Paid bill and switched to monthly payments...

Hi, I just paid my bill in full and have now swtiched to monthly direct debits to avoid the payment charges. My question is this, as I was billed in advance for line rental etc, when will BT start collecting the monthly payments, as surely I am now in credit for 3 months? Will they just collect any call charges for the next 3 months?
Thanks in advance

If you have moved to the Monthly Payment Plan (quarterly bills with regular monthly payments), your monthly payment should include line rental, package costs and call charges. This means that you will have more or less paid the next bill by the time it arrives. (There will be some discrepancy because call charges vary, but this is catered for by subsequent reviews of your monthly payment.)
On the other hand, if you have changed to monthly billing, I would expect the next 3 bills to be for calls only and subsequent ones to include a month's line rental and package charges in advance. But you don't always get what you expect, and in this case I would check with BT via Live Chat.
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Thanks - I did get a private message that they've taken off the service charge and taken off some of the other charges that had been put on after the fact on the last bill and on this month's bill but then when I log in to look at the bill - it is still more than it is supposed to be as it say it will one to 2 billing cycles for that to take effect.I can't even SEE my own bill ONLINE! I now have to put in a "pin" number to view it and I'm locked out of my own account as there is no place to enter the PIN number and I don't have a record of ever creating a PIN number when I created my account 15 years ago!! - So I wil be emailing that back to the person who emailed me as well as to the ecare@ comcast.com

Monthly Payment Plan & lack of care!

I am in my mid 70's & I have been with bt for about 50 years for phone only. I have been on a monthly payment paln of varying amounts all under £30 a month. I thought I was on anytime call plan, however it was only weekemd calls. When BT restructured the prices of calling time and evening rates went up considerably, so do my bills. My last quarterly bill was £145 of which £91 was for calls to uk landlines £46 for line rental and £8 for other calls. BT called my and said my monthly payment plan payments were too low and they were putting them up to £79! I discovered when my last quarterly bill arrived that I was only getting weekend calls free. It is disappointing after being a customer for 50 years that when the customer service agent called me regarding my monthly payments that they didn't inform me why my bills were so high and suggest that they put me on anytime calls. However, they didn't and had a pensioner paying £60 a month more than necassary!!

I would agree that you should be on Anytime calls, and you should arrange that straight away if you haven't already done it. That should cost £22.45 a month plus any non-inclusive charges.
As to your monthly payments, it's not possible to say what you should be paying as that depends on how much of the £145 had not been covered by your credits. If you can post a bit more detail there might be some specific advice on that.
In general terms though, my view is that the way adjustments to the monthly DD work can be a bit of a swindle, and I'm currently pursuing this with BT. As well as posting more detail, have a look in MyBT > My bill > Manage your payments > Change regular payment > Change payment details > tick "Change the amount you want to pay". When you click on the current amount what does it say in the pop-up box?
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Switched to Monthly Full Bill Payment and no bill

Hopefully a mod will pick this up and look at it.
I updated my payments before my February 2015 bill so I could pay full bill each month, the bill was generated and reports my next bill is in May 2015 not March 2015.
When contacted BT they confirmed that I was now on Monthly Full Bill Payment, yet I have not received any bill for February to March.

Keith_Beddoe wrote:
I would wait a few days, as it seems to take a while to generate the latest bill, meanwhile the billing date moves forward on MyBT.
Also, if you had been paying quarterly, you would still be in credit, the same would apply if you were on MPP.
my billing date is the 12th of each month, it doesn't matter if i was in credit or not, i still expect a bill for this month, especially as I changed from the monthly payment plan to the monthly full payment prior to my bill on the 12 February.
I was told that my billing had been switched over as requested, yet according to BT my next bill is 12 May, not 12 March. I don't want to receive a bill in May asking me to pay for the next quarter up front because BT can't sort out their invoicing systems.
I have Sky and called them up after my first payment and got the payment date changed, I have also done this with EE, T-Mobile, Virgin and other service providers in the past, yet it seems you can't do this with BT unless you are willing to pay 3 months rental in advance by going on their monthly payment plan.
If I'm in credit with any of the other service providers I use, I still get a statement/bill advising of this and as I have some charges that are on my account for Feb-Mar with BT, then I expect to receive a bill

How should I do if I paid monthly payment twice for a month. One is by Auto payment and the other is by hand... Is it possible to get refund? don't I need to pay for it next time?

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Huge increase in monthly payments AND billed for w...

I moved back to BT for calls a couple of years ago and set up a monthly payment plan to help with the cost as I'm on a low income. In March I also signed up for BT Broadband. My payments up until then had been £45 a month, BT anytime plan ( I use about £12 a month on non-inclusive calls to mobiles) I thought this was high just for calls but was told this was as low as they would allow. On checking my online account recently I discovered that the monthly payment has now increased to £81!? I knew that adding the Broadband would increase the payment but almost double it??
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Where do I stand with regard to having this charge reimbursed to me? I cannot afford to lose £30 due to BT's incompetence.
Could a mod please look into this for me and let me know how I can reclaim the bank charge? And is there any chance my monthly payments could be reduced?
Thank you.

Hi onlythebun
I'll be happy have a look into this and see whats going on.
Could you email me at [email protected] with your BT account and telephone number please along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Paid bill and switched to monthly payments...

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