BB phone giving a lot of problem

The blackberry phone which I purchased in month of February is giving me a lot of problems.
The entire scenario is that on I purchased the Cell phone on 16th February 2012 and the very next day my phone was dead and when I went to the service center they told me that it was a minor issue and they uploaded the software and provided me back. After few days the same scenario happened and I submitted the phone in the Service center. The next day I received the cellphone back but it starting troubling me with the same issue. I have myself uploaded the software more than 5 times when I am outstation at client premises. I took this phone for my official process but I am just receiving problems. There have been 5 job sheets created for this phone but every time after few days the issue comes back. I had submitted the phone and it was sent to Gurgaon office and received the phone back on 04th July 2012 and after that on 24th July 2012 the same issue has creeped up and have submitted the same to the service center which I received back on 9th August 2012 and on 13th August 2012 the same issue has creeped in.
The error is JVM 517 which states it is an hardware issue.
I can provide you more details if required

Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through existing channel...even if they may have a poor reputation. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technica​l/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-wa​rranty.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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