BBY & Geek Squad Just Tell the Truth

I purchased my current Samsung TV on January 29, 2011. Really, my husband wandered over to the TV section, saw this TV, and like the adult kid he was said he had to have it. Best TV we ever bought. Never had one problem with it. My husband was killed 6 months after getting the TV but when I look at it I remember that little boy smile when he first saw it. We purchased the full protection Black Tie 4 year plan. Best TV ever. In January 2014, I asked the local Owensboro, KY Geek Squad to check out an issue regarding a loss of audio and video when the local cable company sent thru the Emergency Broadcast System Test. The TV's audio would cease and video would go gray and would only return when I changed the channel. The GS tech told me it was the "assy pcb main". I specifically asked if the part would be the exact same part # that was in the TV now and if it would be new not refurbished because the TV worked great, had a great picture. He said yes and ordered the part.
There are times one should listen to one's instincts and in this case I trusted GS and not my instincts. Big mistake. The GS tech came back, put in the part (in a hurry), did not resize, the part was obviously refurbished. I called GS and scheduled for a return visit to get the size of picture too fit the screen. Apparently, the part had been in a 46inch TV While waiting for GS to return, I called Samsung. Samsung asked who put the part in the TV and told me it was the wrong part. I was then informed at that time by Samsung that GS was not a Samsung Authorized Service Center. They gave me the phone numbers of local Samsung ASC's trained work on their TVs and identify issues. After all that, the problem wasn't my TV it was the cable box. When the GS tech came back, he brought another part that someone had spilled coffee all over and it was sticky. The picture was all out of whack. I called and asked if GS would send someone more experienced and requested the specific part recommended for this TV model and version by Samsung. They said they would and another tech came. I asked this different GS tech if he was an authorized Samsung tech and he said "yes, we have six hours of training on repairing Samsung TVs". Oh my, six hours, I felt so much better. He is qualified for brain surgery and dishonest. Great. The TV is still out of whack. I did ask both GS techs if they had looked at the service manual for this model before coming out and both said "no." So much for doing your research. My poor once perfect TV has been mutilated by GS. After days of calling with my only request being that they order the correct part and not a refurbished one, I get a guy "Cole" who tells me he is ordering it directly from Samsung as we are speaking and that he is the Director over all the Geek Squad Techs. Cole tells me they are Samsung Authorized Service Techs but Cole doesn't know the number assigned to GS by Samsung nor where to find it. Odd. Turns out he didn't order the part directly from anywhere either. 3 weeks later I get a call from Ramona telling me my options under my warranty. First, I can request a non GS authorized Samsung Service Center come to my home to try and repair the TV or I have the option to have my TV junked out. My TV is far from junk and I took the option of the outside repair which Ramona said she would inform Cole about. About an hour later, Ross whose title comes right out of a Psychology book Milgrim's study on authority (you know the white coat, push the button) I almost laughed thinking it was a joke. Title: Special Forces Team Director for Geek Squad. A title meant to get one to comply with authority. Ross nicely asked what was going on and so I go through the whole story again for the 100th time. He asked how the TV had sentimential value. I have to go through explaining how we came to own the TV and how my husband was killed. Great. Ross says he will have someone out the next morning to repair the TV. The next day it is 10 am, Katrina calls for Cole telling me and I quote "Cole has made the decision to junk out your TV. I need to give you a confirmation number so you can go to the local Best Buy store and pick out a comparible model." I asked why he suddenly without cause made this decision. Katrina rudely said it didn't matter. I asked if I had any other options. Katrina said "Cole has taken away all other options." Wow. Powerful almighty Cole has removed my options under a warranty I purchased because he is angry because he got caught lying about being a Samsung Authorized Service Center. A bit childish and very vendictive.
I go to the local store and of course they try to give you a list of every model that doesn't come close to your model. They are listing the models that are on the Samsung website on sale. I go home do my research and make a choice. I call before I go back to the store to order my choice and I am told great. I get there and they have printed out paperwork on a different model because the model I wanted is not in stock, they can't order it, and it isn't in the warehouse. It is available on Best Buy.com but I have to give them my TV first before they can place the order on Best Buy.com. Why would I do such a stupid thing? To date, I have yet to get one honest answer from Best Buy or Geek Squad. The only consistency has been their dishonesty. This TV is proof of their fraud. Don't think so. Not giving them this TV first.
Maybe I'm old fashioned or maybe I just don't belong in this time. I found myself thinking of the CEO,Founder of Best Buy who must have at one time had a dream of what he wanted his company to become and reflect. Does it bother him what they do, how it reflects on his name, on what he built? I recall a time when how you conducted your business reflected on your name, your reputation, your honor, and it mattered. Yes, it is only TV. I happen to have a fond memory attached to it of my husband's child like smile trying to sway me to give in and buy it. More than anything I know when people speak my husband's name, it is with honor knowing he was an honest man. Mr. CEO, Founder of Best Buy what have they done to your name? As of today, regardless of whether you were aware or not you are responsible for the actions of those employed by the company you created. It is they who have dishonored your name, your business, and made both untrustworthy. A person's legacy is not in how rich they were in life but in how they treated others in life. Mr. CEO Founder, what will be your legacy? No doubt people will say you were rich but more importantly will they say that you were an honest man who treated people fairly. Time to make a decision. Death comes when we least expect it and leaves little time to make things right. I of all people know. Clear your name if you care about it or do nothing and your legacy will be that of a dishonorable, dishonest man.

