High monthly direct debits

I don't understand the way bt bills at all. I was convinced that I would be spending approx £50 per month for broadband, landline and bt vision but my monthly direct debits range anywhere from £70 to £100 per month!! Each time I call bt to try and sort this out I am told something different. I can't afford this amount but am now stuck in a contract, even when the balance is cleared and it appears I go back to a reasonable monthly amount it creeps back up again. I have just been told by someone else in an Indian call centre (this may be cheaper for you bt but frustrating as hell for us) that after my next payment in July my balance will be clear and I can start paying monthly for exactly what I use instead every month...well isn't that what I was supposed to be doing from the start? This is ridiculous, cannot wait for contract to end! I want to speak to someone in the uk!! I don't pay this much a month to speak to people in India when I have a problem, surely! Bt...you may think you are saving money using the overseas option, what happens when you lose all your customers due to the sheer frustration of not being able to speak to someone in the uk who truly understands the problem? V frustrated with bt and ridiculous bills

From the info you've given your last bill was on or about 9 April, your payment date is the 8th of the month, and your account is currently virtually in balance. So your April and May payments cleared the April bill. The next bill on 8 July will be for around £150, but you will only have made your June payment by then because your payment date is too close to the bill date. So to get your July bill around zero you need to pay £150 before it's made up.
If I've got all that right, here's how. Click MyBT at the top of this page > Log in > My bills and payments > Manage your payments > Change regular payment > Change payment details > Tick Change the amount you want to pay, or the payment date > Change the amount to £75 and the date to 1st. (Actually, it would be better to do it after your June payment is taken.)
If that works go to Live Chat as soon as you get the bill and ask them to put you on Monthly Whole Bill DD right away. Keep a copy of the transcript just in case.
You can click the white star next to this message if you think it was helpful.

Similar Messages

Confused by increase in Monthly Direct Debits

Hi all.
Being a newbie, I'm sure this topic must have been raised in the past.
As a new BT customer, I was paying Monthly Direct Debits of £23.50 to cover my contract for Unlimited Evening and Weekend Plan plus BT Total Broadband Option 1.
After 6 months, I have just received a bill advising me that my Direct Debits would increase to £38.00 per month (a rise of 62%!).
Having been unable to get through to an advisor on the phone, I thought I'd do a little research on the web. I found the BT Help topic "Why has my Monthly Payment Plan amount changed?", which lays out the way the bill is calculated:
Monthly Rental Charges + Last quarter usage divided by 3 + Outstanding charges divided by 6 = Monthly Payment.
In my case, this would be: £23.43 + £3.51/3 + £5.44/6 = £25.51 per month.
Therefore, I'm a little confused, not to mention rather annoyed that my Direct Debits have been increased to £38.00pm, when £26.00pm would seem more reasonable!
Any help would be appreciated.
Martin

Hi Martin,
Having the same kind of problem with BT...you are not alone!
I signed up to BT Vision back in October10 where the nice salesman told me for the package i was having (phone, broadband and tv) I would be paying £51 a month based on my previous phone usage (this figure was worked out for 3 months in advance). After a few initial teething problems all went well until after 3 months BT then tell me my payments were jumping to £88.50 a month without any explanation (my phone usage had not changed in any way during this time). Another 3 months pass, where in the meantime I had paid BT a total of £265.50 but my bill says I only owed them £151.51 so I was in credit by £113.99. BT still wanted to carry on charging me £88.50 even though that was way over what I should be paying. After cancelling the direct debit ( which was an arduous process over the phone talking with their overseas billing department) I have now received a bill for £50+ .....where has my £113.99 credit disappeared?....wits end?....tearing my hair out?....pulling teeth?...all could be used to describe the BT billing experience. The scary thing is BT would of quite happily carried on taking £88.50 out of my account every month and not done a thing.....but if i wasn't paying enough they would be quick to up my payments. Also they are sitting on my £113....along with doubtless other customers overpayments and getting a nice little bit of interest off it. Unfortunately I am tied into an 18 month contract with them and whilst I cant fault the services they provide (although my broadband usage goes near my 40 GB limit which astounds me because we only use the internet for the usual things e mails you tube etc. but thas another forum issue!) i would quite happily just get a freesat box and another internet provider because it seems BT just dont care!
rant over ...well at least till i try to ring BT later!
Pete

Re: Confused by increase in Monthly Direct Debits

Hi everyone!
I'm new to the forums and have a quick question: We have a BT line at home which is purely for broadband, so we hardly use the home phone for any calls. As such, our monthly bills are £13.50, which is only the line rental amount. I've been sent an email today with my latest bill telling me I'm in credit to the tune of nearly £30, so BT are giving me a 2 month holiday from payments, which is nice. However, the next line then goes on to tell me my direct debit payments are going to increase to cover my bills!
I'm a bit perplexed by how my direct debits can increase to cover my bills when a) I'm in credit the majority of the time and keep getting payment holidays, and b) I hardly ever use my home phone so I never actually pay any call costs!
Can someone from BT please get in touch and help me to understand, because this doesn't make much sense to me....
Thanks.
Carmen.

