Billed for premium, getting free

I arranged for free trial period on account, then decided to upgrade whilst on it. The first time it kicked me out of premium, I paid twice (via phone bill & apple a/c) by accident to resolve. When I cancelled the apple, back to free I went. Tried logging out and re- installing. Running iOS 7.

Call Customer Service and ask that they block premium messaging on the phone (you can put the block on yourself via MyVerizon, but you need to talk with Customer Support for any refund).  When you tell them that the service was never signed up for and that you want the block on the phone, they may offer you a partial or full refund; if not, it doesn't hurt to ask.

Similar Messages

  • Charged for premium on free trial

    I've been charged 9.99 when I cancelled well before the 30 days were up. After trying to find a number to call, I find that I can only contact through the contact forms. After doing more research, I've seen how poor Spotify is in getting back to people with these problems. So not only can I not call to get immediate results, I have to wait for Spotify at their convenience to give me my money back. Which could be a couple months and another  9.99 charge. Yes, I filled out your form to get help, but I don't get how an organization can get away with not posting some kind of customer service number. Especially when they're wrongfully taking peoples money. I've read a lot of cases having this same problem just in the past couple weeks. I was a happy Spotify user until this happened, and this really puts a bitter taste in my mouth.

    suncat74 wrote:
    Spotify keep chargeing me for premium although i cancelled it. In my account it says im on free trial and i have deleted the information to My creditcard, but that doesnt stop me from being charged. Feeling really angry and disapointed!
    Hey! :)
    It sounds like you actually have two accounts, one of which is still on premium. If you get in touch with the customer services team directly using the online contact form they will be able to make sure it is all cancelled and make sure your not out of pocket. 
    If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
    Peter

  • I am being billed for premium messaging and I've never used it.

    I received my verizon bill last month. Noted I was charged $19.98 for premium messaging under Data. This showed up on my statement for my one phone - 989-600-7940.  I've never used premium messaging for data on any of my phones. I want my bill adjusted.

    vtx1800sba wrote:
    I received my verizon bill last month. Noted I was charged $19.98 for premium messaging under Data. This showed up on my statement for my one phone.  I've never used premium messaging for data on any of my phones. I want my bill adjusted.
    Welcome to the community, vtx1800sba!
    Thank you for making us aware of potential billing errors. Please be cautious about posting your cell phone number here or anywhere online. (To protect yourself and the billing on your account). 
    Let me add to what the community posted by explaining that a premium SMS is a premium message service above the standard texting on your plan.  It allows special daily/weekly/monthly services, whether it be horoscopes, ringtones, jokes-of-the-day, reality television voting, etc. 
    If this issue has not already been addressed please PM me your name and contact number so I can help in resolving this issue.
    Thank you again!

  • Billed for Premium Tech Support That Did Not Fix the Problem

    i too was scammed last night by a premiun tech support rep...he assured me that the problem i was having with my pc
    could be repaired and pursuaded   me to purchase the 10 month plan for $14.00 month also said if i canceled prior to the 10 mos i would be charged a $59.99 fee.......I told him I would sign up if he could assure me the pc problem would be resolved.
    He also assusred me that if  it could not be resolved  to ask to be transfered to the billing department to cancel the  the plan   I confirmed this with him at least 3 times and he assured me I would not have to  pay and I could cancel with no monetary obligation if the problem on my pc could not be resolved....well it was not  and my computer was left in worse condition than when the premium support tech began working on it...the support tech worked on my computer for 3 and 1/2 hoursI was on the phone with him until 3:30 am....he apologized and said he did not expect the outcome of what happened to my computer. well needless to say when i called billing i was told I was liable for the $59.00 early cancelation fee  it did not matter that the tech did not repair the problem or that he left my computer in worse condition than when he  began working on it.........so technically what they are saying is that I have to pay for them creating problems on my pc that did not exist before I called them   I  The sales rep I spoke to was "scott : he said he was in massachusetts..I spoke with Eric in BIlling and he said he would note on my account what I had told him and asked me to call after the charge appears on my phone bill to see if i could have it removed...i also called billing again today and spoke with another billing rep and she said she also would note my problem on my account and that hopefully the $59.00 fee would be removed..it is very disppointing to know that Verizon Hires people that lie to consumers.....all of their employee conversations to customers need to be recorded and monitored. I received a recorded message from verizon this am asking if i was satisfied with the service i received from tech suppoort with #1 being the least satisfed  which of course described my experience with them.  If My tele phone bill does not reflect the cancellation  of the $59.00charge I will definitly pursue this matter further....