Hello celticmyth,
It's never precisely fair to compare one person's loss to another's, but when I lost my Dad several years ago, everything that I had of his was suddenly imbued with an almost overpowering sense of his person. It seemed that I could bear the loss of him just a little better by being close to those objects that he had shared with me, that he had once held dear. I think I might have a touch of understanding for your feelings about your TV and how you see your husband's smile reflected in it. I'm very, deeply sorry for your loss.
While I can't speak to all of the issues surrounding Geek Squad's attempts to repair your TV, it's clear from your description that in each case the results were unsatisfactory. It is ever our goal to keep our commitments: if you were promised that the part would be new, it should have been. When asked about Geek Squad technician's qualifications to complete the repairs, your query should have been met with a straightforward answer. I apologize for your having to cope with situations where you felt that there was obfuscation at the very least.
It is also the goal of Geek Squad to complete repairs successfully as quickly as possible so that you do not have to be without the use of your TV for overly long. When this can't be achieved, we may make the decision to authorize the replacement of the TV under the terms of Geek Squad Protection. In most cases, this is greeted with delight by customers who have been in repair limbo for a while. In a case such as yours, where the TV represents a joyful memory, this simple replacement authorization can become a much more complex proposition. It is not our intent to create ill will or hurt, but to ensure that you have a working TV. It is regrettable if this action on our part added more frustration to an already aggravating process.
In order for your local Best Buy to proceed with the replacement of your original TV, it will have to be surrendered to us. Based on the notes recorded from your telephone conversations with us and what you've said above, the store will be able to assist with ordering the TV you've selected by providing a store credit in exchange for the TV. Alas, the credit cannot be provided before we accept possession of the TV, in the same way that we do not provide a refund for an item without first accepting the returned product from you.
I encourage you to continue to work with your local Best Buy store representatives toward the replacement of your TV. It is my hope that your selection will give you many years of enjoyment and remain a reminder of a treasured moment with your husband.
I'm very grateful that you shared your experience with me.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Why can't verizon tell the truth and fix my DSL for over a week

On the 10th of January, I contacted Verizon Tech to let them know I had no DSL (the phone had previously been out, but I had had DSL). They told me to wait an hour and restart the modem. I did that to no avail. I continued contacting them and they kept telling me there was an outage or the problem was my modem or such. I tried to tell them that whatever repair they made, disconnected my DSL. They sent a new modem, they sent a technician on Thursday -- still nothing -- called and was told they were replacing the PSA and it would be up by Saturday -- called Saturday, was told the replacement part did not function and they had a new part which would fix it by Monday. Called Sunday, was told problem was fixed on Saturday (but I still had no internet) Then they said, it was being investigated by a team in the Central office and it should be on by tomorrow -- specifically checking circuit to Central Office. Still today, no Internet (as I predicted would happen -- it's a holiday and I cannot get answers) and when I called, they want to send another Techinician TOMORROW to investigate. It has been 4 days since the last Tech came, it was 4 days from the date I initially called before they sent a Tech -- now they want to send a DSL tech rather than a "phone tech".
I truly believe they are trying to get me off of DSL since they don't want people on it (you cannot get back on it once off) because they want everyone to be on their EXPENSIVE FIOS system that costs over $50 a month versus my little $39 a month. Of course, then they'll want me to get phone and TV to "bundle" and save $ -- which means my phone doesn't work during power outages after a few hours.
How do you get to speak to someone in authority over service rather than people who are going by a book that says, "check to make sure the modem is plugged in" as though it is your first time using the system you have been on since 2005? Why is the corporate office of Verizon hiding? Where are the Vice Presidents and Manager to take charge and get things done -- out spending their HUGE Bonuses?

