Billing Query

Hello all,
I had BT Infinity installed a few weeks ago (excellent product) and switched my phone line over to BT as well, but there's a problem with the billing side of things. I was made aware that my first bill for one month's advance charges would be charged when my services began, i.e. on the 24th of January this year. However, the bill still hasn't appeared on MyBT, and still says "The next bill is due 24th January 2012". In addition, when I attempt to set up a direct debit, I receive an error message and have done ever since I was able to access my account through the website. I can, however, still see the accrued call charges.
The only thing I can think of that might explain the problem is that I was scheduled to have my phone line and BT Infinity activated on the same day, but was contacted by BT to say my BT Infinity would be delayed until the line switched over. The installation was moved until the day after via an expedited installation date. Maybe this has caused the technical billing glitch, I don't know.
I'm expecting a new bill to be due on the 24th of February, but I obviously want to get January's paid as well to avoid charges or a double bill.
Thank you.

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or telephone 0800 800 150
Its possible one of the forum members may be able to help you if its a general enquiry.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Lost the will to live! - Billing query

I notified BT in October 2011 that I was moving house, since then my bill has been incorrect each month. Firstly I was charged a cancellation fee, which I called and this was refunded. Then I was billed for two broadband and two calling plans, each month I call and each month this charge is removed and my direct debit reduced with a promise that it won't happen again.
That was November, its now March and my bill is incorrrect again. Now somewhere in the middle of this some one managed to remove the additional broadband charge, but this has not manged to happen with my extra phone plan. Yes the guys when you phone are nice and remove the charge and amend the DD, but why should I have to repeatedly call each month. The amount of time I spend on the phone is ridiculous. I've lost count of the number of calls that I have made to be promised the same thing each month and then never have it delivered.
I'm about to move again and I'm not prepared to transfer with you again as you've still not managed to sort the last transfer out. I find it disappointing in this day and age to find BT making incompetant businesses look professional as you don't seem to be able to manage the most basic billing error.
I wish to cancel my BT contract but have been told that this will cost be around £200, what about my hourly rate for the time spent on the phone to get my bills corrected. I'm sure we could come to a deal with you only owing me a small amount for my time!!!

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Billing query - one of the lines being transferred

Having a little bit of a nightmare recently.
Originally I had a btinternet account but the phoneline was under my dads name (we have 2 phonelines). I was going to get bt infinity but was informed that both the phone line & internet had to be under the same account.
When I tried to arrange that both were under my name the internet was put under my dads name.
So I phoned up - now, from the 6th October both the phone line and the internet should be under my name (at least that is what I have been advised)
However my dad has just been billed up to december for both the phone line and the internet.
Is it fair to assume that this will be refunded if I am taking it over from October?
Solved!
Go to Solution.

Hi I suggest you use the live billing chat facility at the top of the main billing forum page they are available 8am & 9 pm Monday To Friday they should be able to help you
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Line rental bill query

I have 2 bills come thorugh the post i have since set up a DD,will this take care of both, one bill is for line rental and the other one is my broadband,i dont want to get into arrears with my bill,one is around £180 and the line rental one is around £60,i have set up a DD that takes £79 monthly,thanks.

Hi vincent,
If you have two separate accounts you'll need to set up two separate direct debits (one for the line and the other for the broadband). You can set this up online if you have an eBilling account, all you need to do is log into www.bt.com/youraccount.
If you'd like me to check anything drop me an email at [email protected]
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT smarttalk/billing query

Hello. Can you help me please, I have just had phone conversation with Prasoon (presume in India) about recent Smarttalk charges to my current bill. to be brief as possible. I genuinely did not know that the smarttalk app terms had changed and that I was now being CHarged for calls to mobiles using by smartphone.within the 60 min per billing month time frame.Can you tell me when these conditions changed.Prasoon has agreed to have these charges refunded (thank you),but since closing the call noticed that my landline phone had been overcharged (not a great amount of money) but overcharged non the less, I am on Unlimited call plan. charged 77p for a 4min 22 sec mobile call. ( 6p per min + 16p set up approx) does not add up . Can I get this sorted please.Regards Les
Solved!
Go to Solution.

