I was billed after I cancelled and paid my final bill!

Spent nearly an hour chatting with an unbeleoveably slow agent and was told I have to wait 4-6 weeks for a cheque after I was fully disconnected. Then she ended the chat! Terrible customer service

YUP! That's exactly what they do! They try to tell you that you owe another month when in reality they BILL you a month in advance. So, you don't actually owe that, but that's what the idiots see and go with it! I've had this happen way too many times. Incompetant company and A LOT of customers can't stand this company, but unfortunately there aren't to many cable company options.Comcast prices, billing tactics and customer service ALL suck!

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I would like to settle my bill after I cancelled the contract. How may I do so?

I would like to settle my bill after I cancelled the contract. How may I do so?

Once the billing cycle ends, a final bill will be mailed (snail mail) to the address of record on the account. Pay that, and you are done.

My TV was broken after cable connect and TV channel searching

My Thoshiba 40U TV does not turn on after I received from 1st owner and repair shop.
I checked many possible causions ( Overcurrent, damage during delivery, etc.)
I found that My TV was broken after cable connect and TV channel searching.
The repair shop gave up and suggested to refund money.
Maybe I have to buy new one.
I want to know why the TV is broken. Have you heard that TV is broken after TV channel searching?

My Thoshiba 40U TV does not turn on after I received from 1st owner and repair shop.
I checked many possible causions ( Overcurrent, damage during delivery, etc.)
I found that My TV was broken after cable connect and TV channel searching.
The repair shop gave up and suggested to refund money.
Maybe I have to buy new one.
I want to know why the TV is broken. Have you heard that TV is broken after TV channel searching?

Being Billed After Account Canceled

Hello,
I would appreciate some assistance.
My contract ended 12/15
My billing cycle is 25th
I paid my bill for Nov 26nd - Dec 25th, I switched to T-Mobile on the 20th (my number ported the same day).
I tried to log into MyVerizon after the number was switched to see if there was anything I needed to do to cancel my bill. It showed that I no longer could log into MyVerizon at that time.
I received the December bill (even though I have no service) and when I called I got sent to different departments (nobody could help), I finally got sent to billing who asked if I wanted to make a payment, I told her I didn't owe any money and she said I had to call another number to talk with a department that handles inactive accounts (but find it strange that she could have taken money).
Thanks,
George

How To: Direct Message and AyaniB_VZW

Deliveries Showing as 'not relevant for billing' after Invoice Cancellation

Hi,
We have a plants abroad scenario, where the billing document (plants abroad invoice) had to be cancelled because of wrong profit centres. After correction of data, when we are trying to invoice these deliveries, the system shows these as 'not relevant for billing'. Any idea what could have caused this and/ or how to correct this?
Thanks in advance for the help,
Regards,
alok

HI Alok,
Could you please recheck the delivery document flow again, its only Billing document is cancelled or PGI reversal is also done or not.
As per my knowledge G/L correction is nothing to do with 'not relevant for billing' or "relevant for billing".
Try again there might be a case where delivery might have been reversed or billing document has not been cancelled or Document might have been blocked.
Regards,
Nagesh

Questions on porting family plan lines and a prorated final bill?

Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
My number is the primary number on a family plan (3 lines, mine included) with Verizon, and I'm considering porting it along with the two other lines elsewhere. All three lines are no longer in a contract and are month-to-month (the 2-year agreements ended many months ago and none of the lines have been upgraded or anything since then). I'm planning to move them all to separate prepaid services through another carrier.
I'm doing my best to gather enough information about how to go about moving all three of these family plan lines with the least amount of hassle , so I've got some questions I hope I can get answered. Thanks for any assistance!
This is my understanding:
-I'll need to contact my new carrier to have a given number ported, correct? And that line will be subsequently cancelled on Verizon's end, with no ETFs since none of the lines are tied to a contract?
-Should I port the second and third lines first and not port the primary number (mine) first, so asto not cancel all the lines of service before they're ported? I'm okay porting one number at a time AKA separately instead of all at once if that simplifies the transfer process.
-When the porting process takes place and my Verizon service is cancelled, does Verizon prorate the remaining days on my billing period from the date it's cancelled, or do they still bill up to the end of the cycle? I hear it's better to wait until the end of my billing cycle (which for me is the 9th of every month) to initiate the transfer(s) so that I don't have any billing issues, but moving all three numbers on one day (even separately) sounds kinda daunting.
-Do the phones I currently have under Verizon simply "disconnect" or deactivate once service is cancelled? Will they no longer be associated with my family plan lines and therefore be free to be resold or handed off to other family members who are using Verizon? I notice many phones on eBay/Craigslist list a "cleared ESN" as a requirement for someone to activate a used phone on Verizon and wanted to know what that was about.
Thanks for any help on these concerns!