Hi Carmen, my suggestion would be to fill out the link for the mods to take a look into it for you:
http://bt.custhelp.com/app/contact_email/c/4951
It takes up to 72 hours for a response, but it's often faster - I've had a response within an hour today!
Contact The Mods
Use Live Chat to speak to an advisor
Charges for cancelling your contract early

Outrageously high broadband fee by monthly direct ...

Confused by constant increases in Monthly Direct Debits, spoke with the indian helpdesk on numerous occasions over the past 12 months and to be honest I am outraged by the change of paying an increase in a Broadband Only option 3. Look if I take up a 12 month contract I know how much over a 12 month period I should be paying. Please do not try and tell me how to work out the BT way of billing! When they originally sell you a service, its generally pay X for 3 months then goes up to X for the rest of the period, so why do BT feel the need to increase your payments. The last conversation I had was because of the predicted useage on my telephone, BT felt the need to increase my monthly direct debit? Why? I have never used the the BT landline for calls, it is a broadband only option so why are they using this predicted useage! Listen, when I took the service out it should be £11 a month line rental and £ 25.99 broadband, so why am I constantly fighting to keep my broadband amount to £37 a month (which I am more than happy to pay, or was anyway), which it should be, but instead I am paying £49 a month for broadband only!!!
£49 a month for broadband... Incidentally started doing some investigation on other service providers and what I am paying is more than double. Also to top it off the exchange I am on only handles 2meg download.
Can someone investigate this immediately because I am not prepared to contact your indian helpdesk who are totally useless.
Thanks

Hi stevem1981,
Welcome to the forum.
I think Ectophile's right, it sounds like you're on a Monthly Payment Plan, where a set amount is taken from your bank account each month, and then you receive a quarterly statement advising of your debit/credit balance.
If your account is in debit or credit by a large amount (and this is relative to what you pay monthly) then the amount is reassessed and increased/decreased accordingly.
If you can send in your forum username and BT account details to the email address registered against my profile I’ll check this further for you.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Massive quaterly direct debits

Today I noticed a huge BT direct debit go out of my account for £114.43. After checking some more, I found a second on 19 July for £143.39 and a third on 19 April for £73.22. I've phoned BT's billing and spoke to a (Polish) lady who clearly didn't understand why my problem is. I don't understand how my bills can be so high given that I used to pay £17 per month for both the internet and phone. I work away from home a lot so barely use the phone and internet (and going away a lot is the reason why I've only just noticed the huge direct debits). I've been with BT for three and a half years and I'm so angry about this that I'm considering leaving for a different company. Obviously I want to get this sorted out ASAP, especially if my account is in debit, so if anyone can help me that would be great.

Hi Cat_Scotland,
Welcome to the forum. Sorry to hear your bill payments have increased by so much.
If you can email me your forum username and BT account details I'll check over the bills to see what's happening here. You can get our email address by clicking on my username.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unknown BT direct Debits.

Afternoon.
Whilst going through some bank statements I noticed that I have two Direct Debits a month comming from BT, these are both for the same amount of money (This month: £12.50 on the 31st Mar and £12.50 on the 16th Mar), ive gone back to October last year and I can see two debits each month for the same amount each month.
I was wondering what these could possible be, I pay my Phone & BB bills quarterly and was under the impression my line rental was included in that, I had BTVision but canceled it almost year ago so it shouldnt be that. I cant work out what it is?
Sorry in advance if this is something simple.
Kind Regards
Ryan C

Here's the price list
http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
Seems your just billed separately for your land line and broadband talk.
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

How to let TC F110 do the clearing of direct debiting

Dear friends, I have setup direct debiting for Denmark called PBS Leverandørservice in TC F110 with the necessary configuration. The payment method are working as a flat file downloaded to a local PC and then uploaded into PBS (today called Nets) using their web portal. That part is working.
Since the number of postings on this payment method is small should it be setup so open items are automatically cleared on the time of executing u2013 if the customer rejects the direct debiting request should this be handled manually including the reset of previously cleared open items.
Question is where do I set the customizing flag? To let TC F110 do the clearing of the open items at the time of the execution of TC F110? In the way as a vendor payment)!
regards
René

