Blue Screen of Death on Sync

I am experiencing an issue with Itunes where my computer (Windows Vista SP2) crashes to Blue Screen when syncing my iPod Touch or iPhone4. It happens every time but not always at exactly the same time. Though it is always during teh file sync (apps or music).
I tried to install iTunes 9 to get around the issue but when I tried to open the program it told me my library had been created with a newer version of the program and refused to open. I looked at my iPhone and contemplated throwing into the river behind my house. I have teh option to trade in my iphone for a Droid at work and am seriously considering this option unless I can get a solution for the blue screen crashing.
Can anyone help?

If you're getting a Blue Screen, do you know the exact error message that is popping up as to what's causing it? Most likely it will be the Device Driver not working correctly and causing it to Blue Screen on you.
You will first of all want to make sure you cleanly remove and reinstall iTunes to give it a test to begin with. You can do this by following the steps outlined in this article.
You will want to look at running through the following Knowledge Base Article to manually remove and reinstall the Apple Mobile Device Driver if the clean uninstall & reinstall has not been successful .

Similar Messages

Blue Screen Of Death When Syncing Ipod

Hey so if anyone can help me i will love you so much,
So I have a 20GB fourth generation ipod (old i know) but it works fine, and i have an new HP laptop that i got for christmas and like for a good 2 months everything was fine with itunes and then one time it told me i needed to restore my ipod to factory settings and i was like oh this is annoying but whatever ive done it before so i just did it, but the next time i tried syncing my ipod the BLUE SCREEN OF DEATH came up and that scared me but i thought maybe it was just a one time thing...turns out it wasnt and now every time i try to sync my ipod the blue screen comes up and i have to restart my computer. my itunes otherwise works fine i listen to music on it and add music to itunes perfectly fine just the syncing doesnt work. I also thought maybe it could be my ipod because it is old so i went down to my desktop which has XP and and older version of itunes but it worked completly fine. SOOOOOOOOOOO i have no idea what to do. i dont know tons about computers but im not ******** and can most likely follow directions so if anyone could help me it would be much apreciated because i can not take listening to the god awful radio in the car much longer.

Have you tried System Restore to go back to before the problem started?
If that fixes the Blue Screen Of Death issue, then you can try and track down the changes from then to when the problem started.
Good Luck.

Blue screen of death when syncing verizon I phone

I receive a blue screen of death when I try to sync my I phone 4 with I tunes on my laptop. The initial sync went fine, I am connected to my Exchange server for email and have downloaded CD's to I Tunes, when I try to sync...blue screen. I have run registry fix and virus programs and have no errors. Does anyone know how to fix this?

The first response was correct, the computer (xps 1210) used a logitech camera driver that I did not recognize so I deleted it. The software was still active and crashed the computer. Fix was reinstall logitech software and driver. Updating the driver would have probably worked. Thank you!

IPad crashes PC laptop with blue screen of death when syncing

I just got a brand new iPad and I cannot sync a bunch of songs or photos without it just completely shutting down my laptop (PC)and giving me the "blue screen of death". I tried reinstalling iTunes, disconnecting any USB connections I may have and completely updating my lappy...but nothing works! Why can't apple just make something as simple as "syncing" work? Do I have to buy a Mac in order for my iPad to work properly?! Please help me out with this syncing problem.

Hello iPadgirl777,
And welcome to Apple Discussions!
First of all, you posted this in the *6th Generation iPod Nano* forum, when you should have posted it in the iPad forum.
Anyways, check out this Apple support document related to your issue.
http://support.apple.com/kb/TS1502
Hope it helps.
B-rock

Blue Screen of Death when syncing with iTunes. Please HELP!

I have noticed a few others experiencing this problem as well.
http://www.everythingiphone.com/forum/windows-pc-and-iphone/blue-screen-error-wh en-i-plug-the-phone-into-my-xp-laptop-3038.html
Aside from the (don't use windows XP comments), does anyone have any information on this? I have emailed Apple a couple times but have gotten no answer back yet.
What is happening is that when I plug in my iphone to itunes a "Digital Still Camera" pops up in the system tray and then blue screen of death appears. Some people have said that all you have to do is delete all your photos and it will sync, but does anyone have any other suggestions without having to delete all my photos anytime I want to sync?
Thanks for the help in advance.

The first response was correct, the computer (xps 1210) used a logitech camera driver that I did not recognize so I deleted it. The software was still active and crashed the computer. Fix was reinstall logitech software and driver. Updating the driver would have probably worked. Thank you!