michae2414 wrote:
Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
My number is the primary number on a family plan (3 lines, mine included) with Verizon, and I'm considering porting it along with the two other lines elsewhere. All three lines are no longer in a contract and are month-to-month (the 2-year agreements ended many months ago and none of the lines have been upgraded or anything since then). I'm planning to move them all to separate prepaid services through another carrier.
I'm doing my best to gather enough information about how to go about moving all three of these family plan lines with the least amount of hassle , so I've got some questions I hope I can get answered. Thanks for any assistance!
This is my understanding:
-I'll need to contact my new carrier to have a given number ported, correct? And that line will be subsequently cancelled on Verizon's end, with no ETFs since none of the lines are tied to a contract? All correct - the port happens via the NEW carrier.
-Should I port the second and third lines first and not port the primary number (mine) first, so asto not cancel all the lines of service before they're ported? I'm okay porting one number at a time AKA separately instead of all at once if that simplifies the transfer process. You can do it this way - but based on your next question, you wouldn't want to do it this way. You can't do both!!
-When the porting process takes place and my Verizon service is cancelled, does Verizon prorate the remaining days on my billing period from the date it's cancelled, or do they still bill up to the end of the cycle? You have already paid for the current month's service - you are billed in advance for the coming month. What WILL be billed is any texting, roaming calls, data charges, etc, that have occurred during the month that were NOT billed in advance. I hear it's better to wait until the end of my billing cycle (which for me is the 9th of every month) to initiate the transfer(s) so that I don't have any billing issues, but moving all three numbers on one day (even separately) sounds kinda daunting. But YOU don't have to do anything - your new carrier will deal with it, and it seems to me it would be better to end the service on all three at one time, since it is one account. You can ask your new carrier what they recommend. There should be no issues with porting all three lines at once.
-Do the phones I currently have under Verizon simply "disconnect" or deactivate once service is cancelled?Yes - once the number is ported to the new carrier, the phones will no longer work until they are activated with another number. Will they no longer be associated with my family plan lines and therefore be free to be resold or handed off to other family members who are using Verizon? This is correct, and another reason for doing the port at the end of a billing cycle. Issues have come up with transfers done mid cycle - and because the account had been billed and paid for the full month's service, the phone's ESN was not released until the end of the billing cycle. I notice many phones on eBay/Craigslist list a "cleared ESN" as a requirement for someone to activate a used phone on Verizon and wanted to know what that was about.
Thanks for any help on these concerns!
It may take several days for the numbers to fully port over and have all services working correctly, and for the old phones to be fully "released" from your account to be used on another Verizon account. I would wait a week or so after the port, then call CS and check the ESN status of the old phones to see if they are "clear".
Hope this answers most of your questions. Post back if you need further clarification.

I just found out my credit score dropped because Verizon One bill put me through collections for my final bill that I never received and after almost two hours on the phone transferred back and forth they still could not confirm if I owe money or not.

