Blackberry desktop software modem help?

So here's the story: I formatted my laptop lost BDS, tried reinstalling but failed, eventually copied the whole blackberry desktop software folder from another pc to mine.
But that didn't fix my problem since it didn't detect my device so I ran over to blackberry's site and downloaded the usb and modem drivers. I installed them and yay it detects my phone (after I manually run blackberry device manager). Now the problem lies with the modem configuration (the whole reason why I got the desktop software in the first place) when I press the mobile internet button it takes me to the mobile internet settings but nothing happens, there is just a green circle loading icon to the right of the profile option. It doesn't do anything and I can't chose any settings I did wait for 20 mins but still nothing.
Please help

Hey CrimsonCloud,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
First thing I would suggest is performing a clean uninstall of BlackBerry® Desktop Software. Follow all of the steps in this KB article: www.blackberry.com/btsc/KB02206
Then restart your PC and go to www.blackberry.com/desktop to download the latest version of BlackBerry Desktop Software and install the software. If you receive any errors, please let me know the exact error message.
Once installed, restart the PC and when the computer is up and running, connect your BlackBerry® Curve™ 9300 smartphone via USB and it should install drivers.
Once you get a notification saying the drivers are now installed, open BlackBerry Desktop Software and then try to setup your tethering.
Let me know if you have any mroe questions.
Cheers.
-ViciousFerret
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Is there a Blackberry Desktop Software for MAC OS 10.4.11? Or something equivalent? Help Please!

Hello All,
Is there a Blackberry Desktop Software for MAC OS 10.4.11? Or something equivalent?
I recently switched from a palm treo to blackberry but didn't anticipate syncing issues with my mac until now. The current BB desktop software seems only compatible with MAC OS 10.5, so I'm in a difficult position.
Please any suggestions are deeply welcomed!!
Thank you.
Hillman

No, sorry, there is not.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Help! Blackberry Desktop Software has encountered a problem and needs to close

I cannot get my Blackberry Desktop to open. An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:
1. Rebooted
2. Uninstalled and reinstalled from the website
3, Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted
Nothing has worked. My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/
I am not the most technilogically savvy but I'm not bad...Someone please help!.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Efforts to use, repair, and uninstall Blackberry desktop software failed. Help?

I upgraded from XP to Windows 7, and had to reinstall the Blackberry Desktop software. I'm looking for help to get it working. I've installed version 6.0. i'm on Curve 8330 (Verizon). Below describes mt efforts:
When I run the desktop software, I click "organizer', and then I connect the BB and wait unti the bottom right of the BB desktop software says "connecting...' then "sync". i then click the "configure settings..." and get a pop-up window titled "blackberry data synchronization" with message "operation in progress. please wait". The pop-up window self-disappears. It reappears every time I click the "configure settings..." button. However, this has run for hours. The software appears to be stuck in some sort of infinite loop.
So, I tried to repair the software as follows: Start - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (Repair is checked) - Install. I get a window titled "blackverry desktop software 6.0" that reads "The feature you are trying to use is on a netword resource that is unavailable. Click OK to try again, or enter an alternate parth to a folder containint the installation package 'blackverry desktop software.msi' in teh box below. Use source: C:\Users\Jim\AppData\Local\Temp\WZSE0.TMP\
. I clock ok and try agin and get the message "the path 'c:\users\myname\appdata\local\temp\wzse0.tmp\blackberry desktop software.msi' cannot be found. verify that you have access to this location and try agin, or try to find the installation package 'blackberry desktop software.msi' in a folder from which you can install the product blackberry desktop software 6.0' I am unable to find this file on my computer, but "windows search" has been less than 100% successful for me in Windows 7. So, I clicked "cancel", and get the following message: "error 1706. No valid source could be found for product blackberry desktop software 6.0. the windows installer cannot continue. So. I click "finish".
So, I try to uninstall the software altogether as followstart - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (REMOVE is checked) - Next ("Remove all user settings for Blackberry desktop software" is checked.) - Remove. I then get the following message: "error 1316. A network error occurred while attempting to read from the file c:\windows\installer\blackberry desktop software.msi". When I click "ok" to this window - I see "rolling back action" status bar. I then click "finish".
So,my efforts to use the software, repair the software, and uninstall the software have failed. Any advice?
I see no "blackberry desktop software.msi" in the c:\windows\installer\ folder. I am able to view hidden files in Windows Explorer (Tools Folder options... - View tab - "show hidden files, folders, and driver" is selected".
I'll restart my windows search index tonight.
Jim
8330 (Verizon)
Windows 7

