Big trouble about pre profile!

Hello everybody:
     I'm brougt palm pre from ebay and i creat a profile at www.palm.com. 
     All is ok.
    I lost my pre yesterday so i login my profile and choose "i lost my phone" to erase everything in my phone.
    But i found my pre in my car today. I refresh my pre to 1.4.5.
    After i refresh my pre, i run the "first use" and i actived my phone but i found i can't sign in my profile.
    It show me"sign in failed.we were unable to sign you in. contact palm fo help ....."
    So i come here to find somebody can help me?
    My english is poor,and I hope you can understand what i said。
    Thank you。
Post relates to: Pre p100ueu (Movistar)

Hi,
Check first if you have a data connection icon. You should have Ev, 3G beside the signal bars. If do not have one then you need to contact your carrier to re-activate your phone.
If you have the icon. Just try refreshing the memory by holding down the power button and slide the ringer beside it 3 times. It will restart by itself. Sign-in to the same profile afterwards.
Hope this helps.

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