Blackberry Help does not care about the customer

Guys first let me tell you that I haven't seen an abysmal customer service like this. Even the people who sell pirated or illegal materials offer better customer service than this. Seriously. I think BB doesn't give a s*** about the customers, the only official method is to ignore the customer it seems.
Originally, my problem was this:
http://forums.crackberry.com/blackberry-passport-f434/random-reboots-unrecognized-sim-urgent-help-ne...
I have contacted BB Help at Twitter over and over and over again but only a bot answers the messages. Look at that. A bot is answering the complaints at the company who calls themselves "elite" and "enterprise" company. Please help me I am going insane. Should I consult a lawyer? I want to use my one year manufacturers warranty but I can't because BB does not offer any help.

I called customer support once. I was more help to myself than they were to me. Lol

Similar Messages

The external GPS is used only for 911 but the device will not op without it...this causes great inconvenience for me, having to run that cable to a window in the trwo houses I use it..ids there a way to disable the GPS if I do not care about the 911 funct

the external GPS is used only for 911 but the device will not operate without it...this causes great inconvenience for me, having to run that cable to a window in the two houses I use it..is there a way to disable the GPS if I do not care about the 911 functionability..? this is the only downside I have with the network extender and it renders my device useless..

Nope, GPS is a Federal requirement for anything operating a cellular telephone signal. You don't ever plan to call 911 until you are in an emergency. I don't see that requirement changing any time soon.
If you are truly inconvenienced by the VZW network extender then perhaps you should disable you calling features in these areas and swap over to WiFi only. There are many services and apps out there that can route your phone services through internet service providers.

My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

So my left button broke (i didn't do anything) and so since it was under warranty, I was directed to a local authorized repair shop and they had to order the whole new keyboard that includes the little piece of junk plastic piece underneath the button. They fixed it the same day as I watched them and they did a perfect job. They also showed me the little cheap, litte, junky little piece of plastic that supported both buttons and that broke in my case. We both concluded that of course it would break again. Anyway, time goes by and the inside of the power piece broke off. So we go through the same routine. I go to the repair shop, they fix it and they say its common. In this case they even somehow strenghtened it so it would not happen again! So more time goes by (still under the year warranty as of Dec 21, 2009). Now, both my buttons again no longer work (big suprise). So since it is still under warranty, I call Toshiba but now they are saying they changed the rules since two Mondays ago and that I can no longer take it to that local authorized repair center (even though they rocked) but now I have to send in my laptop to Toshiba's official repair center. Needless to say, i wouldn't get my laptop back for 10 days. I run my business from my laptop so how on earth can I send it in? Anyway, I fought a lot with them on the phone and even got to the 'top' of the customer relations department, a frustrated lady named Mina, but she says there is nothing else they can do. No loaner, no replacement, can't get my money back, etc. The only thing I can do is send in my work laptop and not have it for 10 days. So what is ironic is I purchased a Toshiba laptop because I heard they were one of the best made computers. I now know that I was GREATLY misinformed. This is the worst situation I have ever seen in a computer business. The good news is that I am in IT and have lots of clients and so now I have the priviledge of telling my clients to run from Toshiba. I write all this for any of you out there who may have the same problem (because I am positive there will be many more since it is a tiny little piece of plastic underneath your buttons). It is clear to me that this is a defect.
My two big problems with this whole thing:
1. How can anyone expect someone to not have their laptop that they use to run a business for 10 days?
2. Why even have it fixed it if is just going to brake again?
3. So because of the 3 defects of this computer, now Toshiba is punishing me further!
If anyone is reading this who is thinking about buying a toshiba laptop, DON'T DO IT. Save yourself a lot of time, frustration and punishment from the company called, 'Toshiba'. Go with a Dell. Go with anything other than Toshiba. I will say it again: Tosbiba laptops are defective and Toshiba's policies show that they clearly don't care about the customers!

At least Toshiba is covering your repairs under Warranty. My ex-wife's new HP had one of the touchpad buttons break on her system and they want $400 bucks to fix it claiming that physical damage like that isn't covered.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Verizon does not care about poor service