    I was also billed on July 15, 2014 for tech support that did not fix my computer problem. 
    I was billed $99.99 to my credit card to a tech in the country of India.
    I tried to get my money back but the number I was referred to would not answer.
    I immediately went to my bank which took all of the info and changed my credit card number.
    The bank also did their own investigation and said it seemed to be a scam.  My money was redeposited into my account within 36 hours - not because of anything Verizon did, but my BANK!!   I was so grateful.
    Such service from Verizon's tech department is unethical and inexcusable.
    Verizon customers deserve better tech service than this.  "Ma Bell" would turn over in her grave if she knew how far down the service of the original phone company has gone. It's a disgrace!!  A SCAM perpetuated and sanctioned by Verizon.
    I complained to the Verizon Customer Correspondance Claim Dept.  Do you think they will straighten this mess out?  I doubt it - I am a retiree with an excellent payment record.
    They don't care.  This hurts the American economy.

  • Billing for premium rate numbers

    My last phone bill included 2 calls to 2 premium rate numbers I did not call (£18).  Payphoneplus does not recognise the source of the numbers nor does BT.  BT insist the number was made from my house but this was not so.  They want paid and will not accept that they have made a mistake.  How do I get them to accept that they have made a mistake?

    s-teem wrote:
    Thanks How do I prove that the numbers were not called from my landline? Will TalkTalk have this info?
    Now that is the problem.
    The calls may well have been made from your landline, but not necessarily by you. If no-one else has access to your property (or dect access to say a cordless system) - e.g. relative, cleaner etc, then there is a slight possibility of a dodgy engineer making these calls say at the exchange or the street cabinet. It could even be an exchange software fault.
    It's not clear what the calls are for (e.g. vote line, win line for scratch card etc). If the call length on your bill actually does give the cost of £1.53 a minute, then at least it can be confirmed as those numbers, and not anything else - e.g. international call to somewhere - perhaps missing off some digits.
    Were the date/time of these calls in amongst a general list of dialled numbers - that you may be able to recall making calls to something at the time ?
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Being billed for old address & "free" installation with Mover's Edge

    I moved on 8/1/15 and used the Mover's Edge service. The CSR I spoke with on the phone when setting up my move said many times that the installation would be free of charge. No one had had service at my new address since 2009, so a tech did need to come out, but the CSR told me at least 4 times that he waived the installation fee for me.  MY two issues as follows: OLD ACCOUNTBilled for a full month for service 8/1 - 8/31. Service was disconnected 7/30/15. I moved away from this address on 8/1/15. NEW ACCOUNTBilled $35 for installation that was supposed to be free with Mover's Edge.  I spoke to a CSR via the online chat feature yesterday (8/5/15) who claimed to have "made notes" of these issues on my account. What do these notes accomplish? Hoe do I even know she did anything? When will the correct amounts ($0 for the old account, and about $60 for the new account) be reflected?  What do I have to do to get someone to help me? Why am I seemingly being punished for using Mover's Edge? Please help me!

    alphakat84,
    I am so sorry for the delay! I have sent you a private message so that we can discuss your billing concerns more freely.
    At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

  • Billed for VZW Navigator Free Trial

    My wife tried out the VZW navigator feature on her phone on 2/19 because it was a 30 day free trial.  I noticed on my bill that I was charged for this service for the partial month in February plus the entire month of March.  I cancelled this service today but I want to know why I was charged for a free trial.  I also want to be credited for these charges.  I'm surprised to see that navigation isn't included.  I switched from another provider and they included it.
    Is there an email address to contact customer service?  I don't want to wait on hold, chat, or use facebook to contact customer service.  Email would be preferable.

        We definitely understand your concerns spdGT! I do offer my apologies that our email support service has been discontinued. In order to resolve this issue please give us a call directly at 800-922-0204 or visit your local VZW Store http://bit.ly/3SdsA. To review our alternative contact methods please visit http://bit.ly/yN1P80. We look forward to hearing from you soon, thanks!
    MatthewS_VZW
    Follow us on Twitter @VZWSUPPORT

  • Being billed for free workspace?

    Hi, I think I am being billed for using the free ML workspace, or at least misunderstand why I am being billed a monthly charge for ML. 
    I see a monthly charge for one ML seat, and have one workspace which was migrate from the preview. The workspace shows as being free under settings. The workspace does not show in the manage.windowsazure.com portal. I can create and delete additional
    workspaces. 
    I was only exploring ML, and wish to cancel the monthly charge. How do I go about that?
    Many thanks in advance,
    Andrew

    Thanks for replying hayling12.
    The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
    (my bold and no that's how it was written)
    So is it a big problem? And are others being billed incorrectly?
    -+-No longer a forum member-+-

  • Will i get billed for downloading free apps

    Will I get billed for downloading free apps?