After 2 hours transferred back and forth between billing, one bill, home and wireless no one could prove that I owed money. Wireless said I owed nothing and home said I had a credit for cancelling a couple days before the billing cycle but owed for wireless. After a three-way called between Home and Wireless and Wireless insisting I do not owe anything, the Home representative disconnected herself, the wireless rep promised me a call back the next day to get the other department online and to get everything resolved. No one called me back next day and the day after. Knowing this could go in circles and don't want to do anything bad to my credit, I paid the settlement amount to the collection agencies. Now I saw that my credit score got ding for an amount that Verizon couldn't prove that I owed. I should not have paid it at all. If someone from Verizon reads this message, please get back to me and get this resolved. After more than 15 years with this company, this is making me so frustrated. I liked Verizon services but at this point I am going to start looking for someone with better billing.

I called customer service, spoke to Verizon Wireless Representative but they cannot pull anything on my record. So after two transfers I asked to speak to financial services. Spoke to Ronnie Ext 5100. Representative was very rude, not listening, kept on insisting that since I paid the collection agency I cannot dispute. Said should not have paid the collection agency. Rep was over talking, not listing to me explaining my frustration of being on the phone for hours in November between Verizon OneBill, Home and Wireless and got nothing resolved, and that's why I paid. Said there's nothing she can do except to put a note to Credit Bureau that the account is paid in full. I asked to talk to a supervisor or a manager and she said no one can do anything else. I insisted and she asked me to leave a phone number to call back. After all the calls and speaking to many reps, this is the worst. Now I am back to square one waiting for someone to call me back. And my credit score is still one hundred points lower thanks to Verizon!!!

Can I get back an email I was composing after losing power and the computer shut down?

While composing a long, complicated email, the warning came on that I was about to lose battery power. By the time I plugged my computer in to the electrical outlet, it had already shut down. I powered it up and checked my email drafts folder, but the email was not there. Is there any way I can get it back?

Hi,
Thanks. Doesn't a Mac save your draft automatically from time to time while you're typing it? On my PC I could click on "Save" occasionally and save what I was working on until that point, but on my Mac Book Pro I've never figured out how to do that. My Mac seemed to do it automatically. For example, if for some reason I stopped working on an email but came back to it later, it was in my Drafts folder. However, this time my Mac shut down while I was composing my email and now I can't find it. It's nowhere to be found?!

Apple restored my computer back to snow leopard however my backup was with lion. after much research and time i finally downloaded mavericks. i have now since migrated my files back onto my mac air which is running maverick. it has not restored my file

can anyone assist me to find my migrated files

If at the setup screen you used Migration assistant in conjunction with your Time Machine backup everything should be where you would expect to find it previously.
Can you elaborate?

How to download final bill?

I recently terminated my Verizon Wireless service, and paid my final bill. I need the final bill PDF in order to expense it, but since my account was terminated I can no longer log into the My Verizon website. Any idea how I can retrieve it?

Your final bill (hard copy) should have been mailed to your address of record. You can probably call customer service (800-922-0204) and see if they can mail you another copy.

Account Sent To Collections Even Though The Final Bill Was Paid In Full, Twice

Hello World,
Yet another Verizon billing boondoggle. My account was sent to collections this month, even though I paid the final bill amount in full, twice. I have 2 confirmations from Verizon that they received my payment; they took the money out of my account twice, and then mysteriously redeposited the money back in several weeks after the payment, with no notification of why or attempt to contact me.
Here's the synopsis:
In August, I moved out of the apartment where I had the internet-only account (no TV or telephone line associated with it.) I called to cancel and was informed that I'd get a final bill. When the final bill arrived in September, I paid it on 9/14 via the online portal. I received a lovely email payment confirmation and the money was deducted from my bank account. Everything was hunky-dory.
Then, on 9/30/13, the payment is refunded to my checking account. A bill dated 10/1/13 is mailed out, which I again pay, this time on 10/15/13. I get another payment confirmation, and the money is deducted from my account. Then, on 10/29/13, the payment is refunded to my checking account.
I was all set to repeat the process for a 3rd month in a row, when instead of a Verizon bill, I get a collections letter from IC Collections dated 11/1/13. Thanks Verizon! As you don't know or care, I'm in the midst of getting a mortgage and you sending this bogus claim to collections has dinged my credit score - way to go!!!
I tried contacting Verizon directly, but the phone system won't talk to me - because they've transferred my account to IC Collections. The nice lady at the online chat, Katelyn, for with whom I waited 20 patient minutes to chat, was apologetic but couldn't help. At the end, she told me it was a billing issue, and not her department - even though I was chatting with the Payment Arrangements / Final Billing portal!
Well done, Verizon, you've successfully lost another customer. My new place has super fast internet from a competitor. I don't plan on dealing with your lousy service again.
Adios!