Desktop Software causes blue screen of death upon sync attempt

I've had this problem off and on (mostly on) since upgrade to version 6.0 bundle 2647 of the desktop software. The desktop software starts up normally. Upon connecting the device (Torch 9800) one of the following occurs:
1. The screen on the device flashes with the connection graphic, then computer goes BSOD.
2. The device is recognized, asks for my password in DTS, put in password, looks as if synch process is about to start, then computer goes BSOD.
3. The device is recognized, password entered, sync proceeds normally.
I get the BSOD about 75% of the time, which means I'm scared to sync very often ... which is a huge problem. When I do attempt to sync, I've learned the hard way to save all data, shut down all programs, and cross my fingers.
My computer is HP TouchSmart tx2, AMD Turion X2, running Vista - 64. I have no problems with any other applications.
I've looked on other forums, tried checking for upgrades, patches, etc. After being a loyal BB proponent since the early days, I'm about ready to leave the reservation. I can't tolerate having RIM products jacking up my computer (which I use to make a living).
If anybody can help me out, point me in the right direction, I certainly appreciate it.
Thanks!

Any option just produces the message again for approx. 3 tries then my entire system goes to Blue Screen of Death and starts dumping memory.
Just in case you're still around, bubba ...
What text and numerical codes are you getting on the blue screen? If it's mentioning a specific filename too, let us know what that is too.
For example:
STOP 0x00000023 (0x000f00b5, 0xfc4af978, 0xfc4af7b4, 0xfeff4a6b)
FATFILESYSTEM
fastfat.sys

Blue screen of death when syncing to iPod and iPhone.

I wish I could laugh. "Upgraded" to iTunes 8 and no longer can use my computer to sync to either my iPhone or my iPod. Thanks for the upgrade Apple. Now that I cannot update my portable music devices I have the extra time to stare at the new visualizer. Woooopie.
Apple is happy to point out how unfriendly Microsoft products are, but since I got this Vista box I have never seen the BSOD... Until tonight.
So, what to do? Wait for a "solution" to my upgrade, or try to remove 8 and reinstall 7? After reading about the changes to the iTunes library making a revert difficult, I am thinking I watch TV instead of listen to music. On the television... that is...
Paul

Replying to own thread because I wanted to share success. Turned power off on HP Laserjet. No reboot needed. Launched iTunes and performed sync with iPod and iPhone. Happy days. Even happier when Apple redoes driver so I can use iTunes without having to power off my printer.
An honest mistake... I would imagine it would be very difficult to find a beta tester that had that combo of hardware. Imagine... Vista and a HP Laserjet. Oh... I guess we are the beta testers...
Paul

Occasional Blue Screen of Death when syncing!

I have a Lenovo Laptop...T500...sometimes when I sync my iPad it will error out with the BSOD with an "IRQ Not Less than..." error or somthing like that.
What I noted was that it usually happens if I am transferring purchases one way or the other...like too much data is trying to be pushed through the USB and it cannot handle the back and forth...
My question is...could this be a settings issue...?
Obviously it is inconvenient because it requires me to reboot the PC and start over again....sometime it will crash 5 times in a row before it works...
Any ideas?
Thanks in advance!

Hi,
Could be your security software causing this. Follow the instrucitons here.
http://support.apple.com/kb/TS3125
Carolyn

Blue Screen of Death when Sync Attempted Now

Just installed the drivers for a newly purched HP AIO wireless printer/scanner Photosmart B209... went to Sync my iPhone this morning and was greated by a lovely BSOD when I attempted to sync... when it rebooted it attempted to SYNC but it moved incredibly slow through the backup operation... otherwise seemed to sync fine.... tried to sync again this PM and BSOD'd again...

The first response was correct, the computer (xps 1210) used a logitech camera driver that I did not recognize so I deleted it. The software was still active and crashed the computer. Fix was reinstall logitech software and driver. Updating the driver would have probably worked. Thank you!

IPOD sync causes Blue Screen of Death

Every time I plug in my IPOD to sync I get a message about Drive x not being present. options are cancel, retry or continue. Any option just produces the message again for approx. 3 tries then my entire system goes to Blue Screen of Death and starts dumping memory. If I reboot with the IPOD still connected nothing happens. PC will not reboot until IPOD is disconnected.
I'm currently at I-Tunes 10.1.2.17
Thanks

Any option just produces the message again for approx. 3 tries then my entire system goes to Blue Screen of Death and starts dumping memory.
Just in case you're still around, bubba ...
What text and numerical codes are you getting on the blue screen? If it's mentioning a specific filename too, let us know what that is too.
For example:
STOP 0x00000023 (0x000f00b5, 0xfc4af978, 0xfc4af7b4, 0xfeff4a6b)
FATFILESYSTEM
fastfat.sys

Blackberry Media Sync causes Windows "Blue Screen of Death"

I recently suffered a very inconvenient (and costly) "Blue Screen of Death" just after disconnecting my Pearl 8110 (using Media Sync. I run Windows XP).
I was wondering whether the Blackberry hardware or software had in some way caused this - and whether I should be concerned about using Media Sync in the future.
Any thoughts?

