Black Fri PS CC & LR5 deal misleading : only implies you need to be CS3 or above owner after order
I was on the Adobe website, when I saw this Black Friday deal for Photoshop CC and Lightroom 5.
Upon clicking Join now, I got to the following page :
From this page, I then read both the FAQ and the terms.
The FAQ said the following :
And the terms said the following :
So in everything I read regarding this deal, there was nothing stating that I had to be a previous owner of CS3 or above.
So I placed the order with my credit card for the monthly subscription.
When I received my order email (in french), the product says the following :
Votre commande en détail :
Programme de photographie Photoshop (Pour les clients CS3 et versions ultérieures)
In effect, this is suggesting that it’s for clients that already had CS3 and above.
My plan on the creative cloud adobe website also suggests the same.
The only time I was made aware of this need to already own CS3 or above was after I placed the order.
As a result, I am not able to download Photoshop CC or Lightroom 5 from within the Creative Cloud client.
I think due to this mis-information on the Adobe website as shown above, I should still be entitled to this offer.
I will contact Adobe sales support to see what they can do.
What do other people think ?
Hi Robert,
You are eligible for the offer as it's open to everyone from now until December 2nd.
I confirmed your Photography Program membership is active in our, so you should be good to go.
You may just need to log out and log back into the creative cloud app for it to pick up your account changes:
http://blogs.adobe.com/crawlspace/2013/06/updatingupgrading-to-photoshop-cc-faq.html#signo ut
Feel free to send me a direct message or reply if you need further assistance.
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