Thank you Viciousferret,
I re-downloaded the the 600_b047_multilanguage.exe to my PC using thelink you provided. I then ran it. I then did the following:
selected "NExt",
then "REMOVE" (the options were "repair" and "remove", not "modify" or "uninstall"), then NEXT,
then checked "remove all user settings for blackberry desktop software". then NEXT
then the REMOVE button
then FINISH
So, it appears the uninstall was successful.
The next step of your suggestion was to: "Then proceed with the clean uninstall by performing all the steps: www.blackberry.com/btsc/KB02206" This link provides 5 tasks.
1) The first task includes instructions to ": Uninstall BlackBerry Desktop Software". Should I skip this step because I already did it above? If not, would you please provide the instructions for Windows 7? Only instructions for other operating systems are shown here.
2) The second task is to "remove computer registry entries". The fifth step gives instructions for XP, Vista and 7 64-bit. i use Windows 7 (32-bit). Are you able to provide the instructions for Windows 7? Also, the instructions to back up the registry are: "select My Computer (or Computer in Windows Vista) at the top of the folder structure, click File, and choose Export to export the file to your preferred location.'. When i select start then Computer and then click File (after verifying the "Computer" is highlighted in theWindows Explorer window, I am not presetned with an opportunity to click "Export'. My options are 'add a network location", 'create shortcut (greyed out), "delete", "rename", "properties" and "close". Are you able to provide additional guidance as to how i am failing see "export" when i seemingly follow these instructions?
3) Step 3 gives instructions for deletig folders from teh computer. It also lacks instructions for Windows 7. Are you able to provide them?
4) Step 4 provides a link to follow. that link also lacks instructions for Windows 7 (32-bit). Would you be able to provide instructions for Windows 7 (32-bit) users?

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software will not Sync with Outlook

Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

Unable to load Blackberry Desktop software windows 7 64-bit

I am currently running Windows 7 64-bit SP1. I have tried to installed Blackberry Desktop software using 710_b042_multilanguage.exe from your site.
Software appears to install without any problem. When I try to start up the software the blackberry splash screen appears without any issue. However after a short while a transparant window appears with Blackberry Desktop Software on the title bar. I have Java 7.45.
Any ideas why it doesnt appear to be loading correctly?

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

Blackberry Desktop Software - Request Option to Disable Software from Loading During Start-Up

After Blackberry Desktop Software automatic updates. Software become part of Start-Up option or menu. I do not want Blackberry Desktop Software to automatically load during Start-Up. The Desktop Software does not have a user friendly option to disable the desktop software from loading during start-up. Am writing you to add this feature to your desktop software. I've just completed loading v5.0.1 and again I need to hunt and peck a way through windows to delete this software from loading during start-up. This software needs to have a user friendly option to disable the desktop software from loading during start-up. When I loaded v4.x.x when I bought my blackberry your set-up wizard had this disable option, but all your subsequent software upgrades change my windows start-up to load blackberry desktop manager software. Please add this feature to your software.