Who knows? It is possible. There are a couple of threads on here about this (although not Media Sync, just DTM). Check out this thread: http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Upgrade-of-Desktop-software-resul...
They mention they found a fix for the problem they were seeing on XP (SP2, not SP3).
I consistently get a system crash immediately on plugging in my BB. I am running 64-bit Vista SP2. I haven't found a solution, yet. And, I have a RAID drive, and have to suffer through a several hour image rebuild after the crash, so I understand "costly." At least I can still use the machine while it rebuilds.

Blue screen of death when i go to sync

I got an ipod classsic 6th generation. When I connect it to itunes it begins to sync but then it freezes and goes to the blue screen of death. Numbers appear which I will post later. Please help!

There IS another way to try this.
Boot to Windows and right-click My Computer or My Documents and open as "explore". Insert the Leopard disk. If it offers to install STOP it. Click on the LEFT side the plus sign next to the machine's DVD drive icon (the reason we opened the "explore" style directory). The Boot Camp files are now passive but exposed. Next right click My Computer and click properties. Next hardware and then device manager. Now you can one-by-one install the drivers using Windows hardware wizard. You might even want to drag the contents of the Leopard disk (drivers) right on to your (Windows) "desktop". In device manager open Human Interface Devices - you will find Apple Keyboard or whatever an iMac has there. Rightclick and hit Update Driver - the Wizard opens. Click 'no - not this time' and continue. Click 'install from a specific location' and continue. Next the Wizard gives you a 'browse location' option. Just click around until you locate the Boot Camp drivers in your disk or desktop and proceed - it will update, I promise you.

Windows Vista Crashing When Ipod is Plugged In. Blue Screen of Death?

A week ago, my computer suddenly started to reboot whenever I plugged my 5th generation 80 gig Ipod in to sync. A blue screen will pop up, and automatically restart.
I do not believe this is the blue screen of death that appeared 2 months ago. I have upgraded to Itunes 8.0.1 when it was first released, and I had no problems until a week ago. I haven't heard of anyone receiving the blue screen of death since the update to Itunes 8 was released.
I have also lost all of my music from my Ipod, so I am anxious to figure this out.
Here is what the blue screen (certain passages paraphrased, the specifics were copied directly):
A problem has been detected and windows has shut down to prevent damage to your computer.
BADPOOLHEADER
If this is the firs time you've seen this stop error screen, restart yoru computer. If this screen appears again, follow these steps:
Make sure all hardware and software is properly installed
If it continues, disable/remove any newly installed hardware and software. Disable BIOS memory options such as caching or shawoding. If you need to use safe mode to remove or disable components, restart your computer, press F8 for Advanced Sartup options, then select safe mode.
Technical information:
*STOR: 0x00000019 (0x00000020, 0xB7C4CE50, 0Xb7C4CE68, 0x0A030203)
/end blue screen
Any help you have would be greatly appreciated!

Have you tried the troubleshooting advice in this article?
http://support.apple.com/kb/TS1502
Was a file name mentioned in the stop message? usually something.sys That can be a clue to the problem is the Apple advice doesn't help.