    So if i were to download facebook messenger on my phone using wifi, it wouldnt cost...but what if i were to use fb messenger when wifi wasnt on, would that count against my data plan?

  • I got an ipod recently and i bought songs and apps already but i cant even get free things now without it asking for my billing details which i have already put in and i know for sure that i still have money on it

    I got an ipod recently and i bought songs and apps already but i cant even get free things now without it asking for my billing details which i have already put in and i know for sure that i still have money on it

    You need a valid payment method even for free items. If you know the payment method is valid then contact iTunes.
    Apple - Support - iTunes - Contact Us

  • HT4914 I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

    I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to contact the iTunes Store and make your request.
    Regards.

  • How do I get bill for app's when choosing "NONE" option...?

    When I chose the NONE option to pay for an app, how do I get bill for it... Or when and how do I actually pay for it...

    You can only download free app if you set payment method as None.

  • Do not want to pay for spotify premium after free 48 hour trial.

    This may be a stupid question, but bear with me.  I recently signed up for spotify and did not realize that there was a free and premium subscription.  I was automatically put on a 48 free trial for premium, but I do not want to start paying for premium when the trial is over.  For those that have more experience with spotify, do I just wait until the free trial is over and then I'll automatically be on the free subscription, or do I need to delete an account or the trial in order to not have to pay anything?  Thanks for your help in advance.

    Hi there,
    I'm interested in getting a 3-month premium subscription for my sister for Christmas but I want her to take advantage of the 30-day free trial to make sure she really likes this site (she will be mainly using this on her iPad so I have some concerns that I want to make sure to iron out before she starts). Anyhow, I just wanted to know if her 3-month subscription will start from the date of purchase or AFTER the 30-day free trial is over. If you can help, please let me know. Today is December 24th, 2012 & I would like to purchase her Christmas gift today or tomorrow so she has something to enjoy. She specifically mentioned this website so I'm pretty sure she'll like it. Also, please tell me if I can open an account for her or if she has to do it herself. She knows how to use computers but I'm a little more tech-savvy so I'd like to do it for her just for convenience-sake. Lastly, I hate to ask this late but please respond ASAP because I need to get her set up as soon as I can.
    Thanks,
    Andy

  • Group calls free, cancelled Premium, getting charg...

    Skype,
    I signed up for Premium a month ago specifically for group calls.  I now see group calls are for free.  great!   I immediately cancel Premium, and am now being told I have to pay through Jan 2015??
    I'm assuming Skype saw this was going to happen and has a resolution for it.  But a customer cancelling a service after Skype makes that service's most popular componant free should not result in the customer having to pay for it anymore one would think?
    Solved!
    Go to Solution.

    I've recieved an email today detailing what's going to be happening to my Skype Premium subscription. The account will be automatically updated and I won't have to do anything myself.
    A few changes to your Premium account
    Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost. 
    That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now.
    Here’s what you'll now get…
    Unlimited1 calls to mobiles in 8 countries/regions and landlines in 63—see our full list.
    Up to 10 people together on a group video call.2
    Live chat support when you need it.3
    The same great ad-free4 Skype you’re used to.
    So, it seems for £41.26 per annum (what I'm paying now) I'll be getting the Skype World Unlimited (previously would have been £117.12).
    I know some members are asking for refunds but it seems you're going to be getting Skype World Unlimited instead.
    For me it's OK, but I would have preferred the option to upgrade to Unlimited Europe with calls to mobiles & landlines in Europe.

  • When i try to download a "free" app for my ipod touch, it wants credit card billing info? a "free"" app is just that isn't it? How do I resolve this guys/gals? any advice?

    when i try to download a "free" app for my ipod touch, it wants credit card billing info? a "free"" app is just that isn't it? How do I resolve this guys/gals? any advice?  P.S. I don't use credit cards.

    You normally need to provide some sort of payment method (in part as proof of residence in the country) before you can get even the free apps. It is possible to set up a new iTunes Store account just for free apps, but you have to create a new Apple ID; you cannot use an existing one. If you want to do that, take a look here:
    http://support.apple.com/kb/HT2534
    Read the steps carefully as the order in which you follow them is  critical. Note again that you can do this only when creating a new Apple ID. You cannot use an existing ID. 
    You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
    Regards.

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