Being Billed After Account Canceled

Hello,
I would appreciate some assistance.
My contract ended 12/15
My billing cycle is 25th
I paid my bill for Nov 26nd - Dec 25th, I switched to T-Mobile on the 20th (my number ported the same day).
I tried to log into MyVerizon after the number was switched to see if there was anything I needed to do to cancel my bill. It showed that I no longer could log into MyVerizon at that time.
I received the December bill (even though I have no service) and when I called I got sent to different departments (nobody could help), I finally got sent to billing who asked if I wanted to make a payment, I told her I didn't owe any money and she said I had to call another number to talk with a department that handles inactive accounts (but find it strange that she could have taken money).
Thanks,
George

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In ECC 6.0 when we cancel a billing document through vf11 in vfo3 we find the status as accounting document not cleared.
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Edited by: sumesh on Jul 29, 2009 6:33 PM

They directly want the accounting document to
be cleared when billing document is cancelled.
Though you can achieve this with the help of ABAPer, why dont you consider having a Posting block for your billing type so that as and when the billing documents are generated, you can release it via VFX3 in bulk or VF02 for individual billing document release to FI.
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Being Billed After Account Canceled

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