Book Ordering Problem

I have attempted to order an 89 page book 3 or 4 times. Following a lengthy process I click on "Buy It Now" and receive a message that my "information has changed please check it" with no link to check. I had already verified my id, password, credit card, shipping address. Next I am back at square 1, even if I check info again?? I have made a pdf copy of the book. I suppose I can get another production house to print it?

I have same problem too. I verified the info for my credit card was ALL correct. Then I called American Express and they verified that they approved the charge!
Still no confirmation from Apple and updating order still kept spinning.
Question: do you usually get an email from apple confirming the order?
I rebooted and am trying another book now - will post if that makes a difference.

Similar Messages

Iphoto Book ordering problems

After 3 weeks of constant attempts I feel I need to see if anyone out there has a thought on why I receive a return email from my book order "Problems with your order - you have not been charged etc etc"
I have done everything possible from deleting photos, trying EVERY theme, deleting maps, background photos. I have corresponded by email with the Apple help, and I have spent about an hour at the Genius Bar at Apple to see if anyone can solve my problem. Everyone has comeback with "we don't know"
I work with a MacBook Pro Mac OS X 10.6.4, have plenty of memory, all software is up to date.
I am just about to reinitialise my hard disk, install iLife 11 and make the book again, as I can see no other way to try to get this book ordered. Hopefully, oh every so hopefully this will solve my problem.
Any guru help?

Since yesterday there have been many reports from all over the world of people unable to buy a book or any print products from Apple.
Apple has to fix this on the servers.
See for example this link: Re: Trying to buy book I created. When I hit "checkout" nothing happens. It's not like Apple to not want to make more m…

IPhoto 11 book order problem

I have created a Photobook in iPhoto 11 but cannot order the book as the button in the bottom-line seems to be disabled. Checked the Firewall and everything should be ok. The Phozobook was started in iPhoto 8 but completed after upgrading to iPhoto 11. The same is true with all Photobooks created under iPhoto8.

and
can you preview the book -
Before ordering your book preview it using this method -http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
LN

IPhoto book ordering problem (error)

when ordering my book, a window appears stating that an "error occured when trying to connect to Apple Online store. Try again". Trying again does not help. Any suggestions?

Boot into Safe Mode and try again.

Book ordering problem in iPhoto 7.1.5

Everytime I try to order a book it looks like all is going well and after it gets to "transferring" an error message pops up that says, "an error occurred while uploading one of your files. Please check your connection and click Retry" There is nothing wrong with my connection, my files aren't corrupted, I removed the iPhoto.plist to the desktop as suggested and I still can't order the book. This is SOOOOOO frustrating. Any help would be most appreciated.
D

I am having the EXACT same issue and I am also using iPhoto 7.1.5! It is extremely frustrating and I have spoken to so many people from the Apple support Team. I ordered a book using the iPhoto '06 just fine (using the same connection). I am beginning to believe that there is something wrong with this version; however, I need to order a Wire Bound book and the '06 won't let me do that. What can I do? I do not want to re-create the book for the 5th time. I am already frustrated. Please help!

TS2516 an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

an error occurred uploading my iPhoto Book order. It puts the book together and starts to send but at the very last moment comes up with an error message. but checking the book in iPhoto there are no problems to be found.

This user talked to Apple Support personnel and confirms what Larry is suggesting:
crowland1066
Re: book upload fails
Nov 30, 2013 3:02 PM (in response to pablo123)
Just got off the phone with apple support. If the photo book completes the assembly process but fails during the upload process the problem is in their overloaded servers.They just started a free shipping promotion for the holidays which has increased the traffic dramatically. I bought a calendar a week ago and it went right through. I'm going to try again during less peak times.
Happy Holidays

Accurate OM booked orders report

My objective is to develop a Booked Orders Report in Discoverer and I'm pretty new to Discoverer 10g.
My logic to property display the records is -- for each order in OM that header status is booked, determine if ANY lines are still open by looking at the Open Flag and if any line is still open, display all lines associated with that order.
example: SO# 100 has 4 lines where line 1 is open awaiting shipping (open_flag = 'Yes') and other 3 are closed (open_flag = 'No').
maybe I'm going about this the long way so if you know a cleaner way, please share....
The best logic in discoverer that I can come up with (based on the various line status fields) is that I can build a new calculation called l_open_flag that is setup as CASE WHEN "Order Lines".Open Flag = 'Yes' THEN '1' ELSE '0' and when I run the discoverer report, the l_open_flag is working and returning 1 or 0 as expected for each line.
The next step is to setup a second calculation to sum the l_open_flag called sum_l_open_flag and add a second non-display parameter to display any order where header level status is 'booked' and the sum_l_open_flag > 0.
the problem is that when I try to sum l_open_flag discoverer throws up a warning that I'm combining detail data point and an aggregated data point -- which I agree.
After adding the new condition to include orders where sum_l_open_flag > 0, I still only get just the one line item out of the 4 lines on the order that is still open.
Hope this is clear like oracle and thanks,
Rob

Hi rob,
From your example i understood is if open_flag=Yes it is open and when No then it is closed.Your going in the right path by taking the case as you mentioned.
But why are you taking the second condition sum(l_open_flag).definately it will throw warning.Why do you need this condition?Can you be clearer
I sugest you take a second calculation as calculation2=l_open_flag>0,this suggests that when you are giving zero(0) it says that you want all closed sales orders.
Anything more can you give more explanation.
Best Wishes,
Kranthi.