I feel your pain. I had a technician come out twice, my moden replaced 3 times, and now my monthly cost has gone up but my internet speeds are not much improved.

Verizon answer me this why cant any customer service tell the truth?

we signed up dec. 6 th . since then its been one lie after another . 3 lines one bad port and one defective phone later and NO ONE stands behind any one . they say one thing and then another rep says " I don't know why they told you that because that is not true ". so getting rid of a junk phone under this contract has deemed relentless and exhausting unless you want to shell out more money for another phone. trade in for different phone seems impossible with out them getting more money in fees and charges for new phone. the phone was crap when I purchased it and now I have to shell out more money because NOTHING IS FREE ! and porting numbers is the worse. 37 days to port one number. that is unheard of in this day in age of technology. 32 days into a contract for 2 years is going to be a nightmare !! worst customer service experience EVER !! Cant wait to see what the 23 months brings.

jhesser,
Oh goodness, we definitely don't want you to feel this way at all, especially after just joining us. I want to ensure we are on the same page, what's the make and model of the device you are experiencing issues with? Did you port in a wireless number or a landline number? Please share details to further assist you.
KarenC_VZW
Follow us on Twitter @VZWSupport

One line code !!!! just tell the output and why it is so ??

#include<stdio.h>
int main()
printf("%d") ;
OR
#include<stdio.h>
int main()
printf("%f") ;
}

You codedoes not have defined behavior.
When you pass "%d" to print,f you must also pass a second argument of type int.
When you pass "%f" to print,f you must also pass a second argument of type double.
If you don't pass required arguments, you cannot predict the results of the program.

Tell the truth

to Russ H.
I know trying to find the general health/ viability of software while reading these forums is like trying to gauge the general health of the population while visiting the hospital emergency room.
I run Comp 3.5.3 under both 10.9 (which broke the Qmaster pref pane) and 10.8 (in which it seems to have some funky issues). I have and use Adobe Media Encoder CC and have not yet found the settings that generate h.264 output that looks as good as what I can get out of C 3.5.
So I'm asking your informed opinion regarding the viability of Compressor 4.1
Have you been able to set up and run a render farm reliably?
Have you found it stable enough for production work?
Thanks for your insights.
Best,
x

Hi, X.
Full Disclosure: The compression application I use the most is 3.5, which I run on Snow Leopard. It's been nearly bullet-proof for me and fulfills probably 95% of my needs, When I need something that 3.5 can't do (say, an H.264 MP4 and so forth), I'll use MPEG Streamclip, Compressor 4.07…or an older version of Adobe.
I'm still in the testing mode with 4.1 in my spare time. This new app seems to have a lot of promise - beyond the cool UI. There are some new encoding options (e.g., CABAC) and Larry Jordan's speed tests were an eye-opener – although those gains don't apply across the board. (It is definitely faster for me overall than 4.07 on Mavericks - as is the newest FCPX.)
I got off to a somewhat rocky start; several re-installations were a PITA and then some stability issues and some odd behavior. No, I've not tried to set it up for distributed processing with multiple machines – but I see from other users that they've had struggles.
My impression is that David Brewer has spent more time actually using this version. Perhaps he'll see this and chime in.
Russ

Best Buy and Geek Squad Do it to me again! Arrrrgh!

