BIOS indicates hard drive in 3rd Drive position

I replaced the hard drive and the BIOS indicates the hard drive (both the old and the new) is in the 3rd Drive position. The 1st and 2nd Drive position indicate "None".  It indicates the cd drive is in 4th Drive position.  There are no SATA drive sockets for 1st and 2nd Drive position.  Instructions for recovery say the hard drive must be in 1st or 2nd Drive position.
Any help here?

Here is the motherboard layout for your system.
Notice that there are four SATA connectors labeled SATA1 thru SATA4 [lower right]
Connect your hard drive to SATA1

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    This is what chat support said... Its like talking to yourself sometimes!!
    [Wednesday, October 24, 2012 10:33 PM] -- Automatically generated message:
    Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
    [Wednesday, October 24, 2012 10:46 PM] -- Automatically generated message:
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    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
    Great, you?
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 10:48 PM] -- Rick Friedman says:
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    [Wednesday, October 24, 2012 10:57 PM] -- Rick Friedman says:
    Dont I have on-site?
    [Wednesday, October 24, 2012 10:58 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
    This laptop is my life, my livelyhood.
    [Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
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    [Wednesday, October 24, 2012 11:00 PM] -- JOLLY R says:
    I do understand that .
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    [Wednesday, October 24, 2012 11:03 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
    If any hardware part needs to be replaced , a technician can be sent to your place .
    [Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
    But since the notebook needs to be repaired ,you have to send it .
    [Wednesday, October 24, 2012 11:05 PM] -- Rick Friedman says:
    What is the difference between repaired and replacing something... So you mean that nothing will be repaired on my laptop?
    [Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
    This is NOT right
    [Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
    I mentioned earlier that you need to send the notebook for repair.
    [Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
    I would like to talk to someone about this.
    [Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
    It will be repaired and returned back to you .
    [Wednesday, October 24, 2012 11:07 PM] -- Rick Friedman says:
    What is the turn around time on this?
    [Wednesday, October 24, 2012 11:07 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
    NO WAYYYY!
    [Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
    If you want to talk to someone , you need to call our voice support in the direct number 1-800-474-68386 and refer to serviceticket number - {Private Information Removed}.
    [Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
    OK, thx
    [Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
    We also have an expedite shipment, where the turn around time is 4 to 6 business days .
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Please take down the service ticket number {Private Information Removed} and SR ID {Private Information Removed} for future reference.
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    You are welcome.
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Is there anything else apart from this I can help you with now ?
    [Wednesday, October 24, 2012 11:09 PM] -- Rick Friedman says:
    No
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Thank you

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