Loyal VZ customer for many years. Problems with service where I moved to over a year ago. 3 & 4 bars showing on the phone and some days it just doesn't work. Upgraded plan with promise that it would solve the problems. Nope, lied to yet again! The signal comes & goes, but get this; the broadband works when the phone will not! Believe it or not, mostly when it is raining. Many calls to tech support and uncountable tries to get through. They have NEVER called back when promised. Not that I would get the call anyway. I get the fealing that tech support gets the run around from their own field people. My call has been dropped in the middle of a call with tech support more than once. Sometimes voice mails show up on the phone the day after they were left or if I drive far enough to find another tower. The phone works fine everywhere else I go. This is obviously not the phone, it is the local tower, which is only six miles away. This spells out breach of contract on the part of Verizon. They don't seem to understand that when I do finally leave, I will not be obligated to pay any cancellation fees. I am not in breach of contract, they are.
I keep paying the bill so I won't have to deal with the issues involved in changing carriers, but I am getting close to twisting off. It is due again. Maybe it is time.........................

bobvz wrote:
Loyal VZ customer for many years. Problems with service where I moved to over a year ago. 3 & 4 bars showing on the phone and some days it just doesn't work. Upgraded plan with promise that it would solve the problems. Nope, lied to yet again! The signal comes & goes, but get this; the broadband works when the phone will not! Believe it or not, mostly when it is raining. Many calls to tech support and uncountable tries to get through. They have NEVER called back when promised. Not that I would get the call anyway. I get the fealing that tech support gets the run around from their own field people. My call has been dropped in the middle of a call with tech support more than once. Sometimes voice mails show up on the phone the day after they were left or if I drive far enough to find another tower. The phone works fine everywhere else I go. This is obviously not the phone, it is the local tower, which is only six miles away. This spells out breach of contract on the part of Verizon. They don't seem to understand that when I do finally leave, I will not be obligated to pay any cancellation fees. I am not in breach of contract, they are.
I keep paying the bill so I won't have to deal with the issues involved in changing carriers, but I am getting close to twisting off. It is due again. Maybe it is time.........................
It most certainly does not indicate a "breach of contract." Per the Customer Agreement you were accepting when you came to VZW:
Where and How Does Verizon Wireless Service Work?
Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.
What Are My Rights for Dropped Calls or Interrupted Service?
If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days if you're a Postpay customer, or within 45 days if you're a Prepaid customer, and we'll give you a 1–minute airtime credit. If you're a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.
The bold in the last sentence was mine to emphasize the most important qualifier of the whole. In the first paragraph, it essentially states that the service and quality is not guaranteed (even if VZW is historically the most reliable provider in the country). The second paragraph states that you can be compensated for the lost time and that this compensation is the only right you have regarding dropped calls or interrupted service (outages and whatnot). Terminating the contract would still generate the early termination fee, which you would certainly be responsible for.
All of this, though, overlooks the essentials. Have the technical support representatives filed any tickets to have the tower looked at? Did the tickets get any sort of resolution? Issues with individuals dropping the ball does not equate to the apathy with respect to the service quality.

Help - Does anyone know about the Blackberry Playbook service center in India ???

Hi,
My PB is less than a year old and is giving me problems, the display is not lit all the time and darkens sporadically till i cant see anything. I need to return it to the company
Trouble is there arent any service center locations or phone numbers listed under the playbook support site for India which is really weird. any help is much appreciated....
Thanks so much,
Ron.

Here is the contact info for India.
RIM Delhi
Cyber Terraces
Level 18, Building No 5, Tower A
DLF Phase 3
Gurgaon, India 122002
RIM Mumbai
Kalpatru Synergy Executive Center
Golibar Road, Santacruz East
Mumbai, India 400055

Verizon does not care about customers!!!