I bought an iMac from Best Buy about 4 years ago, and the hard drive failed at 14 months. No problem, took it back to Best Buy, the Geek Squad told me for a couple hundred bucks could get this super eco friendly 2 TB drive put in for less than it would cost me for a Seegate 1 TB. Good drive I asked? Yep, great drive. Paid the man, got the iMac back, and every time I turned it on, the hard drive SCREAMED. Very loud. So loud I could not use it. Asked Geek Squad what to do. Did they offer to replace it. NOOOOO, all I had to do was search the internet forums, get a driver download aind it would be fixed. Common problem. Tried this fix off and on for months, no deal. By then the warranty expired, so no Geek Squad help there. And to rub salt in the wound, was told those eco drives were so horrible, no one sells them anymore.. Well, that made me feel MUCH better.
Fast forward to this week. I go into different BB, and relate the story to the store manager, while buying a cable on sale, and he tells me HIS Geek Squad will fix that problem for me, they will install a good Seegate drive, and the iMac would be better than new, after all, they are much better than those Geek Squad dolts up the road. So, bring my iMac in, tell them upgrade the hard drive to an S-Gate and max out the ram. Well, here's where it gets uglier.
"Here's the bill for the ram upgrade and we have to send this off for installing the new hard drive, cost you $34.95 for shipping." Hmmmm. Do we ship the hard drive up with it, I'll pay for that now. "No sir, we don't have the hard drive you want here, we are out, but the repair shop will call you and check with you before they install one." Hmmmmm. Good, but you do know I want to put an S-gate in there right, no more of these crappy hard drives like the last ones you guys installed. "No sir, trust us."
Got an email from the Geek Squad today, says call this 800-433-5778 number and we will discuss you repair costs. Call that number. For 20 minutes, the recording on that number took my informaiton and at the end said, "You will have to call another number for that repair, please call 800-433-5778. 7 times I tried calling that number, tried pushing buttons, asking for different options, nothing, routed back through the same stupid do loop. Finally, when the recording asked me for more info (on the 8th try), I just screamed at the recording. "Sorry, did not understand your response, let me connect you to a customer service rep."
Human on the line, she was very helpful, but could not tell me a thing about my repair except the part number and the cost. Dear, I do not want the part number, I want to know what hard drive is going into my computer, you guys (not you dear) screwed me the last time. "Sir, I am just a call center operator, I will have to connect you back with the store you shipped your computer from." Dear, they told me the repair center was going to call me, they had no clue what the repair center was going to offer me, except that they would pass on I wanted an S-gate. "Sorry sir, but that's all I can offer." Okay, put me through.
Geek Squad from the store on the line, "Sorry sir, the repair center called you on your work phone, and could not get you." That's not my work phone and I have not used that number in over 4 years, and was not the number I put on the contact sheet for the repair center to call me on this job. "Sorry sir."
Okay, this is simple, I just want confirmation that I am going to get the drive I want. "Sorry sir, the repair center may not carry the drives we carry in the store." What? "Sir, they use parts that we don't necessarily get in our stores, they may not even have S-gate drives.
Okay, let me get this straight, you charged me $34.95 for shipping to a center you know may not have the drive I specifically asked for, after tellling you you company SCREWED me the last time, but I am back here because you PROMISED you would put the drive I wanted in the computer, then you shipped it off to a center you know might not carry the drive I wanted, the center ignored the telephone number I put on the contact sheet to call me, redirected me into a contact number that does not work, forced me to waste an hour on the phone for something I should have been able to resolve in a 20 second phone call, and are now telling me I could forfeit the $34.95 in shipping if I do not accept WHATEVER drive the tech at the repair center offers me, which is why I swore off purchasing anything at Best Buy for 4 years?"
'Yes sir, but it is not our fault because everything we have done to your computer, from the beginnning, is in line WITH Best Buiy policies. Is there anything else we can do to help you today?"

Dear BonzaiB,
I am so sorry to hear that you have had issues with getting your computer fixed. I have had a computer in the past that had a bad hard drive too and it’s certainly no fun to get replaced. I didn’t have mine screaming at me though, I can’t imagine how annoying that would be.
We try to keep a big focus on the communication to our Geek Squad clients when they have devices out for service. The service center and our stores should be keeping you up to date with the status of your repair pretty regularly so that you don’t have to fuss with calling in yourself. I am glad that you were able to speak to a customer service rep but I apologize that it took so many tries to get to that point. By the sounds of it, had your desired phone number that you provided been input into the system, that call process could have been totally avoided. That’s not the kind of experience we want to provide for Geek Squad clients.
I was able to pull up your service order using your email address provided here on the forums and was able to see the notes that align with your post. I also reached out to the service center and was informed that you spoke with Darnell from the Desktop Repair Line about your computer today. Did he answer all of the concerns you had with the repair? I’m happy to hear that you will have a computer that won’t scream at you anymore.
I would still like to get more details from you via private message about your store experience so I can address the proper people with this feedback. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Associates lied about protection plan through Geek Squad