The free 60 minute period ended on the 31st January 2014.
It was only for a year, to encourage the takeup of SmartTalk.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Business Catalyst Folders and Module Manager Feature

Hi,
I have created a Business Catalyst Site using the extension in Dreamweaver. I am a new Creative Cloud member. I have also viewed many tutorials.
I don't seem to have the full range of folders in the test temporary BC site I have created I dont recall seeing these folders when I created the site. I am missing;
Web apps
Modules
CRM
E- Commerce
E-Mail Marketing
I was particularly interested in module templates for photo galleries but I don't seen to have this feature. When I am in the BC Admin Console viewing a web page and select the module manager (blue circle with a + sign) I was expecting a list to appear on the right hand side.
The grey module manager button also does not seem to be available.
I would rather not create a new site as I have done a fair bit of editing. Is there anything I can do ?
Kind Regards, Matt.
http://craftime-bs6.businesscatalyst.com/

Hi,
The current site is still in trial I just moved it to a higher plan for you to test. In order to use an actual live payment gateway you must upgrade the site from trial to a purchased "webCommerce" plan.
I believe there may be some confusion on the type of site plan you get along with your CC subscription. Please note the 5 entitled site will come under the "webBasic" plan and for higher plans you'll need to purchase additionally.
Reference: http://forums.adobe.com/docs/DOC-2153
If still needing further guidance or if wanting to purchase a higher plan please reach out to our direct support to assist with your account/billing query.
- http://helpx.adobe.com/business-catalyst.html
Thanks,
-Sidney

Business catalyst upload folders

Hi,
I have my website design in muse and I am using filezilla to upload to site right now. I am in the process of updating the site with new e-commerce and all into BC. I have a folder not too big 67mb with lots of sub folders and files that I want to upload into BC. Looking at file manager into the console I cannot find a way to upload this folder with all its content in one step.
Does anyone have any idea how to upload a folder and all its content into BC with min effort?
thanks all

Hi,
The current site is still in trial I just moved it to a higher plan for you to test. In order to use an actual live payment gateway you must upgrade the site from trial to a purchased "webCommerce" plan.
I believe there may be some confusion on the type of site plan you get along with your CC subscription. Please note the 5 entitled site will come under the "webBasic" plan and for higher plans you'll need to purchase additionally.
Reference: http://forums.adobe.com/docs/DOC-2153
If still needing further guidance or if wanting to purchase a higher plan please reach out to our direct support to assist with your account/billing query.
- http://helpx.adobe.com/business-catalyst.html
Thanks,
-Sidney

Now cant get refunds on direct debit, used to be a...

Now on my bt account no links now to pay a credit into my bank account? I am nearly 100 pounds in credit and the pay into your bank account link has been removed?
I think another provider has a better deal and when i look at my payment history it looks like this below? I only pay 67 per month?
and the upfront rental charges are enourmous?
it appears BT have now taken control? I was phoned ages ago to do a reduced priced broadband for loyalty? how does one find out the beginning of that, I want to go with another provider and be free of this
Payment History
Date Mode
Amount (£)
01 Feb 2010
BACS Direct Debit for MPP
67.00
17 Jan 2010
Other*
95.63
10 Jan 2010
Other*
90.51
30 Dec 2009
Other*
67.00
27 Nov 2009
Other*
67.00
29 Oct 2009
Other*
67.00
07 Oct 2009
Other*
125.41
29 Sep 2009
Other*
67.00
27 Aug 2009
Other*
67.00

Hi Jamesdorset
Can help with your Billing query drop me an email to [email protected] regarding your direct debits.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Verizion Support is Killing Me - How about U?

Have you noticed that Verizon offers no Email Support? Effectively, VZ is deliberately stopping you and I from lodging a dispute; be it a dispute about billing, service, or termination!
So if you have a Billing query you hafta just suck-it in and wait 20+ mins on the phone for a CSR. I've tried to hang on twice now and given up each time. And it ****** me off because, I'm wanting to get VZ to stop miss-charging me, and to bill me fairly. IAs a result, I can't simply pay a smaller amount of the invoice and email a dispute for not paying the full amount.
I guess this no-email-complaints approach helps VZ avoid lawsuits, as there is no written record of a dispute. Similarly, their no-email-feedback shows that they don't care about getting positive or negative customer feedback. The only company I know of which started this trend is Microsoft - in its early days - before it built a large corporate User base. After that, it started charging for Support services. And we all know what that did to MS' reputation.
I'd be interested to hear anyone else's take on this energy-sapping, time-wasting VZ phone-only Support service. Maybe I'm just too cynical, and have misread VZ's service culture completely ?????????????