How to set product Id for event booking order?

We take paid bookings for a number of events through the year. Since the event booking information is identical for every event (only the event details change), we have implemented this by embedding the HTML from a standardised web form into each event's details section.
However, when the event booking is submitted by the customer, Business Catalyst creates a product whose name is constructed as {form name}/{event name} to correspond to this event. This product is referenced in the CRM order for this event that is linked to the customer. This means we get a separate product for each event type.
The problem is that the product code that is assigned to the event booking product is the ID of the web form that was used to process the event (ie. the form embedded in the event detail). Since we use the same web form for multiple events we are now seeing duplicate product codes.
I would like to create a common product for all event bookings and pass this product ID when posting the form on submit of the event booking. The reason for a single booking product is to simplify the synchronisation to our accounting system - otherwise we need to create a new product in the accounting system every time we add a new event.
Is there a query parameter I can include on the form's action URL or as an input field to the form that controls the product ID and / or the product name that will be used for the booking order?
The only other solution I can think of to solve this challenge is to create a unique web form - event combination for every single event. This is not a great solution due to the unnecessary duplication that this will involve - I would rather re-use a common piece of code.
Thanks for any help and advice.

Hello
If I'm not mistaken, the 'text range' in PowerPoint does not have 'language id' property whereas the 'text range' in Word does.
Check the terminology dictionary of PowerPoint.
cf.
http://www.microsoft.com/mac/developers/default.mspx
Sorry for the bad news...
H

Att: Apple Customer Service representatives - iPhoto order problem

Hi,
I've had the following problem using the iPhoto book ordering system:
Last week, I decided to make a photo book in iPhoto and buy several copies of it to use as christmas gifts. I bought the most recent version of iPhoto from the App Store even though I had an earlier version installed, just to ensure reliability and the most up-to-date features. After this, I made my book and on wednesday evening, tried to order it several times, with iPhoto telling me my order couldn't be completed.
On thursday morning, I tried once again ordering the book, and this time, iPhoto tried to upload my book. In the end, iPhoto gave me a message worded something like "Your order could not be completed. Try again at another time". So I waited a bit and tried again, and I got the same error message.
Later in the morning, however, I was sent 2 order confirmations from the Apple Store, both for 5 books. I only need 5 in total, so I tried cancelling the last order, but the order website said that I could not cancel the order as it was being processed - this was only some 15 minutes after me receiving the order confirmation. I tried phoning Apple in Denmark, and their phone pointed me to the iPhoto website, which had no relevant information whatsoever. I tried finding information on the web and responding to the order email. No help here either, the email was bounced, and I could not find anybody else who had experienced this problem. I decided I would cancel the payment for the last order with my bank and return the 5 extra books.
In the days since thursday, the payment didn't show up in my bank statement, and thus, I was beginning to think that maybe my order confirmation email was an error on Apples part, and my order wasn't completed after all. However, the delivery man came to our house today, and my girlfriend signed for both packages (she didn't know why there was two packages). I will be keeping five of them, and you can have the last five books back - I will be cancelling the payment for those when it shows up in my bank statement. After all, I would have never ordered them if your system had worked and given me the correct message after the first order had gone through.
Please contact me by email in order to arrange the pickup of the surplus books.
Kind regards,
Christian

You could try contacting Apple through Express Lane. Click on Mac & Software > iLife > iPhoto. Good luck

Tax Code changed after booking order..

Hi,
We faced an issue that the tax code is changed to be the default value of the bill-to site after booking.
For example, The tax code of customer A bill-to is VAT0 (means tax=0%).
While creating a new order, 'VAT0' is auto carried out as the defaulting tax code.
We maintain tax code to be VAT5 (means tax=5%) and save the change. It work fine and correctly before booking, order total is included 5% tax.
But after booking, the tax code is auto-changed to be VAT0, and there is no tax in the order.
What is the problem??
Should we maintain tax code after booking???
Or some setting should be checked to prevent the issue??
Thanks in advance,
best regards,
Zhxiang

Hi,
Here, we have tax method, in AR system options, set to Latin Tax Method, and Tax Code does not get default again after booking. If it is changed from VAT0 to VAT5, it remains VAT5 after booking.
I changed Tax Method to VAT, in a test database, and the tax code is not changed back to the default value after booking.
In the order type, tax event is set to entering, and we are using the original Defaulting Rules for tax code field.
Regards,
Ketter Ohnes

Copy Order Problem

Hi,
I am having problem with copy order, when I copy order and run workflow on book order it doesnt update line.
I created a procedure which update order lines when pressing book order it works fine for normal order but not for copied order.
Is there any limitation for copying order in oracle Order management?
regards,
7Z

Is your procedure called within the workflow? Are there any exceptions encountered within the procedure?
If you use the standard workflow, I assume everything is working fine with copied orders.