Hi Rene,
I've read your post on SAP PBS LeverandørService with with a lot of interest & curiosity. As I'm currently preparing config of the same in DK, I wonder whether you could share the specifics related to the configuration and in particular the DMEE setup?
Thanks & Best Regards,
Erik G

Incoming Direct Debits

We are setting up and testing incoming Direct Debits. By default it seems to clear the items and post the receipt even though we havent had the money yet. Were post dating the posting date to allow for the bank processing time, ut I'm wondering what the options are if the bank have a problem and the money comes through a day late.
Is there an easy way to change the posting date for the run? From what I'm seeing, we would have to manually reset cleared items 1 at a time. We could mass reverse them, then we would have to re-process in F110 making sure it had the correct invoices in it. This sounds very messy, is there an easier way to do this.
Alternatively, does anybody process these so they do not automatically post the receipt and clear? Is there a setting I can change to do this? If so, where would I see on the invoice that it has been processed in a payment run, and won't get picked up in the next one
Thanks for any advice
Graham

Hi Imram,
You have asked question about Direct debit in the below post:
Re: Direct Debits
and for outgoing payment copy incoming payments and change the radio button to outgoing payment. also change the payment method to 2.
Please let me know what additional information you require.
Message was edited by: Ravi Rana

RFFOGB_T Payment Program ref nr for Direct Debits

Hi all
We are implementing Direct Debits, and I am currently testing RFFOGB_T. We have a separate DD per contract and the contract nr is populated through to the assignment field in the FI doc (Field ZUONR). It is our intention to group the incoming payments by this field which could result in several DDs per customer (1 per contract).
The output file pulls through the FI payment doc nr into the reference field per DD line item, but we would like this to be ZUONR. I cannot find any config to control which field is selected for the reference, is it possible to get this field in via config, if so, where do I look?
If this is not possible, I presume I need to create a Z version of the program and hard code the field I require into that?
Thanks for any advice
Graham

Hi,
We found the same requirement but for F.27, which doesn't have any posting action. As pointed out by you, I think there can only be one output, either going to spool or mail and can't both. So in our case, we make two correspondence with each for spool and another one for mail. I think you might want to ask for SAP notes on your requirement.
Regards,
Teddy Kurniawan

Return of direct debits processing

hello
I have a question about the process of return of direct debit.
In SAP release 6.0 you can do some customizing on return of direct debits. Some reason codes of returns can be set up and also the next step to do, like change the payment term, block the payment depending the reason code.
But there is also a Badi to be implemented.
My question is now, should I use the Badi also next to the customizing or is it enough with the customizing?
If yes which coding should I provide in the Badi? How should I describe the coding in technical terms, because development team needs this in the functional specification .
Thanks and best regards
Chris

Many of the larger legacy setups had some form of automatic file transfer from the bank location to the customer's systems - The bank's system guys should be able to tell you what capabilities they have or support - I have seen banks use 'kermit' to dial up the customer's system and transfer file; i might have seen ftp too, but not too sure now!! A file transfer method is usually preferred to tape/disk transfer, because of the time savings and avoidance of manual steps!!

Seting Up Direct Debits in 11i AP and AR

Hi Guys
Does anybody have any documents that can help me setup Direct Debits in AP and AR.. For 11i Any help would be great ?
Bal

A sample for AP side;
SELECT DISTINCT aia.org_id,
aia.vendor_id,
aia.invoice_id,
pll.ship_to_organization_id --inv org id
FROM ap_invoices_all aia,
ap_invoice_distributions_all aid,
hr_all_organization_units haou,
po_headers_all pha,
po_lines_all pla,
po_distributions_all pda,
po_line_locations_all pll,
mtl_system_items_b msi
WHERE aia.invoice_id = aid.invoice_id
AND haou.organization_id = aia.org_id
AND aid.po_distribution_id = pda.po_distribution_id
AND pha.po_header_id = pla.po_header_id
AND pha.po_header_id = pda.po_header_id
AND pha.po_header_id = pll.po_header_id
AND pla.po_line_id = pda.po_line_id
AND pla.po_line_id = pll.po_line_id
AND pda.line_location_id = pll.line_location_id
AND pla.item_id = msi.inventory_item_id
AND pll.ship_to_organization_id = msi.organization_id
AND aia.invoice_date BETWEEN '16-MAY-2010' AND '31-JUL-2010'
AR side
SELECT rt.trx_number,
rt.trx_date,
rtl.extended_amount,
rt.invoice_currency_code,
rtl.interface_line_attribute1,
rtl.interface_line_attribute2,
rtl.interface_line_attribute3,
rtl.interface_line_attribute4,
rtl.interface_line_attribute6,
rt.interface_header_attribute1,rt.interface_header_context,
rtl.line_type
FROM ra_customer_trx_lines_all rtl,
ra_customer_trx_all rt,
oe_order_lines_all ol
WHERE rt.customer_trx_id = rtl.customer_trx_id
and ol.line_id = rtl.interface_line_attribute6
and rtl.line_type='LINE'
be aware that ar side query returns only for lines, you need to add tax lines of corresponding lines.
Hope this helps
bilal sarioz