I finally have the time and energy to re-address the ongoing issue that I am having with Best Buy and their geek squad. Before the Thanksgiving holiday of 2013, my sister came to visit me from Virginia. She is currently in the military and came home for a final visit before a 9 month deployment. She was in a need of a new phone, so being the loyal Best Buy customer that I am, I took her to Best Buy and signed up for a new 2-year agreement so that she could update her phone. The rep was nice enough to explain that there was a Geek Squad protection plan that I could purchase through Best Buy that would cover the phone if ANYTHING were to happen to the phone. I was told that I could just bring the phone in and they would either fix it or replace it. Previously I would always get my insurance from my cellular service provider, but this Geek Squad protection seemed like a great deal. I was satisfied with my purchase and the Geek Squad protection, and returned later on in the week to purchase a new phone for my Mother as an early Christmas gift, and I was sold the EXACT same Geek Squad protection.
Every month over the next several months, there was $20 dollars deducted from my account, $10 for my sister’s phone and $10 for my mother’s phone. My sister had since been deployed overseas and had an accident with her phone where it is completely un-responsive. Feeling fully confident that we had insured the purchase and that Best Buy would uphold their end of the bargain, I had her mail her phone back to the United States.
I took the phone to Best Buy and explained that the phone is not powering on and that I was covered under the Geek Squad warranty. To my complete surprise, I was informed that I was misinformed. The Geek Squad agent told me that the Cell phone group was misinforming customers and that in fact the protection information that was relayed to me, not once, but twice was the incorrect information. This is a big issue because I was given this false information twice and I have been clearly misled.
I was given a number to the Geek Squad line. I called and explained the situation and the woman basically said that there is nothing that she can do, so I inquired about a refund of the money that I paid for the protection plans. The rep stated that she would put a case in. When the case was settled, I received $20 dollars for the current month. I paid for the insurance for more than one month, I paid for 5 months. After the $20 dollar refund, I decided that instead of continuing on with the back and forth, I would just keep the insurance that I had been misled about. So I called back. Low and behold, just a few days after the initial call, I was informed that they could no longer assist me because I had dropped the insurance. I was given a corporate number who told me they couldn’t assist me and that they didn’t know why I was given their number. I went around the entire loop again and was referred to the store manager, who left a VM that I would need to contact the geek squad 1-800 number.
Just as this is a long letter, imagine the time and energy it took to go through this entire process. Lying and misleading loyal and faithful customers is bad enough, but to know that when my sister who is serving our country overseas, and who has been doing so for the past 7 months will come home to a phone that doesn’t work is very upsetting. I was tempted to let this situation go but being a loyal customer to Best Buy should mean something to the store and to the management. If I am a future best buy customer will be dependent on how Best Buy handles this situation. Customers shouldn’t be lied to and mislead.

Hello CM2014,
Staying in touch with family members is difficult without a phone, even more so when a loved one is overseas. It was very nice of you to make sure your sister had one while on deployment, so I can imagine your frustration if we denied her request for service when you brought in her mailed phone for repair. I’m not sure of the exact reason as to why this might’ve happened; however, there are a few reasons why a Rapid Exchange repair underneath her Geek Squad Protection (GSP) plan wasn’t an option.
With Rapid Exchange, a damaged or non-working phone should be sent out for service. To save our customers valuable time, a service order is simultaneously created from our service provider to ship out an already repaired phone. These phones go through a rigorous refurbishment process to make sure that a customer receives a phone meeting its manufacturer’s standards. If a smartphone is damaged though, we do request that a $149.99 deductible be paid to receive a repaired phone. This fee will also be applied should service be needed after the manufacturer’s warranty has expired. You are limited to three claim submissions after which the plan would be considered fulfilled.
Our GSP plan should cover any hardware issues with the phone along with liquid spills or damage such as a cracked screen. Please know that it wouldn’t cover products that have been submerged, dropped from extreme heights, or have been run over by or fallen from moving vehicles. Having said this, our associates should be fully explaining why a phone was rejected for service, and I’m sorry if this wasn’t the case. If you don’t me asking, what was wrong with your sister’s phone?
To see how I may help with this, I pulled up your account using the email address attached to your forum profile. I did notice though that the GSP plan is underneath a name other than your own, and due to our Privacy Policy, I’d be unable to discuss the situation at hand. Please have the owner of the phone and plan create a forum profile and private message me with their contact information so that I may see what options we may have available from here. To send me a message, please have them sign into their profile, and click on the button in my signature below.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Question about SAP + SLES10 + vSphere and the truth about memory