Hello INXS9000RPM!
You are right, VZW generally does not let their employees to communicate customer disputes via emails. Anything written may be construed as interpretation of company's policy and could be potentially used against the company. Unfortunately or fortunately the only way to litigate is to file a claim with AAA ( American Arbitration Association) VZW clearly set forth the procedure in their customer agreement. Many monetary disputes cannot be resolved on customer service level because lower tiers reps have very little authority to adjust your bill. VZW has very solid corporate logistics in place, so trying to appeal to logic and common sense in corporate environment doesn't work in many cases. Don't get mad. Do EXACTLY what VZW want you to do in case of dispute. File a notice of dispute as outlined in customer agreement. AAA is known not to be very pro-consumer however if your case has merit you have a very good chance to win plus if you retain a lawyer you will get reimbursed for all of your expenses. Big corps hate to loose arbitrations with their own customers for many different reasons. The other very good reason for them to settle with you before it even goes to arbitration, is that you will have to keep the terms of your settlement confidential. Technically they can get away with a lot of things and just settle in your favor( because you are happened to be that annoying customer) without anyone knowing about it. Since not that many people are willing to go all the way, its just dollars and sense approach for a company to figure out how to squeeze a customer without killing profit, which is an ultimate goal for any company.
On the good note, In my personal experience, shortly after filing a notice of dispute I received a phone call from VZW rep offering help to resolve the issue. To my biggest surprise my 2 months long dispute has been resolved by few clicks of a button on the other side of the wire. Good Luck

[Suggestion] Much Needed Online Tech Team

This is a suggestion I've made to many many websites and most, if-not all, have implemented the feature out of common sense.
Online Tech Team. A team of people whom sit waiting in a queue-based chat system** ready and able to solve problems for the online person.
These people would need access to certain departments of BT's own system, involving Engineer call-outs, account information, bookings, etc etc etc.
If a person can't get on the internet... they crack open their HUB Manual and locate the all important Phone Numbers to ring. If a person such as myself right now, can't use a phone because the line is faulty - and has seriously reduced internet speeds and desperately needs to talk to someone with some common sense - a person such as myself right now, might browse the help sections of such a website like BT and locate a "Live Help" button, bold and large, inviting me to click the button and insert my BT landline number, my Account Number, the account holders name (And mine if acting on behalf of account holder) and maybe even other little details like a selection field comprising of subjects to the nature of the help request. FE:
Internet Problem
Landline Problem
Account Enquiries
Billing Enquiries
Etc, etc etc
A person such as myself would then have the ability to connect directly to an online operative whom is then able to quickly and efficiently solve ones problem. In my case... said operative would heed my call and become aware that my internet connect is terrible and my phone line is dead. Rather than someone who denies all knowledge of a line fault and blames it on the Exchange, said person can then do a live line test - appropriate. The operative will then be able to say - "Hey, your line is faulty. Let's book an Engineer!" I would then type in my nice shiny little text box, giggling and jerking around in my chair like an excited kid being offered sweets and toys, YEAH NICE. Engineer then turns up at door, does tests and solves problems, I then report back to operative at the email he left me at the end of the conversation with a - NICE ONE, SOLVED! Said operative closes my case and a once again happy customer is no longer disappointed at his ISP, but pleased at the epic levels of awesome displayed by one tiny little addition to said ISP's website.
This ability to communicate live, via the internet - would drastically improve productivity on BT's part and would generate MANY happy customers - whom feel satisfied that their problem has been solved.
Simple solutions often missed by complicated companies. C'moooooon BT, you know you want to.

Hi RobM
You will find the Live Chat options in the Contact Us section of BT.com. If you go to http://www.bt.com/help you will see a box on the bottom right which says ‘contact us’, click there and this opens up the contact options.
Here is an example of where you will find the Live Chat option:
Billing > Query about my phone bill/payments > I want confirmation of a recent payment
Thx
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Is Caller Display free or not free for 12 months?