On Sunday, December 9th, I visited my local Verizon store in
Inverness, Florida.
I was excited about getting a new phone and had already
decided on the new Galaxy S III. The store was pretty busy, so we I to wait,
after waiting for about twenty minutes a very friendly sales representative by
the name of Jay was ready to assisted me. I explained to him that earlier this
year I had purchased and returned a phone but that my account had not been
reset to show that I was eligible for upgrade. He then called into Verizon and
spoke to someone named Brandy (<Phone Number deleted>) who stated that she
could not do anything about this situation due to my lack of having a package
tracking number from the phone I had “so-called returned” because it was not
shown as being in the warehouse inventory. After numerous attempts by the sales
representative, as well as myself, to further explain to her that I had
documentation printed from Verizon showing my account being credited monies
back after the phone had been received back into inventory. In an attempt
extinguish the animosity between myself and this Verizon representative, Jay
asked her if there was anyone else, possibly her superior, which we may speak
to. She then put us on hold while she contacted said superior, which reiterated
exactly what she had previously said. My store sale representative had kindly
put his phone on speaker so that I might also be privy to the information given
by these two female representatives. Along with my frustration of the
situation, I had to also sit by as the two of them exchange casual niceties, as
if the store sales representative or myself were not even present. By this
point, I was extremely offended by the utter disregard for myself, being a
loyal customer and for the embarrassed store representative. The superior
explained that even though I had documentation showing the previously purchased
phone had been returned, Verizon did not have any documentation from their
warehouse as ever being received or restocked. She stated that she would have
to file a form to investigate if the phone was indeed received. I was concerned
because this issue was from the beginning of the year and it was now December,
what if they could not find anything? I asked her that very question and she
responded with the answers I dreaded the most: You will have to wait and see
“if” we can find the phone, you are still under a contract because of your
upgrade, and you will be eligible for upgrade again October 2013.
I can not even begin to emphasize my disappointment in
Verizon. I was completely shocked by how not only I was treated but how these
female representatives had also disregarded a fellow Verizon employee too. At
several points he actually had to ask if he could speak without being talked
over by one of them. I would not refer any of my friends, family, or even total
stranger to your company.
The phone call ended with Brandy stating she would get back
in touch with me with an update (which never happened). It is now December 20th
and I am yet to hear from any Verizon representative. Earlier this evening, I
called and spoke with Jennifer (Badge ID#<Deleted>) who was extremely helpful. I
explained the prior situation and provided her with the exact information that
I had provided previously to the store sales representative which then verbally
relayed the information over the phone to the two female representatives. In
matter of minutes, she was able to find a tracking# (<Tracking Number deleted>)
that was received by the warehouse on March 2nd. She could also see
that there was not a name documented for the Verizon employee that sold me the
phone, which came up during my prior conversation because I had to keep
defending myself that I had purchased the phone not in a store, not online, but
over the phone when someone from Verizon contacted me. Jennifer placed me on
hold while she contacted someone else to help her. It wasn’t long and she came
back to the line reporting that she had been able to reset my eligibility. She
apologized for it taking her so long, but I explained to her that when I had
went into the store, I had to wait almost two hours without getting any
acceptable results. I am glad to know that your store representative (Jay) and
your customer service representative (Jennifer), still care about providing
good customer service. If it was not for them, I would honestly believe that
Verizon did not have one ethical employee who believes in doing the right
thing! Even though I finally got it reset, I have never received any response from customer service regarding their employees nasty attitude and lack of professionalism! After the way I was accused of not returning a phone that they had records of receiving, I think they should give me my upgrade for free!
<Personal information of employees and tracking number removed for privacy per the Verizon Wireless Terms of Service .>
Message was edited by: Verizon Moderator

<Inappropriate comments deleted per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Verizon does not care about this problem

I just spent about 2 hours in chat and all I got from the rep and supervisor is that LG is to blame and they can do nothing about this. They do not care that we have to suffer with a phone that is basically useless because of this horrible update. I am going to seek another carrier as soon as possible because Verizon does not deserve anymore of my money. Take ownership and help your paying customers instead of pointing fingers at other people. Shame on you Verizon and I can't wait for others to leave your horrible company.

Have you tried backing up your data. Factory reset the phone. And restore data?
This should be covered under warranty, if not from Verizon, then from LG.
THe upgrade process took 2 hours on my phone, which was much longer than any upgrade I've ever had.

Error message does not lead to the custom tab me51n

Hi Experts,
When I try to to create a PR in me51n and check, a popup with error messges appear when we pick one of the entry and select edit button that leads to the field of that concerned tab.I have a custom tab and cutom field the issue is error message is displayed to fill the custom field but when I check mark that error and select edit that does not take me to the custom tab where custom field exists please suggest I have tried lot of user exits but no use.
appreciate your help......

We added some error message checking using Function exit EXIT_SAPLMEREQ_005. How we can bring the screen to Customer Data Tab when there are any errors under the tab. And as long as the error is not fixed, the screen will stay on the tab?
To eloborate my question - in ME51n/Me52n, the system gives a messages window/subscreen with errors or warnings upon clicking the check button or upon save. On the messages window/subscreen, we can select a particular message and edit will take action to the corresponding tab with the cursor on the field with the issue. I understand this is standard functionality.
However I'm looking for a way to make this work for a mandatory field on the customer data tab i.e., when I select the error message pertaining to this mandatory field and choose edit, control should jump to the customer data tab with the cursor on the mandatory field.

Where is that "Comcast Guarantee" and care about the "customer experience"?

