Billing and direct debits

hi sorry to have to get in touch again iam having terrible problems understanding my bills that seem to have doubled. i cant face ringing customer service as it goes straight through to india and they know nothing, they constantly read from a script and i have had real problems with them. all i want is a british bt advisor to contact me by phone to discuss my bt account. this has been ongoing for ages and ijust need to speak with someone who knows what they are talking about. contact numbers are *********** work 8.30-4pm mon -thur 3pm fri. mob ********** .june treciokas

Hi June,
I'm guessing you're on a Monthly Payment Plan, i.e. where a set amount is taken from your bank account each month and you get a balance statement every quarter, is this correct?
If you are, the amount is reassessed every time a new bill is produced, so if the amount you’re paying is too much or too little the payment is changed accordingly. You’ll always be advised of this on the first page of your BT bill.
The Live Chat team will be able to check this for you and see what happened. You can get in touch with them by clicking on the banner at the top of this forum (Bills & Call Packages), they’re open Monday to Friday 0800 – 1800.
Let us know how you get on.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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Similar Messages

HT3552 I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

I have been trying to download apps from the app store and every time it tells me there is a problem with my previous billing and direct me to put in new billing information and every time i do that it still will not let me download any apps.

Have a look here > http://support.apple.com/kb/TS1646

MPP and Direct Debits Increase

I recently re-negotiated my BT contract for a further 12 months and agreed on a package price for phone and BB of £42.50 per month payable by MPP. However the first month DD was £57.00 and then last month it was £67.00 ( this one was without any notification to me via email that it was going up ). I called the help centre and was told that the increase was to cover off a debit on my account of 34.00 or so , before the new MPP could start. Once this debit was paid then the MPP would revert to the £42.50 as agreed. This month the DD was once again £67.00 with no warning which has sent my bank account overdrawn !!
I tried to call BT but its hopeless and the Live just does not work, so like many others I have resorted to the Forum for some help. I need to get the DD set back to the agreed amount and a refund issued for this month of £23 to get me back onto an even keel
I feel that BT really do need to do something major with their customer serivce as there are a lot of other providers out there charging and lot less. I went with BT as I belive they give a premium serivce - now I am begiining to wonder .....
Can someplease assit me in getting the payments sorted out else I will just have to cancel the DD altogether and wait for BT to contact me !!!

Hi Jonboy,
Welcome to the community!
Sorry to see you're having problems. I can help you sort this out. You'll find the link to get in touch with me in my profile. It's under the section "about me".
Thanks
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Seting Up Direct Debits in 11i AP and AR

Hi Guys
Does anybody have any documents that can help me setup Direct Debits in AP and AR.. For 11i Any help would be great ?
Bal

A sample for AP side;
SELECT DISTINCT aia.org_id,
aia.vendor_id,
aia.invoice_id,
pll.ship_to_organization_id --inv org id
FROM ap_invoices_all aia,
ap_invoice_distributions_all aid,
hr_all_organization_units haou,
po_headers_all pha,
po_lines_all pla,
po_distributions_all pda,
po_line_locations_all pll,
mtl_system_items_b msi
WHERE aia.invoice_id = aid.invoice_id
AND haou.organization_id = aia.org_id
AND aid.po_distribution_id = pda.po_distribution_id
AND pha.po_header_id = pla.po_header_id
AND pha.po_header_id = pda.po_header_id
AND pha.po_header_id = pll.po_header_id
AND pla.po_line_id = pda.po_line_id
AND pla.po_line_id = pll.po_line_id
AND pda.line_location_id = pll.line_location_id
AND pla.item_id = msi.inventory_item_id
AND pll.ship_to_organization_id = msi.organization_id
AND aia.invoice_date BETWEEN '16-MAY-2010' AND '31-JUL-2010'
AR side
SELECT rt.trx_number,
rt.trx_date,
rtl.extended_amount,
rt.invoice_currency_code,
rtl.interface_line_attribute1,
rtl.interface_line_attribute2,
rtl.interface_line_attribute3,
rtl.interface_line_attribute4,
rtl.interface_line_attribute6,
rt.interface_header_attribute1,rt.interface_header_context,
rtl.line_type
FROM ra_customer_trx_lines_all rtl,
ra_customer_trx_all rt,
oe_order_lines_all ol
WHERE rt.customer_trx_id = rtl.customer_trx_id
and ol.line_id = rtl.interface_line_attribute6
and rtl.line_type='LINE'
be aware that ar side query returns only for lines, you need to add tax lines of corresponding lines.
Hope this helps
bilal sarioz

Re: Confused by increase in Monthly Direct Debits

Hi everyone!
I'm new to the forums and have a quick question: We have a BT line at home which is purely for broadband, so we hardly use the home phone for any calls. As such, our monthly bills are £13.50, which is only the line rental amount. I've been sent an email today with my latest bill telling me I'm in credit to the tune of nearly £30, so BT are giving me a 2 month holiday from payments, which is nice. However, the next line then goes on to tell me my direct debit payments are going to increase to cover my bills!
I'm a bit perplexed by how my direct debits can increase to cover my bills when a) I'm in credit the majority of the time and keep getting payment holidays, and b) I hardly ever use my home phone so I never actually pay any call costs!
Can someone from BT please get in touch and help me to understand, because this doesn't make much sense to me....
Thanks.
Carmen.