When BT announced there would be a charge of £1.75 pm for Caller Display, they also stated this service would be free for 12 months if the subscriber renewed their contract for one year. i rang BT and agreed to take up the offer.
I have looked at the past 2 bills and they have the following line entries. Here's the latest bill, word for word:
1. BT Privacy at Home - Caller Display   28 Apr - 27 May 14
This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month   £1.75
2. BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14   £0.00
I queried the £1.75 charge shown on line 1. via BT online webchat and here's BT's response, again word for word:
"BT Privacy With Caller Display is free but for BT Privacy at Home you will be charged £1.75"
You will notice that in their reply they have omitted 'Caller Display' after 'at Home' although the bill clearly shows this at line 1. above.
Can somebody please tell me should I be paying £1.75 a month? If this is so then will line 2. revert to a further £1.75 after the 12 month's expiry which will mean £3.50 a month in total'.
I just thought as a simpleton that I was getting Caller Display entirely free for 12 months by signing a new contract. Maybe life is not that simple?

john46: You state "to put it very simply the 1.75 is charged on one line and credited back on the next line".
Well it isn't. Had there had been such a credit on the bill I would not have raised a bill query with BT or this forum.
Below is my total bill where you can see I have no credit shown. It all adds up to £34.50 including the £1.75 Caller Display fee.
I cannot get a reply out of BT or even an acknowledgement to my email querying the charge. What do you suggest I do? Send a specific mail giving them 7 days' notice that I will cancel the Direct Debit and send a cheque less the missing credits, if I don't receive a satisfactory answer?
Your reply and those of the 2 other respondents now confirm that there should be a credit line of £1.75.
Whatever happens you have proven BT owes me £1.75 for each month this has occurred. May I therefore use your name and your answer in a further email to BT? It will be interesting to see if that prompts a response.
Line Rental
28 Apr - 27 May 14 £0.00
Barring withheld calls
28 Apr - 27 May 14 This is the cost of your Barring withheld calls charged in advance (£4.75 a month) £4.75
BT Privacy at Home - Caller Display 28 Apr - 27 May 14 This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month £1.75
BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14 £0.00
You're making great savings by paying your line rental upfront for the next 12 months. More information
Package
Broadband and Calls 28 Apr - 27 May 14 This is the cost of your Package at £18.00 a month, charged in advance from
28 Apr 2014 to 27 May 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband BT Infinity 1
£18.00
Unlimited Anytime Calls Add-on 28 Apr - 27 May 14 This is the cost of your Unlimited Anytime Calls Add-on charged in advance (£7.00 a month)
Includes anytime calls to UK landlines and discounts to UK mobiles £7.00
BT Sports
BT Sport HD Pack 28 Apr - 27 May 14 3.00 a month, charged in
advance from 28 Apr 2014 to 27 May 2014 £3.00
Total line rental and other basic charges £34.50

Why did paid for twice in a same game?

When i tried to help the developper to vote their game for 5 stars, i can't acces to my itunes without any reasonable factors.
And they asked me to install game before voting. As usually, you can download a same game in many times without any additional expenses.
But when i installed the game, they cut my money from my credit card again.
Why why why.... Give my money back to me,
After this case happened, it's make me decided to ignore any supporting to all developpers by voting or leaving any comments to help them.

These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums. If you have a billing query then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

BI - Portal Design?

Suppose i have 13 queries which is from different application areas - FI , CCS , EAM
Now this application areas are further divided into sub area like:
        FI - CC/PCA , GL , Consolidation.
        CCS - Billing , Back Office
        EAM - Service , Regulatory
Now assuming these 13 queries are in these different sub-areas
        CCA/PCA - Query1
        GL - Query2 , Query3
        Consolidation - Query 4 , Query 5 , Query 6
        Billing - Query 7 , Query 8
        Back Office - Query 9
        Service - Query 10 , Query 11
        Regulatory - Query 12 , Query 13
Now assume that there are 2 users A and B.
Now user A has access to the below mentioned :
        FI -CCA/PCA - Query1
        FI -Consolidation - Query 4
        CCS - Billing - Query 7
Now the approach i was thinking of was to create Roles in the PCD for the Application area and Sub areas,
        For Eg : FI Role , CC/PCA Role , GL Role , Consolidation Role.
Also create ivews in PCD for all the Queries and then assign these Ivews to the respective sub areas and then these sub area will be delta linked to the Application Areas. Now the problem is if i take this approach and i assign a specific role to the end user in PCD he/ she will be able to see all the queries that are assigned to that role even though he/ she is suposed to just see 1 query instead of 2 queries which he is authorized to run in the back end BI system(PFCG) as in the example above for user A.Is there any other approach i can take to do this restrictions.We are on BI 7.0-SP 11, EP 7.0 and we plan to use the federated approach.