Where is your Comcast Guarantee? Empty words, AGAIN? "We’re constantly pushing the boundaries of innovation and creativity, and that includes the customer experience. Our customers deserve the best experience every time they interact with us, and improving upon that is our number one priority." "We will always be on time within your 2 hour appointment windowor you’ll receive a $20 credit*.As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20*." "We will resolve routine issues in one visit or you’ll receive a $20* credit.After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20*. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem." "We will treat you and your home with courtesy and respect.Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and knowledgeable when you contact us." I think your word to the customer is worthless. You obviously don't believe a customer's time is valuable, but the recording claims "we value your time". More empty words. You sent a tech to my house that took my cable box for no reason, and left me with terrible service, and a fake follow up appointment. He would NEVER have taken a box from a man, but a woman alone in her home he's allowed to walk all over. Now,after hours and hours and hours of phone calls, messages to the forum, and more comcast no-show for another follow up appointment, more phone calls and appointments, I am back to where I was BEFORE Comcast sent out a tech - still with the original problem that cannot be solved, but at least I have a signal and a box. No one is stepping up to honor Comcast's guarantee. No one has offered to credit my account for anything. No one has contacted me about my bill. I did try to contact billing, and they don't know anything about what kind of mayhem this tech caused me and Comcast, and they want to tell me about a credit applied to my account when $2 was taken off my bill last month that I have no knowledge of, as if I was given a gift. I asked for a supervisor, and had a terrible connection with her over Comcast's equipment. She hung up on me, wasting another 30 minutes of my time.

Did you register your suite? Did you lose the installer (if downloaded) or the CD's (if purchased)?
If you didn't register, there's not much that you or they can do. Of course you know that when you download an installer, you should save a backup for these situations.
That being said, this forum is for a specific product (Adobe Contribute) and isn't visited by too many folks. If you go to the feedback forum, you may actually find someone that can help.
Feedback forum: http://forums.adobe.com/community/general/adobedotcom_feedback
Good luck.

Crm pc ui F4 Help does not work properly for custom field

Hi ,
I am having a issue with F4 help. For a custom field I have enabled BP search. The custom field gets populated with selected BP number from the search screen.
Problem is,
Once opportunity is saved, for standard fields BP name gets displayed while for my custom field BP name does not get displayed only BP number stays at the place.
What should be custom field size to accomodate BP selection?
Have anybody done something like assigning BP search with custom field ?
Any Ideas if I am missing something?

Hi Bhatt,
Your problem isnt in the F4 application. The problem is the logic of class corresponding to fieldgroup that your field is contained.
You need a development like standard.
Regards.
Manuel

Adobe Dont Care About The Customer

I purchased Adobe Creative Suite 2 in 2006 and installed it on my PC which no longer works. I asked Adobe for a download link so that I could reinstall but they have told me 3 times that they cannot and will not help. I am currently opening the case in the customer portal only for them to close it a few hours later. I spent something like $2,000 for the software and they tell me they cannot help me. The company is very unhelpful and deserves to be shunned by prospective customers since all they want to after 3 years is sell you an upgrade.

Did you register your suite? Did you lose the installer (if downloaded) or the CD's (if purchased)?
If you didn't register, there's not much that you or they can do. Of course you know that when you download an installer, you should save a backup for these situations.
That being said, this forum is for a specific product (Adobe Contribute) and isn't visited by too many folks. If you go to the feedback forum, you may actually find someone that can help.
Feedback forum: http://forums.adobe.com/community/general/adobedotcom_feedback
Good luck.

HT5312 this is most worse website that I ever seen . The usefull information are not accesible and more than this the subject of help does not cover all the topics

the page that suppose to help you to change /reset security question does not contain link to change it .
I try using two web browsers and not luck on both .

The option to send reset info, as described on the steps on that page, will only show if you have a rescue email address on your account (which is not the same as an alternate email address).
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use those steps to add a rescue email address for potential future use.

Wow I can see from all the negative feed back that Verizon does not care about customer loyalty.

I have 4 i phones I pad 2 mac books and internet,landline and cable all through verizon. i have contacted verizon customer service I have been to A verizon store and have been lied to by there customer service department. Two of my phones that belong to my son and daughter where severely damaged at a school function. I inquired about having the two phone replaced of which the phones are up for renew in 6 weeks.I find it unbelievable that a loyal customer who has been with them for 7 years and pays there bill every month( 500.00 ) absolutely refuses to help me just mind blowing. I had my mother two sisters and brother switch to them and now will let them know of this. Shame on them they don't deserve customers like me and will be looking to changing to att and comcast for my services.

Good morning dupi17. I want to to start off by thanking you for your continued support over the years. I am sorry to hear about your kids phone getting damaged while at a function. Its always disappointing to see something like that happen. For situations like this, it is always great to have insurance. What kind of damage was on the device? Do you have insurance on the device?
If you don't have insurance, you can take a look at our Certified Pre Owned program. These are phones that are in like new condition, but are sold at less than full retail, to make the cost more manageable. For more information on our Certified Pre Owned Program, please visit http://vz.to/rcDvLW.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

VZW does not care about their customers!

