Beep while transferring to agent from icd script UCCX 8

Callers from ICD script hears a beep instead of a ringback while ringing on agent phone/desktop. Can we change it? Thank you.

What Network  MoH source have you got set on your CTI ports? -  am guessing that nothing is set.
Create an MoH source using a wav recording of a ringing phone then apply this to the network MoH of your CTI ports ans your callers whould hear a ring phone when the call is transferred to an Agent

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