Hey Chetan,
There are a few ways to do this. To use the portal for this, you would have to assign authorizations by iViews to the users. You can manage this with groups, but this is going to be a maintenance nightmare.
Personally, I would do one of two things. Either create a portal web service to dynamically do the assignment by reading BI security, or create a java portlet that renders the BI queries in a hierarchy.
1. Create a WSDL around RS_VC_OPEN_OBJECTS_GET.
2. Pass parameters for the object you'd like to get back:
OBJVIEW
00 = InfoArea
01 = History
02 or 12 = Favorites
03 = Search
04 = Roles
OBJVIEW = 03
OBJTYPE = QU
OPEN_MODE=X
OBJTYPE =
               Nothing
QU     Query
VW     View of a Query
DP     DataProvider for Web Reporting (Queries and Views)
WB     Workbook
HT     HTML Template
IT     Item
IC     InfoCube
VA     Variable
CH     Characteristic
KF     Key Figure
ST     Structure (Reusable)
CR     Crystal Report
IL     Library of Web Items
IA     InfoArea
IP     InfoProvider (As Data Provider)
SO     Selection Object (in BW WEb Applications)
BI     BEx Web Item
BT     BEx Web Template
3. This returns the hierarchy. Then render this hierarchy using some manual java or javascript. You could even use YUI for this stuff. It is more work now to build this workaround, but it will save you maintenance in the long run.
I typically try to avoid doing query level authorization at all costs.
Here's some sample code that isn't fully complete that might get you started with using treeview in YUI. I took the dynamic rendering model from YUI and built the first level node structure. All you have to do is make this recursive. Then on click you can call a web service WSDL wrapper around RSWAD_URL_GET to create and launch the URL. This is a dynamic rendering of a tree from a web service call. I'm going to add portal service call eventually to this example. I'll write this up as a how-to guide when I have time. Then the solution will be fully baked to dynamically render all portal security and BI security displaying only objects one should see, in one uniform hierarchy... Just google YUI for their dev kit...
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">
<!Yahoo! User Interface Library: http://twiki.corp.yahoo.com/view/Devel/PresentationPlatform>

<link rel="stylesheet" type="text/css" href="../../build/fonts/fonts.css">
<link rel="stylesheet" type="text/css" href="../../build/grids/grids.css">
<!end YUI CSS infrastructure>

