BB Messenger and Receving Pictures

I have a problem and no support person seems to be able to help! I have a friend I chat with on BBM regularly and when he sends me photos from his phone through BBM, sometimes I have a "preview" option, and other times I have to download the photo on my phone to view. I thought it had to do with image size, but that is not the issue. He's on Sprint and I'm on Verizon, but both using Blackberries! Its really frustrating! Anyone have any tips?
Thanks!

I'm betting it's the encoding of the file. The file types could be the same but it's going to depend on where the files originated. Kind of like saving a file as a .gif in MS paint and another file using like Photoshop. The encoding techniques they use are different.

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