Hi Carmen, my suggestion would be to fill out the link for the mods to take a look into it for you:
http://bt.custhelp.com/app/contact_email/c/4951
It takes up to 72 hours for a response, but it's often faster - I've had a response within an hour today!
Contact The Mods
Use Live Chat to speak to an advisor
Charges for cancelling your contract early

Confused by increase in Monthly Direct Debits

Hi all.
Being a newbie, I'm sure this topic must have been raised in the past.
As a new BT customer, I was paying Monthly Direct Debits of £23.50 to cover my contract for Unlimited Evening and Weekend Plan plus BT Total Broadband Option 1.
After 6 months, I have just received a bill advising me that my Direct Debits would increase to £38.00 per month (a rise of 62%!).
Having been unable to get through to an advisor on the phone, I thought I'd do a little research on the web. I found the BT Help topic "Why has my Monthly Payment Plan amount changed?", which lays out the way the bill is calculated:
Monthly Rental Charges + Last quarter usage divided by 3 + Outstanding charges divided by 6 = Monthly Payment.
In my case, this would be: £23.43 + £3.51/3 + £5.44/6 = £25.51 per month.
Therefore, I'm a little confused, not to mention rather annoyed that my Direct Debits have been increased to £38.00pm, when £26.00pm would seem more reasonable!
Any help would be appreciated.
Martin

Hi Martin,
Having the same kind of problem with BT...you are not alone!
I signed up to BT Vision back in October10 where the nice salesman told me for the package i was having (phone, broadband and tv) I would be paying £51 a month based on my previous phone usage (this figure was worked out for 3 months in advance). After a few initial teething problems all went well until after 3 months BT then tell me my payments were jumping to £88.50 a month without any explanation (my phone usage had not changed in any way during this time). Another 3 months pass, where in the meantime I had paid BT a total of £265.50 but my bill says I only owed them £151.51 so I was in credit by £113.99. BT still wanted to carry on charging me £88.50 even though that was way over what I should be paying. After cancelling the direct debit ( which was an arduous process over the phone talking with their overseas billing department) I have now received a bill for £50+ .....where has my £113.99 credit disappeared?....wits end?....tearing my hair out?....pulling teeth?...all could be used to describe the BT billing experience. The scary thing is BT would of quite happily carried on taking £88.50 out of my account every month and not done a thing.....but if i wasn't paying enough they would be quick to up my payments. Also they are sitting on my £113....along with doubtless other customers overpayments and getting a nice little bit of interest off it. Unfortunately I am tied into an 18 month contract with them and whilst I cant fault the services they provide (although my broadband usage goes near my 40 GB limit which astounds me because we only use the internet for the usual things e mails you tube etc. but thas another forum issue!) i would quite happily just get a freesat box and another internet provider because it seems BT just dont care!
rant over ...well at least till i try to ring BT later!
Pete

Paid bill and switched to monthly payments...

Hi, I just paid my bill in full and have now swtiched to monthly direct debits to avoid the payment charges. My question is this, as I was billed in advance for line rental etc, when will BT start collecting the monthly payments, as surely I am now in credit for 3 months? Will they just collect any call charges for the next 3 months?
Thanks in advance

If you have moved to the Monthly Payment Plan (quarterly bills with regular monthly payments), your monthly payment should include line rental, package costs and call charges. This means that you will have more or less paid the next bill by the time it arrives. (There will be some discrepancy because call charges vary, but this is catered for by subsequent reviews of your monthly payment.)
On the other hand, if you have changed to monthly billing, I would expect the next 3 bills to be for calls only and subsequent ones to include a month's line rental and package charges in advance. But you don't always get what you expect, and in this case I would check with BT via Live Chat.
You can click the white star next to this message if you think it was helpful.