Hi,
we are using vSphere and SLES 10 for a SolutionManager 7.0 on MaxDB 7.6.
The system is configured with 2 GB RAM in the VM. The database is configured to use 125000 pages as cache (100000 KB).
Yes, I know the system is configured very small for this usage, but it is a demo system...
But the system is really slow. I can't figure out whats the problem.
The RAM is configured with 2 GB in the VM a "free" in linux shows me that there is 500 MB used for file system chache
             total       used       free     shared    buffers     cached
Mem:       2076908    2002704      74204          0      28936     578212
-/+ buffers/cache:    1395556     681352
Swap:      6185016    3037744    3147272
so this shoud be ok, for me it is close to the limit...
But VMware infrastruture client shows me, that there are only 300 MB of the 2GB is used ... but the database should use 1 GB and SAP should use some RAM , too.
So who tells the truth? Where does the RAM goes to if it is not used in VMware? Could this be the performance problem?
An other problem is, that the show dev_io of the database shows me very slow access to the files ...
i.e.
I/O via Device Processes:
UNIX Devspace                                                Read    avg_read      Write avg_write
   tid name                                                           count       time            count       time
28596 /sapdata/SYS/sapdata/DISKD01       6532     0.0294        101     0.2077
But VMWare shows that there is nearly no usage of DISK ... average is shown as 150 KBps...
So again, who tells the truth?
What else could be the problem?
Thank you.
Best regards
Christian

> I know 2 GB is less, but the system is still 32 bit Linux, so 6 GB is "impossible".
Why that? The 32bit limit is a per process limit, not a limit for the amount of total supported memory.
> During the long weekend the system is switched to an other VMServer I am going to request more RAM. What a pitty that 32 bit does not support more than 3 GB....
I don't know who told you that but it's wrong
> But there is still the question whats correct? The linux variant of free or the VMware infrastructure client monitoring the RAM?
> What could slow down the Database IO performance?
> USE_OPEN_DIRECT we are already using ...
Are you sure it's the I/O peformance? A couple of questions arise then:
- What filesystem is underneath?
- How are your data files distributed?
- What are your I/O times for a single I/O (you can switch that on using DB50 - TAsk manager - and press on the "clock", the time will then be displayed in the database analyzer.
If you use VMWare on a recent processor you can also switch nicely to a 64bit Linux.
Markus

Not getting Geek Squad installation of projector for some reason

Hi - We purchased an Epson Powerlite projector on June 20th of 2015. The deal on Best Buy's website was that the purchase would get you a 150 dollar gift card and Geek Squad assistance with the installation and mounting of the projector. First, we had to argue for and prove that the gift card was part of the promotion. Now, we are fighting for the installation help. Despite having the webpage saved and having shown that to several employees, we were still being told that it is not valid. Customer Service has been equally as unhelpful. No one makes the slightest attempt to help and/or return calls. We have lost countless hours fighting for this. Has anyone else on here had this same issue?

Hi ArchStanton1862,
You should be getting every part of a promotion we had going one when you purchased this projector, and if that is not the case I truly am sorry. After having problems getting the gift card, and now having issues with the installation of this projector, I can of course understand why you would be upset.
I am not seeing this promotion, which means it must have been a past promotion we had going on. You state you have the webpage saved, and I would very much like to see this. Can you send me a private message with a link to this webpage showing this promotion? To send me a private message click on the link in my signature.
Thanks for posting,

How to file the complaint for GEEK SQUAD installation for car remote and alarm security ?

