Billed double after cancellation request submitted. Account reactivate without my consent.

I have submitted a Creative cloud account cancellation request on 6th Jan.
Ref:
Case Number:0212174279
Case Description:Chat:penalty successful: AD006907812 (CH
by an operator by the name of Pradeep V.
I received a billing of the cancellation penatly of 50% of the remaining monthly fees.
However on the same day I got another billing from Adobe on the same day that bills me another month of Crative cloud for Jan.
And on the 8th of Jan I got an email that states my account has been reactivated for billing and I would need to state if I need to cancel it or else the billing will be automatically be renewed again.
This is a very exhusting proscess for a simple service cancellation. Could Adobe please have proper billing refund and cancellation of Creative Cloud done for me?
Regards,
Joshua

Hi Joshua
I see this has been handled by my colleague via Twitter and a refund is being processed for the January charge.
Sorry for the frustration caused.
Kind regards
Bev

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