High monthly direct debits

I don't understand the way bt bills at all. I was convinced that I would be spending approx £50 per month for broadband, landline and bt vision but my monthly direct debits range anywhere from £70 to £100 per month!! Each time I call bt to try and sort this out I am told something different. I can't afford this amount but am now stuck in a contract, even when the balance is cleared and it appears I go back to a reasonable monthly amount it creeps back up again. I have just been told by someone else in an Indian call centre (this may be cheaper for you bt but frustrating as hell for us) that after my next payment in July my balance will be clear and I can start paying monthly for exactly what I use instead every month...well isn't that what I was supposed to be doing from the start? This is ridiculous, cannot wait for contract to end! I want to speak to someone in the uk!! I don't pay this much a month to speak to people in India when I have a problem, surely! Bt...you may think you are saving money using the overseas option, what happens when you lose all your customers due to the sheer frustration of not being able to speak to someone in the uk who truly understands the problem? V frustrated with bt and ridiculous bills

From the info you've given your last bill was on or about 9 April, your payment date is the 8th of the month, and your account is currently virtually in balance. So your April and May payments cleared the April bill. The next bill on 8 July will be for around £150, but you will only have made your June payment by then because your payment date is too close to the bill date. So to get your July bill around zero you need to pay £150 before it's made up.
If I've got all that right, here's how. Click MyBT at the top of this page > Log in > My bills and payments > Manage your payments > Change regular payment > Change payment details > Tick Change the amount you want to pay, or the payment date > Change the amount to £75 and the date to 1st. (Actually, it would be better to do it after your June payment is taken.)
If that works go to Live Chat as soon as you get the bill and ask them to put you on Monthly Whole Bill DD right away. Keep a copy of the transcript just in case.
You can click the white star next to this message if you think it was helpful.

Massive quaterly direct debits

Today I noticed a huge BT direct debit go out of my account for £114.43. After checking some more, I found a second on 19 July for £143.39 and a third on 19 April for £73.22. I've phoned BT's billing and spoke to a (Polish) lady who clearly didn't understand why my problem is. I don't understand how my bills can be so high given that I used to pay £17 per month for both the internet and phone. I work away from home a lot so barely use the phone and internet (and going away a lot is the reason why I've only just noticed the huge direct debits). I've been with BT for three and a half years and I'm so angry about this that I'm considering leaving for a different company. Obviously I want to get this sorted out ASAP, especially if my account is in debit, so if anyone can help me that would be great.

Hi Cat_Scotland,
Welcome to the forum. Sorry to hear your bill payments have increased by so much.
If you can email me your forum username and BT account details I'll check over the bills to see what's happening here. You can get our email address by clicking on my username.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unknown BT direct Debits.

Afternoon.
Whilst going through some bank statements I noticed that I have two Direct Debits a month comming from BT, these are both for the same amount of money (This month: £12.50 on the 31st Mar and £12.50 on the 16th Mar), ive gone back to October last year and I can see two debits each month for the same amount each month.
I was wondering what these could possible be, I pay my Phone & BB bills quarterly and was under the impression my line rental was included in that, I had BTVision but canceled it almost year ago so it shouldnt be that. I cant work out what it is?
Sorry in advance if this is something simple.
Kind Regards
Ryan C

Here's the price list
http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
Seems your just billed separately for your land line and broadband talk.
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Diff b/w Intercompany Billing and TPO.

Hi SAP gurus,
What is the diff b/w Inter company Billing and Third Party Order

Dear Sabina
Inter Company Billing
You can set up your system in such a way that one purchasing organization procures material for a plant from a vendor (plant) that belongs to another company code within the same client (corporate group). This is an instance of an inter-company-code stock transfer with an SD delivery and a billing document
Third Party Billing
In third-party processing, you place a purchase order with a vendor to deliver goods or perform a service for a third party (for example, for a customer).
This means that your company does not deliver the material. You forward the order to an external vendor instead, who then sends the material directly to the customer and invoices you.
Third-party processing is carried out in the components SD (Sales and Distribution) and MM (Materials Management). By creating a third-party item in a sales order, purchase requisition, or purchase order, you can request that the vendor sends the goods directly to your customer. A document can consist of one or more third-party items.
Thanks
G. Lakshmipathi

Accounting entries at billing and excise invoice creation in J1IIN

Hello Guruz
I need to know the accouning entries at the time of billing and the excise invoice creation in J!IIN.
Thanks in advance.
Regards.

Hi
At the time of Billing Customer a/c will get debited and Sales revenues a/c will get credited.
At the time of Excise Invoice Excise paid a/c will get debited and all excise duties (Cess, Basic,S cess ) will get credited.
Hope this will helps you..