My name is Benny. I want to install the remote start and alarm in My 2015 Toyota Highlander. before I make an appointment. I go to Bestbuy store and make sure it's compatible with the Viper Responder LC3 5706V 2-Way Remote Start and Security System. Bestbuy print out the document everything say is compatible with my vehicle. and then I make an Appointment on July 31, 2015, 01:00 PM 4 Hrs162 SANTILLI HWY EVERETT MA Confirmation Number: VRJF2718. it is the lady help me to install it. she say it take 4 to 5 hours to finish. I said I wait here at Bestbuy out there until finish installation. After more than 5 hours. I come in the Bestbuy mobile installation there. and the lady tell me my car is broke fuse link. The vehicle will not start. and also she said she did not touch anything. I ask why the fuse is broke if you did not touch anything. she said the fuse broke all the time. It is normal. My car less than 1400 miles. just like new. My all family use Toyota. 6 year never broke the engine fuse. She try to tell me the fuse link broke is not because the installation process. She try to tell is not her responsibility. She said already call Woburn Toyota repair on Monday. I m so worry about my car. I take the subway to Wellington station and walk to Bestbuy on the next day. and then she tell me the car has to tow to Woburn Toyota to repair. on August 4. I went to Bestbuy with my friends. We talk to the Geek Squad manager I think his name is Jason. He tell me the car can fix and pick up today about 1PM, I called Woburn Toyota and they tell me pick up my car. after pick up my car. I have to go back to Bestbuy finish the remaining installation because the viper already installed in my car. About 2:30PM. Tom said it take about 20 to 30 minutes to program the key. after Program the key. It has problem to start the engine. Sometime the engine start only a few seconds it shut it down. He don't know how to program the key, the key has the code has to match the car. Tom keep try and try to start the engine until the car battery is dead. and then use the jump starter to charge the battery. and keep try and try. I don't remember how many time he try to start the engine. it make me very scare. I ask Tom many time about the compatible. He said yes. about 6PM. I talk to the manager, I said do you think will tow my car again. He tell me to talk to Tom. I told Tom I have to use my car tomorrow for work. I paid to much for the cab. And then he take out the Vipers. Wednesday 4:40am in the morning. I drive for my job. I found out the automatic light is not on. it has other issue. The Auto switch is on, but the automatic light is not on. me and my friends went to Bestbuy again and talk to manager. First He said is not my responsibility. You already pick up the car. I m telling you. no one will know the automatic sensor will broke if not drive at night or dark place. I have my KDLINKS X1 FULL HD WIDE ANGLE CAR DASHBOARD CAMCORER WITH GPS install in my car. The installation day is July 31. All drive load recorded. July 31. I drive my friends to China town and get in the Tunnel and then go back to Bestbuy get in the tunnel again. It show the light automatic on. No any problem when I drop on Bestbuy. I have alot Evidence prove. No one touch my new car. Only Geek Squad. I lost money because the Viper Responder LC3 5706V already used. It can't return it. Also I lost time. wait long time in Bestbuy, 4 hours job it take 5 days. I have no car to use. I have to paid the cab for my job. I have to drive my car to Woburn Toyota to see what is broke on 08/7/2015. After 5 hours long wait. The Toyota said Tom forgot to connect the wire. They said the first time broke the big fuse link and tow to Toyota repair. It is the big problem. It broke because they start the engine more than hundred time. I know because I took the chair and wait inside the second time with Tom. He try to start my engine between 5 second. I know what is troubleshooting. but if you try to start the engine 3 time and not work. You will know is sometime wrong. You have to find out the problem and maybe get help. Not just keep try to start the engine on the remote. I tell Tom even you try thousand time. it could be the same. I know I complaint the first time when they broke my car big fuse. but please don't treat my car like that. I want to ask you. if you take your car there for installation. You wait there more than 5 hours and your new car is broke by them. and you have no car to use for your job. Are you happy about that. Second time he said only take 30 minutes to program the key. It take me wait there 5 hours. He forgot connect the wire. If you don't believe, you can call Woburn Toyota. Everyone know Bestbuy broke my 2015 Toyota Highlander. Bestbuy should reimburse my lost. I lost time and money. The Viper I can't return to other retail store because it used by your company. It fail to install and broke my car. I try to call Geek squad 18004335778 two times and talk to different people. they just hand up my phone after I tell my stories. They never give me the solution. and I know I post the message here may not helpful. I will keep try other way to tell my stories to other if Bestbuy not give me the solution. My phone numbers is {removed per forum guidelines}.

