Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!

Similar Messages

  • Blackberry z10 tuning off automatically

    my blackberry z10 is turning off automatically and it is opening when i press the power button, some times it is tuning off and tuning on automatically it is ocurring 1-2 times  at once charge. i have also factory reset it, still the problem is same. so can u tell me that what should i do?????
    Solved!
    Go to Solution.

    Fold a small piece of paper and wedge it along the top edge of the battery (the top, opposite the end with the contacts). See the image below where the red arrows are.
    Try that a few days and see if the restarting persists.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Blackberry z10 turning off automatica​lly

    my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.
    what should i do?????

    Hi and Welcome to the Community!
    Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BlackBerry z10 switching off automatically when the battery is less tha k 50% and opening when connecting to a charger

    BlackBerry z10 is switching off automatically when the battery is between 40 to 50%. And opens when I connect the charger.
    First it gives a logo of a red sign. And the light. Then after few red light it opens. Pleaseee help.

    I had the same problem, it happened as soon as I got my phone so Telus replaced it under the 30 replacement policy. If past 30 days they repair it.
    Have it repaired or replaced.

  • BlackBerry z10 turned off automaticatly

    Phn turned automatically when battery fall bellow 65% plz help..
    Solved!
    Go to Solution.

    Hi niks1897
    Your battery show false percentage. To correct it, reboot your device. When it's On, connect to the wall charger and remove the battery. Leave it for 20 minutes and keep it charging. This reboot will correct some programs/apps error and incorrect battery meter. You may need to do this reboot within next 1 or 2 days or when the same symptom show up.
    Good luck.
    • Click Likes to appreciate those who helps you
    • If your issue solved, mark the best post in your thread as Solution

  • My z10 turning off automatically at 25% anyone suggest what to do for solve this problem

    Solved!
    Go to Solution.

    Hi and Welcome to the Community!
    Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs. If it fails, please do it again but this time increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

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