I have never been more frustrated with a Company and their complete lack of concern for their paying customers!!! My Samsung Galaxy S4 (which I have had since June 2013) is having trouble receiving text messages from iPhones. This was a brand new line in June 2013 and has not had an iPhone associate with it. This problem started a few weeks back and I have spent countless hours going into Verizon, talking to tech support, conferencing in with family members and Apple to troubleshoot their problems….and no solution!!! Today I call Verizon to update the ticket (the iphone that Apple troubleshooted LAST NIGHT and said everything was fine still cannot send me a text message)…and what does Verizon tell me??? Your escalated ticket is resolved. RESOLVED??????? I am not receiving text messages from iPhones (yet it shows delivered on the iPhone) and my problem is resolved?!?! It's resolved because Verizon has wiped their hands stating that it is an Apple problem…the solutions that were given to me:
1. Have anyone that you know of that has an iPhone contact Apple when they can't text you so they can troubleshoot their phone. Ok, so I need to tell all of my family and friends who have iPhones plus 1400 employees that if you have an iPhone (my phone is also my work cell phone), you may or may not be able to text me and if you can't please call Apple customer service and figure it out with them. But even after you do that - I still won't receive the message.
2. Great news - you are eligible to enroll in our EDGE plan. Just give us the Samsung that you paid $300 dollars and pay $25 a month for a new iPhone and then you won't have an issue with not receiving iMessages. Is that a serious solution?????????????
3. Pay $270 to cancel your line, $125 to cancel your second line and $325 to cancel your third line.
I will be contacting the BBB and filing a complaint. I have never been more disappointed, upset and frustrated by a complete lack of disregard by a Company than i have with Verizon. Do the right thing and give me a proper solution.

First I don't work for Verizon so if angry take it out on Apple because that is actually where the fault lies.
Now on to trying to help.
IPhone users have to have the send as sms/MMS/text radio button on to send to you. You cannot get imessage on an android device. Text and SMS or MMS only. Now that will send to you.
The other thing iPhone users may have to do is going into contacts is edit the contact for you to send text messages. Or as the Apple Forum suggests simply delete the entry and recreate it. http://www.apple.com
Personally I have two iphones and my wife always buys droids (LG G2 is her latest device) and she and I have no difficulty texting or sending photos or attachments to each other at all.
My next suggestion is call 800-922-0204 and have a tech reset your text messaging by removing it from their end and just reset it on your account via their switch. Many times a simple refresh will correct the problem.
Another thing to try is send a text message, then a picture message, or a small video to a friend with an iPhone. See in turn if any of them are received. If they are let that person do the same back to you. This way you will know for certain if it is a fault with your device or Apple IPhone s .
Good Luck

Verizon does not care about keeping one of their most loyal customers. Please share your similiar stories for a news article I am working on

This seems insane to me. I am working on getting the exact start dates of contract for a news story that I am doing for work.
My approximate guess though is we have paid over $40,000 in service fees and they are throwing away guaranteed minimum of over $6,000 in fees by not having these lines resigned to another contract.
I am not bitter. I wish I could keep their service, but it is not up to me.
I just can not believe how much
The best part of this to me, is he got fed up and ended the conversation.
He sent his last 3 messages rapidly when less than a minute had passed and I was typing so he could stop doing his job.
Chat transcript removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

The only thing is that I don't get how people can get scammed or cheated by VZW. I have not had a problem with them. Granted, I've only been a customer since 2011 but I have been very happy with my service. When I joined and had less service inside my house than I did with AT&T and they told me that I they can't guarantee me service inside a structure I wasn't exactly happy but I got it. I have never gotten more than what I asked for when buying a new device. I certainly don't let sales people pressure me so I will never walk out of a store with a tablet or hot spot that I don't want. I also fully understand that, when signing a contract, if I decline insurance and something happens to my phone it is NOT VZW's fault. The ones who complain are the ones who don't want to live by the contracts that they have signed, and might I add, voluntarily. These are the people for whom the Edge program was program was developed. They don't have to sign a contract and keep a device for 2 years. They can essentially get a phone whenever they want. The phone is potentially lower cost when you figure in the discount. However THIS flexibility is NEVER good for them yet they threaten to call the news or a lawyer to dispute said contract. I say to all of these people...get over yourself. I am tired of it. You're nobody special.

Blackberry Help does not care about the customer

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