<script src="../../build/yahoo/yahoo.js"></script>
<script src="../../build/event/event.js"></script>
<script src="../../build/treeview/treeview.js"></script>
<link rel="stylesheet" type="text/css" href="css/code.css">
<link rel="stylesheet" type="text/css" href="css/local/tree.css">
<script>
        function callWebService()
               //Create Web Service URL from preferences
               var webservice = "http://host:port/sap/bc/srt/rfc/sap/ZRS_VC_OPEN_OBJECTS_GET?sap-client=003&wsdl=1.1";
               var action;
               //Build SOAP Envelope String to pass to the web service
               var SOAPEnvelope = "<SOAP-ENV:Envelope"
               + " xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'"
               + " xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance'"
               + " xmlns:xs='http://www.w3.org/2001/XMLSchema'>"
               + " <SOAP-ENV:Header>"
               + " <sapsess:Session xmlns:sapsess='http://www.sap.com/webas/630/soap/features/session/'>"
               + " <enableSession>true</enableSession>"
               + " </sapsess:Session></SOAP-ENV:Header>"
               + " <SOAP-ENV:Body>"
               + " <ns1:RS_VC_OPEN_OBJECTS_GET xmlns:ns1='urn:sap-com:document:sap:rfc:functions'>"
               + " <C_T_PROPS><item><OBJID></OBJID><OBJTYPE></OBJTYPE><NODEID></NODEID><OBJTECHNAME></OBJTECHNAME><ICONID></ICONID><PROPNAME></PROPNAME><PROPTEXT></PROPTEXT><PROPVALTEXT></PROPVALTEXT></item></C_T_PROPS>"
               + " <E_T_NODES><item><NODEID></NODEID><PARENTID></PARENTID><OBJUID></OBJUID><OBJTYPE></OBJTYPE><OBJTEXT></OBJTEXT><OBJTECHNAME></OBJTECHNAME><ISFOLDER></ISFOLDER><EXPANDED></EXPANDED><EXPANDER></EXPANDER><AUTH></AUTH><ICONID></ICONID><TMSTMP_MOD></TMSTMP_MOD><TMSTMP_MOD_EXT></TMSTMP_MOD_EXT><USER_MOD></USER_MOD><ATTRIBKEY></ATTRIBKEY><ATTRIBTEXT></ATTRIBTEXT><PATH></PATH><QUERY_ROLE_ID></QUERY_ROLE_ID></item></E_T_NODES>"
               + " <E_T_PARAMS><item><DUMMY></DUMMY></item></E_T_PARAMS>"
               + " <I_T_FILTER><item><FILTOBJNAME></FILTOBJNAME><FILTATTRNAME></FILTATTRNAME><FILTOP></FILTOP><LOW></LOW><HIGH></HIGH></item></I_T_FILTER>"
               + " <I_T_PARAMS><item><OBJVIEW>04</OBJVIEW><PARENTID></PARENTID><OBJID></OBJID><OBJTYPE>QU</OBJTYPE><AUTH></AUTH><RES_AS_TREE></RES_AS_TREE><RES_WITH_AUTH></RES_WITH_AUTH><RES_WITH_PATH></RES_WITH_PATH><HISTLEN></HISTLEN><SEARCH_STRING></SEARCH_STRING><SEARCH_IN_TEXT></SEARCH_IN_TEXT><SEARCH_IN_KEY></SEARCH_IN_KEY><SEARCH_START_NODE></SEARCH_START_NODE><SEARCH_CREATED></SEARCH_CREATED><SEARCH_LASTMOD></SEARCH_LASTMOD><USERNAME></USERNAME><TIMEINTERVAL></TIMEINTERVAL><DATEFROMEXT></DATEFROMEXT><DATETOEXT></DATETOEXT><PARENT_OBJ_NAME></PARENT_OBJ_NAME><PARENT_OBJ_TYPE></PARENT_OBJ_TYPE><OPEN_MODE></OPEN_MODE></item></I_T_PARAMS>"
               + " </ns1:RS_VC_OPEN_OBJECTS_GET></SOAP-ENV:Body></SOAP-ENV:Envelope>";
               // Create SOAP Request
               var request = new XMLHttpRequest();
               request.open("POST", webservice, false);
               // Set Header Information
               request.setRequestHeader ("SOAPAction", action);
               request.setRequestHeader ("Content-Type", "text/xml");
               //Execute the SOAP request and send the SOAPEnvelope String
               request.send(SOAPEnvelope);
              return request;
        function getXML()
               request = callWebService();
              if (request.status != 200)
                   alert("TEST");
              else
                      //Create an XML Document and string with data returned from web service
                   var textDoc = request.responseText;
                    var xmlDoc = new ActiveXObject("MSXML.DOMDocument");
                    xmlDoc.async="false";
                    xmlDoc.load(request.responseXML);
                    alert(xmlDoc.xml);
                  return xmlDoc;
          function isNull(a)
               return typeof a == 'object' && !a;
        function createArrays()
               xmlDoc = getXML();
               var numChildren = 17;
               var level0;
               var temp1;
               level0 = xmlDoc.selectNodes("soap-env:Envelope/soap-env:Body/n0:RS_VC_OPEN_OBJECTS_GETResponse/E_T_NODES/item[PARENTID='']/OBJTEXT");
//               for (i=0; i < level0.length; i++)
//                    alert(level0<i>.text);
               return level0;
/create namespace for examples:/
YAHOO.namespace("example");
/* Using Crockford's "Module Pattern": */
YAHOO.example.treeExample = function() {
     var tree, currentIconMode;
    function changeIconMode() {
        var newVal = parseInt(this.value);
        if (newVal != currentIconMode) {
            currentIconMode = newVal;
        buildTree();
          function loadNodeData(node, fnLoadComplete) {
               //We'll randomize our loader with stock data; in many implementations,
               //this step would be replaced with an XMLHttpRequest call to the server
               //for more data.
               //Array of India's States
               var aStates = ["Andhra Pradesh","Arunachal Pradesh","Assam","Bihar","Chhattisgarh","Goa","Gujarat","Haryana","Himachal Pradesh","Jammu and Kashmir","Jharkhand","Karnataka","Kerala","Madhya Pradesh","Maharashtra","Manipur","Meghalaya","Mizoram","Nagaland","Orissa","Punjab","Rajasthan","Sikkim","Tamil Nadu","Tripura","Uttaranchal","Uttar","Pradesh","West Bengal"];
               //Random number determines whether a node has children
               var index = Math.round(Math.random()*100);
               //if our random number is in range, we'll pretend that this node
               //has children; here, we'll indicate that 70% of nodes have
               //children.
               if (index>30) {
                    //We'll use a random number to determine the number of
                    //children for each node:
                    var childCount = (Math.round(Math.random()*5) + 1);
                    //This is important: The primary job of the data loader function
                    //is to determine whether the node has children and then to
                    //actually create the child nodes if they are needed; here, we'll
                    //loop through to create each child node:
                    for (var i=0; i<childCount; i++) {
                         thisState = aStates[Math.round(Math.random()*27)];
                         var newNode = new YAHOO.widget.TextNode(thisState, node, false);
               //When we're done creating child nodes, we execute the node's
               //loadComplete callback method which comes in as our loader's
               //second argument (we could also access it at node.loadComplete,
               //if necessary):
               fnLoadComplete();
        function buildTree() {
             //create a new tree:
             tree = new YAHOO.widget.TreeView("treeContainer");
             //turn dynamic loading on for entire tree:
             tree.setDynamicLoad(loadNodeData, currentIconMode);
             //get root node for tree:
             var root = tree.getRoot();
             //add child nodes for tree:
//             var tmpNode1 = new YAHOO.widget.TextNode("First Node", root, false);
//             var tmpNode1 = new YAHOO.widget.TextNode("Second Node", root, false);
//             var tmpNode1 = new YAHOO.widget.TextNode("Third Node", root, false);
//             var tmpNode1 = new YAHOO.widget.TextNode("Fourth Node", root, false);
//             var tmpNode1 = new YAHOO.widget.TextNode("Fifth Node", root, false);
//                var tmpNode1 = new YAHOO.widget.TextNode("Fifth Node", root, false);
               level0 = createArrays();
               for (i=0; i < level0.length; i++)
//                    alert(level0<i>.innerHTML);
                    var tmpNode1 = new YAHOO.widget.TextNode(level0<i>.text, root, false);
             //render tree with these five nodes; all descendants of these nodes
             //will be generated as needed by the dynamic loader.
             tree.draw();
     return else {
                currentIconMode = 0;
            buildTree();
YAHOO.util.Event.addListener(window, "load", YAHOO.example.treeExample.init, YAHOO.example.treeExample,true)
</script>
<title>Dynamic TreeView Example</title>
</head>
<body id="yahoo">
<input type="button" value="Submit" onClick="createArrays()">
<div id="treeContainer" class="yui-t5">
<script src="js/dpSyntaxHighlighter.js"/>
<script language="javascript">
         dp.SyntaxHighlighter.HighlightAll('code');
     </script>
</div>
</body>
</html>
Message was edited by:
        Prakash Darji

