BB Storm Problems - Upgrade?

Hey guys,
I have had a BB Storm for a little more than a year and I can say that I am completely sick of it. I have taken the device back twice (and I'm going tomorrow to replace it again). The phone constantly messes up (screen freezes, can't unlock, touch screen is unresponsive, call quality is bad) and I am sick of it.
I have emailed the customer service and after two days they finally called. Once on the phone, he asked me to download the BlackBerry Desktop manager and told me that it would take 40 minutes to download (it took 5 minutes). He never called back. I am tired of jumping through hoops.
Is there any way at all to upgrade early without the outrageous early termination fees? I'm about to go off to college and I would really like a phone that doesn't mess up every few months.
Thanks for the help,
Ryan

If your line is the primary line on the account, you can upgrade after one year using the annual upgrade option - you get the two year discounted pricing, there is a $20 fee for upgrading early, and you sign a new 2 year contract.
If you are not the primary line, this is not an option. But if you are on a family plan, is there another line that is eligible for an upgrade that you could use? Then that line could use your upgrade in another 7 or 8 months when your line becomes eligible.
Or you can go to ebay or craigslist and find a phone there that will work better for you until your line is eligible to upgrade.

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