Placing book order-iPhoto quit unexpectedly

I have been trying to order an 88 page large spiral photo book. Each time I try, it assembles all 88 photos then iPhoto quits and I get the -unexpectedly quit-message. I have relaunched, reset and relaunched but it still will not process the order. I placed an order for prints with no problem. Why can't I get my book ordered?

It isn't the size of the book. My friend recently uploaded a 100 page book without a problem.
A few more ideas:
Is iPhoto up to date? Run software update.
Check the photos in the book make sure there aren't any error symbols showing up. They might look like yellow yield signs.
Call Applecare and see if they have any ideas or even an Apple Store.
These two stink, but:
Rebuild the book from a new book. Maybe there is an error from within the book.
Rebuild the book using Kodak's service. I don't know if the kodak gallery software allows you to build and upload within the program or if it has to be online. There is a plug-in for iPhoto that allows you to upload photos to your Kodak account from within iPhoto, so that helps a little.

Book purchase problems

I have created a 20 page hardcover book in Aperture but when I click on Buy Book I encounter a problem.
It allows me to choose the quantity and calculates the price but when I try to proceed to the next step I get an error box that says "there was a problem: LOCALIZE "
I have tried deleting my keychain prefs and logging out of my Apple account. I checked my account settings to verify that the credit card and address info was up to date and everything looked right.
I have repaired permissions and restarted the machine.
Anyone have any thoughts ? I really want to get the book ordered asap and I am not keen to recreate it in iPhoto or to try to have it printed elsewhere from the pdf.

I tried to order a book today and eventually got the same error message. First, it would allow me to go through the book ordering sequence until I entered my credit card information. When I had it all entered and tried to continue, it would not go to the next screen (this was when I selected that billing address = shipping address). I tried to uncheck that box and go to the shipping address screen, I was able to enter that data, but got a message to try back later when I saved the address.
I then tried to start from the beginning and got the LOCALIZE error message.

ITunes 7.2 Problem: Song Order Problem

Equipment Specs:
IPOD -- First Generation, 1 G size, Firmware ver # 1.1.5
ITunes -- Ver # 7.2.0.34
Problem
I recently updated to the above version of ITunes. I also recently reset/erased all my songs (no podcasts or nothing else)from my IPOD.
I then reloaded just songs to my pod using the drag and drop method from the music file. I then re-arranged the songs in my desired order.
I then disonnected the pod and exited ITunes.
When I later restarted ITunes with the pod connected, my song order had changed. With the pod still open in ITunes, I am no longer able to change the play order position. As say, move song #45 to position #2 and etc.
Has something changed as I was always able to do this prior to updating ITunes and the pod ?
Was this caused by updating ITunes to the newest version?
Is there a solution to be able to manage the order of your songs as before ?
Can I use a 6.0 version of Itunes inorder to regain this song order problem. I was always able to use this function in a previous version.
Wished I never would have updated to 7.2 from whatever I had. I really should have know better.
Thx
Arc

Solved my problem by reloading ITunes Version 7.1.1.5. Now I can accomplish what I want to do.
Here's an associated thread:
http://discussions.apple.com/thread.jspa?threadID=981696&tstart=0

Low budget image proofing for iPhoto book order

Hello!
I want to prepare my photos the best I can for iPhoto book ordering (Christmas present for family).
I have a Dell U2711 attached to a Mac Mini running OS X 10.6.8 and iPhoto '11 9.2.1. and a Canon Selphy CP520 dye sub printer which I thought to use as a precheck of what my JPG sRGB images would look like when printed in a book.
Here's my headache:
If I set up the monitor and calibrate the display profile as suggested in post #1 under this thread then such setup makes me color correct the photos by RADICALLY pushing the midtone slider in the levels adjustments to the left (brightening the picture). Prints that come out of the Selphy under this setup are a perfect match to what I see on the monitor and that is wonderful. However, I hesitate to order a book using such images because they appear far too bright on an iMac for example. (Perhaps I should mention that Google logo in Safari looks like its on steroids in this setup).
On the other hand, if I set up the monitor as it came from factory (PC gamma, standard preset), and use the default DELL U2711 display profile in SystemPreferences, then pictures look relatively ok on screen without any radical color correction. But prints that come out of Selphy with this setup don't match what is on the display, prints are too dark, and again I hesitate to order a book with such images.
Any suggestions?
Thanks.
Mato

Yes - don't try so hard and use your Mac and iPhoto - not a PC
iPhoto is designed as a consumre level program for point and shoot comeras - many people (including me) report excellent results using it that way - load sRGB photos form a digital camera and do minimal processing on them - never do major color adjustments - using iPhoto - preview rthe book -
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
and order
Apples comments on this are here
Of the negative comments posted here nearly all of them were from people who spend lots of time and energy adjusting photos trying to second guess the printing process and failing to do so - Apple does have an unconditional sastisfaction guarentee - do it the simple way - less is more in this case
LN

Book Ordering Problem

Similar Messages

Maybe you are looking for