RRI Information needed.

Hi,
I need to pass Invoice number from Account's receivable Query to Billing Query.
But in Account receivable Query, Invoice number is not restricted or used in the Row or column.
Now once i reun the query i have to pass only set of invoice number for current slection in AR to Billing query.
How can i achieve this?
PS : As in billing document i cannot use other restriction to get the desired results.
Thanks and Reagrds,
MuraliManohar.

Hi Murali
How will be you able to pass the required invoice values to the Billing Query if there is no selection or appearance of these values in the Accounting Query.
you need to values to be displayed in the Accounting Query, only then you could pass these values to the followin query.
Cheers
Umesh

RRI - Selecting Specific Sales Doc

I have created RRI on Billing Documents query from Sales Document query that means it jumps from sales query to billing query. But, now I want to restrict one sales document for which it should show me only the relevant billing documents in RRI, instead of this it is showing full list of billing documents e.g if I click on sales doc no 12000118, thru RRI it should show only the relevant billing docs. Is there any user exit I have to write, if so, could any one of you share the sample codes on RRI exit for this scenario? Will appreciate your help.

It should work with the standard settings.
Things to keep in mind:
1) Make sure the characteristic you want to filter on is available in both queries
2) Make sure you have filtered on the value before you make the jump (or click on the value as you activate the context menu)

Billing Query

Similar Messages

Maybe you are looking for