Bought iTunes Gift cards and lost them in the train earlier today. I send an email using Express lane, have just been informed that Apple cannot assist me in deactivating these cards before someone else(a thief no doubt) uses them. How can I solve this?

I am shocked Apple is not taking this seriously. I have receipt and my bank statement to prove the transaction took place. £250 (£50 x 5) is what I will be losing.

iTunes gift cards, as is the case with many gift cards, are like cash; if you lose them, they're gone and cannot be refunded, nor can Apple deactivate the cards; they have no way of doing so. Sorry, but you're just out that money.
Regards.

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TS1292 My pin number had been already use? I bought a $10 card and it appears that has been used. How can i solve this?

Hi!!
My pin number had been already use? I bought a $10 pin number and it appears that has been used.
How can i solve this?
I already speak with a representative of the provider company and they told me to contact Itunes or apple to solve this.
Help me please!!
I cant neither pay with my Master card debit and now with a pin.

From where did you buy this "PIN"? And did you get an actual card, or did they just send you a number? If you got only a number, then you may well have been defrauded. You'll need to go back to whoever sold you this "PIN" to resolve the problem. Apple to the best of my knowledge does not authorize any company to provide codes rather than a physical card and hence probably cannot help you if you did not get a physical iTunes card or receive a gift certificate issued by the iTunes Store themselves.
Regards.

I bought an i pad as second owner, the first owner said he just open it but when i returned to my twon, i realized that he make account and download some programes, i lost the opportunity to download free I work programes how can i solve this problem

i bought an i pad (4) on 2014 as second owner, the first owner said he just open it but when i returned to my town, i realized that he make account and download some programs, i lost the opportunity to download free I work programs how can i solve this problem?

If you are trying to activate an iPad or iPhone and it is asking for the original owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. No must contact the original owner to get permission to use the device. If you cannot contact the original owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
IF the iPad is working ok but is signed in to another users Apple ID use the Settings app to sign out of the old ID and sign in to your Apple ID.
Settings > itunes and App Store > tap on the applie ID and sign out > sign in with your Apple ID.
you should then be able to download or purchase apps using your Apple ID.

The iTune cannot detect my iPhone. I have already tried all methods suggested, including re-installling iTune, re-activating Apple Mobile Device, plugging in various USB ports, and etc. I use windows 7. How can I solve this?

The iTune cannot detect my iPhone 4S. I have already tried all methods suggested, including re-installling iTune, re-activating Apple Mobile Device, plugging in various USB ports, and etc. I use windows 7. How can I solve this?

The new cable is completely new, and my computer can detect the phone as a drive, and battery charging is ok. So I believe the USB cable works properly. It is so weird that just iTune itself cannot detect the phone, and it is of the most updated version. What else can I do? Thanks.

TS1453 Hi, I bought Apple tv traying to rent a movie but there problem with itunes, and there is on apple tv don't have my country. could you help me please how can I solve this problem?

Hi, I bought Apple tv traying to rent a movie but there problem with itunes, and there is on apple tv don't have my country. could you help me please how can I solve this problem?

Whinston,
I live in Azerbaijan. Recently I bought apple tv in New York. When I come back to my country tried to rent movies from my country but couldn't find my country name on apple tv menu, so there is a problem I don't know how to fix it. is there have another way to take a rent movies?

I have deleted all my videos songs and photos from my iphone 4 but when i connect to itunes it still shows 17gb free. how can I solve this issue without restore. Total storage of my iphone is 32 gb.

I have deleted all my videos songs and photos from my iphone 4 but when i connect to itunes it still shows 17gb free. how can I solve this issue without restore. Total storage of my iphone is 32 gb.

I don't see an issue, but if you mean why didn't you get most of your memory back you need to see what else is using storage. Go to Settings/General/Usage. Wait a bit for it to calculate storage allocation, then when it finishes you can see how much storage each app uses.

HT1527 I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH!

Hi I am from Spain and I am new on Macworld, recently I have bought a Mac Book pro, the keyboard is not configured rightly when I have to write @ I have to press g instead of @ key , how can I solve this problem ?. Thanks in advance.

Hi ,
I am from Spain and I am new in MacWorld, recently I have bought a MacBook Pro , but teh keyboard is not configured rightly, when I want to write @ I have to press g instead of the @ key, or the symbol for questions ?, I have to press :: key. Please how can I solve this problem ?. Thanks in advance.
BR,
XAvier

xavier85 wrote:
I am new in MacWorld
Sorry to disappoint you, but this isn't MacWorld.
when I want to write @ I have to press g instead of the @ key
Are you sure you don't have to press ⌥-G (Option-G) to get @?
Anyway, sounds like a keyboard/keyboard layout mismatch.
Go to System Preferences > Language & Text > Input Sources. From "Select input methods to use" enable (check) the following
Keyboard & Character Viewer
U.S.
Spanish
Spanish - ISO
Also enable "Show Input menu in menu bar".
The Input menu should appear to the right of your menu bar, with the icon of a national flag. From this menu, choose "Show Keyboard Viewer". Then compare the layout displayed by Keyboard Viewer with the label on your MBP's keyboard. If it doesn't match, choose a different layout from the Input menu.
My suspicion is that you're using a US keyboard with a Spanish keyboard layout, hence the difference you noted.

HT4381 I bought an Apple TV and when I rent a movie, I get a display saying that no HDCP is available. How can I solve this problem?

I bought an Apple TV and when I rent a movie, I get a display saying that no HDCP is available. How can I solve this problem?

Have you verified that your TV is HDCP compliant? Consult manual and/or post model so someone can check.

TS2446 I want to buy in iTunes. But it says this is first purchase so I have to write security answers but it doesn't appear any question. So I can't answer. And I can't buy anything how can I solve this problem????

I want to buy in iTunes. But it says this is first purchase so I have to write security answers but it doesn't appear any question. So I can't answer. And I can't buy anything how can I solve this problem????

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

HT201363 Hello, i can't remember the answers to my security questions. Itunes gives me an option to resend answers to my old email which i don't remember as welll.somehow system doesn't give me my primary email which i usually use..so how can i solve this

Hello, i can't remember the answers to my security questions. Itunes gives me an option to resend answers to my old email which i don't remember as welll.somehow system doesn't give me my primary email which i usually use..so how can i solve this issue?

Hello Arnas333
You would need access to that account in order to reset the questions. If you do not have access to it, then you will need to contact iTunes Store support in order to resolve the issue.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
-Norm G.

After updating my Macbook Pro retina display to os x yosemite 10.10.2, the mause and track pad locks, and do not respond especially when using the Mac for a long period, please help, how can I solve this, I do not like feel like in windows, so I paid

after updating my Macbook Pro retina display to os x yosemite 10.10.2, the mause and track pad locks, and do not respond especially when using the Mac for a long period, please help, how can I solve this, I do not like feel like in windows, so I paid good money for this mack, I feel calm

Hi Buterem,
I'm sorry to hear you are having issues with your MacBook Pro since your recent Yosemite update. I also apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are having intermittent but persistent responsiveness issues with your mouse or trackpad, you may want to try using Activity Monitor to see if these incidents correspond to occupied system resources, especially system memory or CPU. You may find the following article helpful:
How to use Activity Monitor - Apple Support
If the entire system hangs or locks up (for example, if the system clock freezes and stops counting up), you may also be experiencing some variety of Kernel Panic. If that is the case, you may also find this article useful:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Regards,
- Brenden

I cant open my iphone 3g ,,,, needs restore and itunes cant make restore has an error... How can I solve this problem?

I cant open my iphone 3g .... needs restore and itunes cant make restore has an error on phone .... how can I solve this problem?

Are there any error numbers given by iTunes? If yes, solutions for those numbers can be fund in this article: http://support.apple.com/kb/TS1275 or this one http://support.apple.com/kb/TS3694

I am having trouble connecting my bluetooth headset on the ipad 1. I have now been told that Apple is only allowing several headsets to be used with Ipad. Is this correct? I have a grundig headset and a plantronics headset but these can both not be found

I am having trouble connecting my bluetooth headset on the ipad 1. I have now been told that Apple is only allowing several headsets to be used with Ipad. Is this correct? I have a grundig headset and a plantronics headset but these can both not be found

Check this out....
http://support.apple.com/kb/HT1664

Morning. I download podcast on my iMac and listen to them on my iPhone. Since last week the iPhone plays the podcast back slower than recorded and with a echo. How can I solve this? Regards, Menno

morning. I download podcast on my iMac and listen to them on my iPhone. Since last week the iPhone plays the podcast back slower than recorded and with a echo. How can I solve this?
Regards,
Menno

Hello,
If you're in a country where there's an apple shop (unfortunately not mine), go check it and ask the employee about it: he's gonna check your Iphone on a "device"
I've got an iphone 5 and it's working very well with me but I have to admit that its battery lasts (slower) than my Ipad 2.
Still i can help with some tips that may improve your iohone's battery by an hour in addition (hopefully):
- close all apps by multitasking....
- do NOT keep the brightness to the max
Believe me you're gonna regret changing your phone to a samsung
Hope i've helped and sorry for my bad english (has english as 3rd language)

Bought iTunes Gift cards and lost them in the train earlier today. I send an email using Express lane, have just been informed that Apple cannot assist me in deactivating these cards before someone else(a thief no doubt) uses them. How can I solve this?

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