String uiCultureTag, Boolean allowFallback)
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.SafeSetCurrentCulturesFromFrontEnd(String uiCultureTag, String dataCultureTag)
   at Microsoft.Office.Excel.Server.ServiceHost.ServiceHost.Microsoft.Office.Excel.Server.Host.IEwaHost.SetCurrentCulturesFromContext(HttpContext context)
   at Microsoft.Office.Excel.Server.ServiceHost.ServiceHost.Microsoft.Office.Excel.Server.Host.IEwaHost.PreProcessRequest(HttpContext context)
   at Microsoft.Office.Excel.WebUI.XlPreview.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Request information:
    Request URL:
http://mysrevr/x/_layouts/xlpreview.aspx?ui=en-US&rs=en-US&WOPISrc=http://myservernames1/_vti_bin/wopi.ashx/files/f36d669ceb814d67bdad0e1e1f98e466&wdSmallView=1
    Request path: /x/_layouts/xlpreview.aspx
    User host address: 10.81.138.92
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
    Thread ID: 13
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at System.Collections.Generic.TreeSet`1.AddIfNotPresent(T item)
   at System.Collections.Generic.SortedDictionary`2..ctor(IDictionary`2 dictionary, IComparer`1 comparer)
   at Microsoft.Office.Excel.Server.ServiceHost.ServiceHost.GetInstalledUICultures()
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.IsUICultureSupported(String cultureTag, CultureInfo& cultureInfo)
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.SafeSetCurrentUICulture(String cultureTag, Boolean useOleo, Boolean allowCustomFallback)
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.SafeSetCurrentUICultureFromFrontEnd(String uiCultureTag, Boolean allowFallback)
   at Microsoft.Office.Excel.Server.ExcelServerRegionalSettings.SafeSetCurrentCulturesFromFrontEnd(String uiCultureTag, String dataCultureTag)
   at Microsoft.Office.Excel.Server.ServiceHost.ServiceHost.Microsoft.Office.Excel.Server.Host.IEwaHost.SetCurrentCulturesFromContext(HttpContext context)
   at Microsoft.Office.Excel.Server.ServiceHost.ServiceHost.Microsoft.Office.Excel.Server.Host.IEwaHost.PreProcessRequest(HttpContext context)
   at Microsoft.Office.Excel.WebUI.XlPreview.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

I have the same issue while opening the file , i have checked every thing twice. but unable to fix this thing . can any one help.
One more thing which is i am wondering none of the MS representative replied on this post which is originally posted on March 27-2013.
is microsoft alive??
Imran Bashir Network Administrator MCP, JNCIA-EX,ER,JNIOUS +92-333-4330176

Kernel_task reaches high CPU % after boot, mac is then superslow until I close and open the lid.. why?

I've had my macbook pro repaired a few weeks ago (new battery and keyboard).. Ever since then every time I boot it its superslow ... + with high activity on kernel_task.. When I close the lid and open it after 5 seconds again the problem is gone.
What could this be? Is it a hardware or software problem?
Thanks,
Lisa

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
Copy a line of text in this window to the Clipboard.
Paste into the window of another application.
Wait for the test to run. It usually takes a few minutes.
Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' \*AutoCad \*dropbox \*GoogleDr\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' 's/0/Off/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D12 26 48 59 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Open hub services and infospokes

I am quite new to BW,i like to know about open hub services and what are infospokes and it is used to implement open hub services.i will b happy if u can provide some materials as well.

Hi,
The open hub service enables you to distribute data from an SAP BW system into external data marts, analytical applications, and other applications. With this, you can ensure controlled distribution using several systems. The central object for the export of data is the InfoSpoke. Using this, you can define the object from which the data comes and into which target it is transferred.
Through the open hub service, SAP BW becomes a hub of an enterprise data warehouse. The distribution of data becomes clear through central monitoring from the distribution status in the BW system.
Functions
BW objects such as InfoCubes, ODS objects, or InfoObjects (attributes or texts) can act as open hub data sources. You can select database tables or flat files as open hub destinations. Both a full and a delta mode are also available as the extraction mode.
Components of the Open Hub Service
The open hub service is made up of the following objects:
InfoSpoke
The central object for the data export is the InfoSpoke.
The InfoSpoke defines the following:
u2022 The open hub data source from which the data is extracted
u2022 The extraction mode
u2022 The open hub destination into which the data is delivered.
In addition, you can also select which data selection is to be extracted from which InfoProviders. This selection ensures that a destination for different points in time from the same InfoProvider can be supplied with data for different selection criteria using a delta. The selection set is freely configurable as long as extraction has not taken place in the delta mode. Once it has, this no longer applies.
Open Hub Data Source
BW objects such as InfoCubes, ODS objects, MultiProviders and MultiProviders and InfoObjects (attributes or texts) can function as open hub data sources. If you use an InfoCube with non-cumulative key figures as a data source, refer to the note regarding the settings on the Selection tab page in Creating InfoSpokes.
Extraction Mode
An InfoSpoke can extract data in two ways: in full mode (F) and in delta mode (D). See InfoSpoke Extraction Mode.
Open Hub Destination
Database tables (from the database in the BW system) and flat files (CSV) can act as open hub destinations. See also Extraction to Database Tables and Extraction to Flat Files. You can extract the data from a database to a non-SAP system using APIs with a third-party tool. See also Extraction to Non-SAP Systems.
The open hub destination includes all information about a target system for the InfoProvider data: type of destination, name of the flat file or the database table. It also contains a logical target system. The logical target system is used to structure the individual open hub destinations in the open hub monitor. The open hub monitor groups the requests according to logical target system, open hub destination and InfoSpoke. By specifying a logical target system, you get a better overview of the individual open hub requests.
for more information u can see the further link:
http://help.sap.com/saphelp_nw70/helpdata/EN/ce/c2463c6796e61ce10000000a114084/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/43/58e1cdbed430d9e10000000a11466f/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/43/79f902dfb06fc9e10000000a1553f6/content.htm
open hub
open hub
Regards
Tg

Hi, On opening organiser on Elements 12, I get " Online services could not be initialized. Please reinstall. Press ok to continue without online services" And I can't open Editor

'Hi, On opening organiser on Elements 12, I get " Online services could not be initialized. Please reinstall. Press ok to continue without online services" And I can't open Editor. Where do I go to to reinstall and how??
Message was edited by: Taylor Cosson

What computer operating system are you using? If Windows go to:
C:\Users\99jon\AppData\Roaming\Adobe\Online Services
Inside the Online Services folder delete the Photoshop Elements 12.0.0 folder.
Re-launch Organizer and OLS should get recreated.
N.B substitute your user name for 99jon. If you can’t find AppData you may first need to enable the showing of hidden system files.
Follow these steps to display hidden files and folders.
Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, and then click OK.

Disgusted by BT bad service and Open Reach - charg...

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