Hello and Welcome to the Forums!
In regards to your hope that RIM will see your message -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry desktop software

i downloaded the latest version of blackberry desktop software. as far as i know everything went ok,
however i clicked on the icon on my desktop because i wanted to update my bb, and i couldnt go any further because the blackberry desktop software sign came up then i got the following message;
Blackberry desktop software has encountered a problem and needs to close.
ive installed the latest version twice first time was because i got notified, second time was because i uninstalled the program and downloaded it again.
i am very upset because i want to see my bb needs any updates

Try doing a clean uninstall of the BlackBerry Desktop Software as shown here: http://bbry.lv/acVRkU Then reinstall. Make sure you are installing it in a Windows User Account with admin privileges.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

BlackBerry Desktop Software giving Error (not opening)

I have purchased BlackBerry Curve 3G 9300 but,It's more than 4 times that I am getting error on BlackBerry Desktop Software. After installing it open the BlackBerry Desktop Software window with logo and then Error window popup saying that BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience.
After Click on the What data does this error report contain? It shows Error window
Error Signature---------------------------------------------------------------------------------------------------------------------------------------
EventType : clr20r3   P1 : rim.desktop.exe P2 : 6.0.2.44    P3: 4db5e0d4
P4 : microsoft.practices.composite P5 : 2.0.1.0 P6 : 4db5def0
P7 : 12b   P8:50 P9:sclhiaanmqhkf4zdfpvvwejkphnm1zui
Reoprting details------------------------------------------------------------------------------------------------------------------------------------
This error report includes: information regarding the condition of BlackBerry Desktop Software when the problem occurred;the operating system version and computer hardware in use; your Didital Product ID, which could be used to identify your license; and the Internet Protocol(IP) address of your computer.
           kindly guide me.

I am having the same problem I have reinstalled the software more times than I can count and now I cannot open the Icon on my desktop at all. This is beginning to be really frustrating can someone please help. I want to download my pictures from my phone to my computer unable to do that as well.
Thanks.

Error with blackberry desktop software

Blackberry desktop software has encountered a problem and needs to close.
i dont know why i keep getting that message when i try to open the blackberry desktop software

Me to. This happened after moving to v. 6.0.1. Wants to send a report to Microsoft which I did but no help. As it stands, I can't sync anything.

Blackberry Desktop Software 6.0 & Windows 7 64 Bit, Won't launch after install

Hi, I've been using previous versions of the desktop software before just fine. I updated to Desktop Software 6.0 on my Windows 7 64 Bit machine and the install finishes without any errors.
When I attempt to open it, I get a title bar that says Blackberry Desktop Software but the frame is empty. I can maximize or minimize this box. In the taskbar there is a blackberry software icon.
I've uninstalled and reinstalled the software but it doesn't help. No errors or prompts.
Please assist,
Pavel

I deleted bb desktop icon i do have bb 6.0 software installed second time i am know running cc cleaner i believe my old 5.0 said x86 i don't know but how can we do all these advancements and no pop up just show the 5.0 i believe i got the 6.0 on my other computer i remember it did have to install uninstall a couple of times but i really don't remember put it this way i enjoy this stuff but this is just the open area you know it's right in front of you but you have not seen it and the next guy will walk up and go it's right there don't you see it life is fun you got to just regroup and go at it again sincerely a true novice how do people make all these programs and where are they know when you need them this is the key not a message board i want the source at my finger tip when you excel in this then we will eleviate some suffering in the mean time please explain the message board yes is nice but what you need is mandatory software geek to put answer in here for know problems when he is aware he can put message in here there should already be a tech solution for this in here i typed in bb software desktop 6.0 64-bit windows 7 ultimate on bb solution did not have anything in there know did I type wrong did i not go to right spot to type even so bb needs to adjust to help send customer to right area

Blackberry desktop software 7.0 not show applications

Guys i have a problem with this
..When i open Blackberry desktop software 7.0 on the left side of this program is show
Summary
Applications
Files
- Media sync -
Music
Pictures
Video
... This is normal right ?
** But when i connected with my playbook (OS version 2.1.0 ) the applications button on the left side of this program
" IS GONE" ** I can not manage any applications on my PLAYBOOK
I don't know why ?!?!
Could anyone help me about this ...Thanks

Hey NilePlayBook,
Thanks for reaching out to me.
This is correct you will not have the option to select Applications in BlackBerry Desktop Software. You will still be able to create a backup if needed, or to access any files saved on the BlackBerry PlayBook.
What kind of application management were you trying to do? You can move or delete applications from the BlackBerry PlayBook.
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry desktop software modem help?

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