Paying Too much Bill and still not getting the High speed Internet that I am Supposed to

First month I got my bill it was acceptable over $150 because all the technician work and line-up and everything. So I have Verizon double play and Direct Tv together and in 2nd month I got $143.14 bill just for 3mbps internet and on the bill it says i added the service "Change in the Partial Month". First of all I didn't even added the service and it was supposed to be less than $100 dollar bill because the Direct Tv is $23.99 which is my Entertainment Package and the Double Play is $50.99, so the total bill is going to be pretty much like $90-$100 with tax and everything. If the next month bill comes more than $100, then I am definitely cancelling Verizon and switch to Optimum Cable. By the way I had Comcast triple play which was $100 for Tv, Internet & Phone for 2 yeas before I had Verzon and I used to get more than 20 mbps internet speed but in Verizon I am getting only 3mbps which is very unsatisfied.
Thank you for your time, Verizon

Rounding to the nearest dollar is $75.00, plus an additional $10-$12,
would not equal $143 per month.
Is there a possibility you went to your online account and accidentally
pressed for a change in a particular service? Check your online account
to determine what may have occurred.

How to let TC F110 do the clearing of direct debiting

Dear friends, I have setup direct debiting for Denmark called PBS Leverandørservice in TC F110 with the necessary configuration. The payment method are working as a flat file downloaded to a local PC and then uploaded into PBS (today called Nets) using their web portal. That part is working.
Since the number of postings on this payment method is small should it be setup so open items are automatically cleared on the time of executing u2013 if the customer rejects the direct debiting request should this be handled manually including the reset of previously cleared open items.
Question is where do I set the customizing flag? To let TC F110 do the clearing of the open items at the time of the execution of TC F110? In the way as a vendor payment)!
regards
René

Hi Rene,
I've read your post on SAP PBS LeverandørService with with a lot of interest & curiosity. As I'm currently preparing config of the same in DK, I wonder whether you could share the specifics related to the configuration and in particular the DMEE setup?
Thanks & Best Regards,
Erik G

Give me the Configuration steps for intercompany billing and third party s

Hi Gurus,
Give me the Configuration steps for intercompany billing and third party sales and give me a brief description with examples.
Regards,
YSR

Dear YSR
Check the links
[Cross Company Configuration|http://help.sap.com/bp_bblibrary/500/Documentation/J62_BB_ConfigGuide_EN_DE.doc]
[Third Party Without Shipping Notification|http://help.sap.com/bestpractices/BBLibrary/html/J55_ThirdPartyWOSN_EN_US.htm]
Third party order processing is as follows:
Assume three companies X, Y and Z
X - The company,
y - The customer
Z - Vendor
When ever X gets a PO from Y to supply some goods, X has an option of either manufacturing those goods or procuring those goods.
If he is procuring the goods, there are two methods that are generally followed:
Method 1)
After receiving the PO from Y, X creates a sales order against Y.
Now at the same time he also creates a PO to a vendor Z to produce the goods
Z produces the goods and supplies to X
X receives the goods from Z
Then X delivers the same goods to Y.
After that X invoices Y and Z invoices X.
Note : Here there is no direct/ Indirect relation between Z and Y.
This process is known as Trading Process. and the Material here is created with Material type HAWA.
The other method is a Third party order processing method:
Here the glaring difference is that instead of Z supplying the material to X and X in turn supplying the same material to Y.
X authorizes Z to supply the material to Y on his behalf and notify him once the delivery is complete.
Now Z supplies the material to Y and acknowledges the same to X.
Z will send a copy of delivery acknowledgement and invoice to X.
After receiving the delivery confirmation and invoice from Z, X has to verify the invoice and this process is known as invoice verification and is done in SAP through Tcode MIRO.
The next step for X is to create an invoice and submit to Y
Only after the invoice verification document is posted then only X can create an invoice for Y.
This is the business flow that is followed for third party order configuration.
There are few steps that have to be configured to enable the system to function as mentioned above.
Step1)
If you are always followwing a third party process for a material then you have to create the material using item category group BANS.
The procument type should be marked as External procurement (F) in MRP 2 view of the material master record.
if you are not always allowing third party order processing then u can create a material master record with item category group as NORM and the procurement type should be marked as ( X) meaning both types of procurment ( in house manufacturing and external procurement).
Step 2)
the item category in the order should be manually changed as TAS.
For that you need to confugure the item category determination
ord type + item cat grp + usge + Hiv level = Item cat + Manual item cat
OR + NORM + + = TAN . + TAS
OR + BANS + + = TAS
Step 3)
make sure that during the item category configuration for TAS you need to mark relevnat for billing indicator as F
Step 4)
The schedule line cateogry for this type should be CS.
make sure that you mark subsequent type as NB - purchase requisition in this schedule line category as this will trigger the purchase requision order immediately after the creation of the sales order and the PO to vendor is created against this purchase requiesion.
thanks
G. Lakshmipathi

Billing and direct debits

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