Billing errors that operators can't understand

Question

This is really simple. I've called four times, four different reps, and nearly 4 different answers. I started with Double Play in June. had some connectivity issues. Called, got them resolved, and was offered Triple Play for nearly same rate as Double. Two billing cycles I am still billed for Double Play. This cycle, its fixed. I am billed the correct amount for Triple for 8/4 - 9/3. Then billed $37 for Double for the same time frame. In another section, I am charged a corrected prorated amount for Triple for the last 42 days I was billed for Double. Then I was credited the 42 days of Double. However, I was credited at a monthly rate of $62 for Double Play. The issue was I was charged $99 for Double....not $62. Still looking for phone rep that can do the math and credit me the correct amount and credit back the Double Play charge for this month. I can read and do math....can these call centers do the same.

Answer 1

When the regular customer service reps can't help, try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.