Blue Screen of Death -- Datebook gone, Addressbook in danger

Having some major addressbook/datebook issues with HotSync. I am using a Handspring Visor (the original, old model), Palm Desktop 4.0.1, Windows XP Home. I have not updated any of the hardware/software lately.
A couple days ago, when I synced my Handspring Visor, I got the dreaded "blue screen of death." I rebooted my computer, and then found that the Palm Desktop program wouldn't load. It gave me an error saying the addressbook database could not be opened. The sync log also gave me a series of messages like this:
"Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again." (Below, I've pasted in the full log from the last couple days so you can see exactly what I mean.)
This morning, I synced the device again, thinking that perhaps the addressbook file had become corrupted and that a sync would clear things up. The answer was ... anything but!
I was able to get the Palm Desktop software to reopen by renaming "addresss.dat" to "address.dba." However, two major problems:
1) The addressbook on my computer is totally blank. There are three files in the "Address" folder with these extensions: .aba, .dat, and .bak. All of them are only 1 or 2 KB in size. However, this isn't a total loss because my addresses seem to be intact on my handheld.
2) My datebook has lost ALL data I've entered since roughly January 2008. All my previous years of calendar entries seem to be unaffected. This is the scary part because my handheld AND my desktop both have this problem. I tried the solution of renaming the datebook.bak file to datebook.dba (and giving the current file a .old suffix), but that did not fix the problem. Both files are 355 KB in size. I've also tried setting up a new users and copying over both these files one at a time, but that didn't fix the problem either.
Sadly, I was a fool and didn't backup my Palm files after the blue screen of death the other day; I didn't do it until AFTER that second sync this morning where my datebook data got lost.
Basically, I'm pretty sure I'm screwed about the datebook files. However, I would like to make sure my addressbook doesn't get erased from my handheld. Before my next sync, I feel like I should set the HotSync conduit prefs for addressbook to "Handheld Overwrites Desktop," but I thought I'd get some feedback from y'all before I did that. I am also really curious why I'd lose SOME of my calendar data but not ALL of it? That's the weirdest part to me.
Many thanks for any help you could provide.
HOTSYNC LOG
HotSync operation started 08/22/08 07:30:08
-- Date Book
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 2343, Handheld = 2342
OK Date Book with 1 message(s)
-- Address Book
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 0, Handheld = 481
Address Book synchronization failed
-- To Do List
   - Handheld category 'Business' has been deleted.
   - Handheld category 'Personal' has been deleted.
   - Some handheld records were not copied to the Palm Desktop. Attempting to restore from the handheld.
     Desktop = 1, Handheld =   14
OK To Do List with 3 message(s)
-- Memo Pad
   - Handheld category 'Business' has been deleted.
   - Handheld category 'Personal' has been deleted.
   - Some handheld records were not copied to the Palm Desktop. Attempting to restore from the handheld.
     Desktop = 0, Handheld =   18
OK Memo Pad with 3 message(s)
OK Expense
   -- Backing up db Saved Preferences to file C:\Program Files\Handspring\PollocC\Backup\Saved_Preferences.PRC
OK System
HotSync operation complete 08/22/08 07:32:24
HotSync operation started 08/20/08 08:15:59
OK Date Book
-- Address Book
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 0, Handheld = 481
Address Book synchronization failed
-- To Do List
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 0, Handheld =   15
To Do List synchronization failed
-- Memo Pad
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 0, Handheld =   18
Memo Pad synchronization failed
OK Expense
   -- Backing up db Saved Preferences to file C:\Program Files\Handspring\PollocC\Backup\Saved_Preferences.PRC
OK System
HotSync operation complete 08/20/08 08:16:15
HotSync operation started 08/15/08 08:21:23
OK Date Book
OK Address Book
OK To Do List
OK Memo Pad
OK Expense
OK System
HotSync operation complete 08/15/08 08:21:26
Post relates to: Visor Neo

When you sync the device to Palm desktop a file is created on the first sync with the extension .dat. When you sync the second time the data in the .dat file is copied to the .bak file. The process is cycled in that order. Each time you sync, the files are overwritten. If you sync once and notice the data is gone, don't sync again because the .bak file should have the recoverable data.
When you rename the files to recover your data you need to rename the files in the following order.
Close Palm Desktop, rename the .dat to .old. Next rename the .bak file to .dat. Reopen palm desktop and see if the data is there.
Try this and see if you can recover the data.
Here is a method for saving your data in a seperate location in case you lose data again.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. CLick on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive. Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
Post relates to: Palm i705
Message Edited by cygnusX1 on 08-22-2008 09:16 AM

WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion.
I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference.
Please help.

Right off I have to tell you I do not "speak Mac".
I assume the "Apple Time Capsule" is a name for a network router? A syncing device?
Unless I am mistaken:
You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier. The setup Wizard is not necessary for the process. I should think this is true for the Mac.
=====================================================================================
If you cannot get someone from the Printing group to answer your specific concern,
you may have succes with the following:
The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment. Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually. It is a bit tedious, but is may work better than fighting the Wizard.
OfficeJet Pro 8600 User Guide
You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
Select your printer from HP Office Jet 8600 series
Mac – By Garland_M
HP Wireless Printer Setup (Tutorial Video)
Mac
YouTube Search - HP printer install for mac
Good Luck!
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Dragon-Fur

Blue Screen of Death on Sync

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