Bought a new phone and now I can't turn off FindMyPhone or iCloud from the other device.

I'm trading in my old phone and need to clear my personal info from it and turn off FindMyPhone before I do so. I've looked up how to turn off FindMyPhone, but it keeps telling me that it can't connect to iCloud or that my password/username is incorrect. Can I just restore my phone to the factory settings to clear everything off the phone? If not, can you help me with with getting my old device where it needs to be so I can turn it in?

After hours of working to reset my phone, I finally was able to turn off FindMyPhone and reset it. Sorry, I don't know how to delete my previous question.

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Bought a new phone and now we can not receive incoming calls

This week I bought a new Panasonic cordless handset with no answering machine to replace our AT&T desk phone. I set it all up and waited the 7 hours for it to charge. Checked for dial tone, ringer, and volume. Called the house # from my cell phone and the screen on the Panasonic never showed an incoming call - kicked into voice mail (provided by Verizon) after the preset 5 rings so I left a test message. Panasonic screen showed a "1 new voice mail message". I was able to dial the voice mail access phone # and listen to my test message. Disconnected the new handset and reconnected our old phone - worked just fine. Returned the Panasonic to the store where purchased and exchanged for another (same model). Sales assoc. said there may be a code needed from Verizon. Spent hours on the phone attempting to speak to a real person at the customer service # and decided none work there anymore - everything was automated! After "4 digit pin" frustrations I gave up!
So if you've read this far and can help I'd sure appreciate it! Line works fine, old phone works fine, checked ringer/volume on new phone. Only working phone jack in the house (used to have 2 but when we contracted with V last year they only changed over one - another frustration). And how can I find out when our contract is up?!?

Your mostly talking to peers here. Better off using the
http://www22.verizon.com/support/residential/contact-us/index.htm
option which is on all the Verizon pages. Should always lead you to phone numbers (1-800-verizon) and often an online chat. Sometimes will show you and email option.
As far as peers helping we would need to know what type phone service and general area of the country. Obviously varies as I have had no trouble with panasonic, uniden and other phones at my two locations (NY and FL).

I have a new iPod and now I can't buy something on it ,because of the safety questions. I have not the answers. I can't remember that answer the questions.

I have a new iPod and now I can't buy something on it ,because of the safety questions. I have not the answers. I can't remember that answer the questions.

Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

I've just bought an iPhone 5S in the UK, seems like a big mistake. I have turned off sync to icloud from the phone for both my contacts and calendar, as told on itunes. However, iTunes still says they are synced from iCloud and wont sync to PC, Fix ?

I've just bought an iPhone 5S in the UK, seems like a big mistake, but luckily by law we can return goods, which is exactly what is going to happen if I cant get this to work. This is my business phone, not having it functional can cost me money.
I have turned off sync to icloud from the phone for both my contacts and calendar, as told on itunes. However, iTunes still says they are synced from iCloud and wont sync to my PC, why and how do I fix it so that it doesnt go to iCloud for anything ?
The phone currently has no contacts or calendar information installed.
PC is HP Probook 4730s running Windows 7, Professional, version 6.1.7601 Service Pack 1 Build 7601.

I'm happy you figured it out and just try to keep in mind that not everyone you talk to at support will give the same advice or have the same knowledge. Just like those who contribute to these forums. Sometimes Google is your best friend.
I agree that Apple could probably make it easier, but as of yet prefer security over freedom. (sound famaliar?)
Anyway, if you choose to do so, you can leave feedback here:
Apple.com Feedback
Apple Support Feedback
Developer Feedback
Product Feedback
QuickTime Feedback
Search Feedback

My ipod screen just turned blank white randomly and now it won't turn off/reset or connect to the computer... need help

my screen just turned blank white randomly and now it won't turn off/reset or connect to a computer or really do anything... need help.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Some other users have had the same problem

I had to use Find my Ipad and of course I found it and now I can't turn off the find my ipad alert screen. Everything is locked.

I had to use find my ipad app, and after finding it, I turned off icloud on my iphone but still my screen is locked on my ipad and I can't turn it of or swipe the "OK".
What's the deal?
Thanks.

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

How can i turn off find my iphone from the computer?

How can i turn off the find my iphone app from the computer

Go to this article for info on how to disable find my device using the internet
http://support.apple.com/kb/PH2702

Just bought a new phone, and now I'm trying to activate it.

Hi,
Just got my new Blackberry in the mail, my old one is completely dead and I have all it's info backed up but not synced on my computer. Every time I call *228 I go through the activation process until it asks me for my password, which is when I try talking to CS. I get a busy signal and the call ends. So how do I activate my new phone/ put all my contacts on my new phone from the restore file I have for the old one?
Thanks

Do you not know the billing password? It's a 4 digit code that you set at some point when setting up accounts - it may be the last 4 of your SSN - you can try activating the phone online through your MyVerizon account.
Or you can call CS from a landline or other phone (800-922-0204) and see if they can activate it using the ESN inside the phone.
Once the phone is activated, you should be able to use your backups to get your new phone in working order.