Set up of Direct Debits in AR

Has anyone been involved in setting up Direct Debits in AR before? How does the information get passed to the banks and then back into Oracle. What information/input is required from the banks to set this up?
Thanks

Many of the larger legacy setups had some form of automatic file transfer from the bank location to the customer's systems - The bank's system guys should be able to tell you what capabilities they have or support - I have seen banks use 'kermit' to dial up the customer's system and transfer file; i might have seen ftp too, but not too sure now!! A file transfer method is usually preferred to tape/disk transfer, because of the time savings and avoidance of manual steps!!

Processing of direct debits in SAP

Hi
Can anyone tell me how to process direct debits in SAP?
Is there any special configuration that need to be done.?
Thanks.

>
Christian David wrote:
> One problem could be the processing time, per day (if the year has 240 working days) SAP has to post 52.000 FI documents within 8 hours.
Depends on the hardware and how many items each document has on average. We're posting 5,000 documents with 20 items each in about ten minutes using BAPI_ACC_DOCUMENT_POST and parallel processing via aRFC (ten to twelve dialog processes), if that's of any help.
Reg. error handling, our approach is to check many things beforehand and e.g. use dummy accounts, cost centers etc. in case the originally provided values are invalid. Users then have to clear those dummy accounts afterwards.
I have no experience with error handling of mass FI document posting via IDocs though, you definitely need a process to handle all IDocs in error status (51, 56 etc.).
Thomas

Increase in monthly direct debit

I got my may bt bill for phone & broadband today and it was slightly higher than usual. BT have said they are going to increase my monthly payments from £43 (which was the figure they advised I pay each month) to £76.50 a month.
This is too high a sum for me to reasonably afford each month. Can my monthly repayment not be set at a more realistic figure at around £55?
Thanks for your help.
Solved!
Go to Solution.

Hi gibson971,
Depending on how much the credit or debit balance is increasing by, the Monthly Payment Plan amount is reassessed regularly and changed accordingly.
I'll take a look at your account and send you an email shortly with more details relating to your own Monthly Payment Plan amount to see what we can do here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

F110 - No valid payment method found for Customer Direct Debits

Hi All,
I am running customer Direct debit pre-notifications payment run via F110.
I am runnnig only for one customer and it appears as an exception with the message 'No valid payment method found
We have used payment method D lots of times before so it is nothnig to do with the company code or payment method set up.
It is however the first we've tried to run for this customer.
I have checked everything I know:
1) Payment method D selected in the F110 parameters
2) Payment method D entered in the invoice line item
3) Payment method D entered in the payment transactions tab on the customer master data
4) Valid Direct Debit madate exists and check complete
5) parameters are correct in the F110 selection - company code, payment method, dates, next payment date, invoice is well overdue, it was only entered today but was due back in 2014!, free selection, additional log etc.
6_ Checked in SPRO in "Payment Method/Country" details and the following are required : Bank details including IBAN required, SWIFT code required, SEPA mandate required. These are all maintained in the customer master data.
and still the customer invoice I want to pay is show as an exception in the log. In the payment proposal it shows as an exception No valid payment method found. In the log it shows as
Customer/vendor does not have any allowed bank details Message class FZ Message no. 651
No permitted payment method exists Message class FZ Message No. 608
Information re. customer 131275 / paying company code N120 ... Message class FZ Message no. 306
... payment not possible because of reported error Message class FZ Message no. 311
I am at a loss as to where to check next. Please help.
thanks
Jemma

Hi Jenna,
In the log I can see the message 'SEPA mandate & for bank xxx has been assigned to a contract' FZ788. This means: Mandates with contract cannot be used for the payment of any invoice. The invoice has to be assigned to the mandate or be assigned in the payment run.
Please check the F1-help of the field 'SEPA Mandate: Contract Type' in the mandate.
The Note http://service.sap.com/sap/support/notes/1874892 describes the various options.
Regards,
Emőke

High monthly direct debits

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