Thanks your reply. I mean no one know my feeling. except if the new car is your. If Geek Squad can't install it. Just let me know and go. right? I ask many time? Are you ok to finish? He said yes. First time fail after 5 hours long wait and tow my car to Toyota repair. Second time said only take 20 to 30 minutes to program the key. but fail again after about 4 hours 30 minutes long wait and head light is not automatic turn on at night. I have to take a day off drive to Toyota repair. My time is money. wait there more than 10 hours and done nothing. 5 days no car and take the subway Bus and long walk. How do I feel? I m the customer. if without the customer. How you get pay? Geek Squad use my remote start and alarm and I can't return it. I loss time and money. My new car has a repair record. That is what Bestbuy want to do for the customer. Geek Squad work for Bestbuy. right? You are not just loss one customer. You will loss more and more than the remote start alarm cost. Bestbuy will not know? How come just 200$ remote start alarm and the 50$ module. Bestbuy don't want to reimburse. I m not tell you to pay me 5 days for rental car. why don't just want a happy ending? Bestbuy is big company. I m very small. 250$ it cost Bestbuy nothing. You can't let the customer loss money because you. right?

My harddrive crashed but the Geek Squad said they saved my music. All 1581 songs are still listed in my iTunes, but can

Geek Squad saved my music, but now when i try listening to a playlist, 19 out of 23 songs cannot be found. the message states the song couldn't be used because the original file could not be found. I;m then asked if i want to locate it. WHen I choose Yes, it just takes me back to my iTunes.
Any ideas? I don't want to lose all of my music.
Thanks!

Depending on how the Geek Squad recovered your data the files may not be quite where iTunes expects to find them. The usual reason for missing files is that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
When you get things fixed make a backup.
tt2

HT1338 I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system?

I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.

Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there.

I just downloaded the newest IOS software and now my iPhone5 won't pair with the Bluetooth in my car (the car system says it's paired when I try to re-pair it but then when n try to make a call it tells me it doesn't recognize the phone.

I just downloaded the IOS upgrade, 7.0.2, and now my iPhone 5 won't pair with my Bluetooth in my car, despite repeated attempts to re-pair the two and despite the fact it's been paired fine previously. The car system tells me it's paired but then when I try to make a call I get another message that says there is no paired phone.

You can't override it no matter what you do. The device has to connect to the server to complete the iOS update. You could try rebooting the iPad and see if that lets you connect to the server after it starts up.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that will not work, you can try connecting to iTunes on your computer and see if the activation will complete. Sometimes when thes activation issues arise, you end up having to restore the device again, but first things first. Reboot and see what happens.

I am trying to setup my new time capsule but it is not working. after entering the airport utility and locating the TC, after I tell the program to continue, the unit just disappear and the setup menu says there is an error. Any idea of what is happening?

I am trying to setup my new time capsule but it is not working. after entering the airport utility and locating the TC, after I tell the program to continue, the unit just disappear from the menu and the setup menu says there is an error. I tried using the wireless connection, and also the cable, but none worked. Any idea of what could be happening?

What are you setting it up as.. join wireless network .. the very worst setup, it will disappear.. reboot the whole network in order modem. router TC.. clients and it will likely reappear.
Tell us what network setup you are using..
If you setup with cable to a computer completely isolated from the network with TC also isolated.. finish the setup of everything you want. .before update.. then plug it into the network. .then restart everything in correct order.. it will work most of the time.

HT1386 i have an old i touch. it's full and won't sync at all. how can i choose only the cd's i want from itunes on my desk top to sync into the itouch? if i just plug it in it just tells me it's full leaving my old music in place. is there a way?

how can i (if i evan can) select only certain cd's stored in my itunes to sync into my itouch. right now i have too much music loaded into my itunes - desktop and when i try to sync my 16gb itouch it just tells me it can not sync because there is not enough space and i realize that. can i pick and choose from my desktop what i want going into my itouch? help would be wonderful and i would need pretty detailed info for a guy like me to get it done - thanks

With the iPod connected to the computer go to the Music pane for the iPod in iTunes and check the box that says sync only checked songs. The check the songs you want synced and click on Sync. For more info see:
iTunes: Syncing media content to iOS devices and iPod

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