HT5500 I had to restore my phone back to factory settings because it was messing up. When I restarted it I chose to start it as a new phone, and now I can't get my of my contacts back. I've tried syncing with ICloud and no luck HELP

I restored my phone to factory settings. I chose to restart it as a new phone to avoid the problem I was having. Now I ant get any of my contacts back. I cloud only has the contacts that weren't associated with Facebook (I had synced my contacts with Facebook prior to restarting my phone. Now when I synced with Facebook it doesn't have any of the phone numbers for the contacts. HELP ME GET MY NUMBERS BACK PLEASE

Are the contacts on your phone to be the same as the contacts in your computer? if yes do following:
In iTunes/Preferences/Devices check the "Prevent iPods.... from syncing automatically".
Connect your iPhone to iTunes by cable or set sync by WiFi on the Summary page.
Then on the Info Page scroll down and check "contacts" under the "Advanced" heading.
Then click "sync" in the right bottom of the page.

I've lost my iPod so bought a new one and now I can't transfer my old purchased songs

I've purchased my new iPod and it won't let me move my old purchased songs from my iTunes to my new iPod. Is there anyway of getting around this or will I have to repurchase them? Thank you

If when you connect the iPod to your computer iTunes does not see the iPod then to get data off the iPod you need to go to a Data Recovery company. Not cheap.
However,
- If they are in an iPod backup (those in the iPod's Saved Photos/Camera Roll album are) then restore from that backup. See the restore topic of:
iOS: How to back up
- If they are in the iTunes backup then get them from the backup by:
Recover iPhone, iPad or iPod photos from backups with Picturescue
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer

I just upgraded to OS7.0.6 and now I can't turn off the apps

I just upgraded to OS 7.0.6. Before the apps that were open showed at the bottom of the home screen and I could turn them off. Now nothing shows in that bottom band. How do I know what apps are on and how can I turn them off?

Close all apps in the multi-task window
1.Double-click the Home button.
2. Swipe the app's preview up to close it.
3. Preview will fly off the screen.

HT1414 My iPad went dead and now I can't turn off iCloud to do a restore. Any advice?

My iPad just stopped working. I tried to follow the directions to restore it to factory settings, but it is asking me to turn off iCloud first. I can't do that since all I have is a black screen. I had 50% battery, so it's not a charging issue. Any suggestions on what to do?

Follow these instructions and place the iPad in recovery mode and restore via iTune
http://support.apple.com/kb/HT1212
iOS: Forgotten passcode or device disabled after entering wrong passcode

After install Mavericks I can't turn off my MacBook Pro from the power button.

Dear all, prior to install Mavericks in my MacBook Pro, when I pushed the power button it appeared a dialog box which gave me the option to turn off the copmuter choosing the right option.
After the installation of Mavericks,and obviuosly having the system running, when I push the power button it does just nothing.
Does anyone have the same issue? Have someone solved it?
Thank you very much in advance for your answers, for your attention and for your help.
Kind regards.

You can turn off this new sleep feature and restore the shutdown/sleep dialog box to pop up when you press the power button.
In Terminal copy & paste in the following command and then press enter:
defaults write com.apple.loginwindow PowerButtonSleepsSystem -bool no

My phone is locked how do I turn off find my iphone from the computer

my daughter forgot her passcode and I need to unlock her phone. Obviously I cannot get into the phone to turn off the "find my phone" services. How can I get into the phone

www.icloud.com
Sign into your account and go to find myd evice, select your daughter's iPhone and then set it up for an erase of the device, then remove it from the account :O
If that doesn't work just put it into recovery mode hereeee...
http://support.apple.com/kb/ht1808

HT4436 How can I turn off another users iCloud from my profile on a mac

My partner and I share our Mac, he uses icloud and I dont. So since he has installed it my profile reflects his icloud preferences, it brings his contacts and uses hies details for autofill. Please can somone tell me how to sort out?

Go to system Preferences>iCloud and click the 'Sign out' button. However, if he has signed you in there, your contacxts and calendars may well have got mixed up with his, and if so they will be on the cloud and will disappear when you sign out. Check whether your calendars are listed under his login name or 'On My Mac'; if the former, follow the second set of numbered instructions here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmovecalendars.html
With contacts, you will need to drag them individually to the Deskop (or a folder on it would be better), delete them from the iCloud listing, and reimport them once you have signed out.

Bought a new phone and now I can't turn off FindMyPhone or iCloud from the other device.

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