Hi BillProblemo,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Bill booking after Grn cancellation

Dear all ,
I have booked one GRn on 31.07.2008 , The Same Grn is cancelled on the same date .
But in Purchase Order history the MIRO has been posted for the Same on 08.08.2008
is it posssible to book the Bill after GRn cancellation .
Pl guide

In this case the system will ask to ask to enter the qty and value as there is no GR done against the PO and when you do gr against this po value will be pick from invoice document you have posted. so you can post invoice after cancellation of GR doc also.

Moved a month ago, paid final bill, BILLED AGAIN!

Hi,
We moved over a month ago, have our new service setup under a new account (all arranged by BT), paid the final bill on the 23rd April and now I am getting an email through saying I have not paid THIS months bill for our old landline.
It should have been cut off ages ago, someone at BT has gone serious wrong somewhere. I am not paying this poxy bill, you have to be kidding me.
My girlfriend is about to have a baby and I am not messing about with this, meanwhile you have charged a non-payment fee.
How many times do I have to tell you **bleep**ing people that we moved. I had long conversations in detail over the phone about our move, this is NOT the final bill as that was already cleared up last month.
What do I do here? Can a member of staff get this cleared up over the forum or something because I am not ringing BT India to get dicked around for something which is BT's problem and not mine.
Thanks

Hi
You maybe better off contacting one of the moderators regarding this, you can contact them direct by using this link. http://bt.custhelp.com/app/contact_email/c/4951 also include the link back to this posting.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Need help with final bill - where to turn?

This seems like a silly place to ask about a billing issue, but here goes. My final bill with Verizon Wireless is messed up. I need to communicate with someone other than Chat - been there, done that, no resolution. Can a Verizon rep help me here?

Thanks for your reply in the Forum. The account with the billing problem is (removed).
I have paid my Verizon bill through CenturyLink for years. I terminated my Verizon service on 8/27, the end date of my contract, and had my cell number ported to AT&T. The most recent bill from CenturyLink had no Verizon charges. The prior month’s bill from CenturyLink was paid, including Verizon service to the end of July.
Last week I got a paper bill in the mail from Verizon for service for the period ending August 25. Since I had not paid for August through CenturyLink, I sent Verizon a check for the billed amount, $35.47.
A couple of days later I got a second paper bill from Verizon saying I owed $3.55. It looked to me that Verizon had processed the August bill through to CenturyLink, and then reversed that transaction. The check I mailed is not shown on the second paper invoice, and has not posted to my checking account as of a few minutes ago.
At this point I have paid Verizon $35.47 for August service, but I have a bill from Verizon for $3.55. Online at My Verizon the balance is $2.45. I think I am square with Verizon and my account should be closed with a zero balance.
Thanks.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

How to identify the bill is First bill, Final bill or Normal bill?

Hi
How to identify the bill is First bill, Final bill or Normal bill.
If the bill is first bill how we can identify this is by acquisition or change of tenancy.
If the bill is final bill how we can identify this is by change of tenancy or loss.
Please provide the tablets to get the above information.
Thanks & Regards,
Sree
Edited by: Sree on Oct 13, 2009 11:23 AM

Sree,
Please check the field ERCH-ABRVORG (billing transaction). It shows you what kind of bill has been created (e.g., 03 = Final Billing for Move-Out). If the begin of billing period matches to the move-in date it is the first bill created for that particular contract.
I hope this helps.
Kind regards,
Fritz

I was billed after